KX-TDE/NCP New Features/Functions Ver.6 (Edition-1.0) Panasonic System Networks CO.,LTD. New Features/Functions - 1 The new features/functions are available from, - KX-TDE100/200/600 MPR Ver.6. - KX-NCP500/1000 MPR Ver.6. KX-TDA6179 (EMSLC-24) Overflow when All Logout Automatic Log-out for Last agent The caller's Information by the DSS button Trunk Group Access Priority Extended extension numbering plan ARS Carrier Increase for KX-TDE100/200 and KX-NCP Intercept to VM Improvement H.323 Improvement Note KX-TDE600 only For KX-TDE600 (Ver.6) only NEW SLC (EMSLC) CARDS KX-TDA6179 (EMSLC-24) KX-TDA6179 (EMSLC24) 24-port SLT card with Message waiting and Caller ID Card - KX-TDA100/200/600, TDE100/200, NCP does NOT support KX-TDA6179. Cable Maximum Distance ø 0.4 mm: 698 m ø 0.5 mm: 1,128 m ø 0.6 mm: 1,798 m CAT 5: 1,128 m - Standby power consumptions: 2W One SLT goes to Off-hook mode, additionally 1.1W will be consumed. KX-TDA6179 (EMSLC24) SLT card combination for TDE600 with PSU-L SLT Card KX-TDA0177 (16 port) KX-TDA6174 (16 port) KX-TDA6175 (16 port) KX-TDA6178 (24 port ) KX-TDA6179 (24 port) Message No No Yes No Yes Caller ID Yes No No Yes Yes Capacity Total 10 cards per cabinet <Conditions> - PSU-L is required for KX-TDA6179. (Same as KX-TDA6178) - MEC card is NOT required for KX-TDA6179. (Same as KX-TDA6178) - 4 PFT (Power Failure Transfer) ports are supported. (Same as TDA6178) - Message waiting specification is same as KX-TDA1178/1176 card. - Caller ID specification is same as KX-TDA1178/1176 card. Ver.6 Overflow when All Logout Overflow when All Logout Incoming call CO ICD-G 601 Member: Ext.1001 and Ext.1002 Queuing Time Table: Table-1 Table-1: OGM-1 → Wait-5 → OVF Busy-OVF: Ext.2001 Over flow function before Ver.6 - Ext.1001 and Ext.1002 are logged out from ICD-G 601 - An incoming call to ICD-G 601 → The call is queued in the time table-1 (OGM-1 → Wait-5 → Ext.2001) But, a customer wants to have the immediate over flow (OVF) function. Over flow function Ver.6 - Ext.1001 and Ext.1002 are logged out from ICD-G 601 - An incoming call to ICD-G 601 → The call is overflowed to Ext.2001 immediately. Overflow when All Logout Related Program Item New Program Option Ver.6 function (Default) Ver.5 function Overflow when All Logout Related Operation ICD-G member Queuing Time Table System Option Result All member log-out Programmed Disable → Queuing (Ver.5) All member log-out Programmed Enable → Overflow immediately (Ver.6) All member log-out Not Disable or Programmed Enable → Overflow immediately Member is not programmed Programmed Disable or Enable → Queuing Ver.6 Automatic Log-out for Last agent Automatic Log-out for Last agent Incoming call CO ICD-G 601 (UCD or Priority ) Member: Ext.1001 and Ext.1002 Queuing Time Table: Programed Busy-OVF: Ext.2001 Automatic Log-out for last agent function before Ver.5 - Ext.1001 is logged out from ICD-G 601 (UCD or Priority) - An incoming call to ICD-G 601 → The call is queued in the time table-1 - Ext.1002 does not answer, → But, the automatic Log-out function does not operate for the last agent. Automatic Log-out for last agent function Ver.6 - Ext.1001 is logged out from ICD-G 601 (UCD or Priority) - An incoming call to ICD-G 601 → The call is queued in the time table-1 - Ext.1002 does not answer, → The automatic Log-out function operates for the last agent. This function does not work to Ring ICD-Group. Automatic Log-out for Last agent Related Program Items This option is the same as Ver.5. Automatic Log-out for Last agent Reserve Bit Function (0F-6) Default (Disable) 0F-6=Disable (Default) The automatic logout function operates to the last agent. Ver.6 new operation. 0F-6=Enable The automatic logout function does not operate to the last agent. Ver.5 operation. Ver.6 The caller's Information by the DSS button The caller's Information by the DSS button The customer request function Incoming call Ringing Ext.1001 Boss Ext.1002 Secretary Who is calling ? - A call arrives at Ext.1001. - Ext.1002 want to see who is calling Ext.1001, before picking up the call. The caller's Information by the DSS button A solution by improved DSS function 1- Assigning the Ext.1001 DSS button on Ext.1002 Ext.1001 Ext.1002 Ext.1001 DSS Button Ver.6 New Option 2- Select “Enable” Ver.6 New Option The caller's Information by the DSS button Operation Sequence 1. Incoming call Ext.1001 (Ringing) Caller 4771234 Panasonic OCS 4771234 Line 012: 2. Flashing the DSS button Ext.1002 Ext. 1001 3. Press the DSS button 4. The PBX sends “Busy Tone” You can pick up the call. Ext.1002 LCD Panasonic OCS 4771234 5. We can see who the caller is 6. Press the DSS button again If you want to pickup the call. The caller's Information by the DSS button Operation Condition Ext.1001 (Boss) Ext.1002 (DSS 1001) (Secretary) Pick-up by the DSS button ? KX-DT/NTxxx KX-DT/NTxxx Yes KX-TCAxxx KX-DT/NTxxx Yes SLT KX-DT/NTxxx Yes SIP Ext. Any terminals No KX-DT/NTxxx KX-TCAxxx Yes KX-TCAxxx KX-TCAxxx Yes SLT KX-TCAxxx Yes Any terminals SIP Ext. No The caller's Information by the DSS button Condition Display (3/6 line LCD D/IP-PT) Panasonic OCS 04771234 Incoming call Ext.1001 (Ringing) Caller 4771234 3 Line LCD 6 Line LCD Panasonic OCS 4771234 Line 012: Panasonic OCS 4771234 The caller's Information by the DSS button Condition Display (3/6 line LCD D/IP-PT) No Entry 4771234 Line 012: Incoming call Ext.1001 (Ringing) Caller 4771234 3 Line LCD 6 Line LCD 4771234 > 1001: Busy The caller's Information by the DSS button Condition Display (1 line LCD D/IP-PT and DECT-PS) Panasonic OCS 04771234 Incoming call Ext.1001 (Ringing) Caller 4771234 1 Line LCD D-PT DECT-PS Panasonic OCS 4771234 Line 012: Panasonic OCS The caller's Information by the DSS button Condition Display (1 line LCD D/IP-PT and DECT-PS) No Entry 4771234 Line 012: Incoming call Ext.1001 (Ringing) Caller 4771234 1 Line LCD D-PT DECT-PS 4771234 The caller's Information by the DSS button How about internal calls ??? Internal call 1002: Tanaka Ext.1001 (Ringing) Ext.1002 (Tanaka) Ext.1003 Ext. 1001 2. Press the DSS button again to pick up the call 1002: Tanaka >1001: Busy 1. Press the DSS button The caller's Information by the DSS button Other function by improved DSS Talking Ext.1001 Caller 4771234 Line 12: 0:01:20 Panasonic OCS 4771234 Ext.1002 Ext. 1001 1. Press the DSS button Who is the other end ? 2. The PBX sends “Busy Tone” Ext.1002 LCD Panasonic OCS 4771234 3. We can see who is the other end. OVER C.BCK Additional Operation is available. The caller's Information by the DSS button Other function by improved DSS Talking 1002: Tanaka Ext.1001 Ext.1002 (Tanaka) Who else is talking ? Ext.1003 Ext. 1001 2. We can see the other end extension. 1002: Tanaka >1001: Busy 1. Press the DSS button The caller's Information by the DSS button Reserve Bit Function (0F-7) 0F-7=Disable (Default) Default (Disable) Ver.6 (Improved function) 0F-7=Enable Pick-Up a call function by DSS Incoming Caller Monitor a call function by DSS Talking Caller Possible Not Possible Ver.6 Trunk Group Access Priority Trunk Group Access Priority The customer request function Sales Group (Tenant-1) CO access TRG-01 (Priority for Sales) TRG-02 (Priority for Support) Support Group (Tenant-2) TRG-03 (Back up) Access Order 1st 2nd 3rd Tenant-1 TRG-01 TRG-03 TRG-02 Tenant-2 TRG-02 TRG-03 TRG-01 Trunk Group Access Priority Trunk Group Access Priority The customer request function Sample TRG-01(Free) Access Order TRG-02 (Free) TRG-03 (Free) 2nd 3rd Tenant-1 TRG-01 TRG-03 TRG-02 Tenant-1 TRG-01(All Busy) TRG-02 (Free) TRG-03 (Free) Tenant-1 TRG-01(All Busy) TRG-02 (Free) TRG-03 (All Busy) Tenant-1 1st Tenant-2 TRG-02 TRG-03 TRG-01 Trunk Group Access Priority The customer request function Sample TRG-01(Free) Access Order TRG-02 (Free) TRG-03 (Free) 2nd 3rd Tenant-1 TRG-01 TRG-03 TRG-02 Tenant-2 TRG-01(Free) TRG-02 (All Busy) TRG-03 (Free) Tenant-2 TRG-01(Free) TRG-02 (All Busy) TRG-03 (All Busy) Tenant-2 1st Tenant-2 TRG-02 TRG-03 TRG-01 Trunk Group Access Priority Program Steps Enable the ARS mode for every tenant described below; Tenant Leading Digits Table 1 1-50 2 51-100 … … 20 951-1000 21 or more 1-1000 Trunk Group Access Priority Program Steps Choose the adapted TRG New Program Option Make priority order Access Order Tenant-1 1st 2nd 3rd Tenant-1 TRG-01 TRG-03 TRG-02 Tenant-2 We can choose four TRG orders. Tenant-2 TRG-02 TRG-03 TRG-01 Trunk Group Access Priority Order Condition (What is Priority 5?) TRG Selection Order Result TRG 1~64 tabs kept as 5th priority and up. Access Order 1st 2nd 3rd 4th 5th 6th 7th Tenant-1 TRG-01 TRG-03 TRG-02 TRG-07 TRG-04 TRG-05 TRG-06 Tenant-2 TRG-02 TRG-03 TRG-01 TRG-06 TRG-04 TRG-05 TRG-07 Ver.6 Extended extension numbering plan Extended extension numbering plan Ver.5 Extension numbering plan This extension numbering is not possible. Ext.1 Ext.10~19 Ext.100~199 Ext.1000~1099 Extended extension numbering plan Customer request extension numbering plan 1- Hotel guest room No. = Extension No. Room No Extension No 11 11 12 12 101 101 102 102 Operator 1 2- Floor umber + room No = Extension No. Floor Room No Extension No 1st 1 11 2 12 1 101 2 102 Reception 1 10th 10th floor Ext.101~109 1st floor Ext.11~19 Extended extension numbering plan Reserve Bit Function (0E-2) Default (Disable) 0E-2=Disable (Default) Ver.5 Extension numbering plan 0E-2=Enable Duplicate Extension Numbering is possible. Possible Extended extension numbering plan How to fix a dialed number (When 0E-2=Enable) Default: 10sec Recommendation: 4~6 sec. When 0E-2 : Enable Dial Extension number? YES Extension Inter-digit Timer is end ? No No Additional dial ? YES No Leading number + (Max) Additional Digits? or dial YES #? YES Fix dialed number YES Extended extension numbering plan Reserve Bit Function (0E-3) Default (Disable) How to fix a dialed number call from CTI (When 0E-2=Enable) Ext.10 0E-3=Disable (Default) Fix a dialed number when PBX receives make call 0E-3=Enable Wait the Ext-Inter-Digit timer Ext.101 Ext.10 or Ext. 10xx? CTI Application CTI Make call 10 Ext.1001 Extended extension numbering plan Reserve Bit Function (0E-5) Default If “Enable” (Disable) From TDE/NCP V6.00 How to fix a functional access code dialed number (When 0E-2=Enable) 0E-5=Disable (Default) We dial *783+Extension number, The dialed number will be fixed by the Ext-Inter-Digit timer or press #. 0E-5=Enable Press # only Related functional access code are, *48 Wireless XDP Parallel Mode Set / Cancel *710 FWD/DND Set / Cancel : Call from CO & Extension *711 FWD/DND Set / Cancel : Call from CO *712 FWD/DND Set / Cancel : Call from Extension *782 Remote Extension Dial Lock Off (unlock) *783 Remote Extension Dial Lock On (lock) Ver.6 ARS Carrier Increase KX-TDE100/200, NCP500/1000 ARS Carrier Increase KX-TDE100/200, KX-NCP500/1000 ARS carrier Ver.5: 10 Carriers Ver.6: 48 Carriers PBX Ver.5 Ver. 6 NCP TDE100 10 carrier 48 carrier TDE200 TDE600 48 carrier 48 carrier Ver.6 Intercept to VM Improvement Intercept to VM Improvement If a PBX has one D-PT (2-ch) VM integration ? 1- Incoming call is answered by VM. CO Ext.1001 IRNA to VM and set DND 3- Ver.5: VM sends “Sorry no one is available for the call.” Ver.6: The call goes to the Ext.1001 mail box. 2- The call is transferred to Ext.1001 Caller One D-PT (2-ch) VM PBX-VM One Port (2-ch) MPR DND Off DND On Ver.5 Ver.6 Ext. 1001 mailbox PBX-VM 2-port or more (4-ch or more) Ver.5 Ver.6 Ext. 1001 mailbox “Sorry no one is available for the call.” Ext. 1001 mailbox Ext. 1001 mailbox The customer expects that the call will go to the Ext.1001 mailbox Intercept to VM Improvement Reserve Bit Function (0F-5) Default (Disable) 0F-5=Disable (Default) Ver.6 (Improved function) 0F-5=Enable Ver.5 function Ver.6 H.323 Improvement H.323 Improvement (H.323 Support for “Tech-Prefix”) TDE/NCP V6.0 supports Cisco Gatekeeper Tech-Prefix (H.323 optional feature) Tech Prefix: #5, #6, #7 Tech Prefix: #1, #2, #3 Zone-A(Prefix:221) Zone-C(Prefix:241) Tech Prefix: #3 Tech Prefix: #2 Tech Prefix: #1 Tech Prefix: #5 Zone-B(Prefix:231) PSTN Tech Prefix: #5 Tech Prefix: #6 #7+241-477-2110 CISCO - Technology Prefixes - Background “A technology prefix is an optional H.323 standard-based feature, supported by Cisco gateways and gatekeepers, that enables more flexibility in call routing within an H.323 VoIP network. The Cisco gatekeeper uses technology prefixes to group endpoints of the same type together. Technology prefixes can also be used to identify a type, class, or pool of gateways. Cisco gatekeepers use technology prefixes to route calls when there is no E.164 addresses registered (by a gateway) that matches the called number. In fact, this is a common scenario because most Cisco IOS gateways only register their H.323 ID (unless they have Foreign Exchange Station (FXS) ports configured). Without E.164 addresses registered, the Cisco gatekeeper relies on two options to make the call routing decision: •With the Technology Prefix Matches option, the Cisco gatekeeper uses the technology prefix appended in the called number to select the destination gateway or zone. •With the Default Technology Prefixes option, the Cisco gatekeeper assigns default gateway(s) for routing unresolved call addresses. This assignment is based on the gateways' registered technology prefix. “ H.323 Improvement (H.323 Support for “Tech-Prefix”) Reserve Bit Function (0E-1) Default (Disable) 0E-1=Disable (Default) Ver.5 0E-1=Enable Ver.6 function ((H.323 Support for “Tech-Prefix”) PCMC for KX-TDE/NCP Ver.6. Please use U-PCMC Ver. 7.4.x.x KX-TDE600 Ver. 7.4.x.x or later KX-NCP500/1000 Ver. 7.4.x.x or later KX-TDE100/200 Ver. 7.4.x.x or later Thank You Very Much For Your Attention Modification History 1-st Edition: 2012-11-05-01