Ship and Debit – New Claims Report
March 2013 Release
Channel Communications on Ship and Debit
Incorporating POS data in the automated S&D process
Soft rejection claim notification
Users
Those Users of the report will be the people that work with the claim
information.
ADDING USERS:
Contact your DMM or KAM if anyone within the organization would like to be
added to this report notifications list.
SET-UP PROCESS:
– Register on TE.com site to be able to log in and access the report
– Notify local DMM or KAM on adding your contact to this notification list with
specific accounts.
Claim Report now available in TE eCommerce
• Report produced for individual Distributors and individual Acct #’s.
– Notification by email each week
Please click here to download debit claims error/warning report for the period <Start date of past week (Wednesday)> to <End date of current week
(Tuesday)>. This report contains debit claims sent to TE connectivity for processing during the specified period. The report displays those claims that
have been accepted, those that had errors, and those that were accepted but have warning messages.
Warnings included on this report represent claims that cannot be matched to Point of Sale (POS) submissions in the past 90 days.
This report is available for download through TE Connectivity eCommerce website by logging into your account for 30 days from the date of this
notification.
NOTE: THIS IS AN AUTOMATED EMAIL GENERATED FROM AN UNMONITORED EMAIL ACCOUNT. DO NOT REPLY TO THIS EMAIL RESPONSES WILL NOT BE READ.
Available through “Manage My Downloads” on TE eCommerce
Claim report will be identified as ISD Claims_Acct #xxxxxx
If multiple accounts are involved, multiple notices will be sent and multiple
files can be retrieved.
Type of Information Available on the New Report
•Runs weekly – every Wednesday
•Claim information as originally
•POS match status
submitted
•Multiple rejection reasons for parts
•Agreement information
•Descriptions for rejections and codes
•Sales Information
• Eliminating confusion by giving actual
•Credit information
descriptions for rejections
•For all submitted fields a 1 to 1
•Rejection details
•All cost field information provided
comparison of data submitted vs data
approved by TE
Claims are only processed on Wednesday for
prior 7 days. This includes weekends.
Examples of the Rejection Codes on Report
This is the type of Help Document that will be
available through eCommerce Training
Presentations at http://www.te.com/training/
Also will be available on the Ship and Debit Site.
Important Information about the Report
• The new consolidated Report will contain submission information from
both EDI claims and manual claims.
• Users will continue to receive the 849 EDI response which includes
the same information that has been provided.
Rejection Codes Details on Report - Help Explain Codes
Internal
Code
EDI
Code
Rejection Reason Details
01
01
Pricing agreement was not found
03
03
• TE Part Number is invalid
• Submitted part has Quote Only order block thus no credit memo can be created on this part
• Sales Intent of the submitted part is not setup as General / Restricted Sales
04
03
TE Part Number was not found OR not setup as ship & debit part on the pricing agreement
27
05
Calculated credit amount is zero.
08
06
Submitted agreement unitized price differs from the actual agreement unitized price by more than .00009 allowed tolerance
13
06
Agreement price range code is invalid. Valid codes are E (each), C (hundred), or M (thousand)
20
06
Agreement price is invalid or less than zero
05
07
Distributor cost is invalid or less than zero
12
07
Distributor range is invalid. Valid codes are E(each), C(hundred), M(thousand) or T(ten thousand)
15
07
• Submitted distributor unitized cost is more than the maximum DBUY price over last 18 months
• Submitted customer account is marked as POS Only customer thus no credit memo can be created on this account
21
07
Distributor UOM is invalid
22
07
Distributor UOM doesn't match TE part approved UOM
02
08
• Distributor Sold To Account Number is not authorized for the agreement
• Submitted EDI partner id could not be mapped to distributor sold-to account authorized on the pricing agreement
17
09
The total credit amount for a single line item was over $25,000 USD
24
09
The Company Code is invalid
25
09
The Currency Code is invalid or doesn't match TE part approved currency
99
09
Other error returned from SAP
26
10
POS data match was not found.
16
11
Debit Memo Number is invalid or already exists for this account
11
13
Shipped Date was not during term of agreement
07
15
Shipped quantity is invalid or less than zero
CY 2012 Claim Rejection Stats
TOP 5 REJECTIONS
Internal
Code
EDI
Code
Rejection Reason Details
08
06
Agreement price differs from actual agreement price by
more than .00009 allowed tolerance
26.16%
11
13
Shipped Date was not during term of agreement
20.98%
15
07
Submitted distributor cost is more than the maximum
DBUY price over last 18 months
18.65%
21
07
Distributor UOM is invalid
12.60%
04
03
Part Number was not found on the pricing agreement
10.57%
% Rejects
Tips for reducing rejections:
• Agreement authorized price should match with 5 decimals
• TE parts should be shipped to the end customers within the term of the agreement, with the
exception of piggyback (P00XXXXXX) agreements
• Average sale price (Dist Cost) should be less than the max price paid in past 18 months for the
agreement authorized account
• Unit of measure specified on the claim should either match UOM authorized on the agreement
or at least convertible. Some valid values are PC (Each), FT (Feet) and MR (Meter) etc.
• Valid values for Price Range allowed on a claim are E (1), C (100), M (1000) and T (10000)
• Part number specified on the claim should be authorized on the Ship & Debit Agreement
specified
To correct claims on TE eCommerce
After logging on, Click on My Account and Internet Ship & Debit.
This is the area where you would correct any claim data.
2 Ways to Correct Claim Rejections
1. Through EDI
Enter data into your system and send back through EDI
2. Through eCommerce
TEMPLATE -Fields in the Ship and Debit Template Report
This template is used to submit claim data through TE
eCommerce
Mandatory FIELDS
•Debit Memo Number
•Agreement Cost/Range
•Customer Acct Number
•Resale Cost/Range
•S&D Agreement Number
•Shipped Date and Shipped Quantity
•End Customer Name and Number
•Invoice Number
•Customer part number
•Currency Code
•Distributor Cost/Range
•TE Part Number
•Unit of Measure
•Company Code
Correcting Claims Through TE eCommerce
Correcting in eCommerce
• The new report has several columns
– Select the columns to match the columns in the template on the web site
– Make the necessary corrections
– Upload the spread sheet
Ship and Debit Report
Help screens and New Report
available March 27th on TE eCommerce
http://www.te.com/training/
And Ship and Debit Site