TDE NCP Version 6 Product Specifications Note : - This document describes feature difference from TDE-NCP version 5. - Specifications are subject to change without notice. 1 One Page Summary of TDE-NCP Version 6 Caller number/name display before listen-in*1 or before call pickup *2 Telephone Company Cost Saving using PT Automatic logout for last agent Overflow to VM immediately if all logout Call Center using VM KX-TVM Telephone Company Caller DT/NT DECT Customer *1 for boss to check unnecessary call. *2 for colleague to answer important call only. Other call to VM using PBX, VM, KX-DT/NT and DECT KX-TVM using PBX, VM and Highlighted Application New 24-port SLT card w/ Message Waiting & Hospitality Caller ID for TDE600 using DVM Duplicated Numbering & DECT - 3 for service - 301 for room 301 MSW KX-TVM MSW Caller ID KX-T7716 Application Other Improve ARS CO access order for tenant based CO access order. 48 ARS carrier It was 10 for TDE100-200/NCP. Already been 48 for TDE600. Intercept to VM improve H.323 improve SIP trunk improve DECT using PBX, VM, KX-T7716 and DECT 2 Feature List No. 1 Feature List Overflow immediately (to VM) when all logout 2 Automatic log-out for last agent 3 DSS key improvement for boss - Caller name display before listen-in (call monitor) or busy override 4 DSS key improvement for colleague - Caller name display before call pickup 5 Hotel numbering plan - Duplicated extension number such as 3 and 301 New KX-TDA6179 - SLT 24-port card with message & caller ID for KX-TDE600 6 7 to 11 Other Improvement 3 1. Overflow when All Logout Call Center When all member logs out, overflow feature can work immediately so that KX-TVM can answer immediately. KX-TVM Application “Our office closes today. Our office opens from 8AM… Version 6 Improvement If you want to leave voice message..” Destination is same PBX – OGM for ICD Group 1 / without member Hello this is Panasonic Bank. This call is as Queuing busy. Customer recorded in order to improve our service. Overflow after above message ICD Group 2 w/ Queuing table w/ member All Log-out ? No Agent Idle ? Yes KX-TVM Yes Version 5 Improvement Caller leaves message. No PBX – OGM for ICD Group 2 Currently all agents are on the phone. Please wait for the moment. Or dial 1 to leave voice message. 100 callers can wait. Day : Other staff Lunch : Cellular phone Break : Other staff Night : VM One agent becomes idle. KX-TVM Talking is recorded automatically. PBX - BGM for ICD Group We are offering good interest rate now… KX-TVM Call center feature is improved by version 6 as well as version 5 in order to provide solution with Panasonic KX-TVM and highlighted application. 4 Call Center 1. Overflow when All Logout <Programming> - System option is required to overflow immediately. KX-TVM Application Parameter : Overflow immediately when All Logout Value : “Disable” / “Enable (Queuing Busy Destination)” Default : “Enable (Queuing Busy Destination)” No Log-in member because All member log-out All member log-out All member log-out Member is not programmed Queuing Table Programmed Programmed Not Programmed Programmed System Option Disable Enable Disable or Enable Disable or Enable Destination is same as Queuing busy. Day : Other staff Lunch : Cellular phone Break : Other staff Night : VM 5 Specification Queuing Overflow immediately Overflow immediately Queuing (ICD-1 of previous page for example) 2. Automatic Log-out for Last agent Last logout works for automatic logout as well as manual logout. Even when last agent forgets log-out operation and go home, automatic log-out works. Call Center KX-TVM Application <Programming> - Last log-out has to be enabled. - Automatic log-out has to be enabled. (3 times for example) *) 1 time is recommended because the agent must be absent and cannot answer next incoming call again.) - Extension no answer timer has to be programmed. (20 s for example) For example, 1. Ext 101 is last log-in. 2. ICD calls comes to Ext 101. 3. No answer for 20s but call is kept on Ext 101 because no other log-in member. 4. No answer for more 20s + 20s. (Total 60s) => Automatic logout because 3 times time-out. Or 4. 1st call is lost after 20s. 2nd call rings for 40s. - System reserved bit can disable this => Automatic log-out because 3 times time-out. improvement. Default is enabled. Disable = Same as version 5 or before (Automatic log-out works when call is moved to other extension for programmed times.) 6 3. DSS Key for Boss Productivity PT user such as Boss can confirm caller information of call for employee using DSS key before Listen-in or Override. Telephone Company COS (Busy override or call monitor) : Enable for Ext 102 KX-TVM Mike Smith 01-2345-6789 (Customer) Ext101:Susan (Talking) DECT KX-DT/NT Mike Smith 0123456789 101 : Busy Mike Smith or 0123456789 Urgent Only 201 : Tom or 101 : Busy Version 6 Improvement or Ext102 (Boss) COS (Busy override or call monitor) : Disable for Ext 102 101 : Busy or Urgent Only or 101 : Busy When COS is disabled, LCD is same as version 5. <Operation of Ext 102> (1) Press DSS key for 101 during Ext 101 is talking. > Ext 102 calls Ext 101, hears busy tone and LCD is as above. (2) Operation during busy tone is same as TDE/NCP version 5 or before. Busy override / Listen-in (Call Monitor) / BSS / Call Back / MSW…. <Condition> - This feature works even when DSS key is pressed during talking for transfer. - When extension 101 makes a outgoing call, name is NOT displayed. Only number is displayed. - This feature does not work for conference call including 2-way recording using TVM. - This feature does not work for network extension. 7 4. DSS key for Colleague Productivity PT user such as colleague can confirm caller information of call for other extension using DSS key before Call Pick-up. Telephone Company COS (Call Pick-up by DSS) : Enable for Ext 102 KX-TVM Mike Smith 01-2345-6789 (Customer) DECT KX-DT/NT Mike Smith 0123456789 101 : Busy Mike Smith or 0123456789 Gone Home 201 : Tom or 101 : Busy Version 6 Improvement or Ext101:Susan Ext102 (Ringing) (Colleague) COS (Busy override or call monitor) : Disable for Ext 102 101 : Busy or Gone Home or 101 : Busy When COS is disabled, LCD is same as version 5. <Operation of Ext 102> (1) Press DSS key for 101 during Ext 101 has incoming call. > Ext 102 calls Ext 101, hears busy tone and LCD is as above. (2) Press DSS key again during busy tone to pick up the call. > Call to Ext 101 is picked up. Do not press DSS key again - COS (Call Pick-up by DSS) has to be enabled. if not important call. VM will answer by Version 6 Improvement KX-TVM Fwd or Intercept. - Other operations such as call back busy are also available at step 2. 8 4. DSS key for Colleague <Programming> - System option is required to display caller information before call pick-up. Productivity DECT KX-DT/NT Parameter : Caller information display before call pickup Value : “Disable” / “Enable” Default : “Disable” COS Call Pick-up by DSS Disable Enable Enable 9 System Option Disable or Enable Disable Enable Operation for Call pick-up using DSS key Not available [DSS] [DSS] to display LCD [DSS] again 5. Hotel Numbering Plan Hospitality Duplicated extension numbering for hotel is provided by system All by Panasonic reserved bit. In <Room No. = Extension No.> Guest room Dial 101 + Time Out to call Ext 101 Dial 1011 to call Ext 1011 Solution using version 5 or before is Ext 7101 for room 101 and Ext 1101 for room 1011 for example. for Employee <One digit call> Dial 3 + Time Out to call extension 3 for room service. Dial 301 to call extension 301 for room 301. Room 1101 (Ext 1101) Room 1102 (Ext 1102) .. Room 1111 (Ext 1111) Room 1001 (Ext 1001) Room 1002 (Ext 1002) .. Room 1011 (Ext 1011) Room 901 (Ext 901) Room 902 (Ext 902) .. Room 911 (Ext 911) .. 5s is recommended. 10 Room 201 (Ext 201) Room 202 (Ext 202) .. Room 211 (Ext 211) Room 101 (Ext 101) Room 102 (Ext 102) .. Room 111 (Ext 111) 6. Message & Caller ID SLT Card for TDE600 Hospitality KX-TDE600 supports KX-TDA6179 (24-port SLT card with Message waiting and Caller ID). SLT card configuration for MSW MSW TDE600 with Power-L is as follows. Caller ID SLT Card KX-TDA0177 (16 port) KX-TDA6174 (16 port) KX-TDA6175 (16 port) KX-TDA6178 (24 port ) KX-TDA6179 (24 port) Message No No Yes No Yes Caller ID Yes No No Yes Yes Capacity Total 10 card per cabinet KX-TVM KX-T7716 DECT <Conditions> - Power-L is required for new KX-TDA6179. (Same as KX-TDA6178) - MEC card is NOT required for new KX-TDA6179. (Same as KX-TDA6178) - 4 PFT (Power Failure Transfer) ports are supported. (Same as TDA6178) - TDA and TDE100-200 do NOT support new KX-TDA6179. (Same as TDA6178) - KX-TDE600 does not support KX-TDA1178/1176 card. - Message waiting specification is same as KX-TDA1178/1176 card. - Caller ID specification is same as KX-TDA1178/1176 card. 11 7. Trunk Group Access Order Other Improve Trunk group access order can be programmed for ARS carrier. Current parameter is kept as 5th and later priority. New parameter is added. - Max.4 priority. - Default is None. <Programming Example> - TRG7 for Priority 1 - TRG3 for Priority 2 - None for Priority 3 and 4 - TRG1-4 on current parameter Result of priority is as follows. TRG7 > TRG3 > TRG4 > TRG2 > TRG1 This order is same as TDE-NCP version 5. 12 7. Trunk Group Access Order for Tenant Other Improve <User’s Request> When incoming call from TRG1 is for tenant A, and incoming call from TRG2 is for tenant B, tenant A uses TRG1 for outgoing call also and Tenant B uses for TRG2 for outgoing call also. But TRG2 should be allowed for Tenant A as 2nd priority of outgoing call, when all CO in TRG1 are occupied. And TRG1 should be allowed for Tenant B as 2nd priority of outgoing call, when all CO in TRG2 are occupied. Usually TRG1 Occupied TRG 1 Tenant A TRG 2 TRG 1 TRG 2 TRG2 Occupied TRG 1 TRG 2 Tenant B Tenant A 13 Tenant B 7. Trunk Group Access Order for Tenant Other Improve <Programming Solution – Step 1> using version 5 improvement ARS carrier 1 is selected for tenant 1 (A) and ARS carrier 2 is selected for tenant 2 (B). Tenant Leading Digits Table 1 1-50 2 51-100 14 … … 20 951-1000 21 or more 1-1000 7. Trunk Group Access Order for Tenant Other Improve <Programming Solution – Step 2> using version 6 improvement TRG1 and TRG2 are selected for ARS carrier 1. (TRG1 has priority.) TRG2 and TRG1 are selected for ARS carrier 2. (TRG 2 has priority.) Usually TRG1 Occupied TRG 1 Tenant A TRG 2 TRG 1 TRG 2 TRG2 Occupied TRG 1 TRG 2 Tenant B Tenant A 15 Tenant B 8. ARS Carrier Increase ARS carrier is increased. PBX NCP TDE100 TDE200 TDE600 Version 5 Version 6 10 carrier 48 carrier 48 carrier 48 carrier 16 Other Improve 9. Intercept to VM Other Improve Intercept to VM is improved. Telephone Company (1) (2) Caller (3) KX-TVM Ext 101 : Mike Dot Not Disturb Ext 102 <Setting and Operation> (1) Incoming call is answered by VM. (2) The call is transferred to extension. (3) Extension has already set intercept to VM (mailbox). <Specification> When extension sets DND intercept does not work, if PBX and VM is connected by one port (2-ch). This is improved by version 6. Extension DND Off DND On PBX-VM One Port (2-ch) (A) VM mailbox 101 answers. “Hello this is Mike. Please leave message.” Version 5 : Version 6 : VM “Sorry no one is Same as (A) available for the call.” 17 PBX-VM 2-port or more (4-ch or more) Same as (A) Same as (A) 10 & 11. Improvement for SIP / H.323 Other Improve 10) SIP trunk is improved for type approval of SIP provider in Chile. 11) H.323 is improved to connect with PBX made by other maker using Cisco gatekeeper. Tech Prefix: #5, #6, #7 Tech Prefix: #1, #2, #3 Zone-A(Prefix:221) Zone-C(Prefix:241) Gatekeeper Tech Prefix: #3 Tech Prefix: #1 Tech Prefix: #5 Tech Prefix: #2 Zone-B(Prefix:231) Gatekeeper PSTN Tech Prefix: #6 Tech Prefix: #5 18 #7+241-477-2110 End of Document 19