CRYSTAL INDIA DOMESTIC SERVICES
•WEL COME
CRYSTAL INDIA DOMESTIC SERVICES
Success is my Tradition.
MR.ARUN. H.S
PRESENTING
Success is my Tradition.
HOUSE KEEPING
PRESENTATION
Topics …
Escalation Matrix
Grooming Standards
Basic Etiquettes
The salutations
Theft & It’s consequences
Personal Protective Equipment (PPE)
Work Safety
Tools & Equipments
Machineries
Machineries operating procedure
Vacuum machine handling procedure
Schevaran Chemicals
Do’s & Don'ts for chemical
Do’s & Don’ts
ESCALATION MATERIX
Mr. ARUN.H.S (M.D)
Mobile: 9900098163
↑
Mr. Ram Murthy (Manager)
Mobile: 9945514956
↑
Mr. Rajesh. R (Speciality Manager)
Mobile: 9900098165
↑
Mr. Shankar. B (Field Officer)
Mobile: 9900065739
↑
Mr. Rajeeva H.G (Supervisor & F.O)
Mobile: 9900098167
↑
Ms. Nancy. A (Accounts and Purchase)
Mobile: 9036020400
Grooming Standard Of a HK Boy . . .
Short Hair Cut
Short Side Lock
Trimmed Moustache
Daily Shave / Bath
Trimmed nails
Washed & Ironed Uniform
No Bracelet / Band
Body Deo
Black Belt
Black Socks
Black Polished Shoes
Grooming Standard of a Chamber Maids . . .
Hair combed & tied with Net
Very Small Bindi
Very Small Ear Rings
No Fashionable Lipstick
Body Deo
Washed & Ironed Uniform
No Bangles
Trimmed Nails
Clean Black socks
Black Canvas Shoes
Grooming Standard Supervisor
Short Hair Cut
Short Side Lock
Trimmed Moustache
Daily Shave / Bath
Trimmed nails
Washed & Ironed Uniform
No Bracelet / Band
Body Deo
Black Belts with Tie
Black Socks
Black Polished Shoes
Grooming Standard of a Pantry boy . . .
Short Hair Cut
Short Side Lock
Trimmed Moustache
Clean Shave
Daily Bath
Washed & Pressed Uniform
Trimmed Nails
No Bracelet / Band
Clean Black Socks
Black Polished Shoes
Clean hand gloves while serving
Basic etiquettes . . . ( Manners )
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Always have a Smiling face
Wish/ Greet every one
Always be a Good Listener
Speak Politely
Hello!
How are you?
Sir / Madam , I am fine. Thank You!
How about you Sir/ Madam?
Excuse Me Sir / Madam
May I assist you / Help you
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Thank You Sir/ Madam
You are Most Welcome
Please be seated
Give way to your Seniors
I am sorry
Please
Wish you the same
Have a Great Day
Always Knock the Door / Ask for
Permission (May I Come in Sir/ Madam)
before
entering the Room
The Salutations . . .
• 12:00 AM – 12:00 PM - GOOD
MORNING
• 12:00 PM – 04:00 PM - GOOD
AFTERNOON
• 04:00 PM – 12:00 PM - GOOD EVENING
Theft & It’s consequences . . .
If any staff found guilty of stealing any
property of the company or belongings of
employee:
• He / she will lose their job.
• His / Her ESI / EPF will be on hold.
• His / Her Hard earned salary for the month
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will be forfeited.
He / she will be handed over to police for
further investigation.
His / Her parents / spouse or relatives will be
called to the police station for investigation.
Above all, their carrier will be severely affected
Personal Protective Equipments . . .(PPE)
HELMET
While working in the common area
GOGGLES
While high-rise /ceiling cleaning
EAR PLUG
Noise polluted area (DG Room)
DUST MASK
While working in the dust areas
REFLECTOR JACKET
Basement / Common areas
RUBBER GLOVES
Rest room / Garbage yard
SAFETY BELT
While high-rise
GUM BOOT
Scrubbing the floor
SURGICAL GLOVES
General cleaning
Work Safety . . .
Give safety a little time; Safety will give you a life time
Appropriate Clothing: Uniform for free moment (No Jeans/ Loose Clothing)
Shoes:
To avoid Injury
No Sandals
Hand Gloves: To be worn till the end of the task to avoid direct
contact with Chemical
Head Gear: While working near construction area/ High Rise
Dusting
Dust Mask:
To avoid dust
Ear Plug:
While working at Noise Polluted area
Goggles:
While executing High Rise Dusting
•Warning Signage:
•Wet Floor while Mopping & Scrubbing (because the floor will be slippery) Rest of
work (Cleaning in Progress)
Tools and Equipments . . .
Dust Mop
Mug
Floor Scrubbing
Brush
Glass cloth
Checked Cloth
Yellow Cloth
Wet Mop stick
Bucket
W / C Brush
Dust pan
Nylon Scrubber
Hand Brush
Glass Applicator
Squeegee
Ladder
Cob web stick
Plunger
Scotch Brite
Key board brush
Putti blade
Sponge
Naphthalene balls
Glass scrapper
Spray Gun
Odonil
Room freshener
Signage Board
Display while
cleaning
Caddy Kit
For Glass cleaning
Pyramid Signage
Board
Display while
cleaning Reception
/ Cafeteria
Caddy Kit
For Cafeteria Table
Cleaning
Caddy Kit
For Rest room
Mop Sweeping & Work Station
JANITOR CART
For garbage clearance, consumables &
cleaning tools storage
SINGLE BUCKET WRINGER TROLLEY
For single solution mopping
DOUBLE BUCKET WRINGER TROLLEY
For better cleaning / save time
Wet Mop & Dry Mop Stick . . .
Wash the Mop Refill & Place it UpRight in the Store, so that the left
over
water in the Mop
Refill drips down (make sure the wall
should remain clean)
The machineries . . .
Vacuum Machine
Flipper Machine
Scrubbing Machine
To clean the carpet
To clean the parking area
To scrub the floor
Auto Scrubber
Jet Pressure Machine
Steam machine
To scrub the floor
To clean the hard floors
To clean the WC grooves
Machinery operating procedures …
• Display Warning Signage at the task performed
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area
Keep all the Cleaning tools/ Equipments in the
corner (Should not disturb others movement)
Check equipment, especially plug & cable for
damage
If damage or fault found, report to supervisor/
maintenance, label as faulty & do not use until
rectified
Do not plug in & switch on at socket until
machine is ready for use (Do not plug into
the UPS socket)
• Dilute cleaning agent in a bucket of water &
transfer it to the machine solution tank
• Hold cable over the shoulder, keep cable out of
• Hold the machine parallel to you (always stand
facing the wall/ glass not to the side to prevent
damage)
• To move the Machine towards Right lift the
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handle slightly up & to move towards left bring
it down (do not hold the machine handle firmly)
Turn on the Main power Switch & machine
power switch for the machine to start
Cut in edges to avoid corrugated effect. Work
from side to side with overlapping passes
Put handle in upright position when not in use.
Unplug if left unsupervised
Always fold cable from Machine to plug to avoid
twisting (use a duster to pull & wind the cord,
to avoid injury to your hand)
• Unplug, remove pad/ pad drive or brush – wash
& hang to dry
• If solution tank fitted empty & check valve,
check as required
• Wipe machine & cable clean with damp cloth
(keep the solution tank open for air circulation)
• Do not store machine with pad/ pad drive or
brush fitted
Vacuum machine handling procedure . .
• Display Warning Signage
• Check equipment, especially plug & cable for
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damage
If damage or fault found, report to supervisor/
maintenance, label as faulty & do not use until
repaired
Select accessories according to the task dry/
wet vacuuming
Incase of dry vacuuming, Lift the locking lever,
fix dust collector bag, dry filter with carpet
accessory
Incase of wet vacuuming, Lift the locking lever,
fix wet filter & wet nozzle (remove dust
collector bag, dry filter & carpet accessory)
• Connect the suction nozzle, tube & hose
• Always start vacuuming from inside to outside
• Place the unit behind you & hold the extension
pipe & turn it to right when moving front & left
while coming reverse
• Do not plug in & switch on at socket until
machine is ready for use (Do not plug into the
UPS socket)
• Once the task is completed (hold the nozzle up for the
left over dust to go back to the drum)
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• Switch off appliance & unplug
• Remove the warning signage.
• Take the machine to the store & lift the locking lever &
remove the hood unit/ filter
• Carry the filter & empty it (do not clean the filter in
Fire detector area, safe to empty it in the open area)
• Incase of wet vacuuming
• Check tank has reached maximum level, Switch off
appliance & unplug (let the warning signage remain
till the area is dry)
• Carry the tank with tank handle to empty water, lift
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the locking lever and remove hood unit,
Go to the rest room empty the water in the WC & flush
it
Rinse & clean tank & float/ filter
Clean hood unit, tank, main cord & accessories with
damp cloth
Place the machine back in the store
Remove warning signage if the area is dry & place the
signage at store
Schevaran Chemicals . . .
All Klean
Window Shine
10ml – 1Ltr
Direct
Multi Purpose
Glass Cleaner
Germ Free
Super Lime Away
5 ml – 1Ltr
200ml – 1Ltr
Rest Room floor
Toilet bowl Cleaner
Do’s & Don'ts for chemical
•Where Dilution is recommended, dilution has to be done
•Incase it is applied directly it will not be effective
• Do not mix 2 different Cleaning agent (chemicals)
• Do not Dilute the Cleaning agent for next day usage (It will not be effective)
• All klean is a Multi purpose Chemical. It can be used on any Hard Surface
(Because its pH value is Neutral)
• Always wear Hand Gloves & Mask while using Chemicals
•Dilution Method - Transfer Cleaning agent to the measuring jar as shown in the
fig.
•Add water to Wringer Trolley/ Bucket & then Cleaning agent
•Incase if you add Cleaning agent first & then water, Chances of Cleaning
agent Splashing out on Floor/ yourself (Also to avoid the wastage of Chemical)
•Dispose the waste water in the W/C and flush it.
S.NO
DON'T’S
DO'S
1
Use wet dusters to clean electrical
equipments
Always use dry dusters to clean electrical
equipments (with proper PPE)
2
All ceiling fixtures to be cleaned by
standing on work stations table
Use ladders for cleaning the ceiling fixtures (with
proper PPE)
Use UPS socket for any machinery usage
Always use raw power (RP) socket for usage of
machineries
Keep Cleaning dusters in pockets
Cleaning duster should be carried in a caddy
basket.
5
Enter the cabins/conference etc without the
permission
Always knock the door before entering inside.
6
Garbage should be carried through
Employee/ Guest stairs & elevators.
All garbage should be carried through service
stairs/elevators (with proper PPE)
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Dry mops should be used on wet/ uneven
floors.
Store all material near fire exit door
Do not store anything in front of fire exit doors &
keep the exit free for movement
Filled garbage bags should be dragged on
floor/ carpet.
Use trolley to clear garbage bags, do not drag
garbage bags
Use scotch brite to scrub stainless steel
fixtures & ceramic fixtures
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Dry mops should be used only on dry/ smooth
surfaces. (with proper PPE)
Always use nylon scrubber to scrub stainless
steel fixtures & ceramic fixtures (with proper PPE)
Don’ts
Do’s
H/K materials & chemicals should be
kept inside the caddy baskets. (with
11
Keep H/K materials & chemicals on
work stations while cleaning .
12
Keep Pantry utensils untidy.
Pantry utensils should be maintained
neatly .
13
Safety precautions (PPE) should not
be taken while cleaning.
Safety measures (PPE) needs to be taken
while cleaning.
14
Block entire area while scrubbing the floor.
Scrub floor part by part and display
signage boards (with proper PPE)
15
Be rude / argue with your co worker /
colleague.
Always be polite work with your co
worker / colleague &
in Team
16
Start cleaning from the middle areas
or from the ground level.
Always start cleaning from top level to
bottom level
17
Use rest room wet mop stick for other
areas.
Have colour codings for wet mop sticks.
18
Keep house keeping materials /
equipments in public places.
Always place house keeping materials /
equipments in hk store after use.
proper PPE)
NAMASTE
By
ARUN. H.S