Front Office Systems
Technology used for front office
recordkeeping and equipment
3 Stages of Front Office System:
Non – Automated System (Manual)
Semi – Automated System (Electro-Mechanical)
Fully – Automated System (Computer Based)
Non – Automated System
A system of front office recordkeeping
characterized by the exclusive use of
handwritten forms. The elements of non –
automated systems determined the structure
of many front office processes in even the
most advanced automated facilities.
Semi – Automated System
Also called electro – mechanical, front office system
that uses both handwritten and machine-produced
forms.
Advantages of a semi – automated system over a non –
automated system include automatically generated –
and easy-to-read documents that detail the steps of a
transaction. These documents represent what is known
as the audit trail.
The disadvantages of semi – automated equipment are
that equipment may be difficult to learn, complex in
operation, not integrated with other systems, and subject
to maintenance problems.
Fully – Automated System
A computer-based system of front office
recordkeeping that eliminates the need for
many handwritten and machine-produced
forms common in non – automated and
semi – automated systems.
Front Office Forms
Pre - Arrival
Reservation Record
Computer-based Reservation File
Letter of Confirmation
Reservation Rack Slips
Arrival
Registration Card
Room Rack Slips
Guest Folio
Occupancy
Vouchers

Charge vouchers, allowance vouchers,
transfer vouchers, paid-out vouchers.
Information Rack Slips
Departure
Credit Card Voucher
Transfer Voucher
Guest History Record