Week 08 – Final.Supporting Processes with ERP

advertisement
Chapter 6
Supporting Processes with ERP
Systems
Copyright © 2013 Pearson Education, Inc.
Publishing as Prentice Hall
6-1
Question
• ________ occur(s) when data are isolated and
replicated in separated information systems.
– A) Metadata publishing
– B) Encapsulation
– C) Information silos
– D) Automation
8/22/2011
Copyright © 2013 Pearson Education, Inc.
Publishing as Prentice Hall
6-2
Question
• An enterprise application integration product is ________.
– A) a strategy that uses business process management to radically
enhance the customer service experience
– B) a suite of software applications that tackles the information silo
problem by providing layers of software that connect information
systems together
– C) a suite of applications, a database, and a set of inherent processes
for managing all the interactions with a customer, from lead
generation to customer service
– D) a suite of software, a database, procedures and a set of processes
for supporting business operations with a single, consistent,
information system
8/22/2011
Copyright © 2013 Pearson Education, Inc.
Publishing as Prentice Hall
6-3
Question
• The primary purpose of an ERP system is
________.
– A) duplication
– B) integration
– C) customization
– D) customer acquisition
8/22/2011
Copyright © 2013 Pearson Education, Inc.
Publishing as Prentice Hall
6-4
What Problem Does an ERP System
Solve?
• Information Silo Problem
– Data isolated in separate information systems
• Solutions
– Enterprise Application Integration (EAI)
– Enterprise Resource Planning (ERP)
Copyright © 2013 Pearson Education, Inc.
Publishing as Prentice Hall
6-5
What Problem Does an EAI System
Solve?
6-6
What Problem Does an ERP System
Solve?
6-7
What Problem Does an ERP System Solve?
• The left hand knows what the right hand is doing
• ERP Systems standardize processes and bring the data from the company’s
processes into one place into one single information system
• By consolidating data about customers, suppliers, products, machinery,
facilities, production schedules, finances, managers:
–
–
–
–
–
8/22/2011
Make decisions with real time data
Save time because information is at their disposal
Speed up production
Address problems as they arise
Save money
Copyright © 2013 Pearson Education, Inc.
Publishing as Prentice Hall
8
8/22/2011
Copyright © 2013 Pearson Education, Inc.
Publishing as Prentice Hall
6-9
5 information silos
8/22/2011
Where do we need to get information
from if we need to know if we can fill an
order for 1,000 bikes by next week?
Copyright © 2013 Pearson Education, Inc.
Publishing as Prentice Hall
10
Where do we need to get information
from if we need to know if we can fill an
order for 1,000 bikes by next week?
1 central database
8/22/2011
Copyright © 2013 Pearson Education, Inc.
Publishing as Prentice Hall
11
Where did ERP systems come from?
• Grew out of manufacturing software
– Materials Requirement Planning software (MRP)
Manage inventory, production & labor
– MRPII – adds in:
• Financial tracking of manufacturing processes
• Ability to schedule capacities
• Other drivers too
– Y2K
– Sarbanes-Oxley (SOX)
Copyright © 2013 Pearson Education, Inc.
Publishing as Prentice Hall
6-12
Question
• The customization of ERP software to meet
different customer requirements without
changing the program code is called
________.
– A) automation
– B) configuration
– C) modularity
– D) process blueprinting
8/22/2011
Copyright © 2013 Pearson Education, Inc.
Publishing as Prentice Hall
6-13
What Are the Elements of an ERP
System?
– SCM – P2P, O2C, inventory management, supplier
management
– Manufacturing – scheduling, capacity planning, quality
control, Bill of Materials
– CRM – sales prospecting, customer management,
marketing, customer support, call center support
– Human Resources – payroll, time and attendance, HR
management, commission calculations, benefits admin
– Accounting – GL, AR, AP, cash management, fixed-asset
accounting
Copyright © 2013 Pearson Education, Inc.
Publishing as Prentice Hall
6-14
What Are the Elements of an ERP
System?
• Five Components of an ERP System
– Software
– Hardware
– Data
– Procedures
– People
Copyright © 2013 Pearson Education, Inc.
Publishing as Prentice Hall
6-15
What Are the Elements of an ERP
System?
• ERP Software
– Configuration
• ERP Databases
– Over 25,000 tables
• Procedures
– Train the trainer (in-house training)
Copyright © 2013 Pearson Education, Inc.
Publishing as Prentice Hall
6-16
What Are the Elements of an ERP
System?
• Hardware
– ERP Hardware Dilemma
• People
– Users
– Analysts
– Consultants
Copyright © 2013 Pearson Education, Inc.
Publishing as Prentice Hall
6-17
8/22/2011
Copyright © 2013 Pearson Education, Inc.
Publishing as Prentice Hall
18
Question
• The inherent processes defined in an ERP
solution are also known as ________.
– A) stored procedures
– B) process blueprints
– C) database transactions
– D) transaction logs
8/22/2011
Copyright © 2013 Pearson Education, Inc.
Publishing as Prentice Hall
6-19
What Are the Elements of an ERP
System?
• Inherent Business Processes in ERP
– System specified business processes
– Process blueprints
– Is it better to change the software to conform to
existing business processes or better to change
business processes to match software?
Copyright © 2013 Pearson Education, Inc.
Publishing as Prentice Hall
6-20
Question
• Which of the following is an organizational
benefit of using an ERP product?
– A) It controls the unionization of labor.
– B) It creates an island of automation.
– C) It facilitates data sharing in real time.
– D) It promotes the duplication of data.
8/22/2011
Copyright © 2013 Pearson Education, Inc.
Publishing as Prentice Hall
6-21
What Are the Benefits of an ERP
System?
Copyright © 2013 Pearson Education, Inc.
Publishing as Prentice Hall
6-22
What Are the Benefits of an ERP System?
Example Measures of the Benefits of ERP
Copyright © 2013 Pearson Education, Inc.
Publishing as Prentice Hall
6-23
What Are the Challenges of
Implementing an ERP System?
• Sample implementation Decisions
Copyright © 2013 Pearson Education, Inc.
Publishing as Prentice Hall
6-24
What Are the Challenges of
Implementing an ERP System?
• People Issues
Copyright © 2013 Pearson Education, Inc.
Publishing as Prentice Hall
6-25
What Types of Organizations Use
ERP?
Figure 6-13 ERP by
Industry
• ERP by Industry Type
• ERP by Organization Size
• International ERP
Copyright © 2013 Pearson Education, Inc.
Publishing as Prentice Hall
6-26
Who Are the Major ERP Vendors?
• ERP Vendor Market Share
Copyright © 2013 Pearson Education, Inc.
Publishing as Prentice Hall
6-27
Who Are the Major ERP Vendors?
• ERP Products
Copyright © 2013 Pearson Education, Inc.
Publishing as Prentice Hall
6-28
Question
• Which of the following is true about ABAP?
– A) It enables the Business Suite/NetWeaver approach to be
more adaptive to new IT developments.
– B) It has SOA capabilities that help it to integrate SAP with
non-SAP applications.
– C) It is a high-level application language of SAP that is used
to enhance the functionality of an SAP implementation.
– D) It connects SAP applications to hardware, third-party
software, and output devices.
8/22/2011
Copyright © 2013 Pearson Education, Inc.
Publishing as Prentice Hall
6-29
What Makes SAP Different from
Other ERP Systems?
• SAP Modules
Copyright © 2013 Pearson Education, Inc.
Publishing as Prentice Hall
6-30
What Makes SAP Different from
Other ERP Systems?
• SAP Inputs and Outputs - Procurement
Copyright © 2013 Pearson Education, Inc.
Publishing as Prentice Hall
6-31
What Makes SAP Different from Other ERP Systems?
SAP Business Suite
–
–
–
–
–
SAP ERP
SAP CRM
SAP SRM
SAP SCM
SAP NetWeaver:
• Application platform on which these mentioned applications run; it
is like an operating system
• Connects SAP hardware, third party software and output devices
• Much more adaptive to new IT environments
• Includes SOA : Service Oriented architecture which allow SAP
applications to integrate with non-SAP applications
Copyright © 2013 Pearson Education, Inc.
Publishing as Prentice Hall
6-32
Related documents
Download