MOBILE INSTRUMENT
SERVICE & REPAIR INC.
presents
Flexible Endoscopy
Repair Services
Mobile Instrument Service & Repair
Corporate Headquarters / National
Repair Center: 4 facility campus with
over 90,000 sq ft of owned &
operated space.
West Coast Operation in CA
Small Diameter Lab in TN
Nationwide coverage!
Corporate Offices & National Repair Center at
333 Water Ave
Bellefontaine, OH 43311
800-722-3675
Facilities ISO 9001:2008 Certified
Company Profile
• Founded in 1978 in Bellefontaine,
Ohio
• Original / National Leader in
Onsite Surgical Instrument
Service
• One Source for All Surgical
Equipment Repair
• Independent, Family-owned
Company
• Largest Repair Center and
‘Family of Services’ offered by
any independent service provider
Company Profile
• Mobile Instrument corporate headquarters are housed
in 90,000 sq ft of space for administrative and national
repair facilities.
• 3 additional free-standing facilities located within 1 mile
of headquarters house specialty labs for rigid and
flexible scope repair and custom machining center.
• Our Tennessee lab houses a specialty lab for small
diameter flexible scope repair.
• The West Coast California operation specializes in fiber
optic and urology scope repairs.
• We invite you to tour our facilities at any time!
About Mobile Instrument
 On-site Instrument Specialists…………...165
 Specialty Sales Personnel ……………….17
 Headquarters / Employees…............……185
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Technical
Administrative
Management
Support Personnel
About Mobile Instrument
• Over 3,500,000 Instruments
Repaired Annually
• Industry’s Most Extensive
Inventory of Replacement
Components
• ISO 9001:2008 Certified
• FDA Registered
• 5 Million Dollar General Liability
Insurance
• Since Inception, No Customer or
OEM Lawsuits
• Financially Sound, Low Debt,
Highest Dunn & Bradstreet Rating
Available
6 Core Principles
Mobile Instrument was the first on-site repair company in
the nation and operates based on six core principles.
SERVICE & SUPPORT!
 Largest Service Fleet in the Nation
 On-Site Preventive Maintenance
Programs for Instruments
 Accredited Education and Care &
Handling Training
 Pick up and Delivery offered in most
Metro Area
 Pre-Paid, Pre-Insured Shipping
Provided
 Free Same-day Estimates
 Extensive Loaner Inventory for Rigid,
Flex, Video and Power
ACCOUNTABILITY & INTEGRITY!
 One Source for surgical equipment supply chain needs
 Mobile Instrument is not a Broker! We perform over 98% of our
own repairs!
 30+ years as an industry leader
 First third party service company to become ISO Certified over a
decade ago
 Not compromised by more profitable urge to replace
 Computerized tracking by serial number
 Online access to repairs through “Mobile View” Web Access for
status on repair history
 Customized history reports
 The best warranties in the business
On-Location Services
 Most comprehensive on-location capabilities in the industry. 95% of
all instruments are serviced On-location
 On-location repairs provide you with timely and convenient service,
as well as reduced shipping charges
 Dedicated Surgical Instrument Specialists, with full Corporate
support
 Technicians on call 24/7 for emergency service
 Free pick-up and delivery provided
 Service lab tours
Flexible Endoscope Repair
• All Models
– Gastroscopes,
Colonoscopes,
Bronchoscopes,
Cystoscopes,
Duodenoscopes,
Sigmoidoscopes,
Intubation scopes, Fiber
and Video scopes
• All Makes
– Olympus, Pentax, Storz,
ACMI, Machida… and
others
Flexible Endoscope Repair
• 15-24% cost savings over other third-party
repairs.
• 18-40% cost savings over OEM repairs.
• Savings through education and quality
long-lasting repairs.
Flexible Scope Very Important Points
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120 Day Warranty
6 Month Warranty on Biopsy Channels
Free On Location Preventive Maintenance Inspections
Free Loaner Program, over 250 Scope Inventory
Free Care & Handling Education
Free Process Audit Survey
Repair Turnaround Times:
– Minor Repairs: 1-2 Working Days
– Major Repairs: 3-5 Working Days
– Overhaul Repairs: 5-7 Working Days
– Specialty Scopes: 7-9 Working Days
• Dedicated Technical and Customer Service Support
• Service Reports Provided with Every Repair
Small Diameter Repair
• Small Diameter Rebuilds on most
bronchoscopes, cystoscopes,
choledochoscopes, intubation,
rhinolaryngoscopes, ureteroscopes etc.
• DUR 8/Elite Exchange Repair Program
• Complete Overhaul capabilities
including:
– CCD Replacement
– Insertion Tube Replacement
– Image Bundle Replacement
– Light Guide Tube Replacement
– Complete Angulation System
Overhaul
The Mobile Difference!
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Sterrad NX Compatible Parts & Materials
High Temp Soldering of Angulation Wires
Dual Coil Insertion Tubes
OEM Quality Mesh Replacement – NO Teflon
tape wraps
• Bending Rubber glue joints highly resistant to
deteriorate and flake from sterilants.
• Highly puncture resistant Viton Bending
Rubbers
• USP Class VI Materials
The Mobile Difference!
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Computerized Tracking of All Repairs
Before and After Pictures of All Rigid Repairs
Customized History Reports Provided
We Buy and Sell Refurbished Equipment
We Offer Routine, No Charge, Preventive
Maintenance Inspections On Scopes and
Instruments
• Care And Handling Education For OR, GI, CS and
Bio-medical Engineering Personnel
The Mobile Difference!
• We are here to be an unbiased resource to our
customers
• We do not sell instruments, and are not
compromised by the more profitable urge to replace
• Extensive On-location capabilities = cost savings
• Less “send-in”
• Less frequent need for instrument replacement
The Mobile Difference!
• Honest And Up-front Billing
• No Up Charges
• Onsite Work Orders With Pricing Left On Day of Service
• Independent Reps – Better Account Ownership
And Concern For Quality
• Any Number of Technicians/Service Vehicles
Available To Meet Your Needs
Preventive Maintenance Scope
Accessories
• Disposable 2.0 & 1.0 Channel Brushes
• Disposable Double Ended Port Brushes
• Wet/Dry Leak Testers
• New Disposable Double Ended 2.0/1.0
Channel and Port Cleaning Brushes
available soon
Implementation Strategy
• Schedule immediate meeting with key personnel
at each facility to discuss repair maintenance
needs and service expectations.
• Coordinate any immediate instrument repair
maintenance if required.
• Daily reporting to each facility for send-in
instrument repair, pick-up, support .
• Inventory all flexible scopes as required.
• Coordinate any preventive maintenance
inspections for scopes within first 90 days or as
required at each facility.
Implementation Strategy
• Discuss and perform any required care and
handling in-services for scopes within first 90
days. (New employee orientation.)
• Quarterly formal review meetings.
• On-going assessments and communication
provided regarding all repairs.
Questions
Thank You!
MOBILE INSTRUMENT
SERVICE & REPAIR INC.
looks forward to becoming a part of
Grandview Health System’s
Surgical Instrument
Care & Repair Team!!!