FROM ENGINEERING TO MANAGEMENT - A PROGESSIVE JOURNEY What is Engineering • the application of science and mathematics by which the properties of matter and the sources of energy in nature are made useful to people • the design and manufacture of complex products Personality of an Engineer • Engineers are comfortable with technology and trained in problem solving. • They are seen as being curious an and enjoy discovering how things work and solving problems. Personality of an Engineer Those who stereotype Engineers generally see them as intelligent, logical, introverted but with poor communication skills and dress sense. • They use logic to examine ideas and develop theories and explanations. • They like science. • They are perfectionists who are always looking for better ways of doing things. • They like order and structure. • They enjoy discussion, debate (and arguing), about their topic. • They often have a good sense of humour. • They commonly want to help solve the world’s problems. Personality of an Engineer There are also an assortment of characteristics which are less easy to like. • They may be unimaginative outside their own field, (so-called tunnel-vision). • They may have poor social skills and be insensitive to the feelings of others. Diplomacy does not come to them naturally. • They are uncomfortable with vagueness and ambiguity. • They may focus on theories and be reluctant to consider conflicting data. • They can be impersonal and reserved and may take little interest in other people. • Sub-optimal communication skills Engineers in Leadership Positions Roberto C. Goizueta former chairman and chief executive of CocaCola (Chemical Engineer) Leonid Brezhnev leader of the former Soviet Union, (Metallurgical Engineer) John F. Welch, Jr. chairman and CEO of General Electric in 1981 (Chemical Engineer) Engineers in Leadership Positions Jamaica Peter Bunting Douglas Orane Executive Chairman GraceKennedy Limited (Mechanical Engineer) MP, co-founder and former Chairman of DB & G (now Scotia DBG) (Mechanical Engineer) Richard K. Powell, President & CEO Victoria Mutual Building Society (Civil Engineer) Engineers in Leadership Positions Jamaica Andrea Dempster– MD Bookophilia (Civil Engineer) Peter Melhado – President & COO of ICD Group (Mechanical Engineer) Vincent Lawrence– former Executive Chairman of the UDC (Civil Engineer) Engineer and Management Senior Managers who have engineering background tend to be more acknowledged for their management skills than their engineering background Traditional Career Model Comfort (Superior – Subordinate) Sr. Mgt. Great Stake in being the “WISEST” Middle Management Trade-off between 1st Line Management Staff Engineering Competence The Career “Pyramid” Great Stake in being the “BRIGHTEST” Which Career Path Should I Follow? The higher the technical quotient of the entity the more the importance of straddling both Technical Is it possible to do “Technical” and “Management Other Management 11 An Engineer - Challenges to Becoming a Successful Manager Technical Competence Communications Business Skills Management Skills Motivation Performance Evaluation People (or Interpersonal) Skills – A Special Challenge 12 Important Attributes of a Good Manager People should know what you stand for Honesty (When mistakes are made, admit it!) Integrity Good People Management Skills (be prepared to deal with human resources issues) Reliability (when you say that you are going to do something, DO IT!) Boss for everyone (“equity” across the board) Important Attributes of a Good Manager Lead by example (don’t ask your staff to do something that you wouldn’t do) Strong Fortitude (Bad things can happen to good people) Ability to divorce personal feeling from professional obligations) – Not only work with those you like (not everyone you work with has to be your “bar” friend) – Inspite of ones personal preference, need to professionally deal with everyone Ability to create an environment where people go to work to achieve something (not to prevent something, as often occurs in the public sector) Management Levels & Skills Mix Administrative and Conceptual Skills 3rd Level (Senior Managers) 2nd Level (Middle Managers) 1st Level (Supervisors) Interpersonal Skills Technical Skills As organizations evolve to reflect their business environment -- the skills mix is also changing for the organization’s managers 15 Engineer to Manager - Filling the Gap You know you are ready to make the leap from engineer to manager when you feel like you are looking for something more you want to contribute on a larger scale. Important to develop the attributes of a good manager (know what you stand for, honesty, integrity, people skills, etc) Adopt the logical, structured thinking (rather than anectodal) into approach to management Engineer to Manager - Filling the Gap Technical Training Establish solid base (formal & intensive engineering preparation and practice Some 7 years of good engineering practice Formal Management Training On the Job Training Engineer to Manager - Filling the Gap • You have to look at the big picture when you become a manager – Look at the forest not the tree – Don’t get over involved in detail – Try to get your employees to understand & share the big picture • Distance Yourself from Previous Responsibilities – Do not meddle with work of those reporting to you – Distance self from last position and (provide opportunity for those practicing the engineering function to develop) • Develop a New Perspective on Management – See task as working with subordinates rather than subordinates working for them • Seek advice from other leaders that have transitioned from engineer to manager. Personal Experience • Had early exposure to engineering – Civil Engineer – Worked with Ministry of Health and NWC • Management Training – MBA – Management short courses • Straddled the two disciplines Personal Experience • Management needs to look at the big picture – The financial health of the enterprise is critical – Recognize that technical solutions has human and financial implications – Addressing Human resource issues – Bringing engineering discipline to commercial activities • Bilateral and Multi-lateral relations – Require optimum mix – Issues are more than technical Personal Experience • Dealing with and Managing the political directorate – MPs want water provided to particular communities – Management will be concerned about scheduling and impact on budget – where best spent the last dollar