Dexia at a glance
1
Overview
Dexia focuses on …
Retail and Commercial Banking
Complete range of retail, commercial and
private banking services, mainly in Belgium,
Luxembourg and Turkey
Public and Wholesale Banking
Comprehensive banking and financial
solutions for public and semi-public operators,
particularly in Belgium and France
Asset Management and Services
Asset management, investor and insurance
services in particular to the clients of the
other two business lines
Dexia’s business lines constantly interact in order to serve clients better
2
Overview
Key figures
248
35,177
million euros
members of staff
The net income Group share
for 2Q 2010, against
216 million euros in 1Q 2010.
Net income for 1H 2010
amounted to
464 million euros.
as at 31 March 2010.
Belgium represents 41% of
the workforce, Turkey 24%,
Luxembourg 11% and
France 7%.
134
billion euros
232
Total customer assets
recorded by Retail and
Commercial Banking as at
30 June 2010, against
126 billion euros as at
30 June 2009.
The total of Dexia’s longterm commitments to the
local public sector as at
30 June 2010, down
1.8% on 30 June 2009.
12.2
%
The Group’s Tier 1 ratio at
30 June 2010, confirming
the Group’s good solvency
level.
3
billion euros
609
billion euros
The Group balance sheet as
at 30 June 2010, down 6.5%
on 31 December 2008. Dexia
has undertaken to reduce its
balance sheet by 35%
between 2008 and 2014.
8
million
The number of individual
and SME clients of the
retail, commercial and
private banking activities
of Dexia.
19.0
billion euros
The Group’s core
shareholders' equity as at
30 June 2010, up from
18.0 billion euros as at
30 June 2009.
Dexia
A European Banking Group from the Roots
France
Belgium
Luxembourg
1987
1860
1856
Foundation of
Crédit Local
de France (CLF)
Foundation of
Crédit Communal
de Belgique (CCB)
1991
1996
2000
2006
2001
4
Foundation of
Banque Internat.
à Luxemb. (BIL)
Acquisition of BIL by CCB
Alliance CCB - CLF
Acquisition of DenizBank
Overview
Shareholding structure as at 30 June 2010 (in %)
Ethias Group
5.2
CNP Assurances
3.0
Caisse des dépôts
et consignations
Holding
Communal
17.6
1.4
14.8
5.7
5.7
13.7
Arco Group
5
Other institutional and
individual shareholders
27.1
5.7
Employee shareholding
French State
Belgian Federal State
Three Belgian Regions
Dexia Corporate University
6
DEXIA CORPORATE UNIVERSITY
Content
Building & anchoring the project 2004-2007: a model
of corporate university
Impact of the Financial Crisis 2008: towards a corporate
learning center?
Dexia Forward 2014: supporting the strategy
7
Dexia Corporate University
Mission
To contribute to
 the evolution of the Dexia Group
 the achievement of the business results
 by providing excellent development programs
 by helping shaping the Group culture
 by envolving people and facilitating the implementation of the
Group strategy
8
Dexia Corporate University
Building the project
The “Parabole”
9
Dexia Corporate University
Governance – a business driven initiative
University Council
 Composed of heads of business
 Sets strategic priorities for the DCU
 Validates budget & activity report
Dexia
Campus
10
Dexia Corporate University 2004-2008
Extended & integrated offer
11
Dexia Corporate University 2004-2005
Facilitating change & building Group culture
12
Dexia Corporate University
Communication- Branding
 Intranet DCU site
 Entity DCU contacts
 DCU catalogue
13
Dexia Corporate University
Communication- External Branding
 ECCU

14
Business Review
DEXIA CORPORATE UNIVERSITY
Content
Building & anchoring the project 2004-2007: a model
of corporate university
Impact of the Financial Crisis 2008: transformation
of learning… towards a corporate learning center?
Dexia Forward 2014: Corporate university is a
strategic tool
15
Dexia Corporate University
Impact of the financial crisis
16
Transformation plan
20082010
 Rationalizing
corporate learning offer
cost reduction
2011
17
 Long
term structural changes
 Continuous
launch of new initiatives
Transformation of the Learning
“An aligned Learning delivery”
 Rationalizing the learning offer
 One generic Learning
offer
 One generic policy in elearning, languages and
MBA’s
 Commonly designed
 Lead DCU
 Validated by the LDC
 Delivered locally
18
 Transversal training
offer and coaching
framework to TOP 150,
High-potential
executives and SENIOR
EXECUTIVES
 Designed and
coordinated by DCU
Dexia Corporate University 2008-2009
Single learning offer
Single learning offer
 Develop a common learning strategy
& budget
 Learning & development committee
 Competence Centres
Dexia
Campus
19
Dexia Corporate University
Rationalizing the offer
Learning Offer
Trainings
developed and
delivered by
Corporate
niversity
20
Trainings
developed under
CU label and
delivered locally
Trainings
developed and
delivered locally
Transformation of the training and development line
“An aligned training delivery”

Analysis of training needs – Competence Centers
Competence Centers
Leadership
Leadership training
path – Change
management –
Coaching – Project
Management
(change) mentoring
21
Finance and
Risk
All matters related to
finance, risk, tax,
legal and accounting
Organizational
and business
development
Dexia
knowledge/Culture
(incl. Conferences, Mgt
breakfasts)
Marketing & Client
Orientation
Marco Polo & Business
Assignments
Communicatio
noperation
technology
e-Learning policy Communication Languages – IT Operations – Process
&
project management
Dexia Corporate University
Training Paths
SMT
Group
Executive Team
High Potential
DC 2
Senior Executives
High Potential
DC 1
Team
Specialists
Leaders
Project
Managers
Newly Hired & Junior Executives
Employees
22
4
Inspire
3
Lead
2
Grow
1
Start
Dexia Corporate University
Start
Grow
Lead
Inspire
FUNDAMENTALS
• Knowing Yourself
• Manage Yourself
• Interpersonal Skills
• First Management Skills
• Dealing with Conflicts • Change & Team
• Leadership and Vision
• Development
• Leading Innovation
• Lead
& Organization
OPTIONAL
• Personal
Effectiveness
• Generating Ideas
• Presentation Skills
23
• Written Communication
• Influencing Skills
• Change Management (1)
• Advanced Management
Skills
• Executive Written Skills • Mastering
• Presentation Skills
Negociation
• Effective Decision Making
• Influencing with impact
• Negociating
• Intercultural Management
Dexia Corporate University
External offer
Public Finance Academy
Gives administratives and officials its educational expertise
Guides them through the complex word of finance and its regulatory
framework
24
DEXIA CORPORATE UNIVERSITY
Content
Building & anchoring the project 2004-2007: a model
of corporate university
Impact of the Financial Crisis 2008: towards a corporate
learning center?
Dexia Forward 2014: Corporate University
25
Dexia tomorrow
Key words
2008
World Leader
2014
Public sector
International
Volume
Clients
Refocused
Essential
Proximity
Essential
Long term
Complex products
Agile
Simplicity
Expansion
Simplicity
Retail
Public sector
Retail
Turkey
26
Clients
Impact of the financial crisis
 Major Transformation plan with focus on cost.
 Impact on managers
 New focus for managerial skills (change and project
management, reengineering, monitoring , reactivity )
 Managing uncertainty is key
 New technical competences are required ( Basel 3, …)
 Engagement is an issue
 New organizational values
 Retention of talents and internal mobility are key
27
Transformation of the Learning 2011
“An aligned Learning delivery”
 Design and training offer
 One generic Learning
offer
 One generic policy in elearning, languages and
MBA’s
 Commonly designed
 Lead DCU
 Validated by the LDC
 Delivered locally
28
 Transversal training
offer and coaching
framework to TOP 150,
High-potential
executives and SENIOR
EXECUTIVES
 Supporting strategic
projects
 Designed and
coordinated by DCU
Dexia Corporate University 2011
Supporting the corporate strategy
 Refocus on Corporate University
1

Values
2


Forum

3
Top management
29


Embedding the new values in the organization
communication, integration in HR processes,
change/leadership
Connect (networking, strategic reflection,
emergence of best practices)
Milestones in cascading of strategy
Involving top managers in the CU (sponsoring,
Leaders teach leaders)
Support (seminars, change management projects)
Dexia Corporate University
Offer : support initiatives
Coaching
Mentoring
Change Management
30
DCU support – Transformation plan
A change support team per stream

HR Business Partner + Dexia Corporate University
Integration of a change management set of information in the « Managing the
transformation » web site for the top 500
Do’s and Dont’s change management in the communication toolkit for the managers
Support for all managers

Scope : all managers who have change situations to manage in their teams.

What :
1. ½ day Workshop by function (ex: IT dev teamleaders together)
2. Objective: define an action plan to manage the change with my team

When: Between the 20th of september and mid october
Coaching and mentoring for managers

Scope : all managers for whom a need has been identified

What:
1. Internal and external coaching proposed by the DCU
2. Registration in the Mentoring program proposed by the DCU.

When: As of October
« On going » DCU programs
31
Dexia Corporate University
DCU motto
32