Secure Alarm Signalling
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21ST CENTURY TECHNOLOGY OPTIONS
DENNIS JUDD
HEAD OF CORPORATE RELATIONS
SIGNALLING CHANGES
Secure Alarm Signalling
®
RISK MANAGEMENT CRITERIA
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SIGNALLING CHANGES
RELIABILITY AND PEDIGREE
PROVEN TRACK RECORD
HIGH COVERAGE
DUAL PATH
DIVERSE PATH
MANAGED NETWORK
APPROPRIATE FAILURE NOTIFICATION
Secure Alarm Signalling
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INDUSTRY STATISTICS
• 83% DIGITAL COMMUNICATOR AND OTHER
SINGLE PATH SIGNALLING (REDCARE CLASSIC
ETC.)
• 6% REDCARE GSM
• 9% DUALCOM
• 2% IP INSTALLATIONS
• LESS THAN 10% OF FIRE SYSTEMS REMOTELY
MONITORED
• 15% RETAILERS SELF INSURE
• ACPO FALSE ALARM STATISTICS FOR INTRUDER
AND HOLD UP ALARMS 0.15 PER SYSTEM PER
ANNUM
SIGNALLING CHANGES
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CSL – PREFERRED PARTNER
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SIGNALLING CHANGES
ESTABLISHED 1996
MARKET LEADER IN NEW CONNECTIONS
MANAGED NETWORK
50+ EMPLOYEES
ALL PRODUCTS DESIGNED AND MADE IN THE UK
PATENTED TECHNOLOGY
PRICE FREEZE EXTENDED TO 2014
DUALCOM INSIDE®
FIVE YEAR WARRANTY
450 MILLION CALLS HANDLED EVERY MONTH
LARGEST SALES & SUPPORT TEAM
100% INSURANCE SPECIFIED
GSM BACK-UP
WORLDSIM® .
SecureAlarm
Alarm
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Secure
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LPS1277
•http://www.info4security.com/story.asp?sectioncode=9&storycode=4127864
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SIGNALLING CHANGES
NOT A STANDARD
EN50136 FULFILS ALL REQUIREMENTS
COMMERCIALLY FUELLED
UNSUPPORTED BY ACPO
UNSUPPORTED BY THE BSIA
QUESTIONED BY SSAIB & NSI .
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CSL & VODAFONE
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SIGNALLING CHANGES
FIRST AGREEMENT 1999
CURRENT AGREEMENT RUNS TO 2019
OVER 120,000 CONNECTIONS
TOP 3 DATA CONNECTORS
ONLY UK COMPANY WITH BASE STATION MAP
GLOBAL VAR AGREEMENT SIGNED .
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SIGNALLING CHANGES
DUALCOM IN YOUR FAVOURITE PANEL
LAUNCHED CASTLE JUNE 2011
TEXECOM LAUNCH NOVEMBER 2011
BOTH PRODUCTS TO HAVE WORLDSIM .
Secure
Alarm
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Secure
Alarm
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•G2r Single Path signalling
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Stealth
• WIRELESS DIGI
• POLLING SINGLE PATH (HOURLY G3)
• NON-INFRASTRUCTURE DEPENDANT.
•SIGNALLING
SIGNALLING CHANGES
CHANGES
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DigiPlus•®
• INCREASES REVENUE ON DIGIS
• NEUTRALISES NGN/21CN THREAT
• FREEFONE DIALLING
• POLLS EVERY DAY
• SIMPLE TO INSTALL .
“It’s a no-brainer”
SIGNALLING CHANGES
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ZERO CONNECTION
• WORLDSIM® AS STANDARD
• POLLS EVERY 1 MINUTE 365 DAYS A YEAR
• NO SMS
• 5 YEAR WARRANTY
• TARGET: < 1 LINE FAULT IN EVERY 3 YEARS
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SIGNALLING CHANGES
Secure
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Secure
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SIGNALLING CHANGES
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DUALCOM 5th GENERATION
• COMING SOON
• EXTENDED SIGNALLING FORMATS
•CONTACT ID
•SIA 3
• UDL/RS OVER DUALCOM GSM AND PSTN
• MODULAR DUALCOM
• GPRS/IP/PSTN YOU CHOOSE .
SIGNALLING CHANGES
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SIGNALLING CHANGES
Secure
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6 ROUTES OUT – 4 ROUTES IN
SIGNALLING CHANGES
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RELIABILITY AND TRUST
• STANDING OUT FROM THE CROWD
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•SIGNALLING
SIGNALLING CHANGES
CHANGES
LESS THAN1 LINE FAULT EVERY 3 YEARS
WORLDSIM®
LESS KEYHOLDER CALL-OUTS
LESS COST TO INSTALLERS
100% INSURANCE RECOGNITION
DRIVING THE 100in100 APPRENTICESHIP PROGRAM
DROPPED PRICE OF THE G4 PRODUCT BY £100
REDUCED THE PRICE OF DIGIPLUS
PRE-DETERMINE FAULTS BEFORE THEY HAPPEN .
Secure
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TO THE FUTURE
• TODAY’S NEW RISKS
• METAL THEFT GOING THROUGH THE
ROOF!
• OIL THEFT
• EXPANSION INTO M2M
• THE RIGHT CREDENTIALS
• THE NETWORK INTEGRITY
• SHOW US THE RISK AND WE’LL DELIVER
THE SOLUTION .
SIGNALLING CHANGES
Secure Alarm Signalling
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SECOM PRESENT AT THE INSURERS FORUM
SIGNALLING CHANGES
Secure Alarm Signalling
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“IP THE NEXT BIG THING”
• CUSTOMER TAKE-UP LESS THAN ORIGINAL
EXPECTATIONS
• IT DEPARTMENT RESISTANCE
• NETWORK POINT INSTALLATION ISSUES
• CONFLICT BETWEEN IT AND SECURITY
• NETWORK DOWNTIME
• EQUIPMENT COST
SIGNALLING CHANGES
Secure Alarm Signalling
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UPGRADEABLE PRODUCTS
• ABILITY TO MEET CHANGES IN DEMAND
• MINIMAL DISRUPTION
• MORE EFFECTIVE UTILISATION OF LABOUR
• CARBON FOOTPRINT
• FAST IMPLEMENTATION
• COST EFFECTIVE
SIGNALLING CHANGES
Secure Alarm Signalling
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REMOTE MAINTENANCE / DIAGNOSTICS
• CUSTOMER DRIVEN TO ACHIEVE COST REDUCTIONS
• MORE EFFECTIVE AND EFFICIENT USE OF LABOUR
• LESS DISRUPTION TO CUSTOMER’S BUSINESS
• COST EFFICIENT
SIGNALLING CHANGES
Secure Alarm Signalling
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AXA PRESENT AT THE INSURERS FORUM
SIGNALLING CHANGES
Secure Alarm Signalling
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CHALLENGES
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INSURANCE MARKET REMAINS VERY SOFT
NO SIGNS OF MARKET HARDENING IN THE NEAR FUTURE
RIOTS UNLIKELY TO IMPACT MARKET IF RECOVERIES MADE
THEFT LOSSES REMAIN FAIRLY STATIC
FIRST HALF OF 2011 IS, HOWEVER, SHOWING SIGNS OF INCREASES IN
COMMERCIAL THEFT
ABI Theft Losses
1000
800
(£)
Domestic
600
Commercial Other Theft
400
Commercial Money
200
0
2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010
Year
SIGNALLING CHANGES
Secure Alarm Signalling
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MARKET FORCES
• NO REAL DRIVERS CURRENTLY IN INSURANCE MARKET FOR NEW ALARMS,
NEW REMOTE SIGNALLING OR INCREASES IN SIGNALLING
• SLOW UPGRADE OF DIGICOM’S BUT OFTEN OUTSIDE OF INSURERS RISK
CONTROL PROCESS
• LIKELY ONGOING COST BASED SIGNALLING SWAP OUTS WILL CONTINUE
• INSURERS SHOULD STILL BE NOTIFIED OF THESE WHERE THEY ARE
OCCURRING
SIGNALLING CHANGES
Secure Alarm Signalling
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AUGUST RIOTS
• THE RIOTS WITHIN LONDON, BIRMINGHAM,
CROYDON AND OTHER PLACES WERE A STARK
REMINDER OF THE RISK OF CRIME IN UK
• WITH SUCH WIDESPREAD LOOTING, VERY
ROBUST PHYSICAL SECURITY WAS THE MAIN
TOOL IN PROTECTING STOCK AND CONTENTS
• IT HAS SHOWN THAT MANY PREMISES LACK THE
LEVELS OF PROTECTION FOR SUCH INTENSE
ATTACKS
• INTRUDER ALARMS WERE HAMPERED BY THE
LEVEL OF VIOLENCE WITH LACK OF “FORMAL”
RESPONSE FROM POLICE
SIGNALLING CHANGES
Secure Alarm Signalling
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AUGUST RIOTS
• MANY LOSSES OCCURRED AT RELATIVELY LOW
VALUES BUT MANY ARE MULTI -MILLION POUND
LOSSES
• MANY INCIDENTS TURNED FROM LOOTING TO
ARSON
• WITH THE PROFILE OF THEFT BEING RAISED,
INSURERS COULD TURN TO HIGHER LEVELS OF
PROTECTION FOR KEY TARGET RISKS
SIGNALLING CHANGES
Secure Alarm Signalling
THIRD PARTY TESTING
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• LPS1277 REMAINS A SLOW BURN
• CURRENTLY 3 APPROVED PRODUCTS, 2 FROM 1 COMPANY
• SOME INSURERS MAY REQUEST LPS1277 ON NEW BUSINESS, OR POTENTIALLY
WHERE NEW ALARM PROTECTION IS REQUIRED
• HOWEVER, WITH SO LITTLE APPROVED TO DATE, THIS CREATES ISSUES ITSELF
• THERE WOULD ALSO BE DIFFICULTIES ON EXISTING BUSINESS WITH CURRENT
PROTECTION/SIGNALLING – WOULD YOU INSIST ON CHANGE?
• ALTERNATIVES TO LPS1277 – WILL INSURERS APPROVE NON UK TESTED
PRODUCTS IF “OVERSEEN” BY BRE (OR IS STIPULATING BRE ONLY A RESTRAINT TO
TRADE)?
SIGNALLING CHANGES
Secure Alarm Signalling
Secure Alarm Signalling
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GEMINI THE ENGINE THAT POWERS CSL DUALCOM SIGNALLING
•SIGNALLING
SIGNALLING CHANGES
CHANGES
Secure
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LEADING THE MARKET
WITH THE
TRUSTED SOLUTION
THANK YOU
SIGNALLING CHANGES