An Overview
Who are we
• Pioneers in SaaS based Customer Experience (CX) solutions and
early adopters of Oracle Cloud
• 800+ man years of deployment, implementation & migration
expertise
• 175+ successful CRM / CX deployments including custom
development and integration
• 100+ CRM training engagements globally
• 20+ countries with on site support presence
• CRM++ applications for accelerated
deployments (3000+ user base)
CRMIT - A Corporate Overview
© Copyright 2013 CRMIT. All rights reserved.
www.crmit.com
Our Cloud Offerings
Fusion CRM
SRM
Mobile CRM
CTI
Right NOW
CRM On Demand
Email Workbench
ATG
Eloqua
Social CRM
Services
Sales & Marketing
Managed Marketing
Cloud Integration
SRM
Training
© Copyright 2013 CRMIT. All rights reserved.
Portfolio
Applications
Data Management & Analytics
Independent Testing
User Adoption
Cloud based Customer Experience (CX) Solutions
CRMIT - A Corporate Overview
SSP
Service
Offerings
`
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Oracle® Fusion CRM
An Overview
Territory Management
Campaign Management
Quota Management
Lead Management
Forecasting
Contracts
Sales Planning
CRMIT - A Corporate Overview
© Copyright 2013 CRMIT. All rights reserved.
Opportunity Management
Customer Center
Sales Predictions
Desktop Integration
Personal Campaign
Mobile Sales
Sales Prospecting
Sales Productivity
Sales & Marketing
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Oracle® RightNow
CX (Customer Experience) Cloud Services
Manage interactions
across the social web as
an integrated part of CX
Manage
customer
journey
through unified
records,
interfaces and
knowledge
Rich online
CX solution
to research,
purchase, or
resolve issues
from any
device
Services
CRMIT - A Corporate Overview
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CRM ++ Applications
Enabling rapid deployment and enhanced customer experience
Mobile
CRM
Email
Workbench
Social CRM
Computer
Telephony
Integration
Framework
Self
Service
Portal
3000+ users in sales,
marketing, service &
support organizations
Oracle® Fusion CRM
Oracle® Cloud
CRMIT - A Corporate Overview
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Private Cloud
@Customer
www.crmit.com
Industry Experience
Financial Services
Insurance
High Technology
Travel &
Transportation
Retail
CRMIT - A Corporate Overview
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Industrial
Manufacturing
Life Science
Education
& Research
Consumer Goods
Public Sector
Engineering &
Construction
Healthcare
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Management Team
Vinod Reddy
Founder & CEO
Venkatesan Sundaram
Sr. Director – Consulting & Customer Experience
Naga Chokkanathan
Sr. Director - Innovations
Bhasker Rao
Director – User Adoption
Rakesh Naidu
Director - Sales
Fijoe Joseph Mathew
Director – PMO & Quality
Dinesh Poduval
Director - Marketing
Raj Badoni
Director – Business Development
CRMIT - A Corporate Overview
© Copyright 2013 CRMIT. All rights reserved.
Ravi Shankar
Director - HR
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Key Differentiators
Building Technology Competency
Co-innovators of CRMIT’s CRM++ applications
Early adaptors of Oracle® CX and Oracle® Cloud
Flat, field-oriented management structure
Enabling nimble and quick response to clients.
Flexible and adaptable.
Proven track record of long term relationships
CRMIT has implemented some of the most complex solutions on Oracle®
technologies through onsite, near shore & offshore
Project Management
Proven project execution capabilities, quality/metrics focus and global
delivery, leads to successful projects and very attractive ROI
CRMIT - A Corporate Overview
© Copyright 2013 CRMIT. All rights reserved.
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Partial list of customers
CRMIT - A Corporate Overview
© Copyright 2013 CRMIT. All rights reserved.
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What do our customers say
Thanks for your super
support and very hard
work. These were executed
professionally and I
think we got the balance right,
judging by the feedback and
also from my
observations.
…CRM IT has demonstrated the
skills and abilities to met or
exceed all of our business
expectations…….
Saty Joshi,
Interactive Marketing & CRM Marketing Excellence
3M
James T Lane
Vice President - Sales Reporting
United Health Group
Throughout the process & requirements gathering workshops and the subsequent
week of determining solutions, completing activities etc, they have both been very
approachable. Their knowledge of CRMoD and their willingness to offer
proactive, practical alternative solutions wherever possible has made it a
pleasure to work with them.
David Atkinson, Functional Analyst, Suncorp Group Limited
CRMIT - A Corporate Overview
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Enabling Excellence
Best Customer Relationship
Management Program Award
2012 Winner
Best SaaS-Based Program Award
National
Award
for
E-governance
2007-08
*Awards and Accolades won by our CRM customers
CRMIT - A Corporate Overview
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Global Spread
Sales & Support Offices
CRMIT - A Corporate Overview
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Deployment base spread over 20+ countries
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Reach us
Americas
EMEA
Australia & N Zealand
1525 McCarthy Blvd
Suite 1000,Milpitas, CA 95035
USA
9 Devonshire Square,
London EC2M 4YF
UK
Suite 19, 103 George Street
Parramatta, NSW 2150
Australia
+1 (408) 722 0634
+ 44 203 586 1248
+61 2 9186 2550
Japan
Malaysia
Rest of Asia
2-21-7-703 Kiba,
Koto- Ku,
Tokyo 135-0042,
Japan
B-5-8 Plaza Mont Kiara
Mont Kiara 50480
Kuala Lumpur,
Malaysia
# 14, CRMIT Towers,
BTM Layout 1st Stage,
100 Ft Ring Road
Bangalore 560068 India
+81 3 5809 8444
CRMIT - A Corporate Overview
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+603 2726 2759
+91 (80) 4292 5555
www.crmit.com
Thank you
sales@crmit.com
CRMIT - A Corporate Overview
© Copyright 2013 CRMIT. All rights reserved.
www.crmit.com