• What is quality?
• What is there in existence to manage quality
• How do they relate to each other

Technical Intrinsic quality of fish (taste, smell and texture); safety; spoilage/ freshness; grading; packaging; nutritional; authenticity; shelf life, etc.
Managerial Administrative systems; customer relations; promotion; delivery commitments; invoicing and payment, etc.
Environmental Waste management; noise pollution; odours; pollutants, etc.

How to manage technical quality
• Quality Assurance
(QA)
• ISO standards
• Quality Control (QC)
• HACCP
• Good Manufacturing
Practice (GMP)
• Pre-requisite
Programmes

• All the activities and functions concerned with the attainment of quality in a company including safety
• Other terms include
– Quality Management Programme (QMP)
– Quality Management System (QMS)
– Total Quality Management (TQM) ??

International Standards Organization
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Case Postale 56
CH1211 Genève 20
Switzerland
The vast majority of ISO standards are highly specific to a particular product, material, or process. However, both ISO 9000 and ISO
14000 are known as generic management system standards .

• ISO 9000 ISO 9000 is primarily concerned with "quality management”
• ISO 14000 ISO 14000 is primarily concerned with "environmental management"

• ISO 9001 Quality systems - Model for quality assurance in design/ development, production, installation and servicing
• ISO 9002 Quality systems - Model for quality assurance in production and installation.

The operational techniques and activities that are used to fulfil quality requirements.
• an important subset of the quality assurance system
• active process that monitors and, if necessary, modifies the production system so as to consistently achieve the required quality

H azard
A nalysis
C ritical
C ontrol
P oint
A systematic approach to the identification, evaluation, and control of food safety hazards
• Ensures food safety
• An approach that builds upon good manufacturing practice
• Legislated in many countries

“..those procedures for a particular manufacturing operation which practitioners of, and experts in, that operation consider to be the best available using current knowledge.”
• Also called Pre-requisite Programmes
• Now mostly associated with hygiene/sanitation
– SSOP (Standard Sanitary Operating Procedures)
• but also other company functions
– storage practices, incoming material, equipment maintenance, cold store management, etc.

HACCP
CUSTOMER
REQUIREMENTS
Product
Specifications
GMP SSOP
Prerequisite programmes
MANDATORY
REQUIREMENTS
COMPANY QUALITY ASSURANCE
MANAGEMENT PRODEDURES

Technical
Managerial
Environmental
COMPANY
TOTAL
QUALITY
MANAGEMENT