Operational Analysis
And Performance Efficiency
Experts
“SUSTAINABLE SOLUTIONS for
CONTINUOUS ORGANIZATIONAL IMPROVEMENT”
What We Do
Identify and Eliminate Performance Gaps
300%
250%
200%
150%
100%
50%
0%
End of project
Competitor
CRS and Taurus
Concepts
Q1 Q2 Q3 Q4 Q5 Q6 Q7 Q8
Sustain Effective Organizational Performance Over Time
The Problem
 Performance gaps—i.e., gaps between actual and desired
performance—reduce organizational efficiency, effectiveness,
competitive advantage, and profits.
 They represent a problem to eliminate or an opportunity for
organizational improvement.
 Performance gaps appear in all organizations over time.
 Some gaps result when changes are introduced; others occur
naturally over time as organizations evolve.
 Organizations need solutions that directly eliminate the
inefficiencies, not just show workers how to work around them.
Root Causes of Time Waste
 What causes performance gaps?
 Processes are not streamlined and thereby ineffective.
 Limited planning with no overview of the tasks and
activities.
 Management is planning or managing on the wrong data.
 Lack of communication between work floor and
supervisory level. No constructive platform to interact or
to engage on workflow issues.
The Challenges
 Many performance gaps are due to faulty procedures or processes, not
worker incompetence.
 Root causes of performance gaps can be difficult to identify.
Inefficiencies and waste can be difficult to quantify.
 Solutions must be tied to accessible key performance indicators.
 Potential improvements can be obtained at different levels throughout
the organization.
The key is accurate, quick and credible performance gap analysis.
Introducing
 C/RS has just formed a partnership with Taurus Concepts, a
performance analysis and implementation company with global
experience and skills.
 What Taurus brings:
 Global reach
 Industry and executive experience
 Skills in a variety of process analysis methodologies (e.g.,
SixSigma, LEAN, etc.).
 Guarantees with commitments
Taurus Analysis
The Taurus Concepts Analysis provides:
 Up to 2 weeks of free assessments to identify the amount of time /
capacity wasted in the company.
 8 weeks to identify the EXACT reason of the amount of waste. In
pocket savings (initial investment) recaptured after the 6th week.
Eliminating the Gaps:
Taurus + CRS
 Once the performance gap analysis is completed, the root causes of the
inefficiency and waste are described and the impact to the organization is
quantified in measurable terms.
 The quantified gap and organization risk assessment is presented to your
executive team. If accepted, your executive team provides the targets for
closing the gaps.
 Taurus Concepts and Christensen\Roberts Solutions then work together to
identify and implement the solutions to close the performance gaps.
 The end result: improved and sustainable organizational performance. Our
goal is to leave you with a set of tools, behaviors, attitudes, and an action
plan with which to monitor your own state of health and to take corrective
steps toward your own renewal and development.
Solution Timeframe
 6 weeks to generate the solutions
 20 weeks to implement and create ownership of new business
methods
 After the project: Four audits over one-year period (one every
quarter) to secure the process of continuous improvement
Development
6 weeks
Implementation and Integration
20 weeks
A1
A2
A3
Quarterly audits
A4
MethodologyWe Employ Six Disciplines
Workflow Analysis
Organizational
Development
Business Process
Re-engineering
Human
Performance
Analysis
Instructional
Design
Change
Management
...To Achieve Sustainable Results
Analysis
Analyze
Solutions
Fact Based Improvements
Operational
Excellence
Sustainable Results
Process Inefficiencies:
- Mistakes, modify
- Complexity and poor standardization
- Queues , waiting time
- Excessive motion and transportation
Used Tools and Techniques:
- Constraint management
- Quality Improvement
(Lean production/ Six Sigma)
- Intelligent Portals
- Dynamic Performance Dashboards
- Knowledge Bases
Hard Benefits:
- Savings and Cost reduction
- Higher profits
- Higher efficiency & productivity
- Quality improvements
- Mechanisms for continuous
improvement
Cost of Poor Quality:
- Complaints handling
- Compensations
- Inspections and checks
- Loss of goodwill, market share,
revenue
Behavioral Changes:
- Culture of continuous improvement
- Develop human capital
- Operational management
- Focus on Capacity versus demand
- Engagement
Soft Benefits:
- Stakeholder , customer and
employee satisfaction
- Competitive advantages
- Innovation
How we close gaps

We eliminate performance gaps by applying supported solutions right at the Point of
Performance—when and where the work is performed.
We put in place tools, knowledge, and resources to ensure that the work gets done
effectively and efficiently—without costly and inefficient retraining.
We introduce measurement tools to assure success: solutions are linked to business
metrics.
Solution Tools typically include web-based Performance Dashboards that display daily
progress toward the closing of the performance gaps.



O
p
s.
S
t
r
a
t
e
g
y
Strategy
Process
System / KPI‘s
Skills/Competence
Behavioral
Change
Management
Sustainable
Results
ImpleImprovement
mentation
How we close gaps

Examples of solution tools include:
– Organizational Process Maps and Process Documentation
– Knowledge Bases
– Intelligent Portals
– Embedded Training (e.g., within software applications)
– Dynamic Performance Dashboards
The Difference
Most efficiency projects are a one-time
gain with short results. Continuous
improvement results are not met.
In general, efficiency projects are
only executed on a management
level. We act and built relations on
EVERY level.
We commit to ownership of new
methodologies throughout the
whole company. We only leave
when ownership is confirmed!
Due to our extensive post-project
services/ audit, we secure the
ownership of the new processes
and procedures.
Taking Productivity by the Horns
Commitments and Guarantees
 15%-25% reduction in operating costs by improving business
processes and updating the management control system.
 70% ROI during the project ( 36 weeks) and at least a 250% ROI after
one year of the completion of the project.
 Up front commitments regarding when saving targets will be met (on a
weekly basis).
 If savings or guarantees are not met, Taurus Concepts and C/RS
stays at its own expense until the guarantees are met.
 Fixed price; not an open-ended, billable-hours approach.
Sample Engagements
Examples of performance gaps we have eliminated through our client engagements:
 Salespeople not meeting sales quotas
 Beverage company not able to meet delivery deadlines
 Food manufacturer not meeting quality standards in the food production
process
 High tech manufacturer not engineering products that meet customer
requirements
 Hospital not billing efficiently
 Doctors not receiving proper insurance reimbursements
 Patients experiencing long waiting times for procedures
 Chain of car repair shops with poor demand planning process
 Manufacturing plant with high amount of waste and extra labor costs due to
rework
 Language school losing revenue due to bad location management
 Manufacturer not meeting delivery standards
Seven Things to Look for in a
Business Process Analysis Team
1. Does the process engineering team balance strong technical skills with
equally strong people skills?
2. How far along the change process spectrum does the team go? Does the
team stay all the way through implementation and post-implementation?
3. Does the team have a bottom-up approach, or a top-down one? Bottom-up
is better for sustainable results.
4. Does the team stand by its work? What sorts of guarantees does it offer?
Does it have a monetary incentive to ensure its goals are aligned with
yours?
5. Is the team comfortable interacting in settings ranging from shop floor to
board room?
6. What is the composition of the team that will work with your company? Is it
led by a seasoned program manager? Do the team members have a
palpable passion for their jobs and the interpersonal skills necessary to
work with you? Do they have the requisite process optimization knowledge
and analytical skills?
7. Does the team operate with integrity and self confidence? Would you be
comfortable revealing confidential and proprietary information to the team?
Who Knows Our Team?
Let’s discuss!!