CITIZEN SYSTEMS AMERICA
CITIZEN Systems America Corp.
Tracy E. Tucker
Director, North America Channel Sales
VARTech 2014
Citizen Systems Europe GmbH
www.citizen-europe.com
Stuttgart – London
+49 711 3906 400
+44 20 8893 1900
CITIZEN SYSTEMS AMERICA
Who is CITIZEN Systems America
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80 year Company History
Part of $3 Billion, 17,000 employee CITIZEN Holding Company
Global Footprint (CSJ, CSE, CSHK)
Corporate Cousins of CITIZEN Watch Company
US HQ, Torrance, CA, World HQ, Tokyo, Japan
Vertically Integrated Manufacturer
– Printing Technology
• POS, Bar Code, Mobile, Dot Matrix and Photo Printers
– Electronics
• Quartz, Crystals, Oscillators
– Healthcare
• Monitors, Thermometers, Pedometers
CITIZEN SYSTEMS AMERICA
CITIZEN Advantages
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Globally recognized brand
Quality, quality, quality
Breadth of product line
Products the competition doesn’t have (CL-S400DT, CL-S6621, etc.)
Unique product features
Fast response time
Innovative partner program
Clean channel model
Not over-distributed
Best price to performance ratio in the industry
Drop-in compatibility (CSO/CSI, DPL/ZPL, Esc POS, CPCL)
CITIZEN SYSTEMS AMERICA
Citizen CL-S700 Series
CITIZEN SYSTEMS AMERICA
Intuitive (logical) actions
Easy operation
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Minimum training
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No operating mistakes
Minimum downtime
High reliability
Low print head
pricing
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Maximum operational
uptime
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Confidence in product
Running costs kept low
CITIZEN SYSTEMS AMERICA
Hi-Open™ case
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Does not increase footprint of printer
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Ideal for tight spaces
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Against walls
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Safe case opening
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Stays open
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Does not slam shut and trap fingers!
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Fully vertical opening
CITIZEN SYSTEMS AMERICA
The CL-S700 can be placed against the
wall as the case opens vertically
Ventilation is at the back where there
is space for power & data cables
CITIZEN SYSTEMS AMERICA
Hi-Lift™ metal mechanism
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Opens to 90° ‘vertical’
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Completely clear path
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Easy ribbon loading and ARCP™
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More room with mechanism vertical
Easy media loading
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Spring-loaded media “damper” for 10
ips high-speed printing
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Adjustable media sensor arm holds
paper in place
LCD panel displays messages
CITIZEN SYSTEMS AMERICA
The variation in tension between ‘start’ and ‘end’ of the
ribbon is related to the size of the rolls.
What is it…?
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Active ribbon tension control
System
Large unused ribbon
Small used
ribbon roll
How does it work…?
 By keeping even tension on ribbon at all
times from start to end of the ribbon
Large used roll
Benefits
 Less ribbon wrinkle
 Simpler to change ribbons
 No setup or adjustment required
 Less user training
 Lower operational costs
ARCP automatically balances this tension to give better
print quality and no ribbon wrinkle
Small
unused
CITIZEN SYSTEMS AMERICA
The Citizen Mobile Product Family…
2 inch and
3 inch models
Max print
speed 3.84 ips
Label Capable
on 3” model
Magstripe &
Card readers
USB & Serial
standard
Bluetooth
version
Wi-Fi version
CITIZEN SYSTEMS AMERICA
The Latest Technology Addition to the CMP Family:
APPLE iOS Bluetooth
Bluetooth
version
Wi-Fi version
Provides the 3rd key
connectivity option.
Apple iOS
Bluetooth
version
CITIZEN SYSTEMS AMERICA
Apple iOS Bluetooth®
Bluetooth for connection to Apple iOS devices (iDevices)
• Apple Bluetooth
• Apple BYOD applications
• Anyone who wants to print from some form of wireless i-device
• The “secret sauce” is in the application development (Value)
• A manufacturer of printers needs to provide connectivity and TOOLS!
• Apple WiFi
• The SAME as traditional Wifi applications.
• Not used point to point and usually requires a device in the middle
• There is a many-to-one relationship between ‘computers’ and the printer
Wi-Fi™ is actually a trade name of the Wi-Fi Alliance and used as certification on products.
But it is also now used as a generic term for any Wireless LAN (WLAN) technology.
Bluetooth® is a registered trademark of the Bluetooth SIG Inc
CITIZEN SYSTEMS AMERICA
CMP iOS: A fast Path to REVENUE!
Citizen Air-Connect software utility written by Arrowhead:
• Software utility available on APP STORE
• Powerful tool for immediate CMP functionality with iOS devices!
• Features and benefits for VERY small cost to user!
CITIZEN SYSTEMS AMERICA
Typical iOS Mobile Applications…
• Tableside Tablet Ordering & POS
• Ordering and printing at tables in restaurants
• Show-Rooming
• Order taking at point of product
• Order taking at browsing location
• Zero partition from customers!
• BYOD (Bring Your Own Device)
• Employee “Point of Use” with personal devices
• Employer capital cost reduction
CITIZEN SYSTEMS AMERICA
CMP Mobile Family:
Designed for EASE of Use and VALUE!
CITIZEN SYSTEMS AMERICA
Features
Media Window
Drop-in media
to view remaining paper
loading for easy use
No paper core
Simple interface
needed (but can be used)
power and feed buttons
Colour Coded
buttons to open printer
Shoulder Strap
mounting points
Mag Stripe
& IC Card reader option
CITIZEN SYSTEMS AMERICA
More features
Rubber Covers
for interface/power ports
Tough Case
polycarbonate with
elastomer overmould
USB, Serial
standard on all models
IP42 Protection
and 1.2m drop tests
Modular Battery
can be easily changed or
charged in printer
Belt Clip
rotates to allow for
battery changing
CITIZEN SYSTEMS AMERICA
Accessories and Options
Battery packs
Additional Units
Leather Cases
for additional protection
including belt clips
AC Adapter
Additional units with
changeable plugs
Serial Cable
Additional Units
Car Charger
USB Cable
CITIZEN SYSTEMS AMERICA
Power & Charging
Li-Ion Battery
1800 mAh on CMP 20
2200 mAh on CMP 30
Battery Indicator
3 LEDs indicate charge
Vehicle Charger
Charger LED
plugs directly to printer
or uses external charger
is Red when charging,
Green when charged
External Charger
External Charger
Uses AC adapter or
vehicle charger
Different versions for
CMP 20 and CMP 30
CITIZEN SYSTEMS AMERICA
Technical Notes
CMP-20
CMP-30
CMP-30L
Emulations:
ESC / POS
ESC / POS
CPCL compatible
ESC / POS
CPCL compatible
Media Sensor:
Black mark
Black mark
Label gap + mark
Media Width:
fixed 58 mm
Adjustable from 25 - 80 mm
Standard Interfaces:
Wireless Intefaces
USB & Serial as standard (on all models)
Bluetooth® or Bluetooth iOS as factory option
WiFi® Wireless LAN as factory option
Only one wireless interface can be installed in a printer
Battery:
1800 mAh
2200 mAh
2200 mAh
Tested for a “working day” operation printing a 6-inch receipt every five
minutes using WiFi connection without any ‘sleep’ functions enabled.
A battery must be installed for printer operation; it cannot operate from charger only.
CITIZEN SYSTEMS AMERICA
Card Readers
Magnetic Card Reader
Also referred to as MCR or Swipe card
ISO 7811/2 and JIS standards.
Dual track (1+2, 2+3)
10-15 cm/s swipe speed
Factory Installed Option
IC Card Reader
Also known as chip card, smart card (SCR)
or ICR reads the gold pads on a card
9,600 bps read speed
internal 1-channel.
Factory Installed Option
CITIZEN SYSTEMS AMERICA
Typical Mobile Applications
• Mobile POS (MPOS) receipts
• Print at tables in restaurants
• Showrooming - roaming sales in retail
• Queue busting
• Order taking in line – confirmation receipt
• Order taking in line – content receipt
• Full invoicing in line – point-of-sale flexibility
• Delivery notes
• Confirmation of transaction or goods
• Instant invoicing – immediate payment
• Service and repair
• In-home or in-office repairs
• Copy of actions carried out
• Copy of parts used
CITIZEN SYSTEMS AMERICA
More Typical Mobile Applications
• Price markdown
• End of life discount – over labeling with discount barcode on specific items
• Sales incentives – short term promotions
• Shelf labelling
• Updating shelf-edge price labels / tags
• Promotional labeling / tags
• Warehouse Labeling
• Shipping labels
• Pallet break-down labels
• Shelf labels
• Train / bus / plane ticketing
• Instant tickets or receipts
• Conductor mobile ticketing
• Queue busting at stations and airports
• Mobile boarding card printing
CITIZEN SYSTEMS AMERICA
More Typical Applications
• Taxi receipts
• Semi-fixed mounting
• Occasional use (stored in glove box)
• Law enforcement
• Motoring offences
• Parking Tickets
• Public safety (fixed penalties)
• Hospitality
• Queue busting
• Roaming sales
• Receipt printing
• Car rental
• Car return
• Check out
CITIZEN SYSTEMS AMERICA
In-Box Contents
• Printer
• Battery pack
• AC Adapter (with European mains ‘clip’)
• Sample roll of paper (or labels on CMP-30L)
• RS232 Serial cable (9-pin)
• CD ROM and Quick Start Guide
• Belt clip and fixing screw
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Some will include additional UK or other mains plug
‘clips’ designed specifically for the AC adapter.
Users can interchange these for themselves.
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CMP-20 box: 285 x 183 x 98 mm
CMP-30 box: 347 x 265 x 98 mm
5 printer boxes per shipping carton
CITIZEN SYSTEMS AMERICA
www.citizen-systems.com