Estates & Facilities Management Delivering
Profound Impact
Cofely-GDF Suez delivering the London 2012 Games Olympic Park
Legacy in Partnership with the London Legacy Development
Corporation
Delivering the Olympic Legacy
 The UK bid to host the “2012 Games” addressed
the issue of Legacy in these terms -The most
enduring legacy of the Olympics will be the
regeneration of an entire community for the
direct benefit of everyone who lives there.
 The Mayor of London and the Olympic Host
Boroughs have set a 20 year “Convergence”
target” to ensure that by 2030 local residents will
have the same social and economic chances as
their neighbours across London.
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Introduction
 LLDC and Cofely are working in partnership to deliver the legacy of London 2012 Games at QEOP
 Beyond FM – full area regeneration over next t 5-10 years
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Environmental, Social and Economic benefit to the area
 Cofely is operational arm of LLDC’s Park Operations and Venues team
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24 separate FM service activities delivered
Supply of heating and cooling through 2x low carbon energy centres
Over 300 Staff and operatives
 Partnership at QEOP has evolved since 2008 through following stages:
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Pre-Games infrastructure
Games time
Transition
North Park & South Park Re-openings
On-going development
Queen Elizabeth Olympic Park Timeline
 2008 – Design & build of energy centres & network begins
 2010 – Kings Yard Energy Centre operational
 2011 – Stratford City Energy Centre operational – Westfield Shopping Centre
 2012 – Heating, Cooling & FM provision for London 2012 Olympics
 2012 – 40 year heating & cooling concession begins
 2013 – Park Hosts summer of large scale events and concerts
 2014 – 10 year FM services agreement begins
 2014 – East London Energy: First provision of heating to East Village (former Athletes Village)
 2014 – South Park opens to public (including the ArcelorMittal Orbit)
 2016 – Stadium opens
 2014 – 2023 Park developed – 1.4m sq m commercial space 29,000 housing units
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Energy - Queen Elizabeth Olympic Park and Stratford City
 Design, build & operate district energy scheme
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£100m investment
40 year concession
 18km of networks, 2 energy centres
 70 Heating and cooling Sub Stations
 First Phase Capacities
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90 MW Heating
57 MW Cooling
10 MW Electrical
 Total Capacities
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195 MW Heating
64 MW Cooling
30 MW Electrical
FM Provision at the Queen Elizabeth Olympic Park
 Facilities management of iconic venues – Aquatics Centre, CopperBox, ArcelorMittal Orbit
 Cleaning, M&E, Helpdesk, Health & Safety
 Parkland, highways and waterways maintenance
 Waste management
 Park security
 Project management
 Event services / Play Services
 ArcelorMittal Orbit and The Podium
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Marketing, sales, visitor experience
Retail shop
Catering, hospitality and event management
 Olympic Stadium, Press & Broadcast Centre
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Unique Contract and Partnership
 Once in a generation opportunity required forward thinking approach
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Long term partnership
Flexibility
Innovation
Investment
Joint approach to value creation
 Multiple stakeholders
 Delivering the Legacy - Profound Impact by following the guiding principles of the partnership
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1. Whole estate approach
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2. Quality and standards
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3. Access and inclusion
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4. Sports, physical activity and events
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5. Marketing and tourism
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6. Education, outreach and community involvement
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7. Employment, skills and training
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8. Environmental sustainability and ethical sourcing
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9. Commercially minded and community grounded
Profound Impact
Three types of impact together make a ‘profound impact’:
 Impact of our work on the built environment and the Park
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Unique contract - timeline of investment and flexible service provision
High quality venues and parklands and high expectations
Environmental Impact – low carbon development
Attracting visitors to the QEOP
 Social and Economic Impact – “Convergence”
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Investment in Community Interest Company ‘Our Parklife’
Provision of local employment , training and volunteering
Use of local suppliers / businesses in the supply chain + training for them
Apprenticeships
Relocation to QEOP
 Impact of our work on the wider FM industry
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Example of an FM model to meet future needs within the public sector?
A showcase to make FM a career of choice – Trainees, Apprenticeships and Graduate Placements
Sharing knowledge - Tours and Presentations for Professional Bodies
Environmental Impact
 East London Energy
 11,000 tonnes saved per annum
 34% less CO2 than conventional systems
 Smart grid - Test-bed for technology
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Estates and Facilities Management Impact
 Parklands
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45 Hectares of BAP Habitat
900,000 Visitors
4,000 trees planted
300,000 wetland plants
525 bird boxes, many set in the bridges
150 bat boxes, some located in the Stadium structure
2 otter holts
Green Flag Award
 Venues &FM
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Sustainable transport through electric vehicles
BREAM constructed venues and operation
Composting and MERF being investigated
Utility monitoring and initiatives
Ability to utilise Cofely Energy expertise for effiencies
12/09/2013
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Titre de la présentation
Our Parklife – Social and Economic Impact
Connecting people to the Park through
employment, volunteering and training – creating
value for the client, local people, Cofely and the
Park
 Community Interest Company (CIC)
 Partnership & Capability
 Investment & Resources
 Technical Assistance
 Innovation
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Our Parklife
 Performance to date:
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71% of people employed on the contract are local residents
Two training programmes to improve local skill base and
provide opportunities
Approx 25% of operational workforce were unemployed
Over 400 volunteer days expected to be delivered this year
Park Wide mobility service using volunteers and supported
by Cofely Staff/Assets
Mentoring programme in conjunction with LLDC for local
students
 The Future
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Bespoke training programme aimed at local long term
unemployed
Delivery of extended conservation and customer services
volunteering programmes
Extension Of Park Mobility service
Delivery of 12 education events providing local school
children with a greater understanding of bio-diversity.
Delivery of revenue generating services – Horticultural
Tours
Further links with local colleges for apprenticeship
opportunities in catering, retail and customer services
Learning for the FM industry
 Long term relationships
 Focussed on changing needs of the client
 Innovative approaches to creating value and reducing costs
 Creating social value through FM operations
 Integrating FM and Energy
 Showcase for what FM can achieve
 New model for Public Private (and Third Sector) collaboration in the future
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Summary and the immediate future
 Long term partnership key to delivering profound impact
 Focus on quality, innovation and value creation
Long Term Partnership
Quality
 A benchmark for the future of FM
Responsive
Flexibility
Impact
Social
Economic
Environmental
Client
satisfaction
Future of FM
Relationships
12/09/2013
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Titre de la présentation
Value Creation
Innovation
September 2014
South Park Lawn
Invictus Games
December 2014
Winter Wonderland
July 2015
Planned Stadium Re-opening
Rugby World-Cup 2015
And finally..…
The transformation of the Olympic Park into the Queen Elizabeth Olympic Park is
well underway. THIS is what the original Aquatics site looked like before the Olympic
Park was built.
“Fridge Mountain”
The
18 site on which the Aquatics Centre now sits, as it was in 2004