2013 PM
Power Care
Customer Support Agreement for
Low Voltage Products and Systems
Power Care
Power Care
Power Care, is an ABB multi divisional Service
Customer Support Agreement concept:
PowerCare rappresents the complete service
offering defined by 5 Categories that rappresent
the main Service areas.
The aim of PowerCare is to find the best Service
solution tailored made on customer’s needs.
© ABB Group
Month DD, Year
| Slide 2
Power Care
Support contract suggestions for different customers
Power distribution
utility in heavily
populated areas
Industry with
local power
generation
Industrial
power
consumers
Power distribution
or generation in
remote places
© ABB
Month DD, YYYY | Slide 3
Power Care
Support contract suggestions for different needs
Customer operates
process with big
consequentinal
damages or costs if
stopped.
Customer misses single
place with up to date
documentation for his
electrical equipment.
Different persons in his
team are keeping their
own documentation sets
and IED configurations
backups resulting in
revision conflicts and
time lost in investigation.
© ABB
Month DD, YYYY | Slide 4
Customer operates
distribution system with
huge penalties for the off
time.
Customer operates
remote facility with
minimum operating
personnel and no
maintenance personnel
present full time. So far
only corrective
maintenance was done
after failure detection,
but customer would
prefer condition
monitoring and condition
based preventive
maintenance.
Customer sees lack of
skills to professionaly
troubleshoot and
maintein ABB
equipment, irregular
involvment in these
activites and little
confidence in actions
taken.
Customer utilizes a
service provider for
corrective and
preventive maitenance
and has job quality
issues or spare parts
origin issues.
Power Care
What is Power Care
Agenda
What is PowerCare
Areas
1.
Skilled
Development
Services
2.
Emergency
Maintenance
Services
3.
Diagnostic &
Condition
Assessment
4.
SelfMaintenance
Services
5.
Delivered
Maintenance
Services
ABB Service is divided into 5 main categories:
1.
Skilled Development Services
2.
Emergency Maintenance Services
3.
Diagnostic & Condition Assessment
4.
Self-Maintenance Services
5.
Delivered Maintenance Services
Internal Docs
For Each category there are up to 4 levels according to
the complexity and the detail of the offering.
© ABB Group
Month DD, Year
| Slide 5
Power Care
When Power Care can be applied
Agenda
What is PowerCare
Areas
1.
Skilled
Development
Services
2.
Emergency
Maintenance
Services
3.
Diagnostic &
Condition
Assessment
4.
SelfMaintenance
Services
5.
Delivered
Maintenance
Services
Internal Docs
© ABB Group
Month DD, Year
| Slide 6
Power Care is a customer support agreement for LP
products and it can involved:

Complete ABB Low Voltage systems

ABB Low Voltage Circuit Breakers

ABB Low Voltage Control Products
Power Care portal
On-line gateway for your support on ABB electrification
equipment
© ABB
Month DD, YYYY | Slide 7
Power Care
Matrix
Levels
Service Areas
Entry Level
© ABB Group
Month DD, Year
| Slide 8
Level .1
Level .2
Level .3
1. Skills
Development
Services
1.0 Product
Training List
1.1 Product
Training
1.2 Application
Training
1.3 Coaching
Services
2. Emergency
Maintenance
Services
2.0 Single Point of
Contact
2.1 Technical
Support with
agreed
response time
2.2 Call-out
Support with
agreed
response time
2.3 Emergency
Spare Parts
Assessment and
Purchasing
3. Diagnosis &
Condition
Assessment
3.0 Preliminary
Survey and
Documentation of
Installed Base
3.1 Asset and
Risk
Assessment
3.2 Local
Asset
Monitoring
3.3 Remote
Asset Monitoring
4. SelfMaintenance
Services
4.0 Installed Base
Life Cycle Status
Report
4.1 Manuals
and
instructions
On-line
4.2 On-Line
Support for Selfmaintenance
4.3 File Storage
5. Delivered
Maintenance
Services
5.0 Technical
Assessment on
Yearly Basis
Report
5.1 Product
Engineering
Services
5.2 Advanced
Product
Engineering
Services
5.3 Full
Switchgear
Engineering
Services
Power Care
1. Skill Development Services
Levels
Areas
Level .0
© ABB Group
Month DD, Year
| Slide 9
Level .1
Level .2
Level .3
1. Skills
Development
Services
1.0 Product
Training List
1.1 Product
Training
1.2 Application
Training
1.3 Coaching
Services
2. Emergency
Maintenance
Services
2.0 Single Point of
Contact
2.1 Technical
Support with
agreed
response time
2.2 Call-out
Support with
agreed
response time
2.3 Emergency
Spare Parts
Assessment and
Purchasing
3.Diagnosis &
Condition
Assessment
3.0 Preliminary
Survey and
Documentation of
Installed Base
3.1 Asset and
Risk
Assessment
3.2 Local
Asset
Monitoring
3.3 Remote
Asset Monitoring
4. SelfMaintenance
Services
4.0 Installed Base
Life Cycle Status
Report
4.1 Manuals
and
Instructions
On-line
4.2 On-Line
Support for Selfmaintenance
4.3 File Storage
5. Delivered
Maintenance
Services
5.0 Technical
Assessment on
Yearly Basis
Report
5.1 Product
Engineering
Services
5.2 Advanced
Product
Engineering
Services
5.3 Full
Switchgear
Engineering
Services
Maintenance
1. Skills Development Services
1.0 Product Training List
Agenda
What is PowerCare
Areas
1. Skills
Development
Services
.0 Product Training List
.1 Product Training
.2 Application Training
.3 Coaching Services
2. Emergency
Maintenance
Services
Access to the comprehensive list of ABB Low Voltage Products and
Systems trainings.
The list is yearly updated and covers training courses on
switchgear, breakers, protection relays and control products
matching customers installed base.
Benefits
1.
3. Diagnostic
& Condition
Assessment
4. Delivered
Maintenance
Services
2.
5. Self-Maintenance
Services
3.
© ABB Group
Month DD, Year
| Slide 10
Fast way to know which are the ABB Low Voltage Products
and Systems available trainings:
1. Free of charge e-learnings and Webinars
2. Timetable of classroom training lessons
The list is yearly updated with the intruduction to new training
for evantual new products or for specific applications
Customers can directly access to the PowerCare Portal
1. Skills Development Services
1.1 Product trainings
Agenda
What is PowerCare
Areas
1. Skills
Development
Services
.0 Product Training List
.1 Product Training
.2 Application Training
.3 Coaching Services
2. Emergency
Maintenance
Services
3. Diagnostic
& Condition
Assessment
4. Delivered
Maintenance
Services
5. Self-Maintenance
© ABB Group
Month DD, Year
Services
According to customers installed base, ABB Low Voltage Products
offers Service/Application e-learnings and Webinars.
Webinars include both theoretical aspects and practical actions by
means of short videos.
Benefits
1. Application Webinars: the fastest way to learn how to correctly
use the product in a special application
2. Service Webinars: the easies way to understand the main
steps for a correct manintenance activity on Low voltage
products.
3. Webinars and e-learnings can be attended from any internet
connection (only after registration)
4. Possibility to intereact with an expert at the end of the Webinar
5. All the material shown is available in a customer dedicated
folder
6. Special prices (discount up to 20%) for classroom courses are
available for PowerCare agreements
Notes:
Webinars: group course with a teacher on line. It must be scheduled.
E-learnings: individual courses attended in any moment.
| Slide 11
Marketing tool:
Brochure 1.1
1. Skills Development Services
1.2 Application Training
Agenda
What is PowerCare
Areas
1. Skills
Development
Services
.0 Product Training List
.1 Product Training
.2 Application Training
.3 Coaching Services
2. Emergency
Maintenance
Services
3. Diagnostic
& Condition
Assessment
4. Delivered
Maintenance
Services
5. Self-Maintenance
© ABB Group
Month DD, Year
Services
| Slide 12
ABB organizes dedicated on site application trainings to let
customer promptly handle emergency cases and carry the
correct standard maintenance activity.
It is defined a price per day
Values for the customer:
Expert(s) at customer place to teach how to:
- React in case of problem
Or Webinars on applications (advances MNSis lessons,
advances communication lessons, segments lessons (wind,
mining, etc…), other system integration.)
- Optimixe product functionality according to customer
application
Marketing tool:
Brochure 1.2
1. Skills Development Services
1.3 Coaching Services
Agenda
What is PowerCare
Areas
1. Skills
Development
Services
.0 Product Training List
.1 Product Training
.2 Application Training
.3 Coaching Services
2. Emergency
Maintenance
Services
3. Diagnostic
& Condition
Assessment
4. Delivered
Maintenance
Services
5. Self-Maintenance
© ABB Group
Month DD, Year
Services
| Slide 13
ABB manages customer’s personnel trainings (customer oriented
courses to be implement in PCS2)
ABB Coaching Services help customer maintenance managers
to set up a strategy for the maintenance personnel skills
development.
Customer personnel will be trained with ABB training courses to
be able to promptly react in case of problem.
Coaching Services programs are delivered on-the-job, at
customer facility, where ABB Service representative works with
the customer personnel through their typical daily routines to find
the skills levels and gaps in the personnel skills.
Price/Person/year
Values for the customer:
• Trained people always at custome site
• Partenership with ABB
• No need to care about customer personnel skilness as ABB
manages it
• Trained level easily monitored (i.e: MAN in PCS2)
Marketing tool:
Brochure 1.3
Power Care
2. Emergency Maintenance Services
Levels
Areas
Level .0
© ABB Group
Month DD, Year
| Slide 14
Level .1
Level .2
Level .3
1. Skills
Development
Services
1.0 Product
Training List
1.1 Product
Training
1.2 Application
Training
1.3 Coaching
Services
2. Emergency
Maintenance
Services
2.0 Single Point of
Contact
2.1 Technical
Support with
agreed
response time
2.2 Call-out
Support with
agreed
response time
2.3 Emergency
Spare Parts
Assessment and
Purchasing
3.Diagnosis &
Condition
Assessment
3.0 Preliminary
Survey and
Documentation of
Installed Base
3.1 Asset and
Risk
Assessment
3.2 Local
Asset
Monitoring
3.3 Remote
Asset Monitoring
4. SelfMaintenance
Services
4.0 Installed Base
Life Cycle Status
Report
4.1 Manuals
and
Instructions
On-line
4.2 On-Line
Support for Selfmaintenance
4.3 File Storage
5. Delivered
Maintenance
Services
5.0 Technical
Assessment on
Yearly Basis
Report
5.1 Product
Engineering
Services
5.2 Advanced
Product
Engineering
Services
5.3 Full
Switchgear
Engineering
Services
Maintenance
2. Emergency Maintenance Services
2.0 Single Point of Contact
Agenda
What is PowerCare
Areas
1. Skills
Development
Services
Simplified process for call-out support handling.
There is a dedicated phone number, email address or web portal
per each country.
2. Emergency
Maintenance
Services
.0 Single Point of Contact
.1 Technical Support with
agreed response time
.2 Call-out Support with
agreed response time
.3 Emergency Spare
Parts Assessment and
Purchasing
3. Diagnostic
& Condition
Assessment
4. Delivered
Maintenance
Services
5. Self-Maintenance
© ABB Group
Month DD, Year
Services
| Slide 15
Values for the customer:
1. Fast reaction
2. Service account for customers
3. Discount on call-out services
Marketing tool:
Brochure 2.0
2. Emergency Maintenance Services
2.1 Technical Support with agreed response time
Agenda
What is PowerCare
Areas
1. Skills
Development
Services
2. Emergency
Maintenance
Services
.0 Single Point of Contact
.1 Technical Support with
agreed response time
.2 Call-out Support with
agreed response time
.3 Emergency Spare
Parts Assessment and
Purchasing
3. Diagnostic
& Condition
Assessment
4. Delivered
Maintenance
Services
5. Self-Maintenance
© ABB Group
Month DD, Year
Services
| Slide 16
Technical support is telephone service that provides technical
support and consulting services for ABB Low Voltage products
users with an agreed response time i.e.:
- 8/5
- 8/7
- 24/5
- 24/7
Calling to the technical support line customer can raise a query for
the ABB Low Voltage equipment installed in customer’s premises.
Technical support will react to customer’s query within response
time agreed in the contract.
Values for the customer:
1. Tracking and dispatching into an warranted time
2. Technical support in case of equipment malfunction
identification, troubleshooting action and remedy plans.
3. Discount on call-out services
Marketing tool:
Brochure 2.1
2. Emergency Maintenance Services
2.2 Call-out support with agreed response time
Agenda
What is PowerCare
Areas
1. Skills
Development
Services
2. Emergency
Maintenance
Services
.0 Single Point of Contact
.1 Technical Support with
agreed response time
.2 Call-out Support with
agreed response time
.3 Emergency Spare
Parts Assessment and
Purchasing
3. Diagnostic
& Condition
Assessment
4. Delivered
Maintenance
Services
5. Self-Maintenance
© ABB Group
Month DD, Year
Services
| Slide 17
Call-out support is telephone support service that provides access
to ABB service technician on-site support for ABB Low Voltage
products users. Calling to the call-out support line you can raise a
request for ABB service technician urgent mobilization for on-site
support on emergency troubleshooting of ABB equipment
performance issue. On site response by ABB service technician will
be provided within response time agreed in the contract.
The call-out support can help with quick and efficient equipment
malfunction identification and troubleshooting.
Values for the customer:
1. On-site support within an agreeded time: 12h/24h/48h
2. Expert at customer’s place
3. Emergency troubleshooting
Marketing tool:
Brochure 2.2
2. Emergency Maintenance Services
2.3 Emergency Spare Parts Assessment & Purchasing
Agenda
What is PowerCare
Areas
1. Skills
Development
Services
2. Emergency
Maintenance
Services
.0 Single Point of Contact
.1 Technical Support with
agreed response time
.2 Call-out Support with
agreed response time
.3 Emergency Spare
Parts Assessment and
Purchasing
3. Diagnostic
& Condition
Assessment
4. Delivered
Maintenance
Services
5. Self-Maintenance
© ABB Group
Month DD, Year
Services
| Slide 18
ABB Low Voltage Products suggests to previously buy some
recommended spare parts.
After an Audit we suggest recommended spare parts. Customer
can:
1. Buy recommended spares with discount
2. Receive urgent spares with a fast delivery (12/24/48h)
3. «Rent» spares with a fix fee and a cost for repacement.
ABB supplies the spare parts to customer site and customer
provides suitable storing facility for these spare parts. The spare
parts are dedicated to emergency response actions on Customer
installed base. Used spare parts are charged at discounted price
after use on the customer’s equipment, unused spare parts stay
ABB property and are replaced in reasonable period to avoid
excessive shelf storing times.
Values for the customer:
1. Urgent spare parts already on-site or fast delivery of it
i.e.:12h/24h/48h
2. Optimized investment in the spare parts
3. Materials and experts available in a right time
4. Genuine spare parts
Marketing tool:
Brochure 2.3
Power Care
3. Diagnosis & Condition Assessment
Levels
Areas
Level .0
© ABB Group
Month DD, Year
| Slide 19
Level .1
Level .2
Level .3
1. Skills
Development
Services
1.0 Product
Training List
1.1 Product
Training
1.2 Application
Training
1.3 Coaching
Services
2. Emergency
Maintenance
Services
2.0 Single Point of
Contact
2.1 Technical
Support with
agreed
response time
2.2 Call-out
Support with
agreed
response time
2.3 Emergency
Spare Parts
Assessment and
Purchasing
3.Diagnosis &
Condition
Assessment
3.0 Preliminary
Survey and
Documentation of
Installed Base
3.1 Asset and
Risk
Assessment
3.2 Local
Asset
Monitoring
3.3 Remote
Asset Monitoring
4. SelfMaintenance
Services
4.0 Installed Base
Life Cycle Status
Report
4.1 Manuals
and
Instructions
On-line
4.2 On-Line
Support for Selfmaintenance
4.3 File Storage
5. Delivered
Maintenance
Services
5.0 Technical
Assessment on
Yearly Basis
Report
5.1 Product
Engineering
Services
5.2 Advanced
Product
Engineering
Services
5.3 Full
Switchgear
Engineering
Services
Maintenance
3.Diagnosis & Condition Assessment
3.0 Preliminary Survey and Documentation of Installed Base
Agenda
What is PowerCare
Areas
1. Skills
Development
Services
2. Emergency
Maintenance
Services
& Condition
Assessment
ABB provides preliminary survey tools (Light Assessment, LEAP
Easy Audit accessible on the internet link)
It is reccomended that an ABB Sales Engineer visits customer
facility in order to complete the assessment and is documenting the
installed equipment and visually assessing its condition.
If it is not possible to collect all the info, customer can be involved
in the completion.
3. Diagnostic
3.0 Technical preliminary
Survey
3.1 Asset and Risk
Assessment
3.2 Local Asset
Monitoring
3.3 Remote Asset
Monitoring
4.
5.
Self-Maintenance
Services
Delivered Maintenance
Services
© ABB Group
Month DD, Year
| Slide 20
Values for the customer:
Easy assessment of switchgears and breakers risk evaluation in
order to determine a deeper on site analysis
Marketing tool:
Brochure 3.0
3.Diagnosis & Condition Assessment
3.1 Asset and Risk Assessments
Agenda
What is PowerCare
Areas
1. Skills
Development
Services
2. Emergency
Maintenance
Services
& Condition
Assessment
Asset condition and risk assessment service defines the status of
health of ABB switchgears and/or ABB low voltage products
installed in customer‘s plant. The analysis combines product/device
status of health and its importance inside the plant.
According to products risk profiles a clear list of recommended
service activities is created
Price is based on the n. of columns analized
3. Diagnostic
3.0 Technical preliminary
Survey
3.1 Asset and Risk
Assessment
3.2 Local Asset
Monitoring
3.3 Remote Asset
Monitoring
4. Self-Maintenance
5.
Services
Delivered Maintenance
Services
© ABB Group
Month DD, Year
| Slide 21
Values for the customer:
1. OnSite inspection
2. Maintenance recommendation according both to:
• product/device status of health
• its importance inside the plant
3. Optimization of maintenance investments and products
efficacy
Marketing tool:
Brochure 3.1
3.Diagnosis & Condition Assessment
3.2 Local Asset Monitoring
Agenda
What is PowerCare
Areas
1. Skills
Development
Services
2. Emergency
Maintenance
Services
3. Diagnostic
& Condition
Assessment
3.0 Technical preliminary
Survey
3.1 Asset and Risk
Assessment
3.2 Local Asset
Monitoring
3.3 Remote Asset
Monitoring
4. Self-Maintenance
5.
Services
Delivered Maintenance
Services
© ABB Group
Month DD, Year
| Slide 22
Local Asset Monitoring service introduces a monitoring of low
voltage products and systems status of health.
This service represents the last piece in the puzzle of product
preventive maintenance approach.
This strategy, in the long term, allows reducing drastically the
costs associated with maintenance and minimizing the
occurrence of serious faults, thus optimizing the available
economic resources management.
Values for the customer:
1. Equipment Monitoring performed by product’s experts
Marketing tool:
Brochure 3.2
2.
Maintenance is carried out according to the product type:
1. Breakers : according to a signal (MySiteCare) or
predictive maintenance program elaborated by LEAP
analysis
2. MNSiS Switchgear, based on continuous monitoring as
available with MService.
3. SoftstarterCare: based on analysis made with
dedicated tool.
3.Diagnosis & Condition Assessment
3.3 Remote Asset Monitoring
Agenda
What is PowerCare
Areas
1. Skills
Development
Services
2. Emergency
Maintenance
Services
3. Diagnostic
& Condition
Assessment
Remote asset monitoring service adds remote supervision and
ABB consulting services to Asset Monitoring service. It allows
collect all the product and systems diagnostic information in one
place, enables ABB experts to analyze the data and define the
proper maintenance at the right time for each asset. Thanks to
this regular condition monitoring, maintenance is planned only
when it is required, reducing the need for purely schedule-based
maintenance activities and guaranteeing high uptime and
immediate response.
3.0 Technical preliminary
Survey
3.1 Asset and Risk
Assessment
3.2 Local Asset
Monitoring
3.3 Remote Asset
Monitoring
4. Self-Maintenance
5.
Services
Delivered Maintenance
Services
© ABB Group
Month DD, Year
| Slide 23
Values for the customer:
1. Status of health supervision from remote by MService and
MyRemoteCare: Remotely keep track of device’s and
monitor status changes. Immediate alarms
2. ABB advises customer anytime a maintenance activity
needs to be performed according to the real needs
Marketing tool:
Brochure 3.3
Power Care
3. Diagnosis & Condition Assessment
Levels
Areas
Level .0
© ABB Group
Month DD, Year
| Slide 24
Level .1
Level .2
Level .3
1. Skills
Development
Services
1.0 Product
Training List
1.1 Product
Training
1.2 Application
Training
1.3 Coaching
Services
2. Emergency
Maintenance
Services
2.0 Single Point of
Contact
2.1 Technical
Support with
agreed
response time
2.2 Call-out
Support with
agreed
response time
2.3 Emergency
Spare Parts
Assessment and
Purchasing
3.Diagnosis &
Condition
Assessment
3.0 Preliminary
Survey and
Documentation of
Installed Base
3.1 Asset and
Risk
Assessment
3.2 Local
Asset
Monitoring
3.3 Remote
Asset Monitoring
4. SelfMaintenance
Services
4.0 Installed Base
Life Cycle Status
Report
4.1 Manuals
and
Instructions
On-line
4.2 On-Line
Support for Selfmaintenance
4.3 File Storage
5. Delivered
Maintenance
Services
5.0 Technical
Assessment on
Yearly Basis
Report
5.1 Product
Engineering
Services
5.2 Advanced
Product
Engineering
Services
5.3 Full
Switchgear
Engineering
Services
Maintenance
4. Self-Maintenance Services
4.0 Installed Base Life Cycle Status Report
Agenda
What is PowerCare
Areas
1. Skills
Development
Services
2. Emergency
Maintenance
Services
3. Diagnostic
& Condition
Assessment
4. Self-Maintenance
Services
4.0 Documentation of
Installed Base & Cycle
Status Report
4.1 Manuals and
Instructions On-line
4.2 On-Line Support for
Self-maintenance
4.3 File Storage
5. Delivered
Maintenance
Services
© ABB Group
Month DD, Year
| Slide 25
This service offer includes compilation and yearly update of Life
Cycle Status Report for the Low Voltage Equipment covered by the
Support Agreement. The report is issued to the customer
describing the Life Cycle Phase of each equipment from the
customer‘s installed base, which is an important information for
selection of a suitable maintenance strategy and spare parts
supplies for the equipment.
If it is not possible to collect all the info, customer can be involved
in the completion.
Values for the customer:
1. Knowledge of the equipment revision status
2. Definition of correct resources and parts available to
implement upgrades
3. Assists with the development of life cycle planning and
budgeting
4. Costs reduction of ownership and minimal disruption
Marketing tool:
Brochure 4.0
4. Self-Maintenance Services
4.1 Manuals and Instructions On-line
Agenda
What is PowerCare
Areas
1. Skills
Development
Services
2. Emergency
Manuals and Instructions On-line service provides access to
technical information and application advice for ABB Low Voltage
Product and Systems users on Web-based service accessible in
PowerCare portal. Access to view and download product
instructions as well as updates to each document as posted
Maintenance
Services
3. Diagnostic
& Condition
Assessment
4. Self-Maintenance
Services
4.0 Documentation of
Installed Base & Cycle
Status Report
4.1 Manuals and
Instructions On-line
4.2 On-Line Support for
Self-maintenance
4.3 File Storage
5. Delivered
Maintenance
Services
© ABB Group
Month DD, Year
| Slide 26
Values for the customer:
1. Fast access to products and system updated documentation
2. Time saving: no loose time in finding documents
Marketing tool:
Brochure 4.1
4. Self-Maintenance Services
4.2 On-Line Support for Self-maintenance
Agenda
What is PowerCare
Areas
1. Skills
Development
Services
2. Emergency
Maintenance
Services
Remote troubleshooting: The tool is structured according to the
product type. Customer chooses the product type and follows
the guided path in order to find the solution of the problem. If
there is no answer to the new request, the customer will be put
in contact with ABB engineers.
See what PPMV do
3. Diagnostic
& Condition
Assessment
4. Self-Maintenance
Services
4.0 Documentation of
Installed Base & Cycle
Status Report
4.1 Manuals and
Instructions On-line
4.2 On-Line Support for
Self-maintenance
4.3 File Storage
5. Delivered
Maintenance
Services
© ABB Group
Month DD, Year
| Slide 27
Yammer/ Community Page for customers (verify)
Values for the customer:
1. Online solutions for trouble
2. Direct way to solutions
Marketing tool:
Brochure 4.2
4. Self-Maintenance Services
4.3 File Storage
Agenda
What is PowerCare
Areas
1. Skills
Development
Services
2. Emergency
Maintenance
Services
& Condition
Assessment
One single place, where all the technical documentation
(product datasheets)of assets (parameters and/or settings for
protection releases, soft starters, drives, other electrical
equipment, selectivity studies) is stored.
ABB is offering a secure file storage on ABB servers for data
and information in case of product replacement/upgrades and
disaster recovery.
3. Diagnostic
4. Self-Maintenance
Services
4.0 Documentation of
Installed Base & Cycle
Status Report
4.1 Manuals and
Instructions On-line
4.2 On-Line Support for
Self-maintenance
4.3 File Storage
5. Delivered
Maintenance
Services
© ABB Group
Month DD, Year
| Slide 28
Values for the customer:
1. Dedicated folder
2. Protected access: Secure file storage
3. Time saving
Marketing tool:
Brochure 4.3
Power Care
5. Delivered Maintenance Services
Levels
Areas
Level .0
© ABB Group
Month DD, Year
| Slide 29
Level .1
Level .2
Level .3
1. Skills
Development
Services
1.0 Product
Training List
1.1 Product
Training
1.2 Application
Training
1.3 Coaching
Services
2. Emergency
Maintenance
Services
2.0 Single Point of
Contact
2.1 Technical
Support with
agreed
response time
2.2 Call-out
Support with
agreed
response time
2.3 Emergency
Spare Parts
Assessment and
Purchasing
3.Diagnosis &
Condition
Assessment
3.0 Preliminary
Survey and
Documentation of
Installed Base
3.1 Asset and
Risk
Assessment
3.2 Local
Asset
Monitoring
3.3 Remote
Asset Monitoring
4. SelfMaintenance
Services
4.0 Installed Base
Life Cycle Status
Report
4.1 Manuals
and
Instructions
On-line
4.2 On-Line
Support for Selfmaintenance
4.3 File Storage
5. Delivered
Maintenance
Services
5.0 Technical
Assessment on
Yearly Basis
Report
5.1 Product
Engineering
Services
5.2 Advanced
Product
Engineering
Services
5.3 Full
Switchgear
Engineering
Services
Maintenance
5. Delivered Maintenance Services
5.0 Technical Assessment on Yearly Basis Report
Agenda
What is PowerCare
Areas
1. Skills
Development
Services
2. Emergency
Maintenance
Services
3. Diagnostic
& Condition
Assessment
4. Self-Maintenance
5. Delivered
Services
With a yearly technical assessment it is possible to check the
condition of customer’s equipment.
In order to work in safety condition, it is strongly recommended to
shut down the switchgear so that the ABB field service engineer
can access to the low voltage products.
A visual inspection and, if it is allowed, thermal scan and/or
functional tests help in formulate the best audit.
For New Emax circuit breakers LEAP AUDIT can be carried out
and for MNSiS Mreport data should be collected and analyzed.
Suggestion of upgrade and/or retrofit solutions.
Maintenance
Services
5.0 Technical
Assessment on Yearly
Basis Report
5.1 Product Engineering
Services
5.2 Advanced Product
Maintenance
5.3 Full Switchgear
Engineering Services
© ABB Group
Month DD, Year
| Slide 30
Values for the customer:
1. Knowledge of the equipment revision status
2. Fixed Price per column
Marketing tool:
Brochure 5.0
5. Delivered Maintenance Services
5.1 Product Engineering Services
Agenda
What is PowerCare
Areas
1. Skills
Development
Services
2. Emergency
Maintenance
Services
3. Diagnostic
& Condition
Assessment
4. Self-Maintenance
5. Delivered
Services
Maintenance
Services
5.0 Technical
Assessment on Yearly
Basis Report
5.1 Product Engineering
Services
5.2 Advanced Product
Maintenance
5.3 Full Switchgear
Engineering Services
© ABB Group
Month DD, Year
| Slide 31
ABB provides manpower for a single preventive maintenance
operation on low voltage products and systems in order to
match the required original functionalities and strongly reduce the
probability of unwanted shut down.
Routine maintenance on products can be carried out
by trained or coached customer staff. More in depth
maintenance, on the other hand, must be carried out by ABB
field service engineers only.
Values for the customer:
1. Expert at customer’s site
2. Fixed price per product (USD/h) - Lower rate than Emergency
Maintenance
3. Protection of investments
Marketing tool:
Brochure 5.1
5. Delivered Maintenance Services
5.2 Advanced Product Maintenance
Agenda
What is PowerCare
Areas
1. Skills
Development
Services
2. Emergency
Maintenance
Services
& Condition
Assessment
ABB provides Advanced Manintenance which follows the
preventive maintenance program suggested by ABB to maximize
customer’s investments on low voltage products
The maintenance frequency is according to the real needs of the
products according its usage and the environmental conditions in
which it is inserted.
Extend product warranty (with extra fee) according conditions (tbd)
3. Diagnostic
4. Self-Maintenance
5. Delivered
Services
Maintenance
Services
5.0 Technical
Assessment on Yearly
Basis Report
5.1 Product Engineering
Services
5.2 Advanced Product
Maintenance
5.3 Full Switchgear
Engineering Services
© ABB Group
Month DD, Year
| Slide 32
Values for the customer:
1. Expert at customer’s site
2. Fixed price per product (USD/h) - Lower rate than Emergency
Maintenance
3. Maximization of investments
Marketing tool:
Brochure 5.2
5. Delivered Maintenance Services
5.3 Full Switchgear Engineering Services
Agenda
What is PowerCare
Areas
1. Skills
Development
Services
2. Emergency
Maintenance
Services
3. Diagnostic
& Condition
Assessment
4. Self-Maintenance
5. Delivered
Services
Maintenance
Services
5.0 Technical
Assessment on Yearly
Basis Report
5.1 Product Engineering
Services
5.2 Advanced Product
Maintenance
5.3 Full Switchgear
Engineering Services
© ABB Group
Month DD, Year
ABB provides Advanced Manintenance which follows the
preventive maintenance program suggested by ABB to maximize
customer’s investments on low voltage products
The maintenance frequency is according to the real needs of the
products according its usage and the environmental conditions in
which it is inserted.
Extend product warranty is also possible according to defined
conditions (tbd). Extension and upgrade (??)
| Slide 33
Values for the customer:
1. Expert at customer’s site
2. Fixed price per product (USD/h) - Lower rate than Emergency
Maintenance
3. Maximization of investments
Marketing tool:
Brochure 5.3
Power Care
Matrix
Levels
Areas
Entry Level
© ABB Group
Month DD, Year
| Slide 34
Level .1
Level .2
Level .3
1. Skills
Development
Services
1.0 Product
Training List
1.1 Product
Training
1.2 Application
Training
1.3 Coaching
Services
2. Emergency
Maintenance
Services
2.0 Single Point of
Contact
2.1 Technical
Support with
agreed
response time
2.2 Call-out
Support with
agreed
response time
2.3 Emergency
Spare Parts
Assessment and
Purchasing
3.Diagnosis &
Condition
Assessment
3.0 Preliminary
Survey and
Documentation of
Installed Base
3.1 Asset and
Risk
Assessment
3.2 Local
Asset
Monitoring
3.3 Remote Asset
Monitoring
4. SelfMaintenance
Services
4.0 Installed Base
Life Cycle Status
Report
4.1 Manuals
and
instructions
On-line
4.2 On-Line
Support for Selfmaintenance
4.3 File Storage
5. Delivered
Maintenance
Services
5.0 Technical
Assessment on
Yearly Basis
Report
5.1 Product
Engineering
Services
5.2 Advanced
Product
Engineering
Services
5.3 Full Switchgear
Engineering
Services
Maintenance