PRESENTATION ON HUMAN RESOURCE PLANNING GROUP I BETTY MATHEW SHRADHA GARG VISHAL VATS PREMLATA TUTI DAKSH AGRAWAL ASHUTOSH SHARMA NEHA MARWAH MANSI SHARMA RAVI ROSHAN DUNGDUNG JUDE SINGH PREETI ABHILASHA MINZ ANKITA KEVIN NATAL PARIMAL PARAG Human Resource Planning is the process of forecasting a firm’s future demand for, and supply of, the right type of people in the right number. HRP is the process by which management determines how the organization should move from its current manpower position to its desired manpower position. ACTIVITIES REQUIRED FOR HRP Manpower planning consists of a series of activities: • Forecasting future manpower requirements • Preparing an inventory of present manpower • Anticipating problems of manpower • Meeting manpower requirements FACTORS AFFECTING HRP Organizational growth cycles and planning. Type and strategy of organization Time horizons Environmental uncertainties HRP Outsourcing Labor market Prevent Overstaffing and Understaffing Ensure the organization has the right employees with the right skills in the right place at the right times. Ensure the organization is responsive to changes in its environment. Provide direction and coherence to all HR activities and systems. Unite the perspectives of line and staff managers To forecast economic and business environment To estimate future demand of numbers and types of skills by various industries To ensure more effective utilization of HR To make labor supply projections for the future To ensure effective labor supply to different industries through activities such as interacting with educational institutions. MACRO HRP To prevent overstaffing and understaffing To ensure employee availability To ensure that the firm is responsive to the environment To provide direction to al HR activities To build line and staff partnerships MICRO HRP It Assists Human Resource Managers to Strategies Development Plans. Its Importance. It captures different talent pools. It captures career plans and grooms right number of individuals. Competitive Business Environment Government Legislations and Regulations Growth of services economy Significance of HRP Labour Market changes Increase in Productivity Technological Advancement Knowledge economy and knowledge workers Pressure to increase revenue and cut down costs. Firms starting to become lean. Poaching increasingly challenges employee retention. Increased attrition and employee turnover in industries. E.g. Increased contractual or part time hiring. Jobs increasing in service sector than in manufacturing. For e.g. shifting focus from production, chemical or civil industry to IT, Telecom or banking. Shift of focus from Employee skills to employee competency and talent. Occupational shift from manufacturing sector to knowledge sector. Technologies are rapidly changing and so are their production processes and other supporting functions. Result is changing job specifications and descriptions. Increased need to recruit suitable human resource at the right time. Several industrial sectors including manufacturing , are becoming knowledge and skill intensive, with new innovation resulting in quality improvements and cost reductions. • The numbers of jobs in manual and skilled categories are going down in the knowledge economy. • Competition has contributed to rising productivity. Labour productivity in Indian industries has increased steadily since the mid –nineties and number of workers has been declining steadily. The transformation of the labour market in recent years is another factor that has implications for HRP. A labour market is a geographical region where the supply and demand of labour interact. Government policies and regulations relating to employment influence HRP. Affirmative action requires firms to hire women, members of minority groups, and disabled people. The reservation of jobs and seats in educational institutions limits both supply and demand. External Environment Internal Environment Strategic Planning Human Resource Planning Forecasting Human Resource Requirements Comparing Requirements and Availability Forecasting Human Resource Availability Demand = Supply Surplus of workers Shortage of workers No Action Restricted hiring, Reduced hours, Early retirement, layoff, downsizing Recruitment Selection Estimating the future quantity & quality of people required. The basis of forecast depends upon the sales plan & the annual budget. HR demand forecasting considers 2 factors: ◦ Internal ◦ external o a) b) c) d) e) Demand forecasting helps in : Quantifying the jobs necessary for producing a given number of goods & providing necessary services. It helps to determine what staff mix is desirable in future. Assess appropriate staffing levels to avoid unnecessary cost. Prevent shortages of people where & when they are needed most. Helps the company to monitor legal compliance with regard to reservation of jobs. • Qualitative methods Estimation-people in position estimate the number of people the firm will require in the next year. b) Expert opinion-panel of experts forecast HR requirements for particular future business scenarios. Delphi-experts go through several rounds of estimates. No face-face meetings. Group brain storming-face-to-face discussion based on multiple assumptions about future business direction. Nominal group technique-face-to-face discussion Simple averaging-simple averaging of viewpoints c) Sales force estimates-used when new products are introduced by a firm. Sales personnel estimates the number of employees needed based on their estimate of demand of product. a) • a) b) Quantitative methods. Trend analysis and projection-based on past relationship between a business factor related to employment and employment level itself Simple long run trend analysis-extrapolates past relationship between volume of business activity and the employment levels into the future. Regression analysis-regresses employment needs onto key variables. Simulation models-uses probabilities of future events to estimate future employment levels Workload analysis-based on actual content of work Markov analysis-probabilistic based on past relationship between business factor related to employment and employment level itself. • • • • • Supply forecasting – measures the number of people likely to be available from within & outside the organization. Reasons for supply forecasting: Helps to quantify number of people & positions expected to be available in future to help the organization realize its plans Helps to clarify staff mixes that will exist in the future. Prevents shortage of people where & when they are most needed. Assess existing staffing levels in different parts of the organization. Monitors expected future compliance with legal requirements of job reservations. Supply forecasting can be done through : Existing human resources Internal sources External sources Present employees- Analysis is facilitated by HR Audits. The audits of non managers are called skill inventories & those of the management are called management inventories. With technological advancements HR inventories have become computerized. The Human Resource Information System(HRIS) is a computerized inventory. N a m e : A .K . S e n D a te p rinted : N u m be r : 4 2 9 D e p a r tm e n t : K e y w o rd s 1 -4 -2 00 4 41 W o rk e x p e rie n c e W ord D e s c r i p ti o n A c tiv ity F ro m To A c c o u n tin g Ta x S u pe r v is io n 1998 2 0 00 Tax c le rk A B C C om p an y XYZ Co. a nd an a ly s is B o ok K e ep in g Ledger S u p e rv is io n 2000 2002 A c c o u n ta n t A u d itin g C om pu te r A n alys is 2002 2003 C hie f A c c o un ts T T B an k re c o rd s O ff i c e r E du ca tio n S p ec ia l Q ua lific ation s M e m b e rs h ip s D e gre e M ajor Ye a r C ourse D ate 1. A IM A M BA F in an c e 1 9 98 DBF 1 99 6 2 . IS T D B.C om A c c o u n ts 1995 R isk M an ag e m en t 1 9 99 3 . IC A C o m p u te r Languages L i te r a c y Ta lly B a n k in g F re nc h S o ftw a re P o s i t io n L oc a tion p re fe re n ce c h o ic e H o b b ie s A c c o u n tin g K o lk ata C h es s A ud itin g D e lh i F o otba ll B a ng alor e B o atin g E m ploy ee s S ign atu re _ __ __ __ __ _ H R D e pa rtm en t__ __ __ __ D a te _ __ __ __ __ _ __ __ __ __ _ __ __ D ate _ __ __ __ _ __ __ __ __ Turnover rate- number of separations during the year/ average number of employees during the year*100 Condition of work & absenteeismNumber of persons – days lost * 100 avg no. of persons * no. of working days Productivity level Movement among jobs Inflows & outflows- Determination of the number of losses & gains is made. S o u rce s o f In flo w s The Firm P ro je cte d O u tflo w s P ro m otion s Tr a n s fe rs C u rren t S ta ffing L e ve l P rom o tions Term ina tion s E m ploye es O ut E m ployees In N e w R ecruits R e tire m en ts R e ca lls C u rre nt s ta ffin g le vel – P ro je cted o u tflo w s th is yea r Q uits + P ro je cted in f lo w s th is yea r = D e ath s L ayoffs Firm ’s in tern al sup ply for this tim e n ext yea r External hires need to be contacted when suitable internal replacements are not available. A growing number of firms are now using computerized Human Resource Information Systems to track the qualifications of hundreds or thousands of employees. Several agencies make projections of external labor market conditions & estimates of the supply of labor to be available in different skill categories. The Institute of Applied Manpower Research(IAMR) publishes the Manpower Profile- India Yearbook. Why 80- 90% organizations fail to achieve their organizational long term objectives ? Ans. Wrong implementation of strategies. Recruit new permanent employees Rehire retirees part time Work current staff overtime Subcontract work out Hire temporary employees Redesign Job processes so that fewer employees are needed. MANAGING SHORTAGES Hiring Freezes Do not replace those who leave Offer early retirement incentives Reduce work hours layoffs Reduce outsourced work Employee Training Expand Operations MANAGING SURPLUS Business Strategy is the determination of the long term goals and objectives of an organization, and allocation of resources necessary for carrying out these goals. HR strategy should be aligned to business strategy to bring about competitive advantage for the firm. The attributes, motivation, development, priorities and performance should directly support the company’s strategic goals. It can be done by: People recognized as critical to business Strategic Human Capital Management such as innovative approaches to every link in the HR Value Chain- Recruitment, Development, Motivation, Performance Management and Reward. Prepare business and its people to meet future demand for talent and competition for best human resource. Classification by Porter(1985) Business Strategy Focus HR Strategy HRP Activities Cost Leadership • Job and Employee specializations • Employee efficiency • Long HR planning horizon • Internal Promotions • Emphasis on Training • Hiring and Training for specific capabilities Differentiation • Shorter HR Planning • External Staffing Horizon • Hire and Train for • Hire the HR broad competencies capabilities required • Flexible jobs and employees • Cost Control • Stable Business Environment • Efficiency and Quality • Long term focus • Growth • Creative Job behavior • Decentralization Classification by Miles and Snow (1984) Business Strategy HR Strategy HRP Defender • Bureaucratic Approach • Planned and regularly maintained policies to provide for lean HR • Build HR • Likely to emphasize Training Programs and Promotion Prospector • Creative and flexible management style • Have high quality HR • Emphasize redeployment and flexibility of HR • Little opportunity for long term HRP • Acquire HR • Likely to emphasize recruitment, selection and performance based compensation Analyser • Emphasize HR planning • ‘Buy’ as well as ‘make’ key human resources • Finds change threatening • Favors strategies which encourage continuity and security • Thrives on change • Favors Strategies of product and/or market development • Seeks to match new ventures with the present business set-up • Launches ventures new to the firm but not new to the market Involves identifying key management positions that the organization cannot afford to have vacant. PURPOSE . Facilitates transition when an employee leaves. Identifies development needs of high potential employees and assists with their career planning Identify key positions and possible successors for each of these positions . For Example :J. Smith V.P Marketing R.Jones Sales Director Ready now C.Williams Productions Manager 15 months S. Anderson Director Marketing Research 1 year 1. To ensure that key positions remain filled. 2. To identify critical training and development needs of both individual managers and the organization as a whole . Disadvantages Do not tell Tell Advantages High performers may leave the organization , unsure of their future. Allows flexibility as business needs change Unrealistic expectations and implied contracts Retention Strategy It is a part of planning process which anticipate the need for groups of employees in specific , usually lower level jobs( for ex., number of customer service representatives needed) and the general skills employees need to ensure sustained high performance. i. ii. Forecasting the demand for employees Unit forecasting ( Bottom up planning) Top down forecasting Plan for an adequate supply of employees to meet the current demand. In unit forecasting ,each individual unit, department, or branch of the organization estimates its future needs of the employees. For example, each branch of a bank might prepare its own forecast based on the goals and objectives each branch manager has for the particular office. These estimates are then presented to subsequent layers of the management, who combine and sum the totals and present them to senior management for approval. This technique has the potential for being the most responsive to the needs of the marketplace because it places responsibility for estimating employees needs at the “point of contact” in service provision or product production. This involves senior managers allocating a budgeted amount for employees payroll expenditures and then dividing the pool at subsequent levels down the hierarchy. Each manager receives budget from her/his supervisor and then decides how to allocate these funds down to the next group of managers, this technique is similar to sales and profit plans in many organization whereby each unit is assigned a budgeted amount and then required to make decisions on developing those resources in the manner most consistent with business objectives. Although this technique may be efficient , as senior management allocates HR costs within a strict organization wise budget, there is no guarantee that it will be responsive to the needs of the market place, Allocations are based solely on what organization can afford, without regard to input concerning demand and market place. Markov Analysis – It describes the probability of employees staying with the job category, moving to another job, or leaving the organization over a given period usually one year. It uses a transition probability matrix that is established based on historical trends of mobility. For example, we will assume that there are three job classifications in the restaurant: servers, hosts and buspersons. Transition probability matrix for a restaurant Servers .80 Servers Current year One year from Now Hosts Buspersons .10 0 Exits .10 Hosts .10 .70 0 .20 Buspersons .15 .05 .40 .40 Analysis of Matrix Retention levels Servers 80% Hosts 70% Buspersons 40% Incumbents 60 Servers 10 Hosts 20 Buspersons Totals Servers 48 1 3 Forecasting levels Hosts Buspersons 6 7 1 8 52 14 8 Exits 6 2 8 16 • • • OUTSOURCING – Serves as a source of HR for a firm. Serves as a way for filling the gaps that exist in the HR plan, or shortage in the workforce Decision may be driven by business objectives There are 4 stages of the outsourcing process 1. Analysis and Evaluation 2. Contracting and Negotiation 3. Initiation and Transition 4. Stabilization and maintenance of outsourced relationship Stage 1 – Analysis and Evaluation Retain HR talent Do not outsource HRP Consider alternatives to outsourcing Stage 2 – Contracting and Negotiation Evaluate Vendor organization Design internal organization Stage 3 – Transition Employ a phased approach to transition Build a transition team Stage 4 – Stabilization and Improvement Build in continuous improvement and flexibility at the vendor THANK YOU