Certificate IV
Business Administration
BSB404B
Develop Work Priorities
Faculty of
Business &
Computing
Unit Descriptor
This unit covers the skills and knowledge
required to:
 plan one’s own work schedules
 Monitor and obtain feedback on work
performance and development
 Take responsibility for one’s own career
planning and professional development
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Business
Learning Outcomes
 Plan and complete own work schedule
 Monitor own work performance
 Coordinate professional development
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Business
Delivery Schedule
and
Assessment Plan
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Business
Session 1
Establish Personal Work Goals
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Business
Why Plan ?
What are the advantages?
 You – individually
 The – organisation
 The – family
 The – community
 The industry that you work in
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Business
Importance of Planning
Anyone who fails to plan,
plans to fail!
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Work Objectives/Outcomes
KRAs
–Key result areas
KPIs
– Key performance indicators
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Business
Planning Cycle
Strategic Plan
Business Plan
Operational Plans
Position Summaries
or Job Descriptions
Work Plans
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Business
The Power of a Paradigm

What is your understanding of
a paradigm?

Why is it important in this
unit?

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Business
Small group discussion.
The Power of a Paradigm
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Business

Behaviour

Attitude

Mind Maps of Perception
Paradigm Defined
 Covey says paradigm was “originally a
scientific term . . . more commonly
used today to mean a model, theory,
perception, assumption, or frame of
reference”.
Page 23, Covey, Seven Habits of Highly Effective People
 Perception includes: filtering, arranging,
responding to what we sense.
Faculty of
Business
Mind Maps


The way things are – REALITIES
The way things should be – VALUES
Our attitudes and behaviours grow out of these
assumptions.
The way we see things is the source of the way
we think and the way we act.
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Business
Positive Organisational
Role Model
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Business

Who are role models for you?

What is it that they do that makes them a Role
Model in your eyes?

Why is it important that we have consistent
performance?

What sort of issues are most important to
achieve consistent outcomes?

Activity – Design an effective Role Model
Using the Readings and
Teachings of Stephen Covey
to Manage Self
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Business
Seven Habits to Maximise
Performance
HABIT 1 – Be Proactive
HABIT 2 – Begin With the End in Mind
HABIT 3 – Put First Things First
HABIT 4 – Think Win/Win
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Business
Seven Habits to Maximise
Performance cont..
HABIT 5 – Seek First to Understand, then
to be Understood
HABIT 6 – SYNERGISE
HABIT 7 – Sharpen the Saw
Effectiveness
Maintaining P/PC Balance
HABIT 8 – Find Your Voice and Encourage
Others to Find Theirs
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Business
HABIT 1 – Be Proactive
Stimulus
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Response
Habit 1
Based upon
 Imagination
 Conscience
 Independent Will
 Self-awareness
Based on
 ‘I can change’
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Business
Language
Reactive Language
That’s
just the
way I
am
If only
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Business
There is
nothing I
can do
I can’t
Language
Proactive Language
I
choose
I control
my own
feelings
I will
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Business
Let’s look at
the
alternatives
Circle of Concern/Influence
Circle
of Concern
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Business
Expand Your Circle of Influence
How can you expand this circle?
Circle
of influence
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Business
Personal SWOT Analysis
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Business

Strengths

Weaknesses

Opportunities

Threats
Personal Creed
Give me the courage to change the
things which can and ought to be
changed,
the serenity to accept the things
which cannot be changed,
and the wisdom to know the
difference.
Faculty of
Business
Habit 2 – Begin With the
End in Mind
 Means to start with understanding of what is
important to you.
 You may be very busy and very efficient but
you will only be effective when you are
working towards what really matters to you.
 Based on principals of personal leadership.
 Develop a Personal Mission Statement –
based upon your values and principles.
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Business
Habit 3 –Put First Things First
Time Management Matrix
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Business
URGENT
NOT URGENT
IMPORTANT
SURVIVAL
PROSPERITY
NOT
IMPORTANT
INEFFICIENCY
WASTE
Goal Setting for Change
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Business

What one thing could you do (you are not
doing now) that if you did on a regular
basis, would make a tremendous positive
difference in your personal life?

What one thing in your work life would
bring similar results.
Long Term Organising
Mission
Statement
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Roles
Goals
Short Term Organising
Schedule
Roles
Goals
Plans
Delegate
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Business
Habit 4 – Think Win/Win
High C
Low
O
N
S
I
D
E
R
A
T
I
O
N
Lose / Win
Win / Win
Lose / Lose
Win / Lose
COURAGE
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Business
Low
High
Habit 5 – Seek First to
Understand,
Then to be Understood
 Principles of Empathic Communication
 Empathetic listening gets inside another
person’s frame of reference. You look out
through it, you see the world the way they
see the world, you understand their
paradigm, you understand how they feel.
Faculty of
Business
Habit 6 – SYNERGISE Principles
of Creative Cooperation
 When you see only two alternatives – yours
and the “wrong one” – you can look for a
synergistic third alternative.
 There’s almost always a third alternative,
and if you work with a win/win philosophy
and really seek to understand, you usually
can find a solution that will be better for
everyone concerned.
Faculty of
Business
Levels Of Communication
High
T
R
U
S
T
Synergistic (Win/Win)
Respectful (Compromise)
Defensive (Win/Lose or Lose/Win)
Low
High
COOPERATION
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Business
Habit 7 – Sharpen the Saw
Principles of a Balanced Self – Renewal
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Business

Physical Dimension

Spiritual Dimension – your core and
values (very private part of your life)

Mental Dimension – development,
education

Social/Emotional Dimension
Balanced Self
PHYSICAL
Exercise, Nutrition,
Stress Management
MENTAL
SOCIAL/EMOTIONAL
Reading, Visualizing,
Planning, Writing
Service, Empathy,
Synergy, Intrinsic Security
SPIRITUAL
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Business
Value Clarification
& Commitment, Study &
Meditation
Session 2
Set and Meet Own Work
Schedule
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Business
Competing Demands are Prioritised
to Achieve Personal, Team and
Organisation’s Goals and
Objectives.
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Business

Work expectations

Managing work expectations

Balancing work and family demands

Priorities of demands on your time

Techniques for managing time effectively

Meeting work priorities
Work Expectations
What are some of the expectations you
face at work?
Expectations from:
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Business

Customers

Suppliers

Managers

Employees

Teams

Ourselves

Roles

Industry
Balancing Work and
Family Demands
How do you balance work and family
demands?
Faculty of
Business

Personal resources – income/health

Family resources - support

Support from employer – flexi time

Build a support network - talking with
others

Cope with work/family stress - exercise
Priorities of Demands
on Your Time
First, stack the cards in your favour
Faculty of
Business

use your biological rhythms to your
advantage

optimise your work environment

safeguard blocks of work time
Priorities of demands on your
time, cont…
Second, prioritise the things you wish to do.
STEP 1: develop an overview of everything
that you want to accomplish
STEP 2: organise your goals according to
their priority:
 distinguish between urgent and non-urgent
goals, then
 separate the pile of items into important
and non-important.
Priorities of demands on your
time, cont…
Third, plan ahead according to your
priorities:

Make a long range timetable,

Remember your day to day personal
maintenance (personal time out), and
Plan each day and week as you go
through
the timetable.

Faculty of
Business
Fourth, avoid over-planning
Techniques to Manage Time
Effectively
What techniques do you use to manage
time effectively?
Faculty of
Business

Identify your personal and work-related priorities.

Translate priorities into goals with activities.

Identify deadline to each activity.

Use monthly calendar or planning diary.

Learn to say NO to requests that take your time
and don’t move you forward.

Identify your own barriers.
Meeting Work Priorities
Faculty of
Business
What do you do to ensure you meet
your work priorities?
 Set achievable goals
 Availability of appropriate resources
 Believe in your abilities
 Have a feasible plan
 Must be committed
 Must practice discipline
 Willing to defer things that would be nice
now for the things you really want
 Do not spread yourself too thinly
Technology is used Efficiently and
Effectively to Manage Work Priorities
and Commitments
What technology have you used at your work place?
Have you used it effectively?
Issues to consider:
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Business

Training on equipment/software

Technical help at the time of need

User friendly

Security

Cost

Availability

Confidentiality
Benefits of Technology
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Business

Savings on time and money

Can produce up to the minute information

Minimise paper wastage

Improve decision making

Can distribute information to the chosen
employees

Share and manipulate information quickly
Re-Cap
Faculty of
Business

Work expectations

Managing work expectations

Balancing work and family demands

Priorities of demands on your time

Techniques for managing time effectively

Meeting work priorities

Technology - issues to consider

Benefits of technology
Session 3
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Business
Develop and Maintain
Professional Competence
Key Questions
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Business

Why is this important?

What’s changed to make it critical?

So WII-FY ???
Some Key Changes
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Business

staff participation and empowerment

teams and self-management

provide career paths

quality and best practice programs

increased competition

technological changes

government and legal requirements

greater community expectations

workplace diversity
Management Skills for the
21st Century
What attributes have been identified
Faculty of
Business

Technical Expertise

Management expertise

Leadership

Entrepreneurial skills

Acceptance of responsibility

Cross cultural skills

Future focused outlook

Soft Skills
Develop and Maintain
Professional Competence

Assessment against standards
• what standards are appropriate
• organisational requirements
• Individual skills audit

Individual training plan
• personal career focus
• organisational goals focus
Faculty of
Business
Develop a Career Plan
1 Self-analysis
2 Environmental analysis
3 Career objectives
4 Occupational interests
5 Implement action plan
6 Evaluate progress
Faculty of
Business
WHY ???
Success in Your Career
The following recommendations may
help achieve success during your career:

Demonstrate competence

Make meaningful contributions

Learn to adapt

Make a commitment

Continue to learn

Prioritise your loyalty
Getting Feedback !!!
Identifying ways to improve competence
Faculty of
Business

feedback from others

performance management systems

change in work practices

results of work achievements

mentors or workplace coaches
Professional Associations
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Business

Identifying appropriate membership

Benefits they offer

Networking
So What’s the Result of
all That ???
Creating a personal competitive
advantage - KEY to future security
So what do you need to do now???
Faculty of
Business