Delivering Services in a Mobile World
David Cockayne – Business Development Manager
© TotalMobile 2013
Our company
•29 Year History delivering software solutions to Government and Private Sector
•Provide Works Management, Financial and Mobile Working solutions
•First Started on Mobile Solutions Around 2002
•Design Brief to be an Enterprise Solution
•Have invested £7+ million
•January 2012 Launched our 5th Generation
•2014 – Version 6 TotalMobile plus Resource Manager
© TotalMobile 2013
Markets
HEALTH
LOCAL GOVERNMENT
AND HOUSING
INDUSTRY
© TotalMobile 2013
Partners
© TotalMobile 2013
Current Local Government Issues to be addressed nationwide
Current Issues
• Staff job satisfaction is poor
• Excessive paperwork
• Unmanageable case / work
loads
• Ageing population
• Budget reductions
• Service user experience
© TotalMobile 2013
How can TotalMobile help with that?
Staff job satisfaction is poor
• Provide a great user experience
• Use familiar devices
• Must work offline
• Must be easy to use
• Reduce or remove overtime
• Right information at the right time
© TotalMobile 2013
How can TotalMobile help with that?
Excessive paperwork
• User defined forms removes the
need for any more paper
• Advanced capabilities to simplify
form capture:
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Images
Signatures
Scores
Drop down lists
Validated entries
Standard paragraphs
Intelligent workflow
Mapping
© TotalMobile 2013
How can TotalMobile help with that?
Unmanageable Case / Work Loads
• Improved Resource
Management
• Centrally
• Remotely
• Dynamically
• Visibility of cases on the
device with sort capabilities and
self scheduling / planning
• Full case history and other
associated information
© TotalMobile 2013
How can TotalMobile help with that?
Ageing population
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Massive and increasing demand on social care services
? – Not much we can do about that
So, be prepared. Improve systems now in readiness for this growth
You cannot continue as you are now, its simply not affordable
© TotalMobile 2013
How can TotalMobile help with that?
Budget Reductions
• Cashable financial returns
• Paper
• Vehicles
• Administration
• Office rationalisation
• Non-Cashable returns
• More visits in same time
• Less overtime
• Reduce sickness and absence
• Reduce staff turnover
© TotalMobile 2013
How can TotalMobile help with that?
Service User Experience
• More responsive service
• Better informed service
• Improved communication
• More time spent with the service user
• Accurate recording and immediate
actions
We focus on you, so you can focus on your service user
© TotalMobile 2013
So, what exactly is TotalMobile?
It’s a mobile app that runs
just like any other on your
smartphone or tablet
© TotalMobile 2013
An enterprise mobile platform for use organisation wide
© TotalMobile 2013
General Examples
Enterprise Users
• Expenses, Leave, Absence, Vehicle
Accident
Task Users
• Highways Engineers. Building /
Property Maintenance, Domiciliary
Care
Inspection Users
• Highways Surveyors, Food Hygiene
Inspectors, Parks & Grounds
Inspections
Case Workers
• Social Workers, Health Workers,
Housing Officers, Trading Standards
Enforcement Workers
• Street Wardens, Licensing, Parking,
Environmental
© TotalMobile 2013
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©©
TotalMobile
TotalMobile2013
2013
15
TotalMobile removes paperwork
Document Management
Person,
Property,
Patient Records
Case Related
Information
© TotalMobile 2013
TotalMobile works when you have no connectivity
© TotalMobile 2013
TotalMobile runs on many operating systems – giving you choice
© TotalMobile 2013
TotalMobile runs on many devices – giving you choice
© TotalMobile 2013
Compliant
Device Activation
Encrypted Database
2-Factor Authentication
HTTPS Transport
Deactivate User
BYOD is easily supported
MDM is not needed
The device does NOT access core systems directly
© TotalMobile 2013
Manage the resources effectively
© TotalMobile 2013
© TotalMobile 2013
Report effectively
© TotalMobile 2013
TotalMobile Integration Tools
Generic adapters allow
quick and easy
integration via standard
protocols
SQL Reporting Services
can be used to acquire
Folio content or to render
completed forms as
documents.
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FTP Server
Web Page
File System
Web Service
• Data Source
• PDF, EDM, ...
Integrate using Messages
Configuration only
Design SQL Reports
Write Code
Developers can write their
own adapters for direct
integration to other
systems.
Generic Adapters
• FTP
• POST
• File
• Web Service
Report Adapters
• Folio Provider
• Form Renderer
Adapter API
Other Application, Database
Or Middleware
Message SDK
• Publishers
• Subscribers
• Database
• API
Developers can code
their own sync endpoints
to deal with complex data.
Write Queries
• Database
• Web Service
• API
Write Code
Data Sync
Providers
• SQL
• Web Service
Data Sync SDK
Data Sync API
Connect Back Office Data
Data from other systems
can be synchronised
directly to specific entities
in the TotalMobile
database.
TotalMobile
Integration
Server
• Messages
• Queues
• Chaining
• XSLT
Data Sync
• Lists
• Items
• Materials
© TotalMobile 2013
Recent Live Customer – Staff Feedback
Staff Satisfaction
Pre pilot
Post pilot
% responding positively to "I am satisfied with the
hours I have worked this week"
49%
83%
% responding positively to "I am confident about
doing my job to a standard I am happy with"
52%
87%
% responding positively to "I am able to manage
my time to meet the demands of the caseload"
49%
80%
© TotalMobile 2013
Demonstration
© TotalMobile 2013
Thank You
© TotalMobile 2013