Top 10 Strategic Technology Trends for Smart Government Alan Goon © 2013 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. This publication may not be reproduced or distributed in any form without Gartner's prior written permission. If you are authorized to access this publication, your use of it is subject to the Usage Guidelines for Gartner Services posted on gartner.com. The information contained in this publication has been obtained from sources believed to be reliable. Gartner di sclaims all warranties as to the accuracy, completeness or adequacy of such information and shall have no liability for errors, omissions or inadequacies in such information. This publication consists of the opinions of Gartner's research organization and should not be construed as statements of fact. The opinions expressed herein are subject to change without notice. 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Rampant Access Global Class Delivery The Nexus of Forces Is Driving Innovation in Government Extreme Networking Rich Context, Deep Insights #GartnerSYM © 2013 Gartner, Inc. and/or its affiliates. All rights reserved. Rampant Access Global Class Delivery Key Issues 1. What will have the biggest potential for significant enterprise impact over the next three years? 2. Which technologies or trends will drive significant change or disruption? 3. Are there changes or tipping points occurring now or over the next one to two years that make the technology newly strategic or widely applicable to government workforce and citizens? Gartner Global CIO Survey 2013 (398 Public Sector CIOs) #GartnerSYM © 2013 Gartner, Inc. and/or its affiliates. All rights reserved. Hype Cycle for Smart Government, 2013: More Leverage Than Innovation? expectations Employee Use of Social Media in Government Smart Governance Operating Framework Operational Technologies for Government Pace-Layered Application Strategy in Government BPaaS for Government Citizen Data Vaults Gamification in Government Video Content Management and Delivery Systems for Government Surveillance Citizen Developers Application Portfolio Management Enterprise App Stores Big Data Information Management for Government Bring Your Own Device Cloud Computing in Government Tablets in Government Cross-Agency Case Management Mobile Device Management BPM for Government Business Intelligence for Performance Management Open Government Data Government Shared Services Advanced Analytics for Government Blended Enterprise Architecture Approach Location-Based Services for Government Enterprise Use of Social Media in Government As of July 2013 Innovation Trigger Peak of Inflated Expectations Trough of Disillusionment Plateau will be reached in: less than 2 years 2 to 5 years From "Hype Cycle for Smart Government, 2013," 22 July 2013 (G00249302) #GartnerSYM © 2013 Gartner, Inc. and/or its affiliates. All rights reserved. Slope of Enlightenment Plateau of Productivity time 5 to 10 years more than 10 years obsolete before plateau Four Phases of Technology in Government: Toward Smart and Digital Smart Government: Open Government: • Transparency, participation, collaboration • Community engagement Joined-up Government: • Sustainability • Affordability • Crossing boundaries Digital Government • Life events • Back-office re-engineering 2015+ E-government: • Online services • Multiple websites 2000 #GartnerSYM © 2013 Gartner, Inc. and/or its affiliates. All rights reserved. 2010 2005 Top 10 Strategic Technology Trends for Smart Government Top 10 Government Technology Trends 1. Personal Mobile Workplace 2. Mobile Citizen Engagement n 3. Big Data and Actionable Analytics n 4. Cost-effective Open Data n 5. Citizen-managed Data n 6. Hybrid IT and Cloud n 7. Internet of Things n 8. Cross-domain Interoperability n 9. BPM for Case Management n 10.Gamification for Engagement n #GartnerSYM © 2013 Gartner, Inc. and/or its affiliates. All rights reserved. Social Mobile Information Cloud Personal Mobile Workplace: Employees Are in Control S M Mobility isn't about devices or networks. It's about service, innovation … … and changing the concept of "workplace." Bring Your Own DATA DEVICE APPS FRIENDS #GartnerSYM © 2013 Gartner, Inc. and/or its affiliates. All rights reserved. Photos Mobile Citizen Engagement: Use Cases Define Mobile and Social Opportunity • • • • • • Socialization Tenant-owner Relationships Human interaction Complexity Frequency Existing community/platform Engagement value Clarity of focus and time frame Job Seeking Traffic Mgmt. Eligibility Paying Fines Land Registration Mobilization #GartnerSYM © 2013 Gartner, Inc. and/or its affiliates. All rights reserved. • • • • • • Frequency/Recurrence Immediacy Automation Simplicity Compelling use Location-based S M Actionable Analytics From Big Data: More Than More … I Descriptive: Diagnostic: Predictive: Prescriptive: • What happened? • What is happening? • Why did it happen? • What key relationships? • What will happen? • What if? How risky? • What should happen? • How can I optimize? Perishability Fidelity Public Safety: • Situation Analysis • Crime Detection and Prevention Validation Classification Linking Contracts Tax and Revenue: • Fraud Detection • Financial Management Transportation: • Dynamic Road Charging Technology Velocity Pervasive Use Volume • Fleet Management Policymaking: • Citizen Sentiment Analysis • Real-time Impact Analysis #GartnerSYM Variety © 2013 Gartner, Inc. and/or its affiliates. All rights reserved. Complexity C Cost-effective Open Data: Beyond Public Data S I Value Big Data Open Data Personal Data Web API Social Data Business Data Web API Web API Operational Data Web API Linked Data Public Data Web API #GartnerSYM © 2013 Gartner, Inc. and/or its affiliates. All rights reserved. Any Data: Data-centric Government Web API Time Citizen-managed Data: Transferring the Ownership of Information New services, such as citizen data vaults, will provide individuals with access to personal government data outside the context of any single agency transaction. It's MY data, and I'll share if I want to! #GartnerSYM © 2013 Gartner, Inc. and/or its affiliates. All rights reserved. S M I C Hybrid IT and Cloud: IT Becomes a Business Agent, Not a Service Provider Higher Case/Care Management ERP/Financial Management • Complex • Sensitive Data • Deep Integration Human Resource Management Procurement CRM/BPM Cost FOIA Case Management • Content-centric • Process-centric Geospatial Services Virtual Meeting Services Content and Document Management Collaboration Services Email • Commoditized • Consumer-centric • Collaborative Website Hosting Lower Sooner Time to Cloud #GartnerSYM © 2013 Gartner, Inc. and/or its affiliates. All rights reserved. Later IT Department Roles: • Provider • Broker • Advisor Value Proposition: • Compliance • Integration • Archit. Coherence M C The Internet of Things: When Objects Anticipate and Negotiate M I The Internet of things is already here: • Connections 2020: >230 billion permanent and intermittent • Dropping costs: Audio, video, GPR, Wi-Fi Connected devices everywhere: • Cameras and microphones widely deployed • Remote sensing of objects and environment • Building and infrastructure management More and more applications: • Crime detection and prevention • Public services via connected products #GartnerSYM Smart Emergency Response © 2013 Gartner, Inc. and/or its affiliates. All rights reserved. Smart Public Health Clinics Smart Cities C Cross-domain Interoperability: Scalable by Design I Focus on the right information, the right patterns, and the right characteristics for information sharing. Legal Technologyindependent Organizational Semantic Technical Source: National Information Exchange Model (NIEM) #GartnerSYM © 2013 Gartner, Inc. and/or its affiliates. All rights reserved. European Interoperability Framework Aligned/linked with whom? Open Standards C Unstructured Process BPM for Case Management: How Many Flavors Do You Have? I C Constituent Relationship Specialized Case Management Management Social Services (High Touch) Criminal Fraud Detection Appeals/Complaint Management Vendor Management Prior Authorization Approval Program Support Investigations Disease/Care Management Compliance Budget Development Grant Management Customer Service Structured Process Insurance Claims Processing Records Request Benefits Administration Peer Review Legal Casework Social Services (Low Touch) Employee Onboarding Business Process Management Enterprise Content Management Structured Data Unstructured Data #GartnerSYM © 2013 Gartner, Inc. and/or its affiliates. All rights reserved. ECM/BPM Content/Process Fusion Investigative Cases Collaboration-intensive Cases Gamification: Connecting Actions to Outcomes Gamification: The use of game mechanics in non-game scenarios. Engage • • • • • Workforce Development Health/Wellness Programs Change Management Skills Training Crowdsourced Solutions #GartnerSYM © 2013 Gartner, Inc. and/or its affiliates. All rights reserved. Connect • Coordinated Care Management • Education • Public Safety and Security Awareness Resource • • • • Recruiting & Retention Employee Onboarding Employee Performance Program Outcomes Management S M Recommendations Evaluate your IT service catalog, organizational capabilities, application portfolio, and strategic road map relative to the top 10 technology trends. Identify the technologies and services you will continue to support or must acquire, and those you will divest or broker. Define a new set of core capabilities for your IT organization. Structure them in terms of employee productivity, constituent experience, organizational effectiveness, and public value. Manage internal data and leverage external data to quantifiably increase the overall public value of government information. Create an IT organization, operational processes, business relationships, and technologies that make multisourcing options transparent, dynamic, efficient, and effective. #GartnerSYM © 2013 Gartner, Inc. and/or its affiliates. All rights reserved. Recommended Gartner Research Hype Cycle for Smart Government, 2013 Rick Howard and Andrea Di Maio (G00249302) Digital Government Is Both Different From E-Government and More of the Same Andrea Di Maio (G00252158) How the Nexus of Forces Will Impact Government Andrea Di Maio (G00231076) Best Practices for Harnessing Gamification's Potential in the Workplace Elise Olding (G00239672) For more information, stop by Gartner Research Zone. #GartnerSYM © 2013 Gartner, Inc. and/or its affiliates. All rights reserved.