Badger Meter Technology Solutions BEACON AMA Managed Utility Solution Conservation Action Committee April 17, 2014 ® 2014 Badger Meter, Inc. Presentation Agenda • Aquacue and Badger Meter • BEACON AMA Managed Utility Solution – – – – – Solutions Overview Increased Visibility Enhanced Customer Service Focus on Water Management Technology Future Proofing • BEACON AMA Customer Testimonial Video • BEACON AMA Software / Smart Phone Demo • Questions / Answers / Group Discussion Aquacue and Badger Meter Badger Meter Technology Solutions Badger Meter and Aquacue • Founded in 1905 and headquartered in Milwaukee, Wisconsin, the core competency of Badger Meter is flow measurement solutions. • Badger Meter is the innovator of Advanced Metering Analytics (AMA) in the water utility industry. Using the power of interval data to bring true efficiency and visibility to water utilities. • Aquacue of Los Gatos, CA was founded in 2009 by a group of Silicon Valley engineers who were passionate about global and local water issues and created products and services to empower people to help solve the world’s water crisis. • Badger Meter purchased Aquacue in April of 2013 after recognizing the powerful direction and momentum the Aquacue team built with its unique web portal and cellular technology. Aquacue’s accomplishments paralleled Badger Meter’s vision of AMA. BEACON AMA Managed Utility Solution Badger Meter Technology Solutions BEACON AMA – Managed Utility Solution Advanced Metering Analytics provides proactive intelligence for optimal utility management Powerful data tools provide greater water usage visibility to you and your customers Our managed upgrade program keeps you in step with technology advancements We provide the hosted software platform, system maintenance and software support and allow you to focus on what you do best BEACON AMA powered by ORION Originally introduced in 2002 as a mobile AMR system for Water and Gas Utilities Over 2,000 Utility Customers with more than 6.8 million endpoints successfully deployed Badger Meter ORION Field proven reliability with less than a ¼ of 1% return rate Fixed network, Cellular and Migratable endpoints offer utilities even more options and flexibility BEACON AMA - How It Works Cellular RF Link ORION® Cellular Endpoint Cellular Network Secure BEACON AMA Hosted Software Suite Internet RF Link ORION® Fixed Network Endpoint ENDPOINTS ORION® Network Gateway Transceiver DATA COLLECTION Utility Client Computers Consumer Smart Phone Portal SYSTEM MANAGEMENT Traditional Fixed Network vs Cellular Network • ORION Cellular technology represents the future of water utility meter reading and has become the closest thing to a universal network • Water utilities can now deploy a cellular AMI system as easily as an mobile AMR system with no network to install or maintain – Worry-free deployment • Cellular AMI uses more reliable data network protocol versus voice network • Cellular operators are highly regulated to ensure minimal outages and are normally one of the first utilities to come back online • Cellular operators have demonstrated rapid restorations during natural disasters such as hurricanes Sandy and Katrina BEACON AMA Managed Utility Solution Increased Visibility BEACON AMA – Managed Utility Solution Advanced Metering Analytics provides proactive intelligence for optimal utility management Powerful data tools provide greater water usage visibility to you and your customers Our managed upgrade program keeps you in step with technology advancements We provide the hosted software platform, system maintenance and software support and allow you to focus on what you do best Increased Visibility Evolution of AMR to AMA AMR – Automated Meter Reading Mobile Meter Reading Provides Efficient Reading with Monthly Billing Data AMI – Advanced Metering Infrastructure Fixed Network Meter Reading Provides Raw Daily or Hourly Data AMA – Advanced Metering Analytics Fixed Network with Powerful Analytics Software Provides Actionable Proactive Intelligence What is AMA? Advanced Metering Analytics Organization of Data into useful Information Practical Proactive Functional Solutions to Approach to Integration of Utility Utility Utility Operations Management Information © 2014 Badger Meter, Inc. 15 Increased Visibility thru Analytics • Advanced Metering Analytics provides true understanding of utility operations • You define system exceptions and BEACON AMA Software tells you when action is needed • Analytics are easy to set up and provide proactive intelligence, which drives better business decision making through notifications via email, SMS or the system dashboard Advanced Metering Analytics in Action Select & Define System Exceptions with the simple Analytics Configurator Define Accounts to Monitor for Defined Exception Define Who, How, How Often, and Action to take when alerted of Exception (Email, SMS, or Dashboard) Improved Utility Management Actionable Business Decisions from Proactive Intelligence Continual System Monitoring of Interval Data Providing Advanced Metering Analytics Select & Define System Exceptions with the simple Analytics Configurator Define Accounts to Monitor for Defined Exception Consumption over 25% of average usage Commercial Meters with Irrigation Continual System Monitoring of Interval Data Define Who, How, How Often, and Action to take when alerted of Exception (Email, SMS, or Dashboard) BEACON AMA automatically monitors data and notifies per your instructions Email Meter Supervisor immediately to setup work order for investigation Actionable Business Decisions from Proactive Intelligence Improved Utility Management Assign Field Technician to investigate Stuck Irrigation Valve Resource Management – Proactive System Analytics • Eliminates the need to run a variety of reports to monitor exception conditions – Metering-Based Configurations • Hourly / Daily Consumption • Consumption Percentages • Exceptions (Continual Usage Leaks, Cut-Wire Tamper, No Usage, Reverse Flow, Encoder Error, Water Main Leaks) • Inactive Account Usage – Notification by System Dashboard, E-mail or SMS BEACON AMA Managed Utility Solution Enhanced Customer Service BEACON AMA – Managed Utility Solution Advanced Metering Analytics provides proactive intelligence for optimal utility management Powerful data tools provide greater water usage visibility to you and your customers Our managed upgrade program keeps you in step with technology advancements We provide the hosted software platform, system maintenance and software support and allow you to focus on what you do best Enhanced Customer Service • Today, innovative customer engagement is the key to providing a revolutionary customer service experience • Empowering the consumer to understand and control their own water usage – Builds a better relationship with the customer – Educates them on ways to take ownership and responsibility of their usage Customer Service – Analytics-based Billing Dispute Resolution • Analyze customer’s consumption profile over selected time periods • Vary interval from hourly to annually • Historical Average, Temperature and Precipitation Overlays • Provides complete proof-source to show actual usage Customer Service – Consumer Engagement – EyeOnWater Product Suite • EyeOnWater Consumer Engagement Website • EyeOnWater App brings the power of EyeOnWater Online to the user’s iPhone or Android device • EyeOnWater eSummary is the delivery of usage reports right to the consumer’s e-mail inbox. • EyeOnWater Summary is a paper report option delivered with the water bill BEACON AMA Managed Utility Solution Focus on Water Management BEACON AMA – Managed Utility Solution Advanced Metering Analytics provides proactive intelligence for optimal utility management Powerful data tools provide greater water usage visibility to you and your customers Our managed upgrade program keeps you in step with technology advancements We provide the hosted software platform, system maintenance and software support and allow you to focus on what you do best Focus on Utility Core Competencies • Built-in infrastructure management services, eliminate maintenance and technology concerns, allowing you to focus on what you do best – efficiently delivering high quality water to your customers. – AMI Network Support: Proactive network monitoring, management and maintenance – IT Support: Secure hosted software solution with daily backups, automatic updates and 24/7 technical support – Scalable: Our managed hosting can scale (over time or on demand) as you need it • No need to purchase server equipment for full system deployment for multi-year deployment • Consumer website high traffic needs (billing time) “Most people have no idea of the giant capacity we can immediately command when we focus all of our resources on mastering a single area of our lives.” Motivational Speaker Tony Robbins BEACON AMA Managed Utility Solution Endpoint, Hardware and Software Future Proofing BEACON AMA – Managed Utility Solution Advanced Metering Analytics provides proactive intelligence for optimal utility management Powerful data tools provide greater water usage visibility to you and your customers Our managed upgrade program keeps you in step with technology advancements We provide the hosted software platform, system maintenance and software support and allow you to focus on what you do best Future-Proof Technology • Is 20 years really the best lifecycle for your important metering technology? • What is the rate of technology change today? • A scientific study done in 2012 by The Emerging Future Group titled, “Estimating the Speed of Exponential Technological Advancement” states that the rate of technology change today is driving toward an exponential upward trend over the coming years Technology Advancement in Ten Years Source: “Estimating the Speed of Exponential Technological Advancement” by The Emerging Future Group, LLC © 2012 Future-Proof Technology – 20 Years of Technology Innovation 1994 • Bulky Bag Cell Phones • Unreliable • Single Purpose and Expensive 2004 • Pocket Sized Cellular Phones • Improved Reliability and Portability • Added Personal Contacts and Calendar 2014 • Smart Phones • Proven Reliability and Right-sized • Apps are Part of our Everyday Life Future-Proof Technology • Badger Meter will provide new endpoints with the latest communication technology after ten years, upon renewal of the second ten-year service contract • Gateway / Data Collectors to be replaced by Badger Meter twice over the life of a 20-year system • Software updates and upgrades included BEACON AMA Managed Utility Solution Solution Summary Badger Meter’s Unique Solution Managed Benefits vs Traditional Purchase • • • • • Protects against technology obsolescence through managed upgrades Reduces upfront expense (Data Collectors, network installation, servers, software) Minimizes reoccurring expenses (Server upgrades, software maintenance, IT support) Allows utility to focus on delivering quality water to their customers Complete Managed Solution – Badger Meter ensures health of your investment – software and hardware – Other competitors are scrambling to offer cellular network technology combined with a managed solution • Increases customer service through full suite of consumer engagement tools (Portal, Apps and eSummary) BEACON AMA Managed Utility Solution Case Studies AMA Customer Success Stories Do we have irrigation leaks in our parks? • When leaks don’t rise to the surface, a “small” leak in a 3-inch pipe can waste a lot of water. A 3.6 gal/min leak loses 5,000 gal/day (1.8M/year). • Real-time use information reporting revealed a 3.6 gal/min leak at a city park and alerted the park staff to repair the pipe and stop the leak. AMA Customer Success Stories How much does a pebble cost? • • • • Stuck Irrigation valves cause a whole lot of water waste. Pebbles get lodged in the water valve causing it to leak. So how much did one of these leaks cost a commercial customer of the City of Palo Alto, CA? The example on the right is from Stanford Shopping Center where an irrigation water leak went unnoticed for 11-days costing thousands of dollars and lots of waste before it was fixed. AMA makes water and leaks visible enabling you to fix the problem on day one. Cost of one stuck sprinkler Irrigation water rate/100 CF Column1 $7.90 Leak started 8/24/2012 20:00 Leak ended 9/5/2012 9:00 # hours leaked Av. rate of gallons leaked/hour Total gallons leaked Total leaked in 100 CF Cost of leak 277h 950 263,150 352 $2,779 AMA Customer Success Stories How do I know if I’ve got an irrigation emergency at home when I’m travelling? • Consumers can conveniently monitor consumption when they are away from home through the use of the smart phone tool or consumer website. • Continuous usage notifications can be sent to the consumer’s phone or desktop. • Smart Phone App has a handy away mode that will notify of any usage. AMA Customer Success Stories Why is one student residence hall using twice as much water as other halls? • During a student residence hall water savings competition powered by a AMA software monitoring system, 5 toilets in one hall were leaking a total of 150 gal/hour. • The leaks were identified and fixed in 7 days. • Estimated savings of over 1 million gallons of water/year. Estimated annual cost of 150/gal/hour leak Gallons of water leaked 1,314,0 00 Cost of 150 gal/hour leak ($5.75 / 1K for water & $7,556 wastewater) Cost of AMA equipment $980 Estimated Annual Savings $6,576 BEACON AMA Managed Utility Solution Software / Smartphone Demonstration BEACON AMA Software Solution Demonstration BEACON At a Glance Dashboard • • • • • • • • • • Dashboard Configuration System Health Flow Health Billing Reads Favorites Top Accounts By Usage What’s New Technical Support System Help Account Search BEACON System Monitor • • • • • Account Filtering Consumption Analytics Google Mapping Account Cards System Analytics BEACON AMA Consumer Portal • Consumer Consumption Analysis • Consumer Alert Setup EYEONWATER Smart Phone App • • • • System Usage Consumption Analysis User Profile Utility Information 42 BEACON AMA Managed Utility Solution BEACON Case Studies / Testimonials BEACON AMA Software Solution Demonstration 44 Questions / Answers / Discussion Copyright © 2014 Badger Meter, Inc. All rights reserved, all data subject to change without notice. No part of this presentation may be used or reproduced in any form or by any means, without prior written permission of the publisher.