INCIDENT
COMMAND SYSTEM
(ICS) INTEGRATION
AND USE AT SHELL
March 2014
 Calgary Flood 2013
 Photograph by: Adam Klamar ,
AFP/Getty Images
Linda Manka; Manager, Upstream Canada; Emergency
Preparedness/Response & Crisis Management
INCIDENT COMMAND SYSTEM USE IN CANADA
Agenda
• Context
• Background: Incident
Command System
• ICS during the Calgary
Floods
• ICS use at Shell
• ICS Training
• Public
• Industry
• Shell
2
CONTEXT
•
Incident Command System (ICS) use is
being established as the best practice
methodology to manage incidents and
events in North America and other areas
of the world.
•
The United States has mandated the
use of ICS through regulation.
•
In Canada, there is no national regulation
requiring the use of ICS, although the
Alberta government has adopted it as the
standard for government agencies and is
promoting the voluntary adoption of the
system.
•
ICS was used during the recent floods in
Southern Alberta and the impetus is
growing to create agreement with industry
and local authorities to adopt this standard
approach.
 Shell Alaska ICS Exercise
3
LEARNING FROM BP – INCIDENT MANAGEMENT
BPs key lessons:
1.
Collaboration (required from ALL
parties/stakeholders involved
including suppliers/supply chain)
2.
Systemization (ICS
structure/reporting/ R&R – IT –
infrastructure, associated training).
Common Operating System helped to
reinforce the value of ICS
2.
Information (communication –
media, Information Management,
GIS)
3.
Innovation (thinking ahead, use of
technology and closing knowledge
gaps about science/technology)
4
4
SLAVE LAKE FIRES: LESSONS LEARNED
•
Lessons learned from the May 2011 fires in
Slave Lake in Alberta found that “in many
ways Alberta’s response to the Lesser Slave
Lake disaster met or exceeded standards
and leading practices from around the
globe”, however…
•
“At the same time, a number of the
coordination challenges were experienced
because Alberta had not fully implemented
the Incident Command System, or trained all
relevant parties on their roles in this new
incident command model.”
-
Lesser Slave Lake Regional Urban
Interface Wildfire – Lessons Learned Final
Report November 6, 2012, KPMG
Photos: GlobalNews.ca
5
JOURNEY TO USING ICS AT SHELL
•
Early adoption by some parts of
the company in the 1990s but
over time usage became
specialized to lines of business
•
•
Asset modifications had grown
over time
Shell’s goal was to standardize
processes as much as possible.
•
Concerns expressed by the
business were that
standardized processes would
not address their specific
hazards, e.g., sour gas leaks.
Needed education on ICS bein
an all-hazard approach.
6
7
RECENT USE OF ICS @ SHELL CANADA
 Shell Crisis
Management Team and
Shell’s Canada
National Response
Team activation for
June 2013 Alberta
floods, including head
office closure due to
state of emergency.
 Feedback was
excellent from the
Incident Command
Team, especially on
having an ICS
Technical Specialist
7
JOURNEY TO USING ICS AT SHELL
•
First aligned on ONE corporate Emergency
Response Plan (ERP) with standard ICS
forms internally
•
Worked with leaders one-on-one to
address concerns about ERP & ICS usage
•
Needed to ensure aligned understanding
and terminology: all forms, everything in the
ERP and training had to be consistent.
•
Based on feedback an ICS Program was
developed to ensure learning and
consistency.
•
Consultation, addressing concerns,
repetition of common terminology, and
following up on “changes” were all needed
to get alignment.
 Consistent ICS forms made
into posters and used during
exercises and training
8
JOURNEY TO USING ICS AT SHELL
•
Rolled out standardized highquality ICS training with
 Online
introductory modules online
and Face
to face
and then advanced courses
ICS
for key ICS Positions
training
•
Advanced courses have
external experts facilitating
paired with a Shell internal
expert
•
Needed to ensure
consistency across
contractors and internal
instructors to again ensure
common concepts,
terminology usage.
 ICS Training at Shell Waterton
9
JOURNEY TO USING ICS AT SHELL
“Bumps in the Road”
included:
•
•
Leaders and Individuals
who were concerned that
standardization would not
take into account hazards of
the particular location, site
or line of business
•
Contractors who did not
want to learn the new
system as it would involve
their time or costs
•
Overall lack of
understanding of the value
of ICS
 Corporate
ERP with
site-specific
sections
 ICS Training at Shell
10
JOURNEY TO USING ICS AT SHELL
Addressing “Bumps in the Road” Introducing ICS is a change
management issue
•
•
First ensure key leadership support
•
Convey value of ICS to satisfy ER
Governance/Program
 Site visits
Communicate consistently across
multiple channels
•
•
Email
•
Forms
•
ERP
•
Training – all training references ICS in the
same way
•
Personal visits to site to dialogue with
people
 Site Exercises
11
SHELL COMPETENCY PROGRAM
1. Shell CORE ERP
2. Shell Open University:
•
•
•
•
•
OCA
(Operations
Compliance
Assurance)
5. ICS 300
Crisis
Management
and Shell
Americas
Exercises
ERP Awareness intro
ICS 100
ICS 200
Shelter-in-Place
Stakeholder Messages in
an Emergency
3. ERP Awareness on
site including ICS
4. Exercises
Fire
 Leaders and specific
Training
employees for ICS 300
Level 1
and beyond
and 2
12
JOURNEY TO ICS AT SHELL
The approach and courses
developed in Calgary for
Western Canada use were
reviewed and adopted by
for use by Shell sites in the
United States and South
America.
• ICS 100
• ICS 200
 ICS courses online and
face to face
• ICS 300
• Position-Specific
training
13
ICS TRAINING OBJECTIVES
ICS Learning Objectives:
•
Many ICS programs are planned with the
needs of professional responders in
mind.
•
The goal is to systematically develop
expertise in the ICS system.
Industry ICS Learning Objectives:
•
Private industry has the goal to develop
employees competencies to safely and
efficiently respond in an emergency.
•
Employees will need to awareness,
knowledge and skill regarding ICS, be
able to apply key concepts, especially at
the beginning of an incident, and know
when to request additional and/or more
qualified resources.
14
ICS CANADA TRAINING
•
Awareness level training presents ICS topics and concepts at an
introductory level, with written or computer-based examinations
(multiple-choice). I-100 and I-200 are awareness level training
courses. This training method relies on reading and answering
questions. Alberta Emergency Management makes the 100 level
PDF and online examination available through it’s website
•
Advanced level training is oriented towards skills development
and includes more practical exercises as well as a written
examination. Courses at this level are geared towards operating
within the ICS system in a supervisory function. I-300, I-320,
position-specific and I-400 are advanced level training courses.
•
http://apsts.alberta.ca/uploads/1303/coursestudentandinst73159.p
df
15
ICS 100 TRAINING CONTENT COMPARISON (1)
Key Content
Shell and ICS Canada
ICS Canada
only
Shell only
Purpose of ICS
ICS Background &
Applications
Common terminology
Chain of Command
Unity of command
Unified Command
Management by Objectives
Incident Action Plan
Modular Organization
16
ICS 100 TRAINING CONTENT COMPARISON (2)
Key Content
Shell and
ICS
Canada
ICS Canada Shell
Manageable Span of Control
Comprehensive Resource Management
Incident Locations and Facilities
ICS organizational Chart and Sections
Branches,
divisions,
groups
Branches, divisions
groups provided at higher
levels (200 and above)
Facilities
Staging Area,
Base and Camp
Staging Area
Integrated communications
More detail on
technology
Transferring Command
ICS Emergency Operations Centre –
EOC
Information and Intelligence
Management
Map Symbols
Shell ICS Use and Policies
17
SHELL ICS 100 AND 200
Shell ICS 100 and 200
ICS 100 Introduction to the
Incident Command System
(online) – an introduction to the
basic features, principles and
organizational structures of the
Incident Command System.
Shell’s ICS 100 and 200 meet the
learning objectives of the new
AEMA and ICS Canada
standards, except for the length
of time: Shell ICS 100 is 30
minutes, Shell ICS 200 is 40 min
vs. ICS Canada 2-4 hours for ICS
100 and 14 hours for ICS 200
18
NORTHERN ALBERTA INSTITUTE OF TECHNOLOGY
• NAIT has developed 100, 200 and 300 level ICS courses
which comply with the recent new standards and
curriculum approved by Alberta Emergency Management
Agency and ICS Canada.
• The EMGT100 and EMGT200 courses are delivered
through the Internet.
•
100, 200 and 300 level ICS courses comply with the recent new
standards and curriculum approved by Alberta Emergency Management
Agency and ICS Canada. ICS 100 is 5 hours vs. Shell 30 minutes.
•
EMGT 200 and the EMGT300 courses are provided onsite in
coordination with the Alberta Fire Chiefs Association and municipal fire
departments. An ICS Canada certificate is awarded upon successful
completion of a course
19
OPPORTUNITIES TO ALIGN ICS AWARENESS
TRAINING
•
Alberta agencies could make use of Shell’s training efforts by
adopting the online interactive course that Shell developed. This
model has already been demonstrated as successful by Shell’s
donation of the Shelter in Place training to the Canadian Association
of Petroleum Producers (CAPP), which is now posted on Enform
website at no charge.
•
Taking Shell’s course and removing any references to Shell, adding
examples to include other industries, would be an effective use of
resources and avoid having to re-build the course.
•
The course foundation could then be lengthened slightly to meet ICS
Canada and agency training requirements of a 2 hour completion
time.
•
These modifications would ensure
•
courses are standard ICS, are industry and company-agnostic, and20
applicable to a wide range of situations
JUSTICE INSTITUTE OF BRITISH COLUMBIA
•
ICS 100 online, self-paced: Students will gain a basic
understanding of the Incident Command System, its organization,
principles, basic structure and common responsibilities. This
course is the first in a series of ICS training courses and will be of
particular interest to first responders and those who have a sitesupport role in an Emergency Operations Centre (EOC).
•
Offer Level 200 and 300 as part of the Emergency Management
Certificate.
22
ERP FORM: INCIDENT BRIEFING ICS 201
• Form to help
anticipate, make
decisions and
document incident
events, information
and decisions: page 1
23
ICS 201: Page 2
• Form to help
anticipate, make
decisions and
document
incident events,
information and
decisions: page
2
24
ICS 201: Page 3
• Fillable
Organization
Chart
25
INCIDENT COMMAND SYSTEM OVERVIEW
ICS was originally developed in response to wild
fires in the 1970’s that killed 16 people, destroyed
772 buildings and cost $233 million (1970 US)
dollars. Learning from the fires was that a system
was needed to address:
 Lack of accountability, including unclear chains
of command and supervision.
 Poor communication due to both inefficient uses
of available communications systems and
conflicting codes and terminology.
 Lack of an orderly, systematic planning
process.
 No methods to integrate inter-agency
requirements into the management structure and
planning process effectively.
 Freelancing by individuals with specialized skills
during an incident without coordination with other
first responders
 No common terminology during an incident.
ICS USAGE: UNITED STATES

In the United States, ICS became a
national model for command structures
at a fire, crime scene or major
incidents.

By 2003, all federal, state, and local
agencies were required to know NIMS
or the National Incident Management
System, which uses the Incident
Command System, to manage
emergencies in order to receive federal
funding. The National Incident
Management System (NIMS) came
about as a direct result of the terrorist
attack on the twin towers in New York
on September 11, 2001.
 Twin Towers attack
(Photo: www.timesunion.com)
27
ICS USAGE: CANADA

ICS is also used by agencies in Canada, 
although there is no national requirement to
adopt ICS. At a provincial level, Alberta
“has adopted the Incident Command
System (ICS) as the emergency
management system for use by government
organizations” and “At the same time
government is promoting the adoption of
ICS by local authorities, industry, and other
organizations within Alberta on a voluntary
basis.”
www.epa.gov/region05/enbridgespill/
When Enbridge had a large
spill in in 2010 near Marshall,
Michigan, “As the federal
agency in charge of the
response to the spill, EPA
assumed a leadership role in
the Unified Command and
mobilized an Incident
Management Team made up
of federal, state and local
agencies.”
28
ICS CANADA
•
ICS Canada is the network of
organizations working cooperatively
to maintain a standard Incident
Command System that enhances
incident management response
through improved interoperability.
•
ICS Canada material includes
an operational description of the
system, training materials as well as
policy documents that outline
processes and responsibilities for
managing the material, training,
certificates etc.
•
http://apsts.alberta.ca/uploads/1303/
coursestudentandinst73159.pdf
29
COMPARISON OF ICS TRAINING OPTIONS
Delivery Methods
Shell and ICS
Canada
ICS
Canada
Shell
ICS 100 – Adobe
Document (PDF) plus
online exam
ICS 100 Online narrated, learner
interaction and online
exam
ICS 200 – Online
Not specified
on website if
online or F2F
ICS 300 and above - Face
to Face
ICS 300 - Face to Face
with Practice Opportunities
ICS 400 - Face to Face
with Practice Opportunities
30
LEARNER EXPERIENCE: ICS 100 COMPARISONS
Training
Modality:
Visual:
Shell ICS 100
AEMA/CIFFC - ICS
Yes – Online course with pictures
and diagrams
Yes – some diagrams - around 20
throughout course material
Auditory:
Yes – Course material presented
with or without sound. Can use
microphones.
Clicking on tabs, pause, rewind etc.
None.
Kinesthetic/
Handson/Interactive:
Self-Tests and
review
Time Frame:
Examples
Can print course, make notes,
highlight etc.
Yes, knowledge challenge at the end Yes. Reviews throughout, review
of course.
questions throughout, and final
test at end of course. All selfpaced/administered.
30 Min minimum to get through
course material
Test your understanding, examples
in course.
2 – 4 hours self-study
Test your understanding scenario
questions throughout the course. 31