The Risk Management Function Presented to The University of Houston Bauer College of Business McDermott International March 29, 2012 © 2010 McDermott International, Inc. All rights reserved. Cautionary Statements In accordance with the Safe Harbor provisions of the Private Securities Litigation Reform Act of 1995, McDermott cautions that statements in this presentation that are forward-looking and provide other than historical information involve risks and uncertainties that may impact actual results and any future performance suggested in the forward-looking statements. The forward-looking statements in this presentation speak to conditions as of the date of this presentation and include statements regarding backlog, to the extent backlog may be viewed as an indicator of future revenues, our expectation that oil demand will grow until 2015, our plans for investments in certain markets, our expectation that revenues in 2012 and beyond will be solid, our belief that market conditions are improving, our intentions to not sell equity, the timing, scope and execution of recent awards and the timing of delivery and technical specification of the NO105 and planned upgrades to the NO102. Although McDermott’s management believes that the expectations reflected in those forward-looking statements are reasonable, McDermott can give no assurance that those expectations will prove to have been correct. Those statements are made based on various underlying assumptions and are subject to numerous uncertainties and risks, including, without limitation, disruptions experienced with customers and suppliers, the inability to retain key personnel and adverse changes in the demand for oil and gas. Should one or more of these risks or uncertainties materialize, or should the assumptions underlying the forward-looking statements prove incorrect, actual outcomes could vary materially from those anticipated. For a more complete discussion of these and other risks, please see McDermott’s periodic filings with the Securities and Exchange Commission, including its annual report on Form 10-K for the year ended December 31, 2011. We do not undertake any obligation to update the forward-looking statements included in this presentation to reflect events or circumstances after the date of this presentation, unless we are required by applicable securities laws to do so. 2 Presentation Overview McDermott Company Information Risk Management Overview Risk Identification Examples of Risk Treatment Insurance Programs Captives Inside a Risk Management Department Post Macondo Enterprise Risk Management (ERM) 3 McDermott International, Inc. Leading engineering and construction company Exclusively focused on offshore upstream oil & gas Engineer, procure, construct and install (“EPCI”) Front-end design and detailed engineering Overall project management and procurement services Construction and installation of offshore production facilities Installation of pipelines and subsea systems Worldwide with approx. 15,000 employees Only American headquartered company with EPCI services on global scale Over 90% of 2011 revenues derived outside the U.S. Long-term relationships with energy customers Primarily national (“NOCs”) and super major oil & gas companies Absolute commitment to safety, quality and ethical behavior Source: Engineering News-Record 2010 Sourcebook 4 Key Clients Majors Independents NOC’s 5 Global Presence in Major Oil & Gas Regions Operating in about 20 countries Engineering offices: 5 (+1 JV) Construction facilities / marine bases: 4 (+1 JV) Vessels: 7 heavy-construction derrick lay barges 4 multi-functional; 1 subsea; 1 lay barge EPCI is a Unique Delivery Platform Engineering Procurement Construction Installation Project and Risk Management 700+ engineers globally 300+ dedicated employees Strategically located facilities Dedicated installation fleet Offices in 5 locations worldwide Capabilities / Services: Aggregate area: Over 1,000 acres FloaTEC, LLC 50:50 JV with Keppel FELS Largest deck to date 23,000 tons Capabilities / Services: Negotiating, purchasing, transporting, inspecting, inventory control and quality assurance Studies & conceptual designs Global sourcing Front-End Engineering & Design (“FEED”) Deep local knowledge Detailed engineering & design Transportation & installation engineering Strong supplier relations Largest jacket to date 38,000 tons Capabilities / Services: Topsides & onshore modules Jackets, piles & compliant towers TLPs, SPARs, FPSOs Capabilities / Services: Single & dual heavy-lift Floatover install Various diameter pipeline install S-Lay, J-Lay, Flex-Lay and Reel-Lay Subsea production systems Standardized fabrication processes & procedures Global construction fleet, multifunctional and subsea support vessels Dynamic positioning & mooring systems Subsea installation support Repair & salvage Providing Fully Integrated, Single-Source Solutions For Worldwide Offshore Development 7 Spectrum of Offshore Infrastructure McDermott’s leadership covers shallow to the deepest water (Graphics compliments of Offshore Magazine; 2005 Offshore Oil & Gas Industry Deepwater Solutions for Concept Selection) 8 Three Primary Market Segments Fixed Solutions Jacket – Tripod - CPT Topsides Design Conventional Infrastructure (Shallow) Subsea System Architecture Marine Construction Pipelay Intervention IMR Floating Solutions TLP - SPAR - SEMI FPSO Topside Modules Hull Alliance Rigid Riser Systems Subsea Structure Design/Fabrication Top Tension Riser Systems Steel Catenary Riser Systems Flexible Riser Systems Pipeline Design & Installation Analysis SURF Subsea Infrastructure, Umbilicals, Risers & Flowlines Flow Assurance Downhole -to- Shore Subsea Technologies 9 Floating Production Systems (FPS & FPSO) Field Layouts Procurement Services Angel Project 10 Strategy in Action – Newest Additions to our Fleet North Ocean 105 North Ocean 102* Rigid or flex-lay pipelay capability 7,000 MT carousel payload Two 120 MT tensioners 140 MT abandonment and recovery (A&R) system, capable for pipe abandonment or subsea lowering to 10,000-foot water depth 250 MT active heave compensation (AHC) main crane, for subsea lifts and construction supports Dynamically positioned and fast transit * Includes planned December 2011 upgrades Rigid or flex-lay pipelay capability 2,700 MT vertical reel payload Pipelay tower with 400 MT tensioner 450 MT & 150 MT abandonment and recover (A&R) system, capable for pipe abandonment or subsea lowering to 10,000-foot water depth Two portside active heave compensation (AHC) main cranes, 100 MT and 400 MT, for subsea lifts and construction supports Dynamically positioned and fast transit Expected availability in summer 2012 11 Recent Operating Performance Revenues Operating Income ($MM) 4,000 ($MM) 3,098 3,445 3,282 3,000 400 279 300 2,404 2,000 200 1,000 100 251 107 0 0 2008 2009 2010 2008 2011 Diluted Earnings Per Share 2009 2010 [1] 2011 [2] Historical Backlog ($) ($MM) 1.20 1.00 1.00 6,000 0.88 5,000 0.80 0.64 0.60 0.40 315 5,039 4,404 4,000 3,879 3,261 3,000 2,000 0.26 0.20 1,000 0 0.00 2008 2009 2010 [1] 2011 [2] 2008 2009 2010 2011 ____________________ Note: Presented on the basis of continuing operations. [1] Includes approximately $46 million ($0.20 per share) of non-cash impairment & related expenses [2] Includes approximately $162 million of project charges, $5.5 million of non-cash impairment charges and $35 million of non-operating benefits 12 Strong Backlog Provides Visibility (as of December 31, 2011) Backlog by Type of Contract Backlog by Estimated Recognition Year 2014+ 5% 2013 12% Other 29% Fixed Price 71% 2012 83% Backlog by Geographic Region Backlog by End Market Atlantic 18% Asia Pacific 36% Middle East 46% ____________________ Note: Figures above do not include the backlog of the FloaTEC joint venture. Presented on the basis of continuing operations. Floating Structures 3% SURF and Charter 22% Conventional Structures 75% 13 Financial Position (12/31/11 or as shown) (M = US$ million) (B = US$ billion) US $ Cash & Investments 731.8 M Available Credit 643.9 M Debt 93.7 M Equity - Book Value 1.7 B Equity - Market Cap (2/21/12) 3.2 B 14 What We Do – Jacket Loadout 15 Risk Management Overview 16 Risk Management Process Risk Identification Risk Analysis Review Design Risk Management Strategy Risk Avoidance Loss Control Risk Financing Captives Transfer - Ins Finite ins, retros, etc Transfer - Contract Go bare Debt Implement Strategy 17 Risk Identification - Attitude The view of some: “ But in all my experience, I have never been in any accident…of any sort worth speaking about. I have seen but one vessel in distress in all my years at sea. I never saw a wreck and never have been wrecked nor was I ever in any predicament that threatened to end in disaster of any sort.” -E.J. Smith 1907 18 Risk Identification Your own Experience (trailing): Prior losses Near Misses Your Own Experience (leading) Questionnaires/interviews (labor, staff) Audits (e.g., safety, property, financial controls) The experience of others (leading – at least to you): Trade/industry peer groups (e.g., CII, IMCA) Subject matter experts (e.g., surveyor, lawyers) © Risk Wellness Assessments 19 Risk Wellness Assessments Deliverables: Risk Management Process Executive Summary RWA Report Action Item Registry Risk Wellness Assessment Prevention Review Coverage Evaluation 20 Risk Identification Other Contractor People and Property McD People and Property Work in Progress The Environment Company People and Property 21 Risk Identification – Sometimes Difficult 22 Risk Analysis Think in terms of frequency and severity How often? What is the likelihood? How much? What is the impact? Tools for analyzing risk include: Trend Lines Probability Distributions Benchmarking databases Probable Maximum Loss/Maximum Possible Loss Analysis Simulation and models Claims and near miss reviews Legal analysis of exposures Mapping 23 Risk Analysis – Risk Map 1 2 3 4 5 6 7 8 9 10 C a ta stro p h e 9 10 10 11 4 2 9 1 8 3 7 C h a lle n g e 5 6, 13 6 8 5 12 4 3 D istra ctio n C onsequence 7 2 • Chart the risks identified in interviews and questionnaires • Where should we start with loss control? • How much should we be willing to spend (not relevant if HSE&S) 1 Im p ro b a b le P ro b a b le C e rta in L ik e lih o o d 24 Risk Treatment Methods Avoidance Do not engage in task/activity Drastic step as revenue = zero Loss Control Steps to decrease frequency and/or severity Examples are safety systems, sprinklers, containment systems Components of an effective loss control system Management commitment – it all starts (and can end) here Procedures - Practices/policies that reduce risk Training – It doesn’t matter if no one knows Behavior – Need to have rewards and accountability to drive the correct behavior Communication – Need to talk and walk, share results and updates, etc. 25 Risk Treatment (continued) Financing (not mutually exclusive) Go bare Take as current expense when loss occurs Can use cash or debt to finance Self finance through: Reserves Captives Transfer Pure/guaranteed cost insurance Contractual indemnity from third party 26 Risk Categorization for Financing Low Freq High Severity High Freq High Severity Severity Transfer/Finance via Insurance Avoid Low Freq Low Severity High Freq Low Severity Cost Effective Loss Control or Ignore Retain and Finance via Captive Frequency 27 Risk Financing – The Basics Limits - $$$$$$ Limits based on: • Benchmarking MII Captives: • Calculated exposure • Allow us to avoid “dollar • Historic losses swapping” with insurers • Market capacity • Allow us to control our claims • Cost • Risk transfer from OUs; Captives accept risk for a fixed Low premium with no adjustments Frequency • Premiums based on actuarial Transfer/Finance High analysis, market conditions, Via Insurance and risk factorsSeverity Transfer point determined actuarially and by insurance market’s appetite for risk Risk Retention Financed Via Captives High Frequency Low Severity 28 What We Do – Jacket Launch 29 Other Contractor People and Property • Contractual indemnity with customer and/or contractor • Corporate liability program excess of captive funded SIR • Perhaps project specific CGL Risk Treatment – Real Life McD People and Property •Contractual indemnity •Backed by naming and waiving to relevant insurance policies (liability, hull, etc.) •Extensive loss control Work in Progress •McD indemnity from customer •Also CAR coverage •Maybe McD DIC CAR •Extensive loss control The Environment • Clean up coverage •Liability Coverage •Extensive loss control Company People and Property •Customer Indemnity •If not full, project CGL •Corporate liability excess captive funded SIR and excess project cover 30 31 32 33 34 What We Do – Deck Floatover 35 Piracy Not Really… Modern day Pirates (Pictures of Pirates in the Gulf of Aden) 36 Piracy Reports Vessel Incidents (Right) Piracy Heat Map of potential encounters. (Left) 37 Risk Treatment - Piracy Risk Identification and Assessment: London Offshore Consultants to assess vessel readiness ($30K) Control Risk to assess security plan, vessel, & intended route ($20K) Naval architect to verify hull integrity ($10K) Medical assessments of riding crew ($32K) Risk Management: Change tow route to decrease racking stress ($200K) Add emergency tow gear, new damage control equipment, and enhanced crew safety equipment (e.g., new survival suits) ($70K) Continuous Wilkens weather forecast($4K) Damage control training for crew and add welders to riding crew ($10K) De-mob crew prior to Gulf of Aden ($200K direct and $100K increased tow time) Guys with guns ($400K) Total cost: > $1,100,000 plus internal cost Incidents: Zero 38 Convoy through the Gulf of Aden (March 2011) Marshal-5 (right) and Marshal 1 (below) providing escort duty to McDermott’s Agile Sea during her transit of the Gulf of Aden. Pictures taken from the bridge of the Agile Sea. 39 The Hardening of the Agile Sea McDermott fortifies its vessels on top of hiring security contractors to ensure a high level of security has been reached. 40 Insurance: Because Loss Control Does not Always Work 41 Insurance: Because of Ingenuity…. 42 Risk Treatment – Role of Insurance The view of some (per Cecil Beaton): Americans have an abiding belief in their ability to control reality by purely material means... airline insurance replaces the fear of death with the comforting prospect of cash. McDermott’s (current) view: Use only to finance low frequency, high severity losses The less you use it, the happier everyone is Growing bias towards retaining risk Down Low – avoid dollar swapping with insurers Quota share – skin in game Invest in loss control - not in insurers 43 Excess Liability and Captive Program $90,000,000 $80,000,000 $70,000,000 1992 cost of $24.04 per $1K revenue 2011 cost of $4.25 per $1K revenue Difference of $68.2M E xc e s s T ra ns f e r P re m ium s C a pt iv e P re m ium 2 0 0 8 C a pt iv e P ro gra m s E xpe ns e s & <$ 2 M M R is k T ra ns f e r $60,000,000 HIGH $ 82.2M $50,000,000 2011 $ 14.6M $40,000,000 $30,000,000 $20,000,000 $10,000,000 $0 44 ($10,000,000) Insurance Programs Diversity of MII’s operations drive diversity and complexity of insurance programs Currently approx. 32 different insurance policies in place Most are placed at the McD level on behalf of it and its subs Cumulative annual premium spend of approx. $20M for risk transfer Also self finance SIRs on most programs through captives with annual “spend” of approx. $8M Tendency to be very conservative Higher limits vis-à-vis peers Very stable markets with focus on long term relationships Conservative reserving for captives Lockton is our universal Broker 45 Synopsis of Major Insurance Programs Limits Cost Liability/Third Party Property/First Party Primary Casualty Captives finance most workers comp, auto and general liability up to attachment point of excess programs $2M $8M Directors & Officers Protects D’s & O’s and the Company for “Wrongful Acts “committed in fulfilling duties $165M - side A $115M - Side B $1.4M Employment Practices Protects against claims by employees for discrimination, sexual harassment or other employment related allegations $15M xs & $15M $66K & $108K Fiduciary Liability Protects against breach of fiduciary duty claims in regards to Company’s sponsored Employee Benefit Plans $40M $192K Aircraft/ Aviation Non-owned for chartered aircraft $10M $121.6 K Excess Liability Excess coverage on General Liab; Auto Liab; Employers Liability, certain Marine Insurance (e.g. MEL, Wreck Removal, P&I), Non – Owned Aircraft Liab $535.75M $5.97M Terrorism Separate terrorism liability placement $100M $230K Secunda P&I Club Covers vessel related risk including crew liability, vessel liability, and wreck removal Circa $7B $710K Global Property Covers all risks of direct physical loss or damage from any external cause, except as excluded or limited (e.g., flood and named windstorm) $250M $1.2M Marine Insurance Covers physical loss or damage to Hull or Contractors Equipment; loss of hire, and other incidental marine risks (e.g., Lift/Loading Risk; Construction/Installation) Fleet value $1B Plus LOH & ROW $7.6M Cargo McD programs covering loss or damage to shipments Terrorism Separate property coverage for terrorism losses As declared $200M $212.8K Example: EPL Limit Benchmarking – This allows us to price against the Market to make sure we are getting accurate pricing from insurers and the market. 47 Insurance Industry: Market Participation London Market Casualty Program Marine Program Property Terrorism 48 Insurance Industry: Market Participation Domestic Market Financial Products Property 49 Insurance Industry: Market Participation Bermuda Market Excess Casualty 50 Captives • Captives used to fund self-insured retentions for WC, General Liability, and Auto Liability • Max per occurrence $2mm • Annual “premiums” total $8mm • Consolidated captives for: decrease admin cost, and increase ability to retain risk Captive Benefits • McD makes almost all claim decisions • Pre-fund losses (through actuary) so premium can be invested, Investment income helps to defray claim costs • Allows us to retain risk in hard markets • Favorable tax treatment (e.g. Bermuda) • Fewer regulatory restrictions and better access to reinsurance • Possible accumulation of cash reserves 51 Captives Cont. Fronting Insurer • Captives typically are not admitted insurers by states. Therefore, a fronting insurer is needed to: • Provide evidence of Insurance • Administer and Pay claims (later reimbursed) • May or may not accept risk of claims at certain levels How do McDermott’s Captives Work? • ACE (our Fronting Insurer) agrees to evidence coverage to employee’s and third parties above a deductible and up to a limit • ACE also pays claims and is reimbursed the amounts paid within McD’s Deductible • The captives are funded by the data from analysis done by 3rd party actuaries and industry trends • These use law of large numbers and macro trends, not individual claims 52 Be Careful What You Buy A Case Study in Risk Retention Historically, and with the exception of domestic GL liability, we transferred through insurance number of certain casualty risks below $2M For example, we bought: Auto liability cover above $250K domestic and $100K foreign Foreign GL cover above $1.5M Workers Comp above $1M non-Ohio and $750K Ohio 53 A Case Study in Risk Retention 2,500,000 ACE or London X/S 2,000,000 Dollars 1,500,000 1,000,000 500,000 0 Ohio W/C Non Ohio W/C Domestic Auto Domestic GL Retention MEL Foreign GL Foreign WC Foreign Auto Transfer 54 Be Careful What You Buy The issue: from 1999 through 2008, we have paid approx. $18M in premiums to transfer these risks, during which time insurers have paid out approx. $1M in claims Total of 3 losses with 2 of them very minor and one serious Net underwriting profit of about $17M or $1.9M per year Calculations do not include time value of money which would bolster profits given the delays in pay out on claims CIRM proposed we retain these risks in the captives rather than transferring them Significant savings to company since the change 55 Inside a Risk Management Department 56 Risk Management Group 57 Year over Year Insurance Cost • We need to track how we are doing as stewards of the Company’s resources • Here we look at insurance cost in relation to the amounts of coverage we are buying, or our “Rate per Mill” $35,000,000 8,349 $9,000 7,930 $8,000 $30,000,000 $7,000 Marine Package $6,000 Other-Cargo, EPC, Air… $5,000 FinPro 5,766 $25,000,000 4,875 $20,000,000 5,115 4,664 3,959 $15,000,000 $4,000 $3,000 $10,000,000 Property Excess Liability Primary Risk Transfer Captive $2,000 $5,000,000 $1,000 $0 MII Corp Cost/Limits $2005 Prem. ($mm) 23.6 2006 2007 2008 2009 2010 2011 28.1 26.4 25.4 29.4 28.6 30.1 Rev. ($B) 1.2 1.6 2.5 3.8 3.4 2.4 3.45 Limit ($B) 2.83 3.19 5.09 5.86 5.89 6.0 6.6 58 Premium per $1K of Revenue • Here we look at insurance cost in relation to our revenue • It shoes an uptick in our cost of insurance per $1K of revenue because our insurance cost we basically consent while our revenue decreased • We could have purchased less coverage but elected not to $35,000,000 $25.00 Property $30,000,000 $20.00 $19.07 $25,000,000 $15.76 $20,000,000 $15.00 Other - Cargo, EPC, Air FinPro $12.00 $15,000,000 Marine Package $11.66 $7.48 $10,000,000 $10.00 $8.87 Primary Risk Transfer $7.67 $5.00 $5,000,000 Excess Liability Captive MII Corp $0 $2005 2006 2007 2008 2009 2010 Cost Per $1000 of Revenue 2011 59 Claim Analysis MII total Liability claims: Largest Single Claim* $2,000,000 2005 – 46 2006 – 7 2007 – 20 2008 – 10 2009 – 5 2010 – 0 2011 – 4 2012 YTD – 1 $1,800,000 $1,600,000 $1,400,000 $1,200,000 $1,000,000 $800,000 $600,000 Percent of Claims since 2000 below*: $250K – 97.78% $500K – 98.33% $1M – 100% 60 $400,000 $200,000 $0 * Based on actual cost or current reserve Post Macondo 61 Macondo Well Insurance Market Issues Aggregation. The accumulation of Insureds at one location was much greater than insurers believed. This created significant concerns because multiple Insureds being brought into the same loss could result in catastrophic global market limit erosion. For example, just the key participants in the Macondo Well Incident had insurances available of approximately $3 billion including Operators Extra Expense and General Liability. BP was self-insured. 62 Macondo Well Insurance Market Issues Cont. Contracts. Almost immediately, the Operator (BP) began posturing that the Drilling Contractor (Transocean) should be responsible for pollution resulting from the Control of Well event. This, for the most part, goes against common indemnity agreements between operators and drillers in the energy industry. If the indemnity was ruled void, the protection insurers believed existed for service contractors would become non-existent and change how business has been done in the energy industry forever. 63 Macondo Well Insurance Market Issues Cont. Loss Potential. Before the Macondo Well Incident, insurers did not consider that such a large loss could occur. The Macondo Well Incident became the largest accidental marine oil spill in the history of the energy industry. The explosion killed 11 men working on the platform, injured 17 others and released about 5 million barrels of crude oil. BP has approximately $37 billion budgeted for spill-related expenses. Post the Macondo Well Incident, the liability market for offshore Operators, Drilling Contractors, and Service Contractors saw rate increases between 20% to 100%+ on average. Some had even higher increases depending on their loss history and how close they were to the Macondo Well Incident. 64 McDermott “IS NOT” A Drilling Contractor An Operator/Non-Operator of oil and/or gas wells An Owner or Operator of pipelines An Over-Hole Service Contractor i.e. Well Completion, Casing, Cementing, Fracturing, Workover, etc. A designer, manufacturer or servicer of Production Equipment. i.e. BOPs, SSSCVs, etc. Commonly operating on or adjacent to any live wells Commonly operating with other contractors on location 65 McDermott “IS” A Marine Engineering and Construction Contractor Focused 95%+ internationally with minimal exposure in the Gulf of Mexico Willing to have “skin in the game” as evidenced by McDermott’s Risk Retention and NO paid claims to Underwriters during the past 10 years for CGL, EL, MEL, or AL 66 Instances in last 5 Years Where We Worked Adjacent to Live Well* Instances Esso KTT Project – Work conducted adjacent to producing platforms Su Tu Vang – Removal/Replacement of drilling template, stabbed a jacket over 2 live wells. ARAMCO Karan – Installation of jackets and piles with drilling rig Exxon Mobil AKG 1&2 – Post completion hook up on live wells Ras Gas Phase 1&2 – Post completion hook up on live wells ADMA Project – Shutdown work adjacent to production platform Platong Project – Set up adjacent to production platforms and LQs PV Gas Pipeline project – Laid pipeline adjacent to live production platform PM – CAA Bunga Tulip A Project – Offshore installation work Risk Treatment Every time had a consequential damage waiver 8 times - indemnity from customer for pollution losses from well (either ground up or excess of a reasonable cap) 5 times bought project specific CGL coverage * Out of about a total of 170 contracts; Not scientific but no others known 67 McD People and Property •McD took its people and property •Backed by naming and waiving of Customer Group to relevant insurance policies Work in Progress •US$300K during fab; US$1mm offshore •Customer waiver and indemnity above this •BAR 68 Conoco Indonesia Kerisi Pollution •McD took emanating from our vessels •Customer indemnity all other excess $1mm Other Contractor People and Property • Not originally part of “Customer Group” but did enter into mutual hold harmless agreement for: • People • Property excess of US $350mm • However, we required Customer indemnity and placed project specific $350mm CGL Customer People and Property •Customer took its people •McD first $1mm for existing property Enterprise Risk Management 69 What Do We Seek to Accomplish and Why? Question: What do we want to achieve with our ERM Process? Why do this? Answer: The Company wants to anticipate surprises and avoid them or lessen their impact so that we achieve our goals; we need to reduce uncertainty External Drivers: Credit rating agencies, outside auditor, customer requirements, etc. 70 McDermott ERM Mission Statement To facilitate achievement of Company goals through the creation of a sophisticated risk culture that systematically identifies and appropriately treats risk at all levels of the Company 71 A Few Enterprise Risks We Face Revenue and Income Volatility Operational Disruptions Project Management Financial Controls Supply Chain Information and Technology Geopolitical Strategic Market and Customer Regulatory and Environmental Compliance Many others Controlled, not controlled, or uncontrollable? Which to accept and which to avoid? Who owns risks? 72 Operational Risks Development Supply Chain Discovery Sourcing • Quality • Security of Supply Patents Patents Diversity • Sourcing • Attrition Attrition Certification • Supplier • Tariffs • Ethical Production • Political Issues • Regulatory Adherence • Port Security • Transportation Costs • Product Tampering • Labor Shutdowns • Terrorism Partnering Customer Needs Project Lead Time Country of Origin Political Issues Manufacturing Production • Labor Relations • Transportation Costs • Warehousing • Product Safety • Logistics • Fleet Security • Product Tracking • Inventory Control Marketing Marketing • Competitors • Brand Protection • Reputation • Customer Trends • Emerging Social Issues Sales & Marketing Practices Product Pricing Site Acquisition Sales Sales • Transaction Control • Turnover • Labor Relations • Compliance Execution • Regulatory • Facility Closures Customer Needs Media Pressures Government Relations Cross-Organizational Risks • Leadership Human • Leadership Human Capital • Decision - making • Decision Making Resources • Communication • Communication • Skills/Competencies • Skills/Competencies • Accountability • Accountability Change Readiness • •Change Readiness Hiring/Retention • Empowerment Global Diversity • •Hiring/Retention •• Diversity • Empowerment • Human Rights •• Culture Culture • • Succession Plans • Human Rights Succession Plans Finance Finance • Loss • Treasury Operations • Treasury Operations • Loss of of Revenues/Earnings • Insurance Revenues/Earnings • Insurance • • •Capital Market Allocation •Tax Tax Payments Payments •• •• Integrity Integrity • Reputation/ Industry &• Ethics/Social • Ethics/Social • Reputation/ Industry Company Responsibility • Responsibility Company & • • •Conflict Conflict of ofInterest Interest •Fraud Fraud • Lack of Business Process • Organizational Model • Lack of Bus Process • Organizational Model • Lack of SOPs • Lack of SOPs • Change Response ActsActs •• Unauthorized Unauthorized • Consistency •• Applications Applications of of Lessons Learned Lessons Learned • Business Model • Business Model Strategic Plan • •Strategic Plan Execution • Execution • Political/ Government Environmental Health • •Environmental, and Safety Health, and Safety • SEC/ Disclosures • Health Authority • Local/Federal • SEC/ Disclosures Reporting • Reporting Process Process Strategy Strategy Regulatory/ • Regulatory Compliance • Compliance Regulatory Regulatory/Legal • Legal • Information Information • Technology Technology • Strategic Plan • Strategic Plan Development • Development • Compliance Network/ • Governance/ • Governance/ Compliance Network/ Infrastructure Oversight Infrastructure Oversight • Product Liability Product Liability • Stakeholder Class • Stakeholder Class Actions • Actions Business Continuity Security/Access • Data Security/Access • Business Continuity • Data Data Integrity • Reliability • Data Integrity • Reliability • Physical Security Miscellaneous • Physical Security Miscellaneous • Crisis Management • Crisis Management • Change Response • • •Regulatory/Legal Regulatory/Legal Controls Controls Availability • • Availability Capacity • • Capacity • •Media Media Financial Reporting • Cash Flow • Liquidity Financial Reporting • Liquidity • Cash Flow Debt Rating • Currency Debt Rating • Currency• Credit • Credit • Operational Execution • Political/ Government • Customer Damage Lawsuits • Interest Group Lawsuits •• Infrastructure Infrastructure •• Ecommerce E-commerce • Knowledge Management Management • Knowledge • Management Reporting • Management Reporting • Shareholder Relations • Shareholder Relations 73 2011 survey results The risk map utilizes impact and likelihood scores to depict which risks have high inherent risk and may require further management attention 10.0 9.0 O 8.0 T Major 7+ E Impact K C R N 7.0 D H I S A B L F J Q M P 6.0 Moderate 5 5.0 U G 4.0 Minor 3 3.0 2.0 2.0 3.0 Unlikely - 3 74 4.0 5.0 6.0 Likely – 7+ Possible - 5 Likelihood 7.0 8.0 2011 survey results Management gap analysis provides insight into which risks may not be receiving sufficient management attention by examining residual risk. Management effectiveness Inherent risk Catastrophic 9 Major 7 Moderate 5 Minor 3 Minimal 1 9 9 9 Extremely effective 8 8 7 7 7 Strong 6 6 5 4 5 effective 4 3 3 2 2 1 1 0 0 5 Moderately 3 Limited 1 Minimally effective Management Effectiveness Inherent Risk 2011 Focus Risk Inherent risk 7.7 7.3 7.5 8.1 8 7.1 4 8 8 7 7.5 7.4 6.5 7 9 6 7 7 8 8 5 Inherent risk ME 5.4 Gap 2.3 6.3 4 4.1 7 4.6 5 6.4 5 3.7 2.5 5.4 5.5 7 8 6 5.3 6 5 7 5 ME 1 3.5 4 1 2.5 1 1.6 3 3.3 5 2 1 0 1 0 1.7 1 3 1 0 Gap Gap analysis compares the relationship between inherent risk and current risk management effectiveness to determine if a risk is over- or under-managed. Large positive gaps indicate potential under-management and the need to develop a risk response 75 McDermott Risk Management and Insurance Department 76