Leading the Way in Electricity
SM
Enterprise Information Management
Vision &
Strategy
Governance
Architecture
Delivery
1
SOUTHERN CALIFORNIA EDISON
Leading the Way in Electricity
SM
Guiding Principles
• Minimize the disruption to current efforts
• Ensure all efforts are going in the same direction
• Ensure consistency and resusability
• Minimize redundancy (duplicate efforts)
What is EIM?
EIM is an enterprise program that plans
for, manages, structures, and provides
information assets (structured and
unstructured) to maximize the value of
information for decision making,
operations, and corporate strategy.
Vision & Strategy
Strategy
Governance
Organization
Long Term:
• Define Future State Roadmap –
focuses on creating an environment
that facilitates collaboration and
reuse.
• Expand & Re-brand the BICC –
focuses on creating a partnership
between SCE Business Units and
IT&BI that maximizes the EIM
investment.
• Define and institutionalize data
governance across the enterprise
• Extend EIM from a BI-focus to
include Information and Knowledge
management capabilities.
Create an operating model for SCE that:
• Optimizes the use of information created,
obtained, analyzed, and acted upon by all
stakeholders
• Serves as the authoritative source for
services, shared components, and
practices
Vision
Governance
Approach
Vision & Strategy
Architecture
Influences
Process
Delivery
Architecture
Metrics
Current State
Master Plan
Sets Direction
Framework
Target State
Gartner’s Component Model
• Utilize Gartner’s component model as a
framework for organizing and building out
our EIM capability
• Measure progress against the Gartner’s
EIM Maturity Model
• Enable Business Units to access their data in a timely and
cost-effective while protecting SCE’s information assets.
• Establish the appropriate foundation (people, process,
technology) that balances efficient Business Unit self service
with cost-effective IT&BI rendered services.
• Expand and re-brand the role of the Business Intelligence
Competency Center to support SCE’s EIM requirements.
2
Short Term:
• Quick Wins – focuses on the delivery of
high priority Business Unit requests.
• Operational Improvements – focuses on
improving IT&BI’s delivery capability.
SOUTHERN CALIFORNIA EDISON
Leading the Way in Electricity
SM
High Level Engagement Model
CSBU
TDBU
Least Complex
BI
OS
IT&BI
Power Systems
GBU
Corporate Center
Data and Information Services
Ad-hoc Reporting Highly Formatted
• Web Intelligence (Corp/Regulatory) Reporting
• Explorer
• Crystal Reports
OLAP Analysis
• BEx
Dashboards
• Xcelsius
Most Complex
All BI Tools
Predictive Modeling Advanced Ad-hoc
• Predictive
& Analytics
Workbench
• SAS
•
•
•
•
•
•
•
Data
Mgmt
Data Quality/Integrity
Data Security
Data Movement
Semantics Mgmt
Master Data Mgmt
Data Warehousing
Data Lifecycle Mgmt
Provide
Increasing Skills Required
BICC
Enterprise
Information
Governance
Self Service*
BICC Rendered
Services
Data and Information Services Foundation
Vision &
Strategy
Governance
EIM Core
Processes
Organization
Tools &
Technologies
Build &
Maintain
* BICC will provide upon request
3
SOUTHERN CALIFORNIA EDISON
Leading the Way in Electricity
SM
EIM Framework
Baselined
Vision & Strategy
Primary Focus
Governance
EIM Core
Processes
Addressed as needed to support
Primary Focus areas
Organization
Data Quality
Vision
Sponsorship
CSFs & KPIs
Data Integrity
Data Security &
Protection
Mission
Stewardship
Data Lifecycle
Management
Structure
(Virtual, Hybrid,
…)
Strategy
Semantics
Management
Information
Architecture
Blueprint
Management
Roles &
Responsibilities
Technologies
(DBMS, CMS,
ETL, EAI, EII,
Data Modeling,
BI/DW,
Collaboration)
Functional
Services
Knowledgebase
& Repositories
Business Value
& Relationship
Management
Standards &
Best Practices
Data Movement
Policies,
Principles &
Tenets
Tools &
Technologies
Database
Management
Goals &
Objectives
Alignment
Master Data
Management
Information
Services (A&R)
Value
Propositions
Structure
Services &
Support
Source: Xtensible Solutions
See Backup for Details
4
SOUTHERN CALIFORNIA EDISON
Leading the Way in Electricity
SM
Select Projects in EIM Footprint
Primary Focus
Addressed as needed to support
Primary Focus areas
EIM Core
Processes
Governance
Data Quality
Sponsorship
Tools &
Technologies
Customer
Address Quality
Customer
Confidential Data
Data Integrity
Enterprise Data
Governance (AG#32)
Data Governance for
Edison Smart Connect
BW Security
Redesign
Stewardship
CSBU Data
Strategy
Data Governance for
Dynamic Pricing
Data Governance for GIS
(TDBU/OSBU)
SAP Data Retention
& Archiving
Policies,
Principles &
Tenets
Foundation for
Metadata Services
(AG#22, m3)
Business Analytics
(AG#12)
Data Governance for
Power Supply
Alignment
Data Services/EDLC
Alignment
Std Enterprise
Launching Page for
Reporting
Supply Management/AP
Dashboards
Structure
Std Enterprise
O&M Reporting
KPI Reporting Dashboard
for Employee Onboarding
(AG#31m2)
Data Security &
Protection
Data Lifecycle
Management
Data Movement
Semantics
Management
Database
Management
Master Data
Management
Information
Services (A&R)
Services &
Support
Information
Architecture
Blueprint
Management
Edison SmartConnect
Data Warehouse
(AG#1m4)
BI Security
SAP Data
Services
GIS-specific Enterprise
Data Model (AG#24m1)
GIS Services & Metadata
Management
Fleet Performance
Management Dashboard &
Reporting
IT&BI Performance
Reporting to BUs
Technologies
(DBMS, CMS,
ETL, EAI, EII,
Data Modeling,
BI/DW,
Collaboration)
Optimize Business
Objects Enterprise
environment setup
and Integration with
BW
RM/DM (Open Text)
Knowledgebase
& Repositories
Enterprise Performance
Management Dashboard
(OSBU, TDBU, IT&BI)
CRM Reporting
Microstrategy
Conversion
Standards &
Best Practices
Enterprise Content
Management
Platform
Knowledge Transfer
Matrix (SONGS)
SONGS Pre-outage
and Outage reporting
for Work Mgmt &
Finance
Edison SmartConnect
Reporting
2011 IT&BI Achievement Goals (see next slide)
5
SOUTHERN CALIFORNIA EDISON
Leading the Way in Electricity
SM
2011 IT&BI AGs in EIM Footprint
Leadership
Team
Goal Leads
Div/
Dept
1. Edison SmartConnect Program
(CSBU) - Support the Edison
SmartConnect Program by
managing systems, operations,
and technology to achieve billing
and customer satisfaction target
D Erickson
A Hutchison
Dept
12. Business Analytics
Implementation (SCE) Establish
Business Objects tools and
processes as the standard
foundation for SCE analytics and
reporting.
H Freeman
M Peacore
Div
22. Advance Enterprise Architecture
and Services - Advance
Enterprise Architecture and
Services to support Data
Management, SOA business
process management, Content
Management, and Cloud
Computing opportunities.
G Ahwah
S Ramaswamy
24. Geographic Information System
(GIS) - Extend existing, but
limited, GIS services to an
enterprise GIS Service
G Ahwah
31. Employee Onboarding –
Implement technology solution to
improve the employee
onboarding process
32. Implement Enterprise Data
Governance - Support Business
units in the implementation of
Data Governance by providing
frameworks and processes
Name-Description
Expected
Completion
Measure Leads
Complete Data Warehouse Stage 2 implementation.
4th Qtr
Nu Pho
Identify Business Objects (BOBJ) project initiatives in
each one of the 5 process areas: Finance, HR,
Operations Support, EAM TDBU/Non-Energy, and
EAM Generation.
1st Qtr
M Peacore
Successful implementation of at least one of the
identified project initiatives in each one of the process
areas.
4th Qtr
M Peacore
Div
Implement foundation for Metadata services.
Complete requirements gathering, conceptual
operating models, high level processes, and
understand available tools. Select platform and
operationalize services to enable enterprise Metadata
management.
4th Qtr
R Ruiz
J Horstman
M Pinter
Div
Develop GIS-specific enterprise data model leveraging
key project work.
2nd Qtr
S Ramaswamy
D Walsh
H Freeman
M Mehta
Div
Implement KPI reporting dashboard for tracking
onboarding progress.
2nd Qtr
M Mehta
R Bourland
M Peacore
Div
Acceptance of data governance framework by SCE
Business Unit leaders.
4th Qtr
M Peacore
Successfully implement data governance projects for
two data families for business units such as TDBU and
CSBU.
4th Qtr
M Peacore
Measure of Success
6
SOUTHERN CALIFORNIA EDISON
Leading the Way in Electricity
SM
EIM Priorities
HIGH
MEDIUM
LOW
Information Services (A&R)
Data Security & Protection
Master Data Management
Data Governance
Data Quality
Database Management
Semantics Management
Data Integrity
Data Movement
Data Lifecycle Mgmt
Services & Support
Information Architecture
Organization (Roles & Responsibilities, Structure, KPIs, Org Readiness)
Tools & Technologies
Define, Plan, Implement
Define, High Level Plan
Define
Prioritization Scoring
EIM
Foundational
Importance to
Business
Current
Maturity Level
EIM
Foundational
Importance to
Business
Current
Maturity Level
Data Governance
High
High
Low
Semantics Management
High
High
Low
Data Quality
Low
Medium
Medium
Database Management
Medium
Low
High
Data Integrity
Low
Medium
Medium
Master Data Management
Medium
Low
Low
Medium
High
High
Information Services (A&R)
High
High
Medium
Data Lifecycle Mgmt
Low
Medium
High
Services & Support
High
Medium
Medium
Data Movement
High
High
Medium
Information Architecture
High
Medium
Low
Component
Data Security & Protection
Component
7
SOUTHERN CALIFORNIA EDISON
Leading the Way in Electricity
SM
Back up
8
SOUTHERN CALIFORNIA EDISON
Leading the Way in Electricity
SM
Gartner’s Maturity Model
EIM
Components
Level 0
Unaware
Level 1
Aware
Vision &
Strategy
Org makes
strategic
decisions without
adequate
information
Power of information is
understood but
strategy is still project
oriented
Value of information
realized & shared on
cross-functional
projects
No governance
security or
accountability
Efforts to document the
risks associated with
uncontrolled
information assets
have begun
Org formalizes
objectives for
information sharing to
achieve operational
efficiency
Governance
Level 2
Reactive
Level 3
Proactive
Level 4
Managed
Level 5
Effective
Senior Mgt. recognizes
enterprise information
sharing as critical
Senior management
embraces EIM then
markets and
communicates it
Senior management
sees information as a
competitive advantage
and exploits it
Gov council(s) and their
policies adhered in parts
Governance councils
1
and steering
committees resolve
problems pertaining to
cross-functional
information
Monitoring and
enforcement of
information
governance is
automated throughout
the
enterprise
2
Architecture
Delivery
No model to
share enterprise
information
Information is
fragmented &
inconsistent
across diff apps
Locally maintained data
Normalized information  Localized integration
model align to a
silos through
 Largely point-to-point
centralized enterprise
consolidation
interfaces
architecture guidance
Recognized need for
common standards,
tools and models to
use skills more broadly
and to reuse project
materials
Data redundancy
statistics show
significant overlaps in
master data assets.
Standards for information
sharing are documented
and agreed upon
Some information
needs met using the
enterprise approach
EIM becomes part
of the process for
planning, designing
and developing
applications
 Seamless
information flows
• Integrated master
data domains
EIM group
coordinates all
information
management efforts
1 We recommend a Target level 4 in order to maintain the balance between BU independence with enterprise needs
2 We recommend a Target level 4 in order to maintain the balance between BU self-service and appropriate centralized support
SCE Current Level
SCE Target Level
9
Assessment by Cognizant Technologies
SOUTHERN CALIFORNIA EDISON
Leading the Way in Electricity
SM
Three Pillars of Accountability
EIM “Orchestra Leader”
Robb Bourland
Guiding Principles
• Minimize the disruption to
current efforts
Functional
Architecture
Technical
Lead
M. Peacore
Lead
J. Kelly
Lead
M. Provenzano
• Consultation,
planning & client
service
• Requirements
gathering &
functional solution
design
• Functional
configuration
• Process and
governance
• Integration with BU
EIM initiatives &
roadmap
• Architectural solution
design
• Integration with
Enterprise
Architecture
• Cross functional
impact assessment
• Tool capabilities
• Process and
governance
• BU level data
architecture
• Technical design
• Technical build
• System maintenance
& operation
• Patch management
• Custodial work
(capacity, archival,
integrity)
• Data security
• Process and
governance
• Tool implementation
& support
10
• Ensure all efforts are going
in the same direction
• Ensure consistency and
resusability
• Minimize redundancy
(duplicate efforts)
SOUTHERN CALIFORNIA EDISON