www.Dynamic-Direct.com
1.800.956.6006
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Dynamic Direct Call Center & Fulfillment Solutions is a
turnkey, relationship-based business solution in the direct
response industry. By combining fully integrated call center
operations with innovative technology and seamless
fulfillment services, we commit to personally help clients
increase revenue and achieve long-term growth.
Sell
Ship
Succeed
www.Dynamic-Direct.com
1.800.956.6006
2
Dynamic Direct is a US-based, ready-to-operate call center. We
seamlessly service your business with LIVE operator Inbound and
Outbound call support. Our 34,000 sq ft facility was remodeled in June
2009, and is equipped with a multi-million dollar state-of-the-art
phone system. With the most skilled agents and departmental support
in the industry, Dynamic Direct is your one stop shop to Sell, Ship, and
SUCCEED!
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Fun, Fast Paced Environment
34,000 sq ft Call Center
20,000 sq ft Distribution Center
300 Call Center Workstations
Agent Versatility to Sell Any Product
Hands-On Training Facility
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Inbound & Outbound Sales
Customer Care Department
Management Staff
Fulfillment
Compliance Monitoring & Coaching
Internal Marketing
www.Dynamic-Direct.com
1.800.956.6006
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As a diverse global company with a local presence, Dynamic Direct resides in Cincinnati,
Ohio. Dynamic Direct celebrated the grand reopening of their building in June 2009, after a
$6 million investment in building upgrades and revamped infrastructure. Your company will
utilize a fully managed call center with the latest CRM technologies.
www.Dynamic-Direct.com
1.800.956.6006
4
my [magazine] club
www.Dynamic-Direct.com
1.800.956.6006
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Dynamic Direct has developed solutions and procedures to
achieve and exceed clients’ programs through:
Project
Manager
•Dedicated Project Manager
•Complete Inbound and Outbound Sales
Fulfillment
Call Center
• Exceptional Customer Care
• Quality Assurance and Training
•Customized Technology Solutions
•Telephony Integration
•Internal Marketing team
Media
Expertise
Partnership
Training
and Quality
•Media Expertise Relationships
•Direct Fulfillment
Internal
Marketing
www.Dynamic-Direct.com
1.800.956.6006
Technology
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Expect professional, consistent service, support and information with every interaction.
Streamline
Staffing Needs
“Whether your goals are to achieve higher close rates,
lower handle times, first call resolutions, or greater
customer satisfaction, Dynamic Direct has the solution.”
Risk
Management
Financial
Savings
Holley Danner Since 2002
Dynamic
Direct
Handle
Seasonal or
Situational Call
Volume
Increases
Testing and
Learning
Improve Sales
& Enhance
Services
www.Dynamic-Direct.com
1.800.956.6006
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24/7/365
Versatile Sales
Force to Support:
Performance Based
Call Routing
•After Hours
•B2B and B2C Markets
•Skill-based Agents
•At Home Agents
•Response Product Offers
•Business-rules Routing
•Weekends and Holidays
•Up-Sells and Cross-sells
•Customer-Focused
Support
•3rd Party Optional AddOns
•Priority Level Available
Agent
•Overflow
•Disaster Support
•Scalable Support to fit your
needs
•*Fulfillment available for
Call Center Projects
•Customer Satisfaction
•Positive and memorable
experiences
•Reduce average call-times
“Our Sales Department has tremendous energy. It is a team
environment and when you visit our call center you will see the
dedication to success. Good Attitude=Good Sales.”
Patrick Walsh Since 2003
www.Dynamic-Direct.com
1.800.956.6006
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Full Service solution to Support:
B2B and B2C Markets
Expired Customer Renewals
Win-Back Incentive Programs
Customer Call Backs
Warm Lead Contact Strategy
Decline Recovery Program
Direct Mail Follow-Up
Lead Generation
www.Dynamic-Direct.com
1.800.956.6006
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Business
Appreciation
Calls
Live Web Chat
Email
Answering
Service
Customer
Satisfaction
Surveys
Call Answering
Service
In-house
Marketing
Team
Virtual
Receptionist
Research
Surveys and
Polling
Billing & Claims
Appointment
Setting
Third Party
Verification
www.Dynamic-Direct.com
1.800.956.6006
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Customer Retention
Customer Response
Customer Resolution
•Cultivate Strong Customer
Bonds
•Billing Questions
•Prompt and Fair Manner
•Customize Content
•Shipping Inquires
•Return Processing
•Log, Investigate and
Resolve Problems
•Questions and Comments
•Satisfaction is KEY
•Product Troubleshooting
•Quick resolution, rapid
return customer
•Customer Loyalty Programs
•Under Promise – Over
Deliver
•A 5% increase in customer
retention can increase
profits by 25-95%
•Incident Response
•Attention to Detail
•Resolve to improve
“Our customer service department is superb because we
continuously meet and exceed our customers’ expectations.
Norman Daugherty Since 2004
www.Dynamic-Direct.com
1.800.956.6006
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At Dynamic Direct, we are about being the best! We have the best employees and this starts
with our training and education. Our modern training facility is on–site and fully equipped
with 40 workstations and projection screen.
Education
• Training manual design
•Rigorous Training for your
programs success
•Role Playing
•Interactive High Energy
Approach
•Recorded call listening
•Train the Trainer
•Testing and certification
throughout each stage
www.Dynamic-Direct.com
1.800.956.6006
12
Dynamic Direct not only records all calls in their entirety (inbound AND outbound) but also
monitors each individual call using innovative voice analytics technology to ensure compliance
with all applicable federal and state regulations. Our superior compliance department further
reviews those calls designated by the technology and can provide pointers, tips, techniques and
even training to your projects.
Dynamic Direct is PCI compliant so you no longer have to worry about vulnerabilities to
consumers’ data.
Call Monitoring
Advanced
Speech Analytics
System
Side by Side
Coaching
Sessions
Call Scoring and
Feedback
www.Dynamic-Direct.com
1.800.956.6006
Team Listening
and Calibration
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Our high quality fulfillment and distribution services will ensure that each customer receives
accurate, efficient service after the sale. Our flexible infrastructure accommodates a wide level of
products, orders, and volumes. Regardless of the level of your business activity, we ensure that
products are processed in a timely and accurate manner.
20K sq. ft.
Facility
GMP FDA
Compliant
Freight
Management
Product Receipt
Inventory
Management
Reverse
Logistics
Address
Verification
Direct
Response
Fulfillment
Retail
Fulfillment
www.Dynamic-Direct.com
1.800.956.6006
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Connectivity
Business
Intelligence
Order Processing
•Point to Point Connection
•Data Integration
•Real Time or Batch
•VPN Connectivity
•Backup Systems
•Consistent Data Capture
•SIP Trunk
•Verification reports
•Fast and Accurate
•VOIP Phone System
•Forecasting
•Dedicated T-1 and DS-3
•Reporting Development
and Delivery
•Secure web transfer or
encrypted FTP
•PCI Compliant
“Security has always been an important aspect of our own contact
center — when collecting customer information and credit card
numbers. To protect this information, we've invested heavily in
developing a multi-layered infrastructure that meets and exceeds
industry security requirements.”
www.Dynamic-Direct.com
1.800.956.6006
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State of the art VOIP phone system:
Aspect Unified IP release 6.6 with M3 IVR and Call Miner
Advanced CTI capabilities –readily integrated with any database
100% call recording –screen capture and voice analytics
Real – Time Call Analysis
Multiple Outbound Dialer modes with leading answer detection
Virtual Queue and Automated callback technologies
Voice Recognition capabilities
Skills –Based Network Routing
www.Dynamic-Direct.com
1.800.956.6006
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Ready to see for yourself how Dynamic Direct can help your business succeed?
Contact us today to schedule an on-site facility tour and see us in action!
www.Dynamic-Direct.com
1.800.956.6006
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www.Dynamic-Direct.com
1.800.956.6006
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