The Role of An Enterprise Wide Commitment to “Green” in Becoming a Top Employer
June 2, 2010

LoyaltyOne | Green Employers Conference, 2010 | May 31, 2010
The Beginning…
• Sustainability began as a grassroots movement in 2006 with our volunteer group LEAF
• It started out as water cooler conversations, sharing environmental petpeeves
• The group pushed to get rid of styrofoam cups in the office and held lunch and learns to raise environmental awareness
All information contained herein is confidential and/or proprietary information of LoyaltyOne, Inc. and any unauthorized use and/or any disclosure is strictly prohibited.

LoyaltyOne | Green Employers Conference, 2010 | May 31, 2010
Building into the Core Business
• LEAF’s environmental initiatives caught the eye of our CEO
• In 2009 sustainability was built into the business strategy
• Four priority areas:
1. Reduce our Harmful Impact
2. Adopt Environmentally Sanctioned
Facilities
3. Enable our Associates to Lead
Sustainable Lives
4. Adopt a Leadership Role in Community and Industry
All information contained herein is confidential and/or proprietary information of LoyaltyOne, Inc. and any unauthorized use and/or any disclosure is strictly prohibited.
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LoyaltyOne | Green Employers Conference, 2010 | May 31, 2010
Sustainable Fleet
• Fleet of two SMART cars at our Toronto head office for business use
• Allows associates to take public transit to work and still be able to get to offsite meetings when needed
All information contained herein is confidential and/or proprietary information of LoyaltyOne, Inc. and any unauthorized use and/or any disclosure is strictly prohibited.

LoyaltyOne | Green Employers Conference, 2010 | May 31, 2010
Discounted Transit Pass and Scooters
• Discounted monthly TTC passes
• Discounted scooters from the AIR MILES Reward catalogue
All information contained herein is confidential and/or proprietary information of LoyaltyOne, Inc. and any unauthorized use and/or any disclosure is strictly prohibited.

LoyaltyOne | Green Employers Conference, 2010 | May 31, 2010
Videoconferencing
• Videoconferencing units are setup at our
Toronto, Mississauga, Calgary and
Montreal offices
• Reduces travel between offices
All information contained herein is confidential and/or proprietary information of LoyaltyOne, Inc. and any unauthorized use and/or any disclosure is strictly prohibited.

LoyaltyOne | Green Employers Conference, 2010 | May 31, 2010
Sustainable Facilities
• Two of our offices are built to Leadership in Energy and Environmental Design
(LEED) standards
• Mississauga Call Center
 LEED Gold interior
 Features an 800 solar panel array on the roof and carport
 Generates 165 Kilowatts of power
• Calgary Office
 LEED Gold
All information contained herein is confidential and/or proprietary information of LoyaltyOne, Inc. and any unauthorized use and/or any disclosure is strictly prohibited.

LoyaltyOne | Green Employers Conference, 2010 | May 31, 2010
Mississauga Call Center
All information contained herein is confidential and/or proprietary information of LoyaltyOne, Inc. and any unauthorized use and/or any disclosure is strictly prohibited.

LoyaltyOne | Green Employers Conference, 2010 | May 31, 2010
800 Solar Panels
All information contained herein is confidential and/or proprietary information of LoyaltyOne, Inc. and any unauthorized use and/or any disclosure is strictly prohibited.

LoyaltyOne | Green Employers Conference, 2010 | May 31, 2010
Interior Office
All information contained herein is confidential and/or proprietary information of LoyaltyOne, Inc. and any unauthorized use and/or any disclosure is strictly prohibited.

LoyaltyOne | Green Employers Conference, 2010 | May 31, 2010
Solar Inverter Wall
All information contained herein is confidential and/or proprietary information of LoyaltyOne, Inc. and any unauthorized use and/or any disclosure is strictly prohibited.

LoyaltyOne | Green Employers Conference, 2010 | May 31, 2010
Calgary Office
All information contained herein is confidential and/or proprietary information of LoyaltyOne, Inc. and any unauthorized use and/or any disclosure is strictly prohibited.

LoyaltyOne | Green Employers Conference, 2010 | May 31, 2010
Communication Tools
• On AIR Blog
• Internal Sustainability Newsletter
 ‘Sustainability Matters’
• Internal Employee Newsletter
 ‘Happenings’
 Has a Sustainability updates section and a ‘Green Tip’ of the week
• Employee lunch and learns
• Annual Environmental Fair
All information contained herein is confidential and/or proprietary information of LoyaltyOne, Inc. and any unauthorized use and/or any disclosure is strictly prohibited.

LoyaltyOne | Green Employers Conference, 2010 | May 31, 2010
Coffee
122,400 cups of coffee were served in our cafeteria in 2009
By using reusable mugs, we saved the amount of paper equivalent to 20 trees!
All information contained herein is confidential and/or proprietary information of LoyaltyOne, Inc. and any unauthorized use and/or any disclosure is strictly prohibited.

LoyaltyOne | Green Employers Conference, 2010 | May 31, 2010
AIR MILES My Planet
• Launched in April, 2009
• 70% of Canadian households participate in the AMRP
• Aims to promote sustainable purchasing decisions
• You can Earn, Burn and Learn
• 100+ green rewards to redeem for
• Partnered with TerraChoice to determine what products qualified for the program
All information contained herein is confidential and/or proprietary information of LoyaltyOne, Inc. and any unauthorized use and/or any disclosure is strictly prohibited.

LoyaltyOne | Green Employers Conference, 2010 | May 31, 2010
All information contained herein is confidential and/or proprietary information of LoyaltyOne, Inc. and any unauthorized use and/or any disclosure is strictly prohibited.

LoyaltyOne | Green Employers Conference, 2010 | May 31, 2010
Sustainability Priorities for 2010
1
2
Reduce Our
Harmful Impact
Adopt Environmentally
Sanctioned Facilities
3
4
Enable Our Associates to Lead Sustainable Lives
Adopt a Leadership
Role In Community
& Industry
All information contained herein is confidential and/or proprietary information of LoyaltyOne, Inc. and any unauthorized use and/or any disclosure is strictly prohibited.
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LoyaltyOne | Green Employers Conference, 2010 | May 31, 2010
Public Accountability Report
• First Public Accountability report to be released in 2010
• Focuses on community, environment and culture
All information contained herein is confidential and/or proprietary information of LoyaltyOne, Inc. and any unauthorized use and/or any disclosure is strictly prohibited.

LoyaltyOne | Green Employers Conference, 2010 | May 31, 2010
WWF-Canada Living Planet @ Work
• Partnered with WWF-Canada to participate in their LP@W program
• 16 month program
• Helps engage associates in energy conservation in the workplace
• Educates associates on conservation issues and helps them reduce their energy consumption
All information contained herein is confidential and/or proprietary information of LoyaltyOne, Inc. and any unauthorized use and/or any disclosure is strictly prohibited.

LoyaltyOne | Green Employers Conference, 2010 | May 31, 2010
AIR MILES for Social Change
• Partners with government agencies, energy utilities, transit service providers, and non-governmental organizations
• Creates incentives for
 Energy Conservation
 Public Transit
 Waste Reduction
• Energy conservation program with the
OPA launched April, 2010, it engages
Ontarians to reduce their energy consumption
All information contained herein is confidential and/or proprietary information of LoyaltyOne, Inc. and any unauthorized use and/or any disclosure is strictly prohibited.

LoyaltyOne | Green Employers Conference, 2010 | May 31, 2010
Employee Engagement
• 85% of our associates would recommend LoyaltyOne as one of the best places to work
“I’m proud to be a part of a company that puts the planet and the community into the business mix”
“When I have someone on the phone who says
‘You guys at Air Miles are great’ – at that time, I can’t be prouder”
“Great people, great clients to work with and the best team ever”
“A challenging, rewarding and fun place to work”
All information contained herein is confidential and/or proprietary information of LoyaltyOne, Inc. and any unauthorized use and/or any disclosure is strictly prohibited.

LoyaltyOne | Green Employers Conference, 2010 | May 31, 2010
Questions?
© 2010 LoyaltyOne, Inc. All rights reserved.
All information contained herein is confidential and/or proprietary information of LoyaltyOne, Inc. and any unauthorized use and/or any disclosure is strictly prohibited.
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