Aravind Eye Care System
Case Presentation
By
Radha
Shalini
Srikanth
Vanaja
VISION OF AECS

The vision of AECS is
“To focus on improving the total health
of the country”
ROLE OF OPERATIONS IN
MEETING THEIR OBJECTIVE

Their main goal must be to determine the most efficient and
optimal methods of supporting patient care delivery which can
be achieved through improving quality and efficiency of the
available resources.

They must focus on managing patient flow - the movement of
patients through a set of locations in a health care facility.

Have an organized and smooth coordination with pharmacy
and laboratory.

Focus on proper transporting of patients and equipment.

Focus on labour productivity, reduce waiting lines, and
generally improve the patient’s overall experience—all of
which helps to improve the organization’s financial health

Flexibility in the working hours of the hospital.

Aim to develop “Decision support systems” for effective
capacity planning in a hospital environment

Reduce the defect rate of the lenses.
What performance measures does AECS
use?



Importance is given to Quality and safety needs
They set up factory so that they can focus on eye care
They provide similar services to both the paid and non-paying
patients.
Should the performance measures be different for the
two business models pursued by AECS?
What are the concern areas for AECS in
realizing its vision?



To recruit and retain the doctors
To change the number of hours of working
To reduce the defects in the lenses
THANK YOU 