Welcome
TO
A T F Expert Group for Transport
Government of Karnataka
Presentation on
Performance Evaluation of RFD
For
Bangalore Metropolitan Transport
Corporation 2012-13
By
Anjum Parwez,IAS
Managing Director
15-04-2013
Daily (31.03.2013)
•We own
6427 buses
•We operate
6189 bus schedules
• We perform
12.98 lakh service kms
• We make
80825 bus trips
• We earn
Rs 4.19 crore
• We carry
48.00 lakh passengers
Infrastructure
Bus Depots –
39 Bus stations – 50
Man power deployment: 33918
Bus staff ratio: 5.3
Section 1:
Vision,
“Make BMTC sustainable, people centered and choice mode of travel for
everyone”
Mission
To make services available, accessible and affordable
To focus on providing safety for all stakeholders in travelling
To integrate and coordinate with other transport networks and agencies
To adopt labour and environment friendly practices
To instill accountability and transparency at all levels of the
organization
To utilize technology to provide convenience to commuters, crew etc
To innovate and reform to enhance performance
To benchmark in order make service level improvements
Section -01
Objectives
To improve the quality of the service
To provide safe travel mode to the commuters and to
improve the environment
To improve the governance using IT initiatives and
commuter centric activities
To improve and upgrade the transport infrastructure
Section -01
Functions
Increasing no of schedules and Vehicles.
Reducing % cancellation .
Increasing Effective kms and vehicle utilization
Increasing fuel efficiency.
Reducing incidents of breakdowns and accidents.
Increasing Traffic revenue.
Increasing other revenue
Reducing cost of operation.
Improving Employees‘ skill through imparting training
Increasing civil infrastructure.
2012-13 End of the year RFD Report
Achievements
The Corporation operated 6189 schedules against the target of 6250.
The Corporation held the fleet strength of 6427 buses as against the
target of 6489.
The % cancellation of kms. during the year was 5.3
The Corporation operated 4638.23 lakhs kms as against target of
4809.93 lakh kms. The vehicle utilization achieved was 220.6 kms against
target of 225.0
 The Corporation achieved 3.84 KMPL against the target of 3.89
The rate of breakdown during the year 2012-13 was 0.08 for every
10,000 kms.
 The rate of accidents was 0.08 for every 1,00,000 kms operated.
The Corporation realized total revenue of Rs. 164500.48 lakhs against
the target of Rs. 178785.00 lakhs

2012-13 End of the year RFD Report
Achievements - Contd
The Corporation incurred the cost of operation of Rs. 171082.58 lakhs
against target of Rs.178601.00 lakhs.
 During the year the training was imparted to 14372 Employees.
During the year 2 Depots were added at Dasanapura & Gunjur
2 new bus stations at Sri Vidyanagar and ISRO Layout were made
operational
All the vehicles are checked for permissible smoke emission every
month
All the depots are installed with water recycling plants.
Plantation is taken up in all depots, bus stations and Vaddarahalli Drivers
Training Institute under afforestation.
2012-13 End of the year RFD Report for BMTC
Annexure-1
Mandatory Success Indicators
Objective
Actions
Success Indicator
Unit
Weights
Efficient
functioning of the
RFD System
1.1 Timely submission of draft RFD for
approval
1.2 Timely submission of end of the year
RFD Results
2.1 Timely updation of website contents
1.1.1 On-time submission
30-7-2012
1.2.1 On-time submission
30-07-2012
2.1.1 Percentage of Notifications, GOS,
Circulars uploaded on the website within
one week of issue
Once in fortnight
3.1.1 On-time submission
31-12-2012
3.2.1 On-time submission
10th of Month
Date
30-7-2012
Date
30-07-2012
Percentage
2
Date
14-03-2013
Date
As per
Schedule
Date
1
Percentage
1
Percentage
1
Efficient use of IT
in the Department
Submission of
Reports and
citizen’s Charter
3.1 Timely submission of Annual Report
3.2 Timely submission of MPIC
3.3 Implementation of Citizens Charter
Ensuring
compliance to the
Financial
accountability
framework
4.1 Timely submission of ATNS on audit
paras of C & AG
4.2 Timely submission of ATRS on PAC
Reports
3.3.1 Uploading the Citizen’s/Client’s
Charter on website
Uploaded on 31-12-2012
4.1.1 Percentage of ATNS submitted within
due date(4 months)
On time
4.2.1 Percentage of ATRS submitted within
due date(6 months)
On time
2
1
1
1
Mandatory Success Indicators (Cont’d)
Administrative 5.1 Simplification of Procedures
Reforms
Evaluation
6.1 Developing and approving ToR,
Tools
One
5.1.1 Number of redundant procedures
identified(based on credible action plan
prepared by the department and endorsed
by the ATF committee)
Nil
5.1.2 Number of redundant procedures
simplified(based on credible action plan
prepared by the department and endorsed
by the ATF committee)
Nil
5.1.3 Number of redundant procedures
notified(based on credible action plan
prepared by the department and endorsed
by the ATF committee)
Nil
6.1.1 Developing TOR, Tools and
successfully assigning evaluation to
research engines
6.1.2 Number of Evaluation studies
completed and reports submitted as per
date specified in TOR
TOTAL WEIGHTAGE
Number
1
Number
1
Number
1
Date
1
Date
1
15
Total 15
2012-13 End of the year RFD Report for BMTC
SECTION-2 KEY OBJECTIVES, SUCCESS INDICATORS AND TARGETS
Target
Actual
% Achmt Evaluation Marks
SL. No
Objectives
Weight
Action
Success Indicator
Unit
1
No of Schedules
5
Improve the Coverage Area
Increase No. of Schedules
% to Target
6250
6189
99.0
Excellent
5
2
No. of Vehicles
5
Improve Frequency in
Providing Services
Increase in No. of Vehicles
% to Target
6489
6427
99.0
Excellent
5
3
% Cancellation
5
Reducing cancellation
% cancellation
%
2.0
5.3
-
Poor
1
4
10
Increasing Effective Kms.
Increase in Effective Kms.
Lakh kms
4809.03
4638.51
96.5
Excellent
10
5
Effective Kms.
Avg . Vehicle
Utilisation
5
Increase in Kms/day/bus
Increase in Vehicle
Utilisation
Kms
225.0
220.6
98.0
Excellent
5
6
KMPL
10
Increasing Fuel Efficency
Increase in KMPL
% to Target
3.89
3.84
98.7
Excellent
10
5
Improving Vehicle
maintenance
Decrease in Rate of
Breakdowns
Rate per
10,000 Kms.
0.04
0.08
-
Poor
1
7
Rate of
Breakdowns
8
Rate of Accidents
5
Decreasing Accidents
Decrease in Rate of
Accidents
Rate per
1,00,000 Kms.
0.09
0.08
-
Excellent
5
10
Improve Revenue mobilization
with Innovation
Increased Total Revenue
In Rs.
178785.00
164500.48
92.0
Excellent
10
value for
value for
FY 2012-13 FY 2012-13
over
Target
9
Total Revenue
10
Cost of Operation
10
Measures to control cost
Decreased cost of operation
In Rs.
178601.00
171082.58
95.8
Excellent
10
Training to
Employees
Increasing the
Transport
Infraustructure
5
Training and Skill
Deveopment of Staff
Number of employee
undergo Trainings
No.
15000
14372
95.8
Excellent
5
No.
41+49
39+50
98.9
Excellent
5
-
Excellent
5
11
12
13
Environment
Conservation
Programme
5
5
Construction of new
Increase in number of units
Depots/Bus Stations/Workshop
Rainwater harvesting, Smoke
Control, Olantation, Power
Conservation
Increase in number of
units/tests
No.
23 Once ina 28 Once ina
month
month
Total 77
SECTION-2 KEY OBJECTIVES, SUCCESS INDICATORS AND TARGETS 2012-13
S.No
1
Particulars
No. of Schedules
2
No. of Vehicles
3
% Cancellation
4
Effective Kms.
5
Avg . Vehicle
Utilisation
Unit
Weight
Excellen
t
Very
Good
Good
Fair
Poor
Improve the Coverage Increase No
Area
Schedules
% to Target
05
95
90
85
80
75
Improve Frequency Increase in No
in Providing Services Vehicles
% to Target
05
95
90
85
80
75
Reducing cancellation % cancellation
%
05
2.5
3.0
3.5
4.0
>4
Action
Success Indicator
Increasing Effective
Kms.
Increase in
Effective Kms.
% to Target
10
95
90
85
80
75
Increase in
Kms/day/bus
Increase in Vehicle
% to Target
Utilisation
05
95
94
93
92
91
Increasing Fuel
Efficency
Increase in KMPL
10
95
94
93
92
91
% to Target
6
KMPL
7
Rate of Breakdowns
Improving Vehicle
maintenance
Decrease in Rate of Rate per
Breakdowns
10,000 Kms.
05
0.04
0.05
0.06
0.07
0.08
8
Rate of Accidents
Decreasing Accidents
Rate per
Decrease in Rate of
1,00,000
Accidents
Kms.
05
0.11
0.12
0.13
0.14
0.15
9
Total Revenue
Improve Revenue
mobilization with
Innovation
Increased Total
Revenue
10
10
9
8
7
6
% to PYR
SECTION-2 KEY OBJECTIVES, SUCCESS INDICATORS AND TARGETS-Cont’d
S.No
Particulars
10
Action
Success Indicator
Measures to control cost Decreased cost of operation
Unit
%
Weight
Excellent
Very Good
10
2%above
Cap (Tgt)
5%above
Tgt
Cost of Operation
Good
Fair
Poor
7%above 10%above
15%
Tgt
Tgt
above Tgt
Training to
Employees
Training and Skill
Deveopment of Staff
Number of employee
undergo Trainings
No.
5
12000
10000
8000
7000
6000
12
Increasing the
Transport
Infrastructure
Construction of new
Depots/Bus Stations
/Workshops
Increase in number of
units
No.
5
95
90
85
80
75
13
Environment
Conservation
Programme
Rainwater harvesting
,Plantation ,Power
Conservation
Increase in numbers of
units
No.
5
95
90
85
80
75
11
SECTION-2- KEY OBJECTIVES, SUCCESS INDICATORS AND ACHIEVEMENTS FOR 2012-13
Unit
Achievements in
% 2012-13
Remarks
% to Target
99.0
Excellent
% to Target
99.0
%
5.3
% to Target
96.5
Increase in
Kms/day/bus
Increase in
% to Target
Vehicle Utilisation
98.0
Increasing Fuel
Efficency
Increase in KMPL
% to Target
98.7
Rate per
10,000 Kms.
0.08
SL. No
Particulars
Weight
Action
Success Indicator
1
No of Schedules
5
Improve the
Coverage Area
5
Improve Frequency
Increase in No. of
in Providing
Vehicles
Services
5
Reducing
cancellation
Increase No. of
Schedules
2
No. of Vehicles
3
% Cancellation
4
Effective Kms.
5
Avg . Vehicle
Utilisation
6
KMPL
7
Rate of
Breakdowns
5
Improving Vehicle Decrease in Rate
maintenance
of Breakdowns
8
Rate of
Accidents
5
Decreasing
Accidents
Decrease in Rate
of Accidents
Rate per
1,00,000
Kms.
0.08
10
Improve Revenue
mobilization with
Innovation
Increased Total
Revenue
% to PYR
10.9
10
Cost of
Operation
10
Measures to
control cost
Decreased cost of
operation
%
95.8
5
Training and Skill
Deveopment of
Staff
Number of
employee
undergo Trainings
No.
95.8
11
Training to
Employees
9
10
5
10
Total Revenue
12
Increasing the
Transport
Infrastructure
13
Environment
Conservation
Programme
% cancellation
Increasing Effective Increase in
Kms.
Effective Kms.
5
Construction of
Increase in
new Depots/Bus
number of units
Stations/Workshop
%
98.9
5
Rainwater
harvesting, Smoke
Increase in
Control, Plantation,
number of units
Power
Conservation
%
95
Achieveme
Achievements Achievement
nts in
in weightage s in % 2011weightage
2012-13
12
2011-12
Excellent
Poor
Excellent
Excellent
Excellent
Poor
Excellent
Excellent
Excellent
Excellent
Excellent
Excellent
Total 77
5
93.4
4
5
93.3
4
1
3.2
3
10
94.9
10
5
97.6
10
10
98.8
10
1
0.05
4
5
0.10
5
10
13.1
10
10
96.0
10
5
97.6
5
5
98.8
5
5
-
Total 80
SECTION-3 TREND VALUES AND SUCCESS INDICATORS 2012-13
Target
SL
Weig
. Objectives
ht
No
1
2
No of
Schedules
No. of
Vehicles
%
3 Cancellation
4
Effective
Kms.
Avg . Vehicle
5 Utilisation
6
Rate of
Accidents
Success
Indicator
Unit
Improve the Increase No. of % to
Coverage Area
Schedules
Target
Actual
Target Projected Projected
value for value for value for value for value for value for value for
6370
5949
6250
6189
6700
7100
7500
6601
6162
6489
6427
6941
7390
7800
%
-
3.2
2.0
5.3
2.5
2.5
2.5
Lakh
kms
4907.69
4655.20
4809.03
4638.51
5305.50
5623.83
5961.26
05
Increase in No. % to
of Vehicles
Target
05
Reducing
cancellation
% cancellation
10
Target
FY 2011- FY 2011- FY 2012- FY 2012- FY 2013- FY 2014- FY 201512
12
13
13
14
15
16
Improve
Frequency in
Providing
Services
Increasing
Increase in
Effective Kms. Effective Kms.
05
Increase in
Kms/day/bus
Increase in
Vehicle
Utilisation
Kms
240
224.6
225.0
220.6
225.0
228.0
230.0
10
Increasing Fuel
Efficency
Increase in
KMPL
% to
Target
4.02
3.97
3.89
3.84
3.85
3.82
3.80
05
Improving
Vehicle
maintenance
Decrease in
Rate of
Breakdowns
Rate per
10,000
Kms.
-
0.05
0.04
0.08
0.04
0.04
0.04
05
Decreasing
Accidents
Decrease in
Rate of
Accidents
Rate per
1,00,000
Kms.
0
0.10
0.11
0.08
0.09
0.09
0.09
KMPL
Rate of
7 Breakdowns
8
05
Action
Actual
SECTION-3 TREND VALUES AND SUCCESS INDICATORS (Cont’d)
SL
.
Weig
Objectives
N
ht
o
9
Total
Revenue
Cost of
10 Operation
Training to
11 Employees
Increasing
the
12 Transport
Infrastructu
re
Environment
Conservatio
13
n
Programme
10
Target
Action
Success
Indicator
Unit
10
Measures to
control cost
Decreased cost
of operation
In Rs
5
Training and
Skill Deveopment
of Staff
Number of
employee
undergo
Training
No.
5
5
Rainwater
harvesting,
Smoke Control
,Plantation
,Power
Conservation
Increase in
numbers of
units/tests
Target
Actual
Target
value for value for value for value for value for
Projected
Projected
value for
value for
FY 2011- FY 2011- FY 2012- FY 2012FY 2013-14 FY 2014-15
12
12
13
13
Improve
Revenue
Increased Total
In Rs
mobilization with
Revenue
Innovation
Construction of
Increase in
new Depots/Bus
number of units
Stations
/Workshops
Actual
No.
No.
FY 2015-16
156499.26 150307.65 178785.00 164500.48 205568.00
230236.16
257864.50
151732.23 148166.11 178601.00 171082.58 203803.00
228259.36
255650.48
12000
13852
15000
14372
16000
17000
18000
38+47
37+48
41+49
39+50
43+52
45+54
49+56
24
Once in
month
28
Once in
month
23
Once in
month
28 Once
ina
28 Once ina 28 Once ina
month
month
month
28 Once ina
month
Section 4:
Description and Definition of Success Indicators
And Proposed Measurement Methodology
Criteria/Success Indicator
Description, Definition & Proposed Measurement Methodology
(1) Improved and quality service
The effective Kms. are the service and revenue earning Kms. actually used by the passengers. The increase
in effective Kms. is the real service. This is increased by introduction of new schedules, rationalization of
existing schedules and adoption passenger friendly measures.
(2) %age of Cancellation
The cancellation of effective Kms. is the real indicator of performance. This is measured on percentage basis
over targeted/scheduled Kms. More the percentage of cancellation, the performance is bad. The efforts put in
this regard will help to provide improvement in the services.
(3) Operational cost control
The major cost involved in operation of buses is from
Fuel, Staff, Tyres & Spares. All put together
constitute more than 80% of the cost of operation. Optimal achievement in fuel performance will reduce the
cost of operation. The fuel performance is measured on achievement of kilometers per litre (KMPL).The
other items in calculating the Cost Per Km. (CPKM) are on spares and effective crew utilization.
(4) Economic use of
productive inputs
The buses constitute major productive in put. They should be used effectively, this use is measured in the
form of vehicle utilization per day. One Km. improvement in vehicle utilization will save around 20 buses.
The staff constitute other productive input. The controlling of non-scheduled over time will save money for
BMTC. The Water & Electricity are other inputs. The saving of them is saving of money.
(5) Transport Infrastructure
Development
The buses need regular preventive and operative maintenance to provide quality service. The Depots are the
places where workshops are located. Increased number in Depots will help in proper maintenance and
reduction in dead Kms. The Bus Stations are the traffic generating points. More number of bus stations is the
more number of passenger comfort and quality of service. The Traffic Transit Management Centres are new
concept under JnNURM they are actually passenger amenities centres.
Section 4: Cont’d
Description and Definition of Success Indicators
And Proposed Measurement Methodology
Criteria/Success Indicator
Description, Definition & Proposed Measurement Methodology
(6) Revenue Mobilization
Activities
The revenue is the life and blood of the BMTC, Proper sale of tickets, monthly and daily passes and
proper collection revenue is the major function of BMTC. Plugging the leakage of revenue is another
function. Encouraging the transparent methods to collect revenue by way of increasing Casual Contract
services is an innovative method to increase revenue. There is one more source of revenue other than
traffic revenue which is known as the non-traffic revenue. This is the revenue earned out of lending
BMTC land and buildings on rental basis and premises for advertisement. This constitute major source
of revenue for the Corporation.
(7) IT initiatives
Technological advancement is the order of the day. Introduction of Intelligent Transport for Vehicle
Tracking ,Revenue collection, with real time information to the passengers at major Bus stations will
make significant change in the performance of the BMTC. It will also increase the service delivery to
the common public
The conservation of environment is necessity of the day. Improve the smoke emission standards, Tree
plantation, Water recycling & Rain water harvesting , energy conservation, are a few among them.
(8) Environment Conservation
Section 5:
Specific Performance Requirements from other Departments
Department
Relevant Success
indicator
What do you need?
How much you
need?
What happens if you
don’t get it?
(1) Finance
Revenue
Mobilisation Activities
Timely release of Student
To make good the
Concession
cost of operation
reimbursement
As per the target
The margin volume
decrease
(2) Transport
Overall Achievement
Clearance of the
proposals
To improve the
services
As per proposal
(3) Revenue
Transport
Infrastructure
Development
Clearance of land
disputes and furnishing
of possessions and
records
Addition of New
Depots &Bus stations
As per proposal
(4) Urban
Development
Technical Guidance
and coordination with
other stakeholders like
Department of Finance
,BBMP,BDA etc
Clearance of proposals
To improve the
services
As per proposal
New Projects will not
be implemented
(5) BBMP
Quality of service and
cost control
Maintenance of Roads
and prevention of bottle
necks on the road and
Construction of Wayside
Shelters
To improve the
services
As per proposal
Cancellation will be
more. Cost will be
more. Reduced fuel
performance. Reduced
customers satisfaction
(6)BDA
Transport
Infrastructure
Development
Early transfer of land
Addition of new
Depots and Bus
stations
As per proposal
New Depots and Bus
stations will not be
added
Why do you need it?
Decrease in quality of
service and
profitability
Addition of Depots,
Bus stations &
Workshops will be
delayed.
S.No
1.
1.
Outcome/ Impact
Jointly Responsible for influencing
this outcome/ impact with the
following organization(s)/
departments
Reduced Traffic Congestion
– Enhancing Mobility
Urban Development (Go1/K )
a.Policy
b.Coordination
c.Funding
Reduced Environmental
Externality – Reduced
idling-smoke emissions,
traffic calming etc
BBMP
a.Maintain & Support - Access
Infrastructure to Buses
b.Space for providing Information for
commuters
Success Indicator
2011- 12 2012-13 2013-14 2014-15 2015-16
Reduction in
personalized passenger
trips
8%
Improved air quality
Suitable Reduction in CO Emissions
Reduction in PT journey
time
N/A
8%
10%
14%
15%
HOME
a.Traffic monitoring
b.Address unauthorized parking
c.Provide priority to buses through
lanes and signals
1.
Increased per capita (hence Finance
Support & Clear PPP projects
overall ) productivity
KSPCB
(Monitoring of Air Quality)
Citizens and Civil Society
15%
20%
25%
30%
Sources for Preparation of Result Frame work Document
 Annual Plan submitted to Government of India
Annual Action Plan prepared by BMTC
Monthly Management Review Committee Meeting proceedings of
Transport Department Government of Karnataka
Monthly Performance Appraisal Reports prepared by BMTC
Monthly Review by Managing Director BMTC
Compendium of Transport Terms published by Central Institute of
Road Transport Pune
Annual Administration Reports published by BMTC
THANK YOU