“The First In Synthetics” ® AMSOIL Established in 1972 Focus – Manufacturing and Marketing Major Product Lines – Synthetic Lubricants and Filtration Products Privately Owned Albert J. Amatuzio Industry Firsts First API rated synthetic motor oil First Synthetic gear lubricant First Synthetic automatic transmission fluid First Synthetic racing oil First Synthetic marine oil First Synthetic diesel oil First Synthetic two-cycle oil First Extended oil drain recommendation Other companies have followed AMSOIL’s lead • • • • • • • • Pennzoil Quaker State Valvoline Havoline Castrol Mobil Amoco Kendall Duluth / Superior AMSOIL CENTER AMSOIL Distribution Centers Global Customers Singapore Indonesia Pakistan Sweden Kuwait Thailand Arabia Puerto Rico Malaysia Bermuda Jamaica Guyana Guatemala Columbia Taiwan Finland United Kingdom New Zealand Australia United Arab Emirates Japan South Korea Philippines Trinidad/Tobago Ghana Saudi Denmark South Africa Brazil • The beginning - 1972 • Quality is the Foundation for all AMSOIL products • Best of the Best – raw materials, products, packaging and people • Strictest, Global standards – ISO Growth - Complexity If you are in a growing organization there will be complexity. Complexity is the enemy of everything, especially clarity! Drivers of Success • Companies that master the art of doing it right the first time, every time and those that have and use a Quality System - will be successful in the future”. “A Guide for Quality Assurance for Our Members”, SEMA standard (Specialty Equipment Market Association) • Successful systems: • Reduce material and operational costs • Company more attractive to prospective customers • Pay for themselves over time Quality touches every aspect of a business. • The ISO 9001 and 14001 standards provide the framework. – Like the blueprint for a home. – It specifies the basic materials you need and how to integrate them to achieve a solid structure. – It does not prescribe how to decorate it – The way we furnish it, is up to us 13 Main Components • • • • • • • • • • • • • • • • • Policy Management Review Internal and 3rd party Audits Corrective and Preventive Action Customer Related Requirements and feedback Supplier requirements and evaluations Design and Development Monitoring and Measurement Document Control – Knowledge Management Record Keeping Product ID Traceability and Non-conformance requirements Objective Setting Purchasing Controls and Supplier requirements Communication Aspects and Impacts Analysis of Data Emergency Preparedness and Response 14 Summary • • • • • • • • • • • ISO Standards Blueprints AMSOIL Management System Based on the 8 Principles of Quality Customer Focused Encompass every aspect of our business – competitive advantage Environmentally – Prevent Pollution Manage the identified risks around our ASPECTS responsibly Prepare for Emergencies Fact-based decision Making – Analysis of Data Continuous Improvement Common Language 15 Thank you! What questions do you have? 16 Anne’ s Bio • • • • • BA Organizational Behavior 12 years Lab Technician – Health Industry 19 years in Manufacturing working in: • Lab • Production • Management • TQM – doing company self assessments using Malcolm Baldridge Criteria for Performance Excellence • Steering Committee for implementing ISO 9001, 14001, 18001 8 years AMSOIL QA Manager – responsibility for: • Quality Assurance – Management Rep for QMS and EMS systems • Safety Systems – OSHA implementation • Environmental Compliance and Sustainability • Regulatory Compliance Trained Evaluator for PEN