Module 1
Site Specific Induction
(CAPEX)
Site specific induction for Employees and
Subcontractors working on an Optimise site
Optimise Vision
 Everyone got home safely because of our positive Health,
Safety and Environmental culture.
 Realised healthy profits through thinking differently and
effective delivery.
 Recognised for our part in successfully delivering the largest
water industry programme by outperforming all key
measures.
 Customers choose us because we have reliably delivered
great service, are trusted, easy to work with and care.
 AMP5 provides the natural foundation for our future.
 “I want to work here”
FOR/128/Rev 05
Optimise Values
(note to inductor – see page notes)
Committed
Passionate
Reliable
Challenging
Honest
Strategic
Collaborative
FOR/128/Rev 05
Optimise Vision – the big 3
Q1 Who do you work for?
“I work for Optimise”
Q2 What do you know about Optimise?
“Optimise is a Joint Venture of four companies
Barhale
Clancy Docwra
J Murphy & Sons
MWH”
Q3 What are Optimise delivering?
“Part of the AMP5 programme for Thames Water”
(The Largest ever water industry programme in the UK)
FOR/128/Rev 05
Thames Water DVD
 Protecting lives, protecting people
Review Module 1 on DVD titled:
‘Our Company, our work, our people (4 mins)
FOR/128/Rev 05
Site Staff
(Insert picture and display on site notice board / canteen)
____________________
____________________
Contracts Manager
Site Agent / Manager
____________________
Site Engineer
____________________
Site Foreman
FOR/128/Rev 05
Project Specific Details
 Scope of the project:
• General description of works
• Work areas
• Restricted area’s or limitations
 Site Details:
 Address:
 Telephone:
 Fax:
FOR/128/Rev 05
______________________________
______________________________
______________________________
______________________________
Site Facilities
 Set out site boundaries, security arrangements,
safe/designated areas, notice board locations
 Rules of the site i.e. use of mobile phones, telephone
facilities / payphone locations etc.
 Location of welfare facilities on site i.e.. canteen,
toilets,
 Drying room
FOR/128/Rev 05
Who’s on Site
Please ensure you sign in
and out of the site - if you
do not, we will not know
you are here for security
and emergency purposes
FOR/128/Rev 05
Methods of Consultation
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Toolbox Talks
Breakfast Briefings
Site Safety Forum
Open Space Forum
Method Statement and Risk Assessment Briefings
Near Miss reporting
Suggestion box or other method of putting your views forward
Open Door Policy
Safety Coach (if relevant to site)
Project Safety Committee Meeting
FOR/128/Rev 05
Actions in an Emergency
 Fire and emergency evacuation procedure
 First aid emergency
 Substance emergency - locations of (significant)
hazardous, highly flammable or explosive substances
including gas bottles
 Other emergency evacuation procedure (if different
from above)
FOR/128/Rev 05
Names of First Aid Trained Personnel
(Insert pictures and display on site notice board / canteen)
____________________
First Aider / Appointed person
FOR/128/Rev 05
____________________
First Aider / Appointed person
First Aid Facilities
 First Aid Facilities on Site
 Emergency Services and contact details
 Emergency procedure
FOR/128/Rev 05
Fire Wardens
(Insert Picture and display on site notice board / canteen)
____________________
Fire Warden
FOR/128/Rev 05
____________________
Fire Warden
Site Fire Precautions
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What to do in the event of a fire
Evacuation routes and assembly area
Locations of Fire Fighting Equipment
Site fire plan
Hot works must be undertaken in accordance with a
hot works permit
 Other site specific fire precautions or issues to be
aware of
FOR/128/Rev 05
Site Smoking Arrangements
 Smoking is only permitted in designated smoking
areas
 Cigarette ends must be fully extinguished, and not
littered
 Specific non smoking areas (hazards from
flammables etc)
 Specific non smoking site activities or work processes
such as confined space work or working with
flammable substances
FOR/128/Rev 05
Food and Hygiene
 No food or drink to be taken onto site,
food and drink must be consumed in
the canteen
 Always wash hands before eating and
smoking
 Ensure food is properly cooked and
stored
 Carefully dispose of leftovers so as not
to attract vermin
 Always carry a Leptospirosis card and
be familiar with the signs and
symptoms
FOR/128/Rev 05
Accident and Injury Reporting
 All injury accidents or incidents to be reported to
your Supervisor immediately
 They should be recorded in the accident book on the
same day
 Person responsible for completion i.e. who fills it in
 Where the accident book is kept on site
 If away from work, keep Manager informed daily
“CSIM” (Contractor’s Site Incident Management) for
reporting all incidents – poster located in site office
/ canteen
FOR/128/Rev 05
Injuries and Near Miss Reporting
 An injury includes any injury no
matter how minor.
 A Near Miss Includes:
– Unsafe condition
– Unsafe Act
– Unsafe incident
 Please report ALL injuries and
ALL near misses
 We will not take action against
individuals reporting near
misses.
 Optimise wishes to encourage
good safety behaviour by
everyone learning from
mistakes
FOR/128/Rev 05
Near Miss Reporting Statement
What is a Near Miss?
“Any event or situation that, whilst not immediately causing harm, has the potential to adversely impact
on health & safety or the environment.”
The following are the types of events we need you to report:
•
•
•
•
•
Unsafe Conditions, acts or behaviours.
Unplanned events where injury could have occurred, but did not, possibly leading to
property damage or events that could have lead to environmental harm.
Unsafe designs and / or Client instructions that lead to unnecessary or unacceptable risk to
be taken in order to build the product / project.
Situations where a procedure could not be complied with on health, safety, environmental
or quality grounds.
An occasion when the poor quality of a product or a service introduced additional risk.
How can you report a near miss?
1.
2.
3.
4.
By informing your Supervisor, Site Manager or Senior Manager / Director
By informing your Safety Coach (where applicable) or Health & Safety or Environmental
Advisor
During you next morning briefing or Site Safety meeting
By completing a Near Miss Report Card
Cards are available in canteens, receptions, offices or working vehicles and can be sent
anonymously to the HSEQ Manager, Basement Building, Maple Lodge STW, Denham
Way, Rickmansworth, Hertfordshire, WD3 9SQ.
Our Promise to you when you report a near miss:
1.
2.
3.
4.
All near miss events will be investigated and steps will be taken to prevent a similar event at
that location. Whenever possible the outcome will be fed back to the person reporting the
near miss.
All persons reporting near miss events anonymously will remain so and there will be no
action taken towards individuals for reporting near misses.
Reporting will be actively encouraged by all Optimise Management
All near miss events will be collected and information on trends will be reported to you
quarterly.
Near Miss Report Card
(issue card to every inductee)
•Monthly poster feedback issues
•£1 donation to lighthouse fund for
each near miss
•£50 award to best near miss and a
randomly picked winner every
quarter
FOR/128/Rev 05
Personal Protective Equipment (PPE)
(PPE) refers to protective equipment or
garments designed to protect the wearer's
body from injury
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Mandatory PPE requirements are to be
complied with on all Optimise projects
by all Employees, Sub contractors and
Visitors

Task specific PPE will be determined as
per a risk assessment depending on
the hazard

must be booked out of the stores by
completing the PPE Register
FOR/128/Rev 05
Housekeeping and Image
Optimise expects you to keep your work area clean and
tidy at all times to:
Prevent slips, trips and falls to you
and your working colleagues
Maintain the professional image of
Optimise
Minimise waste and loss of tools
and equipment
FOR/128/Rev 05
22
Safety Signs
 Always comply with safety signage
 Read the labels on containers before using any
substances
 Use any safety precautions required
FOR/128/Rev 05
Drugs and Alcohol
 Working under the influence of drugs or
alcohol is strictly prohibited. Random
D&A testing will be carried out across
partner contractors
 Any persons caught in possession of or
under the influence of drugs or alcohol
will be removed from site
 If you are on drugs for any medical
reason, please inform your supervisor at
once
FOR/128/Rev 05
Plant and Equipment
 You will only be authorized to use plant and equipment that
you are trained and competent to use
 Plant and equipment must be checked before use and in good
working order
 Any defects must be reported to a Supervisor and defective
plant or equipment taken out of service
 Only use plant and equipment in accordance with
manufacturers recommendations (for example, telehandler)
• Activity
• Speed
• Gradient
FOR/128/Rev 05
Work at Height
(This includes working in/near trenches)
 Ensure where a fall from height exists, protect with
suitable fall prevention
 Hole coverings should be fixed, stable and clearly
marked
 All work at height must be undertaken in accordance
with a risk assessment and safe system of work
 Ladders and stepladders must be located on a firm
level base and only used for short duration
 Do not step on services to climb out of excavations
FOR/128/Rev 05
Manual Handling
 Do not attempt to carry or lift
anything that is too big or too
heavy
 Inform your supervisor and
ask for assistance
 Manual handling activities will
be risk assessed on the task,
individual, load and
environment of the activity
FOR/128/Rev 05
Vehicles on Site
 Be aware of moving plant and
vehicles operating near you
 Use pedestrian walkways where
practicable
 Avoid reversing where possible
 Reversing only under the direction
of a competent Banksman
If you can’t see the operator he
can’t see you!
FOR/128/Rev 05
Delivery and offloading
 Ensure designated person
appointed to accept and direct
deliveries
 Ensure correct equipment used to
unload vehicle
 Do not work at height unless risk
assessment undertaken and
controls in place (working on lorry
flat bed is at height)
 Ensure activity is segregated from
other site activity and third parties
FOR/128/Rev 05
Other Site Specific Hazards
(To be made project specific)
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HV and LV Buried Cables
Other buried services
Overhead cables
Confined Spaces
Lifting operations
COSHH
Traffic flows (road works)
Site electrical distribution
Working with power tools
Hand Arm Vibration (HAVS)
FOR/128/Rev 05
 Working near Public
 Health Hazards (sewage)
 Security of equipment and
site
 Work near/over water
 Contaminated land
 Pollution of water courses
 Waste Management
Safe Systems of Work
Method statements, risk assessments
 You will not commence work activities without
receipt of the appropriate Risk Assessment and
Method Statement and briefings required for any
hazardous activity
 All work must be carried out in strict accordance
with the relevant risk assessment / method
statement
FOR/128/Rev 05
Safe systems of work
Permits
Permits are put in place to make sure certain control measures identified in the
permit are in place prior to and during work
Examples:
 Permit to dig
 Confined space permit
 Hot works permit
 Permit to discharge ground water
Additional Thames Water (TW) permits include:
 TWOSA – authorisation to work in or around TW premises or assets
 TOCOP – Transfer of controller of TW premises (TW to contractor)
 Isolation permit (G permit) – Permit issued when TW asset has been isolated
Under no circumstances can applicable control measures identified in a permit be
deviated from. If in doubt whether a permit applies contact a Supervisor
immediately
FOR/128/Rev 05
Site Rules (examples)
(Make site specific)
 All relevant PPE must be worn at all times on site
 You must always wear trousers / overalls and a shirt (no
shorts permitted)
 All work areas to be continually kept clean and tidy
 No operative to use any plant or equipment unless they are
trained and competent to in its use. Operated plant is by
certificated drivers only
 No excavation work to be carried out unless the area has been
checked for underground services. No permit no dig!
 Excavations to be edge protected, with suitable access/egress
 All work at height must have suitable and sufficient fall arrest
 Read and comply with all safety posters and signs
 Report all accidents and incidents to your supervisor
immediately
FOR/128/Rev 05
Site rules (continued)
 Inspect all tools and work equipment before use
 Any person found to be under the influence of alcohol or nonprescribed drugs will be suspended immediately pending
disciplinary procedures
 Inform the Site Manager of any illness and/or medication you
are receiving.
 All site personnel must be continually aware and vigilant for
their own health and safety and the safety of others and
report anything considered sub standard.
 Be courteous to the public and ensure they are not put at risk.
 All personnel to carry Leptospirosis medical cards.
 All site personnel to sign on and off site.
 All site personnel to comply with site mobile phone use rules
 All personnel to have a TW passport card or waiver
FOR/128/Rev 05
Mobile Phones
 Mobile phones are only
allowed in designated areas
 If a call has to be made or
received, go to a place of
safety, pedestrian walkway,
canteen, office etc
FOR/128/Rev 05
Inspections and Audits
Optimise and the JV Contractors will undertake
various inspection and audits which may include:
 SHEQUAL Tour – Senior Managers attend site
to engage with staff and to review work
activity – please be open with them
 Inspections
 By site manager to check compliance
to method statement and risk
assessments
 By other appointed persons to check
excavations, scaffolds, plant,
equipment
 By Safety Advisor to check standards
are being achieved and maintained
 Audits by Optimise to ensure the Health,
Safety and Quality System is being followed
Health and Safety - Site Inspection Audit
TW Contract Number:
Time on Site:
Location:
Site Manager:
Team Names:
Supervisor:
Delivery
Mgr:
Date:
Activity Observed:
Exceeds Optimise Standards = 5
Optimise Standard = 4
Requires Attention = 0, 1, 2 & 3
Percentage Score
Weather Conditions:
HEALTH AND SAFETY
ADVISORS COMMENTS
1. Maintaining Site in a Safe and Tidy Manner
Housekeeping, site fencing, access/egress, material storage.
Rectify By:
2. Administration / Documentation
Organisation chart, arrangements chart, risk
assessments/method statements, registers/inspection sheets,
training/competence,
permits.
Rectify By:
3. Underground Services / Excavation Techniques
service drawings, CAT/Genny, underground services marked, safe
digging practices, safe moling pratices, trenchless techniques.
Rectify By:
4. Welfare
PPE, toilets/washing facilities, canteen, first aid, fire precautions.
N/A
N/A
N/A
N/A
Rectify By:
5. Excavations
Supports, guard rails/edge protection, covers, spoil heaps,
access/egress means, water disposal.
Rectify By:
6. Information / Toolbox Talks / Miscellaneous
Signs/warnings/notices, COSHH, company posters, policy
statements, guide booklets, information sheets/cards.
Rectify By:
7. Plant and Equipment
Vehicle condition, plant and equipment condition, plant and
equipment use, maintenance records, scaffolding.
N/A
N/A
N/A
Rectify By:
8. Lifting Operations
Lifting appliances, slinging, lifting accessories, safe working
practices, slinger/signaller.
Rectify By:
9. Confined Spaces (CG Class 1, 2, or 3)
Access/egress, communication, ventilation, tally system,
emergency procedures.
Rectify By:
10. Chapter 8
Signing, lighting, guarding, traffic management.
Rectify By:
11. Pedestrians / General Public
Pedestrian/public safety, water hygiene, dust, noise, mud on
road, vegetation.
Rectify By:
12. Overhead Power Cables
Safe height indicators, restrictors, banksman, signs.
Rectify By:
13. Incident Reporting
Accident/pollution, IRF Forms, injury, damage, loss, theft, third
party, complaints.
Rectify By:
ENVIRONMENTAL
14. Fuel Storage and Handling
Suitable containment, markings/labels, secure/protected,
emergency equipment, delivery method, drip trays and
maintenance.
Rectify By:
15. Waste Management
Storage/segregation, signage, transfer notes, carriage of waste,
site lecences and compliance checks.
Rectify By:
Safety Advisor:
SIGNATURE
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
#DIV/0!
Overall percentage score
FOR/128/Rev 05
Time off Site:
Contract Name:
Site Manager:
PRINT NAM E
SIGNATURE
PRINT NAM E
Working over water
(Delete slide if non applicable)
 Warning signs/notices (deep water) must be
displayed
 A fence or rigid barrier must be provided
where there is a risk of persons falling into
water where possible if a fence or barrier
cannot be provided all personnel must wear
a buoyancy aid
 A buoyancy aid, must be worn by all
personnel working over water
 Suitable rescue equipment, for example a boat, boathook, or
lifeline must be in position when people are working over water
 All personnel are to be instructed as to the means of raising the
alarm and rescue drills
FOR/128/Rev 05
Working with sewage
(delete slide if not applicable)
Exposure to sewage may result in a number of illnesses. Symptoms can include:

cramping stomach pains, diarrhoea and vomiting;

Weil’s disease (Leptospirosis), a flu-like illness transmitted by rat urine.

hepatitis, characterised by inflammation of the liver, and jaundice;

infection of skin or eyes, inflammation of the lung with fever, breathlessness, dry cough,
and aching muscles and joints.
The most common exposure is by hand-to-mouth contact during eating, drinking and smoking,
or by wiping the face with contaminated hands or gloves
Exposure to sewage should be eliminated or minimised by:

Wearing suitable personal protective equipment, that may include waterproof,
abrasion-resistant gloves, footwear, eye and respiratory protection. Face visors are
particularly effective against splashes.

Good standards of hygiene, thoroughly wash hands before eating, drinking and
smoking
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Clean and contaminated equipment should be segregated and separate from eating
facilities.
FOR/128/Rev 05
SHARPS
Action to be taken if needles or syringes are found
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Contact your Health and Safety Advisor immediately.
Protective clothing in the form of overall and PVC gloves must be worn
A “Sharps Pack” should be available and if not the work area should be
closed until it is made available.
Using the disposable tweezers, place any (or all) needles into the sharps
container
When you are satisfied all discarded needles/syringes have been dealt
with, place the tweezers into the container and seal the lid
If needles/syringes are found to be embedded in seals/gaskets etc,
these can be remove by using pliers and placed into the Sharps Box
The pliers must be sterilized by passing them through a naked flame.
Three slow passes through the flame with the jaws of the pliers open
will be sufficient.
Under no circumstances can sharps be handled without the necessary
training and PPE to safely remove
FOR/128/Rev 05
Discipline
Optimise expect the highest standards of behaviour and
compliance against site rules, risk assessments, method
statements and the safe use of plant and equipment, all of which
have been expressed clearly in this induction.
Any person found to be in breach of these standards may be
immediately removed from this Optimise site and disciplinary
issues formally escalated to the persons employer.
Do work with us to ensure the safety of yourself, your colleagues
and any other person that may be affected by our works.
expectations:
FOR/128/Rev 05
Environmental Issues (examples)
(Site specific issues to be inserted from environmental management plan)

Discharge To Water

Nuisance
 Emissions to Air
 Wildlife and Habitats
 Waste Management
 Archaeology
 Contamination of Land
 Use of Materials and Energy
FOR/128/Rev 05
41
Discharge to Watercourses
Before pumping or discharging any
water/ effluent - always seek
permission from your supervisor
 Permits to Pump must be
obtained prior to any pumping
 Ensure flow rate from discharge
pipe is slow to prevent erosion of
soil
 Never bypass environmental
controls
FOR/128/Rev 05
42
Waste
All waste must be keep safe against:
 corrosion or damage of waste containers e.g. skips or
drums
 waste runoff due to rainfall
 waste blowing away
 scavenging of waste by animals
Ensure waste is stored safely and securely in a suitable
container and cover it if necessary. Prevent it causing
pollution or harming anyone
FOR/128/Rev 05
Contaminated Waste
 Bag up used spill kits etc and take to Yard and put in
Hazardous waste receptacles
 Contact your Waste Rep or Environmental Advisor on site
when you need to arrange the removal of hazardous waste
FOR/128/Rev 05
Pollution
 Control of Pollution:
• Nuisance – Dust and Noise
• Waste
• Ground waters and watercourses including “Permits to
Pump” arrangements
 Fuel/oil storage, use and re-fuelling procedures
 Site spillage response arrangements
FOR/128/Rev 05
Storage
 Store fuel / oil / Chemical Containers on drip trays.
 Store sand and stone in the designated areas.
 Store top soil and sub‐soil separately.
 Store any bagged materials on pallets.
 Ensure mobile bowers are locked and hoses are
inside the bund when not in use.
FOR/128/Rev 05
Noise
 Keep doors and covers on plant and equipment
closed.
 Locate noisy plant as far away from houses as
possible.
 Shut down plant and vehicles when not in use.
X No shouting or loud radios
FOR/128/Rev 05
Air
X No burning of material
 If plant or equipment is
emitting black smoke report
to Supervisor to arrange
repair
 If you see any dust emitting
from site report to your
Supervisor
 Dampen down haul roads if
necessary
FOR/128/Rev 05
 Spill kit material should be
available on site at all times.
 All vans must carry a spill
kit.
 Report all incidents and
near misses
Customer Experience in Optimise
Customer Experience in Optimise
 We represent Thames Water in everything we do
 We are often the ‘face’ of Thames Water to
customers
 We are committed to providing the highest level of
customer satisfaction in everything we do
 We have a dedicated customer experience team
based at Rose Kiln Court. All calls, letters and emails
must be logged there
 Optimise report all calls, letters and emails to
Thames Water.
FOR/128/Rev 05
Customer Care.....
 First impressions count....
 Polite and courteous at all times......
 No swearing or abusive language......
 Never get involved in an argument........
 Never promise what you cannot deliver...........
 Remember you are representing the company and
the client...........
FOR/128/Rev 05
Performance Measurement
 Thames Water customer satisfaction is measured by
the regulator OFWAT who measure performance
using a Service Incentive Mechanism (SIM)
 SIM is a score based on the number of customer
contacts and the way in which the contacts were
handled
 The best companies are financially rewarded and the
worst performing companies penalised.
FOR/128/Rev 05
Service Incentive Mechanism
 The number (Quantitative) of contacts are classed as:
 Abandoned calls
 “Unwanted” telephone contacts
 Written complaints
 Escalated written complaints
 Consumer Council for Water investigations
 The way (Qualitative)
 Quarterly third-party surveys carried out on samples
of customers who have contacted Thames Water
FOR/128/Rev 05
Reputational damages
 Customer, MP, Councillor and Media contacts
result in penalties to Optimise in the contract
 A complaint letter has a penalty of £250
 The maximum could be a £50,000 penalty for
negative media coverage resulting from our
actions.
FOR/128/Rev 05
How do we impact?
 Examples of activity that could create Customer contacts:
 Noise
 Disruption
 Access to property
 Not doing what we say we’ll do, when we said we’d do it
 Unfinished road works
 Swearing
 Poor and inaccurate responses to queries
 Speeding driving
 Mess
 Damage and quality of reinstatement
Pleasant, helpful and communicative staff receive praise
Good Communication is best – written, calling cards, signage
FOR/128/Rev 05
Improving Customer Satisfaction and SIM

Keep customer satisfaction at the forefront of everything you do

It's down to each and every one of us to make a difference each and every day

Make sure we remind ourselves and our teams of the importance of customer
experience

Provide examples of good customer experience to the team at Rose Kiln Court

Send ideas of how to improve customer experience to the team at Rose Kiln Court

Send all telephone and written customer contacts to the log at Rose Kiln Court

Companies that keep customers happy are successful !
FOR/128/Rev 05
Any Questions?
You are required to sign a declaration that you have
received this HS&E briefing
FOR/128/Rev 05