Post Float Survey
Mary Benton, RN, Nurse Supervisor
Cindy Lenz, RN, Assistant Director
NO ONE LIKES TO
FLOAT!!!!.......
Almost no one.
Floating is
A well documented DISSATISFIER
for nursing staff.
FLOATING is
Unplanned
Can
be Chaotic
Where are my Homies?
 My
team?
 My Support system?
 My STUFF?***
You are removed from your familiar
environment and the support of your
"home" colleagues.
How can we support floating
staff?
 As
a team, we must support patient care
across multiple nursing units in the
hospital.
 Ensure the safest and highest quality of
nursing care possible.
 Recognize staff burden.
ACTION!!
 Identify
Positives and Negatives
 Continual
improvement of the float
experience
 Staff
feedback
Wong-Baker Faces Scale
Targeted questions
and
faces EMICONS to guide
responses
HOW DO YOU FEEL?
Post Float Survey
 Brain
Child of Mary Benton, RN
 Night Supervisor who recognized there
was a problem.
 A recurring PROBLEM
 Not unique
 What could we do to improve the
experience?
Go MARY!!!!
 Go
MARY
GO
Mary
Go
Mary!!!
Advantages
 Staff
Opportunity to give feedback
 Coaching
staff
 Identify
for staff to support floating
trends and issues
Advantages
Happier
Nurses
Opportunity
Manager
staff
for feedback
coach and support
NEED MORE DATA!!!
More detail
 Search
 More
for additional understanding
secure data collection
 Perception
of reprisals
 Confidentiality
 Anonymity
 Consistent
 Address
data
staff concerns of confidentiality
Survey Monkey
Electronic
Survey
ABSOLUTE Anonymity
More detailed survey; additional
information
Unlimited capacity for comments
Flexibility to complete off site
POST-FLOAT QUESTION CATEGORIES

The 14 questions that are included in the survey
can be grouped into 4 categories including:
1.
Float Personnel Demographics
2.
Receiving Unit
3.
Assignment Equity
4.
Floating staff Perceptions
5.
Emotional responses
Confidentiality for Respondent
 Reported
quarterly
 Min
of 5 responses to be reported
 Any
identifying information is removed
Post Float Survey Coupon
ARU Post Float Survey
Thank You for Floating!!!
Leaving your colleagues and home unit is HARD.
BMH PCS strives to ensure this is a positive experience Your
feedback supports:
Continuous process improvement
Ensures excellent service to our patients and Supports youthe staff member
PLEASE!! Complete the anonymous Post Float Survey
Follow this link:
https://www.surveymonkey.com/s/ARUPostFloat20131201
Coupons Delivered by
Nursing Supervisor
Email Follow UP

You recently floated to XX .The supervisor staff provided you with a “coupon” with the web
address to complete a Post Float survey.

Completing this survey allows us to identify the positive aspects of this experience and identify
areas for improvement or correction. YOUR RESPONSES ARE CONFIDENTIAL. Feedback to the
unit is provided quarterly in a summary form to ensure your anonymity is maintained.

We request your participation in this process. Your feedback is important!

The link below is identical to the link on the Post Float Survey “coupon” you received. You can
access this from any online computer. This allows you to complete this process from work,
home, or alternate location. If you floated to this unit more than one time, please
complete a survey for each float.

https://www.surveymonkey.com/s/XX20140312

Your suggestions or questions please contact Mary Benton (x7653) or Cindy Lenz (x7442). The
Post Float Survey process is Mary’s ‘Brain Child”. Cindy manages the technical aspects of
administering and summarizing the process. Your suggestions and comments are solicited. If
you wish additional information, please contact us.

Thank you for Floating!
Report to Quality Council
Post Float Summary Survey Monkey
Summary of facility data; Staff survey responses
 Each Unit Receives their survey data
 Feedback is provided to receiving unit Directors (the
unit floated TO) in a summary format.
 Summaries will be shared quarterly AND with a
minimum of 5 feedback responses.

COMMENT THEMES
 Resource: Assist,





tools, communication
The charge nurse, dept. director, asst. director, and the rest of
the staff were all very helpful.
The other RNs were helpful when I asked, but none initiated
conversation or introductions with me, which was a bit
awkward.
The entire nursing staff was very professional and precise on
the care to the patient. I would float back there anytime if
offered to me again.
Please let CNAs know when patients are discharged and
admitted. I had 5 discharges and 2 admissions and I was not
called to be informed when any of these patients actually left
or arrived to the unit.
They tried to accommodate patient diagnosis with my
expertise.
COMMENT THEMES
 Emotions: Workload/process
 I received over half of the total care
patients on the unit with 4 CNAs. The
other floated CNA for the day received the
majority of the rest of the total care
patients.
 I had to actually ask a CNA from my home
floor to assist with a total care patient
because the CNAs refused to help.
 I was blown off and ignored throughout
the entire day.
COMMENT THEMES
 Reception:
Tour, Orientation and Support
A
tour of the unit was offered and they showed me
around the unit.
 The
nurses need to help out more. Just because
you have a float, don’t give them the worst
patients. Staff need to work together.
 Everyone
with.
was extremely helpful and nice to work
LOTS OF FEEDBACK AND SUGGESTIONS
FROM STAFF!!!!
Contact information:
Cynthia Lenz, RN-C, BSN, MSN, PhD
CLENZ@BMHSC.ORG
Phone (843) 522-7442
Fax (843) 522-7844
We’re Happy to share!