Eat, pray, love…yourself ADA 2013 Shari Liesch APNP, CDE 1 Disclosures Abbot Speaker Bureau 2 Health care providers care for others…do they look after their own needs ◦ Eat = physical needs, energy balance ◦ Pray = emotional needs ◦ Love = relationships (linked to well-being) Goals: ◦ evaluate physical, emotional role risks ◦ explore how relationships (professional and personal) impact overall well being 3 EAT: the physical world 4 Think of a time that your role has impacted your health…. ◦ Illness ◦ Injury ◦ Rest/sleep ◦ Demands, deadlines ◦ Irritable clients ◦ Administrative 5 Physical demands Emotional demands ◦ Acute & chronic needs of others ◦ Death ◦ The unexpected Personal trials (what is happening in own life) Lateral violence Administrative changes Governmental policy How do we handle it all? 6 1. Biological: viral hepatitis, TB, HIV 2. Chemical: cytotoxic, anesthetic 3. Physical: radiation, needle stick, patient handling 4. Psychosocial: stress, shift work Outcomes of exposure Cancer, injuries, infectious diseases 2011 Nursing World: Health & safety top concerns: Acute/chronic effects of stress & overwork (74%) Musculoskeletal injury (62%) Aiken et al 2002 ; Peipins, et al 1997 7 noise Significant is: percieved stress job satisfaction turnover intent personal stress Work: When controlled environmental factors: improved Satisfaction Retention Stress Outcome measurement of job stress: mood Full time & strains & sprains linked to turnover intent Brewer et al 2011 Applebaum, Fowler, Fiedler 2010 8 Nursing shortage Increased work load Decreased support Retention/turnover issues Challenging work environment: are new grads ready for the demands ◦ Polled nursing schools… ◦ New grad comments… ◦ Family bathes, trays passed by non nurses: Introduce Gloria... ◦ IV, meds, monitoring Job satisfaction matters Time with patient & ability to care impacts satisfaction Davey, et al 2009 Spence, et al 2009 9 Working age nurse: Younger nurse ◦ TB death small ◦ No excess death r/t HIV ◦ CA: breast & colon CA slightly higher ◦ Chronic lympho-leukemia slightly higher Older nurse: ◦ Chronic myeloid leukemia ◦ Malignant neoplasm ◦ Slight increased kidney cancer ◦ Slight increase brain & CNS CA—compared to total ◦ Nurse health study 10 Work injury influenced by psychosocial & physical exposures (Australia) ^ stress 5% probability of injury As # of health conditions increased, (3 & >6) chance of injury increased (5% & 15%) Programs targeting modifiable factors (psychosocial & physical health) improved health & work productivity Vecchio et al, 2010 Low back pain compared to personal/work characteristics Korea: mean age 27 High prevalence of back pain in ICU nurses Nurse w/2-4 years experience had greatest probability of back pain and treatment ◦ 90.3 % had back pain/monthly ◦ 18.3% received treatment If perceived staffing as inadequate (64%) and working >6 night shifts/month (48%) = increase in back pain Ja June & Cho 2010 11 Mortality due to diabetes = white collar workers Mortality due to heart disease: fewer compared to all Working age nurse (vs retired): increased accidental poisoning: drugs/meds Falls Slight increased risk: suicide No homicide or alcohol related increases Baer et al 2010 Last nurse study: 2012 White rice activity 12 Protective gear matters ◦ Hockey “cup” invented in 1874 ◦ Head helmet in 1974?? Infection control, universal precautions Protective needles Remember finger cots? Safety is improved ◦ Masks ◦ Gloves ◦ Gowns Attention to ◦ Noise ◦ Lighting ◦ Shift limits 13 It’s cumulative Linked to ◦ Illness ◦ Obesity ◦ Heart disease/stroke ◦ Hypertension ◦ Diabetes ◦ Cancer ◦ Resilience problems ◦ Grabbing “junk” food 14 Increased ◦ Sleepiness: (subjective) ◦ Mistakes Decreased ◦ Alertness (behavioral) ◦ Safety ◦ Productivity ◦ Attention & working memory ◦ Slowed thinking speed 15 Competence ◦ Recognition ◦ Ability ◦ Strengths ◦ Gifts Autonomy: ◦ Choices ◦ Voice ◦ Make decisions ◦ Feel supported ◦ Longevity, ◦ Power, less hostility Self determination Theory, Mental Fitness Relatedness ◦ Belonging ◦ Connected to others that are supportive ◦ Support Professional Personal Teambuilding 16 Examine job related autonomy, relatedness and competence in a group of health care providers (AADE members attending AADE12 invited to participate) Assess if there is a correlation between overall quality of life and perceived autonomy, relatedness and competence. Hypothesis: improved job satisfaction and overall perception of health positively impacts quality of life and perception of well being. 17 Role nurse CNS NP RD PT Pharm MD industry 18 90 80 70 60 50 role 40 30 profession k 20 10 0 <2 2 to 5 6 to 11 to 16 to 21 to over 10 15 20 25 25 19 AGE practice location inpatient <26 26-46 47-64 over 64 outpatie nt amb. Care 20 Lower competence <11 years in role (p= 0.027) Greater competence: ◦ Age >47 (p = 0.015) ◦ >25 years in profession (p= 0.015) Relatedness increased if >33 hours per week: ◦ <33 hrs. per week less relatedness (p=0.041) Increased autonomy : ◦ >25 years in profession 21 Sense of smell & taste decline over time Decreased muscle mass After age 35 we lose ½ # muscle / year = a shift in type of cells even if the scale doesn’t change Energy: 3500 calories = # 1 Sitting Child 4-500 calories/hour Adult 80 calories/hour Muscle burns 35-50 calories/pound; Fat burns 2 calories per pound 22 How do we? ◦ Combat aging ◦ Deal with gravity ◦ Stop muscle loss ◦ Deal with work demands What about you and your work environment… How about activity? Do you have play time? 23 1. The leading cause of preventable death? a. Smoking b. Obesity 2. When sleep deprived, what type of food do persons grab the most? a. fruits b. veggies c. cookie, candy, soda & donut like stuff . 24 If you have a minute, use it wisely. Get active 30-60 min. most days More intense 45 min 2x/week Monitor intake—journal Eat breakfast Fruit/veggie intake, fiber, portion sizes, reduce fat Calcium, vitamin D, iron, etc. Maintain a healthy weight No/reduce smoking Control health concerns: Cholesterol BP, weight, blood sugar Zapka et al 2009 25 Quality, quantity of energy intake Food = socialization Liquid calories? Activity miracle grow for the brain stress management Kaiser: healthy weight less likely to develop dementia Amen clinics: dinosaur theory: smaller brain What about your work team….. Lemon bars need lemon 26 Emotions and spirituality 27 Self & growth ◦ Public self ◦ Private self ◦ Personal self Nursing ◦ Maker of meaning ◦ Member of technology ◦ Each a mystery ◦ People are messy Gallion & Stamp Link between patient safety & nurse safety Foley 2004 28 Think of a time when emotions were impacted ◦ Elated ◦ On fire ◦ Dulled/numb ◦ Hurting Stress of diagnosis Loss of the known How was your life journey impacted? The 5 minute call… Happy Proud Surprise Excited Calm/relaxed Frustrated Anger Irritated Keeping the poker face when stressed… ◦ ◦ ◦ ◦ ◦ Erickson & Grove 2011 29 Erickson & Grove Reviewed emotions & burnout Knowing emotional demand is critical; how work stress translates to burnout & turnover ◦ Influenced by organizational practices governing work place more than the challenge of care ◦ How emotions are managed on the outside: surface acting Vs deep acting (how one feels on the inside) Younger nurse experience more stress & burnout Increased burnout if more surface acting & more masking of emotions Does management of the emotion or the emotion itself cause burnout? Burnout related to: ◦ Older nurse: if low level of + emotions ◦ <30 yr old: if experience agitation Covering up true feelings lead to increased burnout than nurse who does not cover up true feelings For practice: Positive emotions may insulate us Mentoring needs an emotional, supportive part 30 2/3 say job satisfaction same or slightly less than in the past Listed professional development & recognition as motivators Administrators goal: ◦ job satisfaction, ◦ decreased turnover ◦ less nurse shortage Commitment of management in nursing: Increased ◦ quality care ◦ professional development ◦ patient safety ◦ + clinical experience ◦ retention Sammer & James 2011 All this helps weather health care’s economic storm Ma, Samuels & Alexander 2003 31 If more satisfied Raise to challenge of organizational restructure, need ◦ Access to information ◦ Support ◦ Opportunity ◦ Resources to do the work ◦ Certification and magnetism matters ◦ Pursuit of higher education Structural & emotional empowerment matter Job satisfaction Increased retention Improved patient satisfaction Personality traits do NOT matter Erickson & Grove 2011 32 Job satisfaction Job stress: leads to ◦ work burnout ◦ emotional exhaustion ◦ work frustration Autonomy—improved work environment, more control + relationship to job satisfaction able to decide how I work level 1 2 3 4 5 6 7 Weston 2010; Zangaro & Soeken 2007 33 sense of feelings matter accomplishment level 1 level 2 2 3 3 4 4 5 5 6 6 7 7 34 people care about me 1 2 3 4 5 6 7 35 Systemic problem Disenfranchisement Marginalization Oppressed group created by powerlessness of nurse health care system McPhaul & Lipscomb 2004; Gates et al 2011; Jones & Argentino 2010 36 Emotionally challenged impacts ◦ ◦ ◦ ◦ ◦ performance, satisfaction, retention, health, patient satisfaction Does improved Emotional Intelligence (EI) impact group emotional competence ◦ Constructive & appropriate behaviors : decrease anxiety & nurse to nurse hostility Feather 2009; Fuimano 2004; Zeidner, Matthews & Roberts 2004 37 Self aware: emotional feelings and reactions Emotion = energy Emotional resilience Motivation Interpersonal sensitivity Conscious of energy behind the words and interactions Influence Intuitiveness Conscientiousness Body receives/understands information Wickipedia accessed 8/15/2011 Mayer, Roberts & Barsade 2008 38 Learned Empowerment Increase autonomy, locus of control, Intrinsic & extrinsic motivators (individual) Recognition ◦ achievements ◦ desire to care (intrinsic) ◦ receive appreciation for care given (extrinsic) Hyrkas & Dende 2009 39 Increased behaviors & habits that work vs. do not work for the group Proactive skills speak up if out of line 100% valued– experience desired teamwork Build EI in the individual it builds ◦ ◦ ◦ ◦ the group team trust effectiveness networking Zeidner, Matthews & Roberts 2004; Feather 2009; 40 Have space to experience own emotions Empower each other: ^ trust, caring, safety, EI Energize Encourage, respect Empathy: center to nursing role ◦ Improves outcomes, increases satisfaction with care ◦ It can be learned through in-service education Ward, et al (2012) assessed empathy in undergrad programs: found decline in empathy over the school year students with more clinical exposure had less empathy historically younger nurse, with less experience more empathetic ◦ Decline may be related to: time constraints, anxiety, lack of support, intimidating educational environment expanded roles increase in technical skills 41 Increase trust, care, safety Increase EI & Group Emotional Quotient (GEQ) ◦ Modify, redirect actions (based on assessment for the moment) ◦ Increase constructive outcomes ◦ Improved group member awareness, regulation, & interaction ◦ Encourage behaviors that seek awareness (+) ◦ Regulate emotions through personal growth increases group competence Fuimano 2004; Mayer, Roberts & Barsade 2008, Laschinger et al 2009 42 How are we doing? Nursing 93-95% women ◦ What about women? ◦ Emotions ◦ Hormones ◦ Multi-task ◦ Competitive ◦ Internalize stress health consequences ◦ Stress eat ◦ Lapse B/W knowledge and ownership of behavior Women in survey CVD prevention: assessed knowledge, intake, if smoked, exercise Had knowledge, didn’t implement Senior nurse down hill flow ◦ Understanding the new nurse isn’t easy Community vs. I approach ◦ Proper orientation ◦ Mentoring ◦ Buddy system ◦ Teambuilding ◦ Conflict resolution skills ◦ Commonwealth ◦ Hold each other accountable Hippeli 2009; Mills & Mullins 2008; Zangaro & Soeken 2007 43 Belief in something greater than one-self ◦ Offers renewal ◦ Soul nurturing Connect with nature Where do you find balance in your life? ◦ Floating down the Menominee River VS rafting class 4 rapids 44 45 Stay or go? In business ◦ Estrogen to profit ratio is well known ◦ Women leaders mentor underlings ◦ Nursing is flooded with “estrogen”, yet we struggle Personal factors Marital status Childcare needs Greater chance at part time employment Higher education ◦ Males: enroll in non nurse role ◦ Advanced practice: decreased attrition Nooney, Unruh & Yore 2010 Handling the curves in life Past experience Current perspective (choices) Rested vs. fatigued Being vs. living Think of a time you were tossed an unexpected curve ball—how was this handled Staffing changed unexpectedly 46 Hope = #1 predictor in goal achievement Faith = belief in future Air = deep breathing Oxygen Calming ◦ RX: nature-play prescription Acorns, water, sun, quiet Dr. Nan Strand and the amazing race 47 Singing improves: ◦ Immunity ◦ Well being ◦ Energy ◦ Posture ◦ Longevity ◦ Decreases pain 48 Muscles to smile = 22 Muscles to frown = 37-72 Smiling = anti gravity Smiling = contagious May 2 = world laugh day Laugh for nothing: it’s heart friendly Laugh at self—shift the perspective No humor: emotional apathy disease 49 Does how you spend your free time impact your emotions? What impacts your well being? 50 What keeps you grounded? How do you keep your creativity alive? What about work stress, how do you handle this? How do you feed your inner child? Is use of your hands important to you? 51 Love Relationships: who is in your circle 52 Think of your relations Family Work Friends Neighbors Communities Who makes up the strands that help hold it all together for you? Who’s in your circle Wellcoaches, 2010 53 mood satisfaction Very poor poor MOOD Color Chart pressured at work level 1 2 3 4 5 54 Life engagement Connections: ◦ Help with personal development ◦ Help us achieve our potential Life bands: link or connect us ◦ Watch for negativity 55 56 Veterans born: pre 1945 (>64) Baby boomers: 1946-1964 (47-64) Generation X: 1965-1980 (30-64) AGE Generation Y: after 1981 (26-30) Millennium Era?? <26 26-46 47-64 over 64 Veteran nurse Hard work Respect authority Duty before play Sacrifice Follow rules Work is obligation Experience respected No news is good news Satisfied with job well done Work & family kept separate Baby boomers Value family Job completion Do as told Commit to experience Accomplishments matter Roles overlap Huge #; nursing is 2nd career Focus on the big picture Workaholics Less appreciate rewards, feedback Less balance 57 Generation X Less value on authority Personal touch matters Needs reinforcement Interested in work/life balance Value flexibility, fun, quality of life, & creativity Both Committed to the team Longevity less embraced Authority less valued Manager: people focused: motivator, communicator Generation Y Technology abounds: look at monitor; forget the patient Expect to be appreciated for their intellect Like recognition Mutual support Trust in system Embrace new Multi-task? 58 X & Y see baby boomers as self indulgent Ruthless Uncaring Baby boomers see X, Y as slacker, want a free ride 59 Quality of relationships is reflected by the energy brought to the relationship ◦ Increased purpose ◦ Meaning to life ◦ Respect & joy in each other I am lucky to have so many siblings….. I am lucky to have_____on my team 60 Relationships: Key to survival Impact overall wellbeing In the DNA of well being: relationships are the strands that hold everything (us) together 61 Adult life ◦ 1st part: mind & heart (doing) ◦ 2nd part: body & soul (being) Increase mindfulness = attention to the moment Story: shopping for furs in Chicago 62 Heart energy is vital Random acts of kindness: filling the bucket Forgiveness Friendship Optimism At the beginning of the day, what do I look forward to? Look for reasons to say thank you… List 3 things grateful for daily… 63 Stress impact ◦ Foot on gas ◦ Foot on brake ◦ Foot on both Antidote for stress ◦ Laughter ◦ Joy ◦ Humor ◦ Future focus ◦ Connectedness ◦ Confidence 64 Sharing a relationship or personal challenge………. ◦ Even short term*** How did you overcome? How did it make you feel at the time? Later? Was there someone or something that helped? How were you impacted long term? 65 Increases longevity Connections in your circle Rejuvenate soul Busy hands/mind Increase humor Friendships Mind stimulating— never stop learning Obstacles Life is busy Convenience foods Supersized? Stress eating? Impact on activity Stress: Deadlines Perfectionist Other contributor’s timeline Health concerns 66 Life balance Friendship/relationships Helping profession Like to spend time Like to make a difference Satisfaction in task completion Happiness factors Stress antidotes Brain cell activation Goal setting Stress Time management strains Dead lines Sleep deprivation, shift work Lifestyle choices (overcommitment, sedentary, dietary habits) Stuff accumulation The unexpected… Cutbacks.. How well can you juggle? positives negatives 67 Gratefulness ◦ Increased awareness ◦ Satisfaction ◦ Memories ◦ + mindset, ◦ appreciative ◦ + emotions = life satisfaction, less depression 68 Brain socially connected The potential to change, to learn, and to grow is in relationships Have a sense of humor (must be mutually shared) Are the persons in your circle nurturing for you? 69 The Tipping Point By: Malcolm Gladwell Ideas are spread like epidemics Little things make a big difference 3 rules of epidemics (agents of change) Law of the few (80/20 rule) ◦ Connectors =gift for bringing togetherness ◦ Mavens = information specialist ◦ Salesmen = persuaders, charismatic, negotiators ◦ Stickiness factor Retention of content & entertainment value Context: sensitive to condition and circumstance at the time We are inundated with messages: back to word of mouth: personal connections matter 70 Links to longevity Hobby Humor Happiness Positivity Sleep Think about: Eat (energy balance), Pray (emotions), Love (life engagement through relationships) My first 30 years….Back to my 71 Be the tipping point Maven Salesperson Connector Use positivity to fuel your life journey Create a future that empowers Find/post an image to help maintain your goals What can we do to be part of the tipping point that transforms health care in a positive way? 72 Pick 1 thing (personal or professional) Where are you now (on a scale of 1 to 10)? Where would you like to be? What does your goal look like: visualize the dream… What is the first step? **If we are emotionally attached = increased likely to follow through & success 73 Shari Liesch APNP, CDE CHW Fox Valley 130 2nd Street Neenah, WI 54956 sliesch@chw.org 920 969 5302 Thank you!! 74 Daybreak calls. She gently takes flight; wings alive and aglow. Kissing each flower good morning, Bidding them to rise—decorating her world; Painting my world; with colors so magnificent. She tickles each blossom, soon they are singing; An enchanting choir fills the air. Our world is alive! With all petals at attention, sweet sounds echo about. Contented, she drifts down to her favorite rock, Peaking over the peaceful ripples of the bay. She rests, soaking up energy from the sun’s rays, Until gentle breezes call her, to come and play. Today as I rested on the sandy shore, Peaceful breezes sang. The butterfly sat down beside me. My heart swelled. I tried to reach out to her, But she flew away…eluding my touch. I was saddened she left me so alone, Yet, I thought I heard her whisper, “Today I celebrate, come and play!” By Shari Liesch RN, August 1996 http://Nurspiration.proboards.com 75 Aiken L., Clarke S., Sloane, D., Sochalski, J., & Silber, J. (2002). Hospital nurse staffing and patient mortality, nurse burnout, and job dissatisfaction. JAMA 288(16), 1987-1993. Applebaum, D., Fowler, S., & Fiedler, N. (2010). The impact of environmental factors on nursing stress, job satisfaction, and turnover intention. JONA 40(7/8), 323-328. Endicott, J. and Nee, J. (1997). Assessment letters for clinical studies. Psychopharmacology Bulletin 31(1), 13-16. Endicott, J., Nee, J., Harrison, W., & Blumenthal, R. (1993). Quality of life enjoyment and satisfaction questionnaire: A new measure. Psychopharmacology Bulletin 29(2), 321-325. Feather, R. (2008). 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