UP Library Strategy
2011-2015
UPLS-2015
Department of Library Services
University of Pretoria
March 28 2012
Vision
To be a research library,
internationally recognised for
redefining academic librarianship, in
order to realise the UP 2025
strategic plan*
*UP2025 refers to the UP Strategic Plan 2025, its accompanying
Academic Plan and the 5-year Implementation Plan
Mission
To realise the vision, the UP Library Services will
adopt a "High Tech, High Touch” client-driven
focus in order to achieve High Impact. This will be
attained by focusing on the following strategies:
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Client Services,
Innovation & Technology,
Staff Development,
Resources,
Marketing & Quality Assurance, and
Collaboration & Partnerships
Strategies 1
For an integration of "High Tech, High Touch=High Impact", the
following strategies must be implemented:
Client Services
1. High level integration with UP2025
Institutional Research Themes (IRT’s)
through embedded Librarianship.
2. Active partnering with academic
departments and EI in accordance with the
UP2025 enquiry-based teaching & learning
model.
3. Reconceptualise information literacy
training in order to empower clients to
function independently in the knowledge &
high tech environment
4. To provide products & services to enhance the
dual strategy (professional training &
research) of the University.
5. Investigate tools and initiatives to make UP
research more visible
Innovation & Technology
1. Create an e-Environment for Scholarship at
UP with the focus on the integration of eproducts & e-services (including Information
Specialists) with e-Learning & e-Research
2. Delivery of new technology-based services
e.g.: mobile services (includes training to
library staff & clients).
3. Infusion of relevant technologies into client
processes e.g.: Research Data Management
(includes training to researchers & library
staff).
4. Contribute to the ranking of UP via:
▫ Implementing the mandates
▫ The ranking of UP repositories
▫ Financially supporting publishing in
accredited high-impact Open Access
journals
5. Active partnering with UP IT & EI for the
development and delivery of high-tech
services for research, teaching & learning
Strategies 2
Staff Development
1. Continuing Professional
Development & Workplace
Learning (CPDWL) based on
identified skills sets aligned to
UP2025 & Library Strategy.
2. Development of innovative
organisational culture to realise
UP2025.
3. Cultivate leadership for
innovation.
4. Adopt a Project planning
approach to optimise our
resources & future planning.
Resources
1. Provision of enriched learning
and research spaces.
2. Collection development in
accordance to UP2025.
3. Focus on accessibility of
academic information via a
wide range of devices, such
as mobile.
4. Transform UP libraries to ‘green’
environments
5. Transition to a conducive
physical environment for
innovation and optimal
performance
Strategies 3
Collaboration and Partnerships
1. Establish & maintain meaningful
relationships with key stakeholders
and partners at UP, nationally, in
Africa and internationally.
2. Negotiate and obtain funding, from
the University as well as external
funders for development projects
(third stream income).
3. Identify and link up with partners
that UPLS will collaborate with on
research and development
projects.
Marketing & Quality Assurance
1. Market the Library services &
products to all relevant clients and
stakeholders for greater impact.
2. Manage the image of the Library
through professionally creating and
maintaining the UP Library Services
brand.
3. Enhance QA in all processes,
products and services.
4. Analyses library data for better
management decisions (business
intelligence)
Client Services Action Plan
Strategies
Focused Actions & Timeframe
Executive
Responsibility
Implementation
1.High level integration with
Institutional Research Themes (IRT’s)
through embedded Librarianship.
1. Discuss & respond to implication of
UP2025 IRT’s on client services.
[2012-2013]
Deputy-Director:
Client Services
Faculty Library
Managers & Coordinators
2.Active partnering with academic
departments and EI in accordance with
the UP enquiry-based teaching &
learning model.
2.Discuss & respond to implications of
UP2025 enquiry-based teaching &
learning model. [2012-2013]
3.Alignment with plan for eLearning.
[2012-2013]
Deputy-Director:
Client Services
Faculty Library
Managers & Coordinators
3.Reconceptualise information literacy
training in order to empower clients to
function independently in the
knowledge & high tech environment.
4.Adapt training programmes
according to the UP2025 e.g.: the use
of knowledge products, antiplagiarism, information literacy,
referencing, mobile services. [20122013]
Deputy-Director:
Client Services
Deputy-Director:
Innovation &
Technology
Faculty Library
Managers & Coordinators
e-Service Unit+
4.To provide products & services to
enhance the dual strategy (professional
training & research) of the University.
5.Balance products services and
resources according to the UP 2025
Strategy. [2012-2015]
Deputy-Director:
Client Services
Faculty Library
Managers & Coordinators
5.Investigate tools and initiatives to
make UP research more visible
6.Advise clients on relevant highimpact journals for publishing
purposes. [2012-2013]
7.Investigate and implement relevant
tools. [2012-2013]
8.Investigate international and UP
initiatives e.g. Researcher ID’s.
[2012-2013]
Deputy-Director:
Client Services
Faculty Library
Managers & Coordinators
Information
Specialists
UP Repository
Manager
+Include e-project co-ordinators
Innovation & Technology Action Plan
Strategies
Focused Actions & Timeframe
Executive
Responsibility
Implementation
1.Create an e-Environment for
Scholarship at UP with the focus on
the integration of e-products & eservices (including Information
Specialists) with e-Learning & eResearch
1. Via the e-Strategy / Innovation &
Technology strategy action plans*.
[2012-2015]
Deputy-Director:
Innovation &
Technology
Deputy-Director:
Client Services
e-Service Unit+
Library IT
UP IT
EI
Faculty Library
Managers & Coordinators
Information Specialists
2. Delivery of new technology-based
library services e.g.: mobile services
(includes training of library staff &
clients).
2. Via the e-Strategy / Innovation &
Technology strategy action plans.
[2012-2013]
Deputy-Director:
Innovation &
Technology
e-Service Unit+
Library IT
UP IT
EI
3. Infusion of relevant technologies
into client processes e.g.: Research
Data Management (includes training of
researchers & library staff).
3. Via the e-Strategy / Innovation &
Technology strategy action plans.
[2012-2014]
Deputy-Director:
Innovation &
Technology
e-Service Unit+
Library IT
UP IT
4.Contribute to the ranking of UP via:
• Implementing the mandates
• Ranking of UP repositories
• Financially supporting publishing in
accredited high-impact Open Access
journals.
Via the e-Strategy / Innovation &
Technology strategy action plans.
[2012-2013]
Deputy-Director:
Innovation &
Technology
e-Service Unit:
Repository manager &
Open Scholarship
manager
Library IT
5.Active partnering with UP IT & EI for
the development and delivery of hightech services for research, teaching &
learning.
Via the e-Strategy / Innovation &
Technology strategy action plans.
[2012-2015]
Deputy-Director:
Innovation &
Technology
e-Service Unit+
Library IT
UP IT
EI
*Separate document
Staff Development Action Plan
Strategies
Focused Actions
Executive
Responsibility
Implementation
1.Continuing Professional
Development & Workplace
Learning (CPDWL) based on
identified skills sets aligned to
UP2025 & Library Strategy.
1.Create a staff development plan.
[2012-2013]
2.Strategic HR management e.g.:
• Succession planning
• Employment process
• Promotions and remuneration
• Mentoring & coaching
• Identification of relevant skills
• Up-skilling for a high tech
environment. [2012-2015]
3.Redeployment of staff to support
strategic initiatives. [2012-2015]
4.Review & co-ordinate all staff
training. [2012-2015]
Deputy-Director: Staff
Development &
Resources
Deputy-Director:
Innovation & Technology
All Line Managers
2.Development of an innovative
organisational culture to realise
UP2025.
5.Conduct an audit & implement
recommendations. [2012-2014]
Deputy-Director: Staff
Development &
Resources
All Line Managers
3.Cultivate leadership for
innovation.
6.Research and consult with
experts. [2012-2014]
Deputy-Director: Staff
Development &
Resources
Library Executive
All Line Managers
4.Adopt a Project management
approach to optimise our
resources & future planning.
7.Provide training in Project
management to middle
management and project leaders.
[2012]
8. Use project planning for
strategy implementation.[2012]
Deputy-Director: Staff
Development &
Resources
Library Executive
All Line & Project
Managers
Resources Action Plan
Strategies
1.Provision of enriched learning and
research spaces.
Focused Actions & Timeframe
Executive Responsibility
Implementation
1.Conduct a space audit. [2012]
2. Plan the systematic upgrading of
facilities at all libraries and implement
according to funds. [2012-2015]
Deputy-Director: Staff
Development & Resources
Director
Physical facilities manager
UP Physical facilities
Leaders of Faculty libraries
2.Collection development in accordance
to UP2025.
3.Finalise the Journal Project. [2012]
4. Address the issue of storage space for
collections. [2012-2013]
5. Benchmark collections. [2012-2015]
6. Expand the e-collection [2012-2015]
Deputy-Director: Staff
Development & Resources
Technical Services Manager
Journals manager
Responsible staff in Faculty
Libraries
Information specialists
3.Focus on accessibility of academic
information via a wide range of
devices, such
as mobile.
7. To investigate & implement ‘e-Reader &
e-Book’ action plans, e.g.: [2012-2013]
• To give the Overdrive manager a list of our
academic e-Books & publishers so that they
can start negotiations
• To 'buy' Overdrive e-book lending system for
a year for experimental purposes
• To start a e-Book/e-Reader club
• To download Calibre for own experimental
reformatting purposes
• Align mobile actions on campus
Deputy-Director; Innovation
and Technology
Deputy-Director: Staff
Development & Resources
e-Reader / Tablet & e-Book
task team
4. Transform UP libraries to ‘green’
environments
8.Measuring the ‘carbon footprint’ . [20122014]
9.Implement ‘Handprints’ philosophy
(http://www.handprinter.org/ ). [20122015]
10. Plants in libraries. [2012]
11. Raising level of awareness. [2012]
12. Recycling. [2012]
13. Energy-saving methods. [2012]
Library Director
All
5.Transition to a conducive physical
environment for innovation and optimal
performance.
14.Space Audit & physical space upgrading
[2012-2015]
Deputy-Director: Staff
Development & Resources
Library & UP Facilities
Marketing & Quality Assurance Action Plan
Strategies
Focused Actions &
Timeframe
Executive
Responsibility
Implementation
(pending appointment of
Assistant Director)
1. Market the Library services &
products to all relevant
clients & stakeholders for
greater impact.
1.Conduct surveys and manage
the implementation of the results
to ensure that the UPLS is client
driven Create marketing material
• Organise marketing events
• Co-ordinate marketing
initiatives
• Identify marketing opportunities
• Manage exhibition equipment
• Establish marketing committee
• Quality control
Assistant-Director:
Marketing & Quality
Assurance
Secretary of the
Marketing assistantdirector
All
2. Manage the image of the
UPLS through professionally
creating and maintaining the
UP Library Services brand.
2. Facilitate the professional
management of the UPLS brand.
3.Align with UP brand
management
4.Interface with UP marketing
division
Assistant-Director:
Marketing & Quality
Assurance
All
3. Enhance QA in all processes,
service and products in the
Library
5.Conduct survey regularly, e.g.:
LibQual.
6.Interface with quality office.
7.Co-ordinate the Library aspect of
accreditation visits to Academic
departments.
Assistant-Director:
Marketing & Quality
Assurance
Secretary of the
Marketing assistantdirector
All
4. Analyses library data for
better management
decisions (business
intelligence)
8.Develop expertise in business
intelligence.
Assistant-Director:
Marketing & Quality
Assurance
Business intelligence
analyst
12
Collaboration & Partnerships Action Plan
Strategies
Focused Actions
Executive
Responsibility
Implementation
1.Establish & maintain
meaningful relationships with
key stakeholders and partners at
UP, nationally, in Africa and
internationally.
1.Actively manage the UPLS
relationships with its key
stakeholders and partners, by
among others creating interaction
and communication opportunities.
[2012-2015]
2.Create and maintain database of
the key partners of the UP Library
Services. [2012-2015]
Director: Library
Services
All
2.Negotiate and obtain funding,
from the University as well as
external funders for
development projects (third
stream income).
2.Identify projects that the UPLS
can use for attracting external
funding and the relevant funders
for these projects. [2012]
3.Ensure UP funding for new
initiatives. [2012-2015]
Director: Library
Services
All
3.Identify and link up with
partners that UPLS will
collaborate with on research and
development projects.
4.Facilitate the creation of
research and development
projects. [2012-2015]
Director: Library
Services
All