Dusty Roach
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When you think of being held accountable,
what thoughts immediately come to mind?
What does being held accountable mean to
you?
Traditionally in the our industry, holding
people accountable usually has a negative
connotation.
Essentials of Winning with Accountability and
Prevention of the Erosion of Standards
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Understand the differences between Front Load
Accountability and Back End Accountability
Establish clear guidelines to implement these Ideas
in today’s Industry
Prevent the Erosion of Standards
In the safety profession, there are many
principles used to define a safety or risk
management process.
For today’s purposes, we will use the:
Governing Principles of Control
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Command Having correct policies and
procedures in place.
Apply
Communicate clear
expectations, Training
(formal classroom and/or
on job training).
Monitor
Observe compliance and
effectiveness.
Enforce
Discipline/Retrain/Replace
OR
Recognize/Reward
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Having correct policies and procedures in
place
Most companies are able to throw money at
the situation
Sometimes the unwritten rules supersede the
established written policies
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Communicate clear expectations, Training
(formal classroom and/or on job training)
Without clear expectations, people are being
paid to guess
Motivation for training is for compliance not
for comprehension
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Observe compliance and effectiveness
Not enough personnel to adequately monitor
the compliance
Personnel conducting the audits are trained
to make money but not to ensure safety
OR
Just looking for compliance not
understanding the big picture
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Discipline/Retrain/Replace
OR
Recognize/Reward
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The profitability supersedes enforcement
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The old school mentality that we have done it
this way for years and someone might get
hurt but that is an acceptable risk
*(Erosion of Standards)
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Intentions cannot be measured
Accountability should be an upstream and
downstream function
Accountability can not exist without proper
accounting practices
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Most of us have experienced the word
“accountability” as some kind of
punishment for not doing something
or doing something incorrectly.
Accountability usually shows up when
something goes wrong.
Back End Accountability
Means to prevent something from
going wrong.
 Means establish clear commitments,
define expectations, ensure
commitments have been kept.
(e.g.-Billy Jack here is what we expect.
Here is what you can expect if the
expectation is met, exceeded or not
met at all)
Front End Accountability
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Accountability can not exist without proper
accounting practices, in other words, absence
of accounting means absence of
accountability.
(e.g.- Billy Jack we are going to check in on you
periodically to make sure that you are
meeting our expectations and to make sure
that we have not set the bar too high.)
Establish clear expectations
 Explain exactly what you expect.
 Explain exactly what they can expect.
 Provide a realistic means to
accomplish those expectations.
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Take a few minutes to think and write down:
Using the front and rear end accountability
model, how would you manage a problem
employee/model employee?
Summary
Questions?
*Essentials of Safety Leadership, Global International Inc.
** Winning with Accountability, Henry J. Evans