Welcome to the
CIGNA Meeting Center
Training
Thank you for joining today’s
CIGNA Meeting Center Training
We will be starting soon. In the meantime, please…
 Close all other applications you have running on your PC, to ensure a
smooth delivery
 Maximize your browser in order to experience a “full screen view”.
 Q&A
- Your audio lines are muted, but we will take verbal questions at the end of
the session. Instructions to ask a verbal question will follow.
- You may send “chat” questions throughout the session and we will address
them during Q&A.
 Technical HELP – should you need technical assistance during this
session, please call the Support Desk @ 1-877-842-5647.
Agenda
Participant Toolbar – On the left hand side of your screen!
What’s New?
CIGNA Meeting Center - Audio Only Conferencing
What is CIGNA Meeting Center web?
Moderator Login
Moderator Meeting Management Area
Scheduling Meetings
Creating resources/ viewing reports
Moderator Toolbar
Slides, Share, Webtour
Participant Audio Control
Participant Login and “synchronizing” phone
Q&A
Please Fill Out the Exit Survey
Participant Toolbar
Chat
Participant List
Notes
Emoticons
Customize with Images
Full Screen Mode
What’s new?
Ready-to-Meet just got better! Your new CIGNA Meeting
Center has many enhancements:
Conference call capacity increased from 40 connections
to 100
Advanced audio management controls via the web, such
as ability to select participants to mute/unmute, dial-out,
disconnect, sub-conference and lock.
Record any meeting to archive or playback at a later date.
Deliver a PowerPoint™ presentation in real-time via the
Internet
Application Share to show participants any document or
application from your PC
CIGNA Meeting Center
information e-mailed to you
Your personal account
information: announcement email.
You will also receive a plastic
card with your meeting
information and a user guide in
the mail.
Dialing into the audio
Moderator/Host:
Step 1: Dial your Toll Free number
Step 2: Enter your Host passcode, followed by the #
Note - Don’t share your passcode with your audience
Participants:
Step 1: Dial the Moderator’s Toll Free number (or the international number
from outside North America).
Step 2: Enter the Participant’s passcode, followed by the #. Participants who
dial in before the Moderator will be placed on music hold.
This is the same process you have always used with the Ready-toMeet service.
New Audio Commands
IMPORTANT! All commands must now be
preceded and followed by the * (asterisk) key.
*Note – For a complete list of new audio commands, please
download the user guide from http://cigna.conferencing.com
What is CIGNA Meeting
Center?
CIGNA Meeting Center provides a way to host meetings online
with up to 100 people - using just your Web browser and a
phone.
Players include:
 Moderator (account owner): Speaker and/or
Facilitator
 Co-Presenter(s): Speaker
 Participant(s): Viewer
*Note – A Moderator has to be involved, in order to start and
manage the meeting
Moderator Login
Go to http://CIGNA.conferencing.com
Set in Favorites (for easy access later)
Click ‘Moderator’ to access your web meeting
management area
Moderator Login
Enter your Participant Passcode and your Host
Passcode (you do not need the # when logging into the
web portion)
Click Log In
Meeting Management
Run an “Ad Hoc” meeting on demand
Schedule meetings and send invitations
- Schedule recurring meetings
Manage and view archives
Address Book
Pre-load and create resources that can be
accessed during your meetings
Access reports after your meetings that can be
downloaded into an Excel spreadsheet for
tracking
Assistance
1st Set Up
Click Set up
Select Preferences
Set Up - Preferences
Verify Information
Set Time Zone
Select Preferences
Upload Power Point
Schedule Meetings
Scheduling Wizard – Step 1
Scheduling Wizard – Step 2
Scheduling Wizard – Step 3
Scheduling Wizard – Step 4
Scheduling Wizard – Step 5
Launch a Live Meeting
“Ad Hoc” meeting on demand
Scheduled meetings
Moderator Default View
Moderator Toolbar – Slides
Application Showing
When you click on “Share” tab, your participants will see a grey
screen until you:
Put a check next to the applications you want them to see and…
Bring it into the forefront on your screen
*Note – your participants will see your mouse
movements and they will also see applications
that you open in front of the one that you’ve
selected.
Let’s take a look…
Application Showing cont…
Participant Status
See who is connected on Web
See who’s connected on the audio
See who is talking or where noise is
coming from
*Note – Audio and Web connections are
“lines up” when participants enters their
participant ID Code during the logon
process (step #3).
Participant Synchronize
Moderator can “help” synchronize a
participant by clicking and dragging name
and phone #.
or…Participant can view their
Participant ID code by clicking the “I” at the
top of their toolbar and entering the code
into their telephone key pad.
Audio Control – Muting
Muted
Un-muted
Mute/ Unmute ALL
Mute/ Unmute individuals
“Self Mute/Unmute” by hitting *6* on
telephone key pad (Moderator will have to
provide these instructions to Participants,
only if they want them to use it.
Audio Control – Designated
Q&A
Answer questions in the
order that they come in.
Automatically open the next
line and mute the previous
participant after questions are
addressed.
Audio Control – Dialout
More Participant Controls
Promote To Presenter (others can share
applications from their own PC
Move to Break-Out Room (private audio
conference)
Disconnect from Audio
Rename
Un-synchronize Audio and Web (if you
made a mistake)
Dismiss Participant
Lock Meeting
Greet and screen new participants
Accept / Reject them from joining
Connection Status
Audio goes “clear” if participants
disconnect
Web goes from green, yellow to Red
Polling Questions
Gather Data Instantly
Publish Results
Introduce Interactivity
Anonymous
Quizzes
Assign a passing score
Stored in your account
Participants receive results immediately
Surveys
Automatically open at the beginning or
end of a meeting
Attach to an invitation
Active during an archive
Reports
Meeting Report
Quiz Report
Survey Report
Download to an
Excel spreadsheet.
Archives
Record your web meetings
Create Training Libraries or a Lecture Series
Deliverable in 3 formats
Zip File
Hosted Link
CD
Security
Dedicated virtual room, protected by a
personal Host code
Password protect each meeting
Lock a meeting
SSL – security on all meetings
Participant dismissal
Key Applications
Training Programs
Daily Meetings
Internal Communications
Product Launches
Interactive Demonstrations
Sales Presentations
Project Management
Help Desk Support
Webinars
Participant Login
Invitations
From Invitation
Participant Login
Home Page
Go to>
http://CIGNA.conferencing.com
Enter Participant Passcode
Participant Login
Enter Name
Participant Login –
synchronizing
Follow All 4 Steps to Join the Audio
* Note - Remind your
participants to follow
step # 3 (enter
Participant ID), even
though they are
already able to hear
the audio portion!
Participant Login Resources
Resources Loading
Help
Genesys Help Desk 24X7 (for live meeting issues)
1-877-842-5647
CIGNA CSC (for issues with downloads or individual PC’s)
Toll Free: 800-272-5713
Toll: 865-346-5713
"CIGNA CENTRAL"
During a Meeting hit *10* or click
http://CIGNA.conferencing.com
User Guides
Stay Tuned in for Q&A
Thank you for joining today’s training of the
CIGNA Meeting Center!
Please fill out the exit survey that will pop
open on your screen.
Your feedback is valuable!
Q&A
Verbal Questions?
Text Questions?
Type questions in the box
provided and hit send.