STM Quality
Limited
Team Building
TOTAL QUALITY MANAGEMENT
Team Building
©©ABSL
Power Solutions
STM Quality
Limited 2007
Team Building - Communication
STM Quality
Limited
 Communication has been called the
LIFE-BLOOD
of an organisation.
Without it, little would be achieved.
Why is this true?
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Why Would We Communicate?
STM Quality
Limited
...To inform
...To persuade
...To motivate
...To request
...To contribute
...To instruct
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How Would We Communicate?
STM Quality
Limited
 There are three main ways:
1. Verbal
2. Written
3. Visual
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Communication Within
Our Company
STM Quality
Limited
 How would we rate this company’s chain of
communication?
 Formal - such as meetings, briefings, letters etc.
and
 Informal - such as talking, chatting, interests,
holidays etc.?
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Communication Within
Our Company
STM Quality
Limited
Formal
1 2 3 4 5 6 7 8 9 10
Very Bad
Very Good
Informal
1 2 3 4 5 6 7 8 9 10
Do we see it like this?
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Teamwork
STM Quality
Limited
 Following are some examples of teams that
highlight differences and characteristics of each
team:
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Teamwork – Manchester United
STM Quality
Limited
 Professional
 Some flexibility
 Highly trained
 Play for each other
 Organised
 Harness individual
 Clear objectives
skills talent into team
 Highly motivated
 Burning ambition
 Well managed
 Good strategy
© STM Quality Limited
Teamwork – Symphony Orchestra
 Professional
 Talented
 Disciplined
 Work to
specification
 Mediocre reward
 High recognition
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Limited
 Select group - mixed
ages & sexes
 Dependent on
conductor - bringing
each section in on
time
 All playing from the
same music score
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Teamwork – A Tug of War
 Semi-Professional
 Trained &
organised
 Select group
 Totally focused
 High motivation
 No real reward
STM Quality
Limited
 Consists of fit strong
people
 Basic simple job
 No room for Prima
Donnas
 Must all pull together
 No shirkers - must all
pull their weight
© STM Quality Limited
Teamwork – Village Cricket Club
 Total Amateurs
STM Quality
Limited
 Team game played
by individuals
 Mixed attitudes
 No strategy - just
 Needs Prima Donnas
love of the game
 Lacks commitment
 No real reward actually pay to play  No real objective enjoy the bar
afterwards!
 Little organisation
© STM Quality Limited
Teamwork – Our Company
STM Quality
Limited
 How do you see our company in relation to:
 Manchester United
 Symphony Orchestra
 Tug of War team
 Village Cricket Club
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What is a Team?
STM Quality
Limited
A team is
a number of people
working together to
achieve an
identified result.
© STM Quality Limited
Teamwork
STM Quality
Limited
Even Damon Hill wouldn’t have won 18
Grand Prix races without a good pit crew.
Every person has a role to play.
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Working Together as a Team
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Limited
 Reduces stress
 Helps to meet objectives
 Creates a better understanding
 Provides mutual support
 Encourages people to develop joint objectives
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Working Together as a Team
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Limited
 Ensures responsibilities are met
 Balances the strengths and weaknesses of
individuals
 Offers support to individuals
The sum of the parts
is greater than the individuals!
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Let’s Have A Quiz
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Limited
?
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Rights of
Being A Team Member
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 Be treated with courtesy & respect
 Be trusted
 Express views and opinions
(provided these are not personal or vindictive)
 Learn from mistakes
 Ask for help - and get it!
© STM Quality Limited
Responsibilities of
Being A Team Member
STM Quality
Limited
 Treat colleagues fairly & without prejudice
 Believe in the goodwill of other team members
 Give due consideration to the views & opinions
expressed by other team members
 Learn from mistakes & do it right next time
 Work to required standards
 Provide help as & when requested
© STM Quality Limited
Effective Teamwork - Barriers
STM Quality
Limited
Some of the barriers to effective teamwork:
 Competitive behaviour
- defending sectional interests
- trying to outshine other team members
- insisting on own point of view
 Individual attitudes
- fixed ideas about the problem
- attitude to others
- lack of commitment
© STM Quality Limited
Effective Teamwork - Barriers
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Limited
 Emotional behaviour
- taking things personally
- not looking at things
objectively
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Being a Good Team Member
STM Quality
Limited
Enhances our life at work, which is:
 Good for us
 Good for our company
 Good for our customers
 EXCELLENCE IN TEAMWORK
PAYS DIVIDENDS FOR US ALL
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Team Briefing
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The six principles of Team Briefing:
 1. Face to face
 2. The Team Leader
 3. Small teams - 4 to 15
 4. Regular
 5. Relevant information
 6. Must be monitored
© STM Quality Limited
STM Quality
Limited
Characteristics of an Effective Team
 Clear objectives shared by all team members
 Good communication
 Supportive behaviour
 Trust
 Constructive criticism
 Shared workload
 Co-operation
 Balanced roles
 Consensus decisions
 Effective leadership
© STM Quality Limited