Section 14.1
Teamwork
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Teamwork
14.1
WHAT YOU’LL LEARN
How teamwork benefits both team
members and businesses
The steps involved in establishing
and maintaining a successful team
continued
Chapter 14 • Teamwork and Leadership
Succeeding in the World of Work
Teamwork
14.1
WHAT YOU’LL LEARN
What total quality management is
and how it affects workers.
Chapter 14 • Teamwork and Leadership
Succeeding in the World of Work
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WHY IT’S IMPORTANT
To succeed in the workplace, you’ll
need to be aware of current trends
such as teamwork and total quality
management.
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KEY TERMS
self-directed
cross-functional team
functional team
team planning
facilitator
total quality management (TQM)
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Succeeding in the World of Work
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Teamwork in Business
Some teams are supervised by
managers. Others are self-directed.
Members of a self-directed team are
responsible for managing their own
progress.
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Why Businesses
Encourage Teamwork
Teams tend to be more productive than
the same number of employees working
separately.
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Why Businesses
Encourage Teamwork
The benefits of teamwork include:
improved quality and customer
service,
increased employee morale, and
fewer layers of management.
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Why Businesses
Encourage Teamwork
Rewards for the worker include:
greater job satisfaction,
improved self-esteem, and
better communication.
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Worker Rewards
Teams rotate tasks among members.
This reduces boredom and allows each
team member to develop an array of
skills.
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Worker Rewards
Each team member helps to make and
carry out decisions.
Workers receive satisfaction from being
in charge of their own work.
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Worker Rewards
Workers in a team learn about each
other’s behavior, attitudes, and ways of
thinking.
They get along better and are not quick
to judge one another.
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Types of Teams
A functional team is a group of people
from one company department or area
of expertise who work together to reach
a common business goal.
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Types of Teams
A cross-functional team is a group of
people from two or more departments or
areas of expertise who work together to
reach a common business goal.
Chapter 14 • Teamwork and Leadership
Succeeding in the World of Work
GraphicTeamwork
Organizer
14.1
Functional
Team
Types of Teams
• People from a
single
department or
area of
expertise
• Common
goal
•May be managed
or self-directed
• Require team
planning
• Require
cooperation,
communication
Cross-Functional
Team
• People from
different
departments
or areas of
expertise
Both
Chapter 14 • Teamwork and Leadership
Succeeding in the World of Work
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14.1
Team Planning
Team planning involves setting goals,
assigning roles, and communicating
regularly.
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Succeeding in the World of Work
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Setting Goals
A good place to start is with your
company’s overall goal, or mission.
A company’s mission statement
expresses its purpose and values.
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Setting Goals
Keep your company’s mission in mind
when you begin a project.
Then set short-, medium-, and long-term
goals.
Chapter 14 • Teamwork and Leadership
Succeeding in the World of Work
Teamwork
14.1
Setting Goals
First, break your project into smaller
tasks.
Then assign a start date and an end
date for each task.
Chapter 14 • Teamwork and Leadership
Succeeding in the World of Work
Teamwork
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Setting Goals
A tracking schedule identifies the
people who will work on each part of a
project.
It tells when they will start and when
they will finish.
Chapter 14 • Teamwork and Leadership
Succeeding in the World of Work
Teamwork
14.1
Assigning Roles and Duties
A facilitator is a leader who helps
a team work more smoothly by
coordinating its tasks.
Chapter 14 • Teamwork and Leadership
Succeeding in the World of Work
Teamwork
14.1
Assigning Roles and Duties
When assigning roles in the workplace,
it is important to match tasks to abilities.
Chapter 14 • Teamwork and Leadership
Succeeding in the World of Work
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Regular Assessment
If a project doesn’t get assessed
regularly, small problems can become
major obstacles.
The key to assessment is
communication.
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Succeeding in the World of Work
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Regular Assessment
Assess progress on a regular basis.
Rethink team goals if necessary.
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Succeeding in the World of Work
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Potential Obstacles
Common team problems are:
unclear goals,
misunderstanding about authority,
confusion about how to assess the
performance of individuals,
competitiveness,
continued
Chapter 14 • Teamwork and Leadership
Succeeding in the World of Work
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Potential Obstacles
resentment at a lack of individual
recognition, and
reduced effort by individuals on the
team, especially when the size of the
team increases.
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Succeeding in the World of Work
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Teamwork
Being an Effective Team Member
Attitudes and actions for being an
effective team member are to:
Make the team’s goals your top
priority.
Listen actively and offer
suggestions.
Follow up with team members outside
meetings.
continued
Chapter 14 • Teamwork and Leadership
Succeeding in the World of Work
14.1
Teamwork
Being an Effective Team Member
Follow up on your assignments.
Work to resolve conflicts.
Respect the other team members.
Inspire other employees to get
involved.
Chapter 14 • Teamwork and Leadership
Succeeding in the World of Work
Teamwork
14.1
Total Quality Management
Total quality management (TQM) is a
theory of management that carefully
coordinates company efforts to achieve
customer satisfaction and continuous
product improvement.
Chapter 14 • Teamwork and Leadership
Succeeding in the World of Work
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14.1
Total Quality Management
In TQM, every worker at every stage is
challenged to find ways to improve the
quality of the product.
Chapter 14 • Teamwork and Leadership
Succeeding in the World of Work
Teamwork
14.1
Total Quality Management
TQM defines a customer as anyone
who receives the results of your work.
This can mean either a coworker or an
outside customer.
Chapter 14 • Teamwork and Leadership
Succeeding in the World of Work
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14.1
Total Quality Management
Responsibility for providing quality isn’t
limited to salespeople.
Chapter 14 • Teamwork and Leadership
Succeeding in the World of Work
Teamwork
14.1
SECTION 14.1 REVIEW
Key Concept Checkpoint
Comprehension
1. What might be the consequences of
employees not working as a team?
continued
Chapter 14 • Teamwork and Leadership
Succeeding in the World of Work
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SECTION 14.1 REVIEW
Key Concept Checkpoint
Comprehension
2. The salespeople in an appliance
store are planning a campaign to
improve sales. Identify short-,
medium-, and long-range team goals.
continued
Chapter 14 • Teamwork and Leadership
Succeeding in the World of Work
Teamwork
14.1
SECTION 14.1 REVIEW
Key Concept Checkpoint
Comprehension
3. Choose two obstacles to team
success, and provide suggestions for
dealing with them.
continued
Chapter 14 • Teamwork and Leadership
Succeeding in the World of Work
Teamwork
14.1
SECTION 14.1 REVIEW
Key Concept Checkpoint
Comprehension
4. Your company has decided to change
to a TQM style of management.
Describe two ways that this might
affect you as an employee.
continued
Chapter 14 • Teamwork and Leadership
Succeeding in the World of Work
Teamwork
14.1
SECTION 14.1 REVIEW
Key Concept Checkpoint
Critical Thinking
5. What types of people might find
teamwork especially difficult?
Chapter 14 • Teamwork and Leadership
Succeeding in the World of Work
End of Section 14.1
Teamwork
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