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Simon Cross
Managing Director, Tuiski
Introduction
• Sustainable Development TUI and Crystal Ski
• Responsible Leadership
• 4 Strategic Pillars
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Carbon Management
Destinations
Our Colleagues
Our Customers
• Summary of
Achievements
and Objectives
“Climate change has been one of the most
talked about topics in recent years. In the
leisure travel industry it is without doubt one
of the largest challenges we face.”
Peter Long, CEO TUI Travel PLC
Responsible Leadership
High priority - one of our core values
TUI Travel PLC Corporate Values
Customer
Obsessed
Playing to win
Responsible
leadership
Value driven
Responsible leadership
“We aspire to lead in sustainable
development within the leisure travel
industry and beyond”
“We seek to make Sustainable
Development central to the way we run
and manage TUI Travel PLC”
“The impact of climate change on
leisure travel will be dramatic, with wide
implications for holiday destinations,
consumer travel trends, and
the future of aviation”
Peter Long, CEO TUI Travel PLC
4 Strategic Priorities
Carbon Management
Our Colleagues
Destinations
Our Customers
CARBON MANAGEMENT
Reduction of C02 emissions throughout the business
• Aviation:
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Efficient utilisation of a modern fleet
76 % of the fleet fitted with fuel saving wing tips
Biggest charter fleet overhaul in UK aviation history
New Boeing 787 Dreamliner 20% more fuel efficient and 60%
noise reduction on take off and landing
– First commercial flight to use 50% sustainable aviation
biofuel
– Target: 6% reduction of airline direct C02 emissions by 2014
CARBON MANAGEMENT
•Premises:
– Head office Carbon Neutral® since 2003 – emissions monitored and offset
– Decreased carbon footprint by 30% in the last year
• Premises Activities – 24%
• Business travel – 41%
– 85% of TUI UK’s Retail Estate implemented Automatic Meter Readers to
improve day-to-day energy management
– The Carbon Trust Standard – achieved by TUI UK in June 2011

TUI Travel in FTSE 350 Carbon Disclosure Leadership Index
 Proud to have been in the FTSE 350 CDLI for four consecutive years
DESTINATIONS
Optimising our holidays’ environmental, economic and social impacts
Travelife
audit all TUI Ski Hotels
by Jan 2012
Target
to have 90% of the ski hotels
audited by season 2015/2016
 Destination and suppliers awareness campaign
“Make Snow Sport Greener” online and emailed to
800 properties.
Sustainability
Addendum to
contracts was introduced in 2009.
Green Resort’ guide: ‘Green’ achievements of all
ski resorts to be displayed on our websites from
this winter
OUR COLLEAGUES
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Major supporter of Disability Snowsports UK since winter 2009/10
Support 6 activity weeks with over 30 staff
Raised over £70,000 winter 2010/11
Introduced Crystal Adaptive
Cycle to work scheme with over 80% of our colleagues cycling or taking
public transport to work.
– Inclusion of sustainable development in induction and HR information
OUR CUSTOMERS
Today’s customer needs and demands are
changing.
Our recent research of 4,000 holidaymakers in
eight
major TUI Travel source markets showed a clear
aspiration for more sustainable holidays on a
significant scale.
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1 in 2 would be willing to book a more
sustainable holiday if available.
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2 in 3 would change their behaviour on
holiday to help the environment.
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2 in 3 want their holiday company to be clear
about what they do to make their holidays
more sustainable.
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Carbon management – 6% reduction
by 2013/2014
Destinations - 90% of properties to
complete travel life audit by
2015/2016
Colleagues - target to raise over
£100k for DSUK
8,000 customer survey to further
understand our customers passions
and requirements with regards to
sustainable development