Three trends shaping the future of
enterprise search: 2010-2013
Nick Patience
Research Director, Information Management
The 451 Group
Twitter: @NickPatience
Agenda
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Introduction
Information governance
Search-based applications
Open source & OEM
The future
The 451 Group
• Founded in 2000
• 50 analysts with deep domain expertise
• Syndicated research, advisory services, conferences
• Offices in NYC (HQ), London, Boston, San Francisco,
Washington, D.C.
• Focus on trends in enterprise IT from three perspectives:
– Business
– Technology
– Investment & M&A
• Customers: end users, VCs, investment banks, vendors
Agenda
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Introduction
Information governance
Search-based applications
Open source & OEM
The future
Information governance
Source: Information Management
Reference Model, EDRM.net
Information governance
Information governance is the practices and
technologies involved with proactively managing
what information is retained, where it is stored
and for how long, who has access to it, how it is
protected and how and when it is deleted.
Information governance
Archiving
eDiscovery /
eDisclosure
Records & storage
management
Information governance: drivers
In 57% of organizations, recent events such as the BP
disaster, the Toyota recalls, and the banking crisis have
made senior management “more” or “much more”
conscious of risks to the business.
26% have undiscriminating policies on deletion of all
emails, 23% keep everything just in case and 31%
have no policies or non-enforced policies. The
remainder either manually or automatically declare
important emails as records and delete the others.
Source: Survey of 709 individual members of the AIIM community between July 30 & August 19, 2010
Information governance
Information governance: different
approaches
Store everything and rely on a great search
engine to find it
OR
Rely on a great search engine and deduplication to
selectively delete what is not needed and then
search what’s left
Information governance: store-everything
approach
Pros
Simpler and
requires very
little policy-based
management
Cons
Storage costs
increase rapidly,
involves a lot of
duplication,
potentially stores
things that shouldn’t
be stored under data
protection acts
Information governance: selective deletion
approach
Pros
Cons
Cuts storage
costs as they
don’t grow in line
with data stored
(dedupe takes
care of that)
It’s hard to do
But that’s where search comes in!
Information governance
Implications for search market?
• Large part of archiving is search-based =
opportunity
• Tight integration needed into archiving, ECM
and policy management tools
• Focus on discovery, rather than search
Agenda
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Introduction
Information governance
Search-based applications
Open source & OEM
The future
Search-based applications
Search-based applications are applications that use
a search index as the basis of their data
management, either instead of, or alongside a
relational database.
Search-based applications
• First mooted c. 2004 by FAST
• Too big and too much customization required
• Now gaining foothold
• Unstructured & structured data in single index
• Fuzzy matching & JOINs – answer both ‘how
much?’ as well as ‘why?’ & ‘how?’ queries
Search-based applications
Manufacturing
Commerce
Call centers
Search-based applications
Search-based applications
Search-based applications
Search-based applications
Implications for search market?
• Potentially hugely disruptive in data management
= major opportunity
• Build partnerships with application vendors
• Focus on developers
• Focus on user interfaces
Agenda
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Introduction
Information governance
Search-based applications
Open source & OEM
The future
Open source
Open source
• Developers like it – get their hands dirty
• Vendors like it – use as the basis of their own
search tools
• Boardrooms like it – lack of upfront costs
• Now part of enterprise fabric
• Search just latest in series of areas to be
disrupted by it, e.g. CRM, ECM, ERP, BI etc
OEM
OEM
• Developers like it – get their hands dirty
• Vendors like it – hard to replace
• Fastest growing business of some vendors,
incl. Autonomy
• Points to future winners & losers in
information governance & search-based apps
Agenda
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Introduction
Information governance
Search-based applications
Open source & OEM
The future
Search based applications
Manufacturing
Commerce
Call centers
Predictions
Trend
2010
2013
Information
governance
Reactive; eDiscovery
Proactive; eDiscovery;
investigations; security,
compliance
Search-based
applications
Custom-built, one-off;
expensive; on-premise
Packaged; SaaS; all
verticals
Open source & OEM
Starting to rise in
importance
Basis of search-based
apps; most of pure
search market here
Importance of search to the enterprise
Information Governance
Search-based Applications
Enterprise Search
Market implications
• For many, search will be the means, not the end
• Pure enterprise search devolves to open
source, Google or SharePoint
• Developers matter, whether in apps, open
source or OEM
Why do people buy enterprise search tools?
Because they have to….
It may not be called search
Questions?
Twitter: NickPatience
Blog: Too Much Information
http://blogs.the451group.com/information_management/
nick.patience@the451group.com
http://www.the451group.com