Local Service Innovation
Set Up
Planning
Innovation
Project
Creative
Event
Definitions
Event
Business
Case
Action
Decision
Improving lives and life chances disadvantaged people and communities through the use of technology
Local Service Innovation Process
[Insert Organisation Name]
[Insert Date]
Local Service Innovation
Set Up
Planning
Innovation
Project
Creative
Event
Definitions
Event
Business
Case
Action
Decision
Improving lives and life chances disadvantaged people and communities through the use of technology
Why a Local Service Innovation Process?
• ‘Better for less’
• Efficiency improvement potential much greater around
improving services for most disadvantaged and excluded:
• most costly to serve
• most scope for future cost avoidance
• Incremental change unlikely to
• …meet organisational challenges
• efficiency gains while maintaining or improving services
• respond to assessments and inspections
• ...nor improve live and life chances or most disadvantaged
• More radical transformational change is required
Local Service Innovation
Set Up
Planning
Innovation
Project
Creative
Event
Definitions
Event
Business
Case
Action
Decision
Improving lives and life chances disadvantaged people and communities through the use of technology
What is a Local Service Innovation Process?
• Create space and time for employees to think about new ways
of working; hold an innovation/ creative event
• Bring in new perspectives; local/national from across public,
private, third and academic sectors, and partnerships
• Multi-discipline; bring social and technology perspectives
together; look at social problems through a ‘technology lens’
• Focus on key social issues or disadvantaged groups or
communities; where the potential impact of success is greatest
• Follow a structured and goal orientated process:
• phased with clear deliverables at each stage
• output timely business cases for new ways of working
Local Service Innovation
Set Up
Planning
Innovation
Project
Creative
Event
Definitions
Event
Business
Case
Action
Decision
Improving lives and life chances disadvantaged people and communities through the use of technology
A clear, robust, goal orientated process
Local Service Innovation
Set Up
Planning
Innovation
Project
Creative
Event
Definitions
Event
Business
Case
Action
Decision
Improving lives and life chances disadvantaged people and communities through the use of technology
Which supports ….
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Action planning against targets
Performance improvement
Response to assessment and inspection reports
Improved community empowerment and engagement
Service Transformation
Improved Partnership working
Responding to equality impact assessments
Improving policy delivery
Local Service Innovation
Set Up
Planning
Innovation
Project
Creative
Event
Definitions
Event
Business
Case
Action
Decision
Improving lives and life chances disadvantaged people and communities through the use of technology
Key Theme or Challenge to be Addressed
• [insert details of key theme or challenge to be addressed by
social inclusion innovation process]
Local Service Innovation
Set Up
Planning
Innovation
Project
Creative
Event
Definitions
Event
Business
Case
Action
Decision
Improving lives and life chances disadvantaged people and communities through the use of technology
Project Approach
• [insert details of approach to the project]
• [Will external support be used? (insouce, outsource of blended
- see Phase 1 Guide)]
• [Who will a) plan the event b) facilitate the event c) write the
workshop report d) write the project definitions e) write the
business cases?]
• [Who is the Senior Stakeholder who will oversee the process
and make decisions at key milestones?]
• [Funding and resource: how much time and resource is
planned to be put into the innovation process?]
Local Service Innovation
Set Up
Planning
Innovation
Project
Creative
Event
Definitions
Event
Business
Case
Action
Decision
Improving lives and life chances disadvantaged people and communities through the use of technology
Project Timing
• Initial Plan Key Milestones are:
• Engage Support/ Facilitator – [insert approx date]
• Theme/ Acceptance Criteria Agreed – [insert approx date]
• Event Invitations and Pre-work sent – [insert approx date]
• Innovation Event – [insert approx date]
• Workshop Report – [insert approx date]
• Solution Shortlisting Milestone – [insert approx date]
• Project Definition – [insert approx date]
• User and Stakeholder Testing – [insert approx date]
• Project Shortlisting – [insert approx date]
• Business Case Completion – [insert approx date]
• Action Decision Milestone – [insert approx date]
Local Service Innovation
Set Up
Planning
Innovation
Project
Creative
Event
Definitions
Event
Business
Case
Improving lives and life chances disadvantaged people and communities through the use of technology
Immediate Next Steps
• [insert next steps]
Action
Decision
Local Service Innovation
Set Up
Planning
Innovation
Project
Creative
Event
Definitions
Event
Business
Case
Improving lives and life chances disadvantaged people and communities through the use of technology
Further Reading
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Innovation Process Briefing
Innovation Process Guide
Innovation Process Map and Resource Toolkit
Case Studies of Similar Processes
Action
Decision