Skills to Succeed Academy
Adviser Awareness session
Skills to Succeed Academy, www.s2sacademy.com. Copyright © 2011 to 2013 Accenture. All rights reserved.
Objectives of this session
Understand what the Skills to
Succeed Academy is and what it
includes
Understand the benefit of the
Skills to Succeed Academy
for customers and for you
Understand how you should use
the Skills to Succeed Academy
with customers
Understand what to do after
this session
Skills to Succeed Academy, www.s2sacademy.com. Copyright © 2011 to 2013 Accenture. All rights reserved.
2
What is the Skills to Succeed Academy?
A free, interactive, online employability training programme
designed specifically to help young people make the right career
choices for them and build the skills needed to find and keep a job
End-to-end
Training Journey
• Characters and
simulations are realistic
and believable
• Talks the right language
• Learn by ‘doing’
• Adviser-led – builds on
the role of Advisers
across the community
RELEVANT
• Difficult to reach audience (15 - 24 year
olds)
• Training focused on customer common
mistakes
• Enables young people to take ownership
• Available online and easily navigable
• Helps enhance conversations between
customers and Advisers
REALISTIC
ENGAGING
• Integrated training using a blended mix
of learning approaches
• Using ‘young’ technologies
• Strong focus on interactivity with an
element of fun!
• Bite-sized courses
Skills to Succeed Academy, www.s2sacademy.com. Copyright © 2011 to 2013 Accenture. All rights reserved.
3
What’s included in the S2S Academy?
Training courses focus on teaching young people how to do things for
themselves, building skills and confidence and empowering them to
take ownership for their career
Online Skills to Succeed
Academy Materials
YOU AND YOUR
CAREER
SUCCESS IN
WORK
Performance Simulations
•
•
•
•
•
•
Learning by doing
Simulated interactions
Choice and consequences of action
Virtual coach
Reference Zone
Feedback Survey
Activity Packs
GETTING A JOB
Computer Based Training (CBT)
•
•
•
•
•
Interactive learning
Multiple characters throughout
Videos
Quizzes
Feedback Survey
Three courses consisting of two
types of training modules…
• Activities
• Checklists
• Templates
InterviewAce - Mobile App
• Interview checklists and tips
• Example interview questions
• Editable question and answer templates
• An Interview diary
Skills to Succeed Academy, www.s2sacademy.com. Copyright © 2011 to 2013 Accenture. All rights reserved.
4
The ‘Getting a Job’ course - find out more
You can refer your customers to modules across any of the three
courses. To help customers build the skills they need to navigate the
challenges of jobseeking refer them to the ‘Getting a job’ course
15. A Better Cover
Letter
Find out how to write a
great covering letter
1. Ice Station Alpha
See customer Sam thrown in
at the deep end and help in
his Antarctic interview
GETTING A JOB
14. Application
Form
Learn how to
complete these
2. Your Train-ing Journey
See how the training will
work for you
YOU AND YOUR
CAREER
3. Who Can Help You?
Find out who can help you
4. Jenny & Sam
Help Jenny, Sam’s Adviser,
at their first meeting
5. 'Identify Your Skills'
Pick out skills from your
life experiences
6. Create Your
CV
Know how to
create a great
CV
7. Work Your
Network
Discover how
your network
could help
13. Tailor Your CV
Find out why you should
change your CV for every job
you apply for
9. To Apply Or
Not To Apply
What are job
adverts really
looking for?
8. Do Your
Research
Find out how
good research
makes you stand
out from the
crowd
12. Call out of
the Blue
Help customer,
Emma, with her
telephone
interview
16. Prepare for Your
Interview
Make sure you’re
ready for interview
19. The Pearly Bank
Panel
Help Emma at her
panel interview
17. Sam &
FuturoSystems
Help Sam at an
interview he’s
prepared for
18. Ace Your
Interview
Learn how to
prepare for face to
face interviews
SUCCESS IN
WORK
11. The Selection
Process
Understand how and
why employers use a
selection process
10. Test Drive The
CAR Technique
Discover what CAR
stands for and how
to use it
Skills to Succeed Academy, www.s2sacademy.com. Copyright © 2011 to 2013 Accenture. All rights reserved.
5
What do DWP Advisers do with customers?
Training is flexible... You could ask a customer to complete each
module in a course or focus on certain modules based on their needs
and the challenges they face
1
2
Adviser and customer meet.
Adviser considers skills need
including contracted
provision, the Academy and
National Careers Service
8 Adviser uses Handbook
Where customer needs
skills to help search and apply
for jobs, Adviser talks
through Academy leaflet and
explains how the Academy
can help
Adviser gives leaflet to
customer to access training
(including customer access
code)
3
Adviser uses Handbook to
suggest modules for
customer completion and
provides customer with
information to access the
‘InterviewAce’ mobile app.
Adviser asks customer to
complete module feedback
surveys and quizzes
6
7
4
Optional: If Adviser
wants to see proof of
customer completion.
Adviser shows customer how
to record completion.
Customer can print/take a
photo of module quiz score
or module completion tick
(white tick in a green box) to
show Adviser
5
to discuss customer
progress and modules
completed and answers
customer questions
Adviser recommends
more modules for the
customer
9
Adviser checks customer
module completion and notes
progress in Action Plan, set
action item
Customer accesses
Academy, completes
modules and tracks
completion of modules
Adviser logs Academy
referral on LMS and writes
customer module
recommendations in LMS
action plan.
10
When referring customers to modules, use the Academy Handbook to
understand what modules will help customers. For example, a customer
should do the interview preparation modules before attending an
interview or redo the identify your skills and create your CV modules if
their CV is not completed properly
Customer completes further
modules as advised by
Adviser
Adviser continues to suggest
modules to customer and
track customer progress
Skills to Succeed Academy, www.s2sacademy.com. Copyright © 2011 to 2013 Accenture. All rights reserved.
DWP and National Careers Service links
DWP and National Careers Service Advisers will interact with
customers in the same way and will make each other aware of the
customer’s progress through the Skills to Succeed Academy
DWP
National Careers Service
3
2
1
Hand over customer to National
Careers Service and make
National Careers Service Adviser
aware of modules completed by
customer
5
Ask customer what progress
they have made through the
Academy, update the LMS
action plan, customer history
and conversations box with
customer progress.
Continue to suggest Academy
modules for customer to
complete based on job search
and job application skills need
(using the Handbook for
guidance) and track progress in
LMS as explained
Follow the
same steps as
DWP Adviser
to suggest
Academy
modules for
customer to
complete.
Track Academy
referral in CRM
system
Customer shares progress through the Academy
with phone/web Adviser on call backs and is still
in contact with DWP Adviser as normal
3
Update
customer action
plan with
customer
progress
through Skills
to Succeed
Academy
4
Once all three training
sessions are complete,
Adviser updates customer
action plan with Academy
progress and hands
customer back to DWP
Adviser, providing action
plan information to DWP
Other organisations using the Academy –
Princes Trust Job Ambassadors
Princes Trust Job Ambassadors will signpost
customers to the Academy, provide them with a
leaflet with DWP access code and ask them to
discuss progress with their DWP Adviser.
Other organisations are using the Academy. DWP
Advisers should ask if customers have heard of
the Academy and find out if they have done any
modules already!
Skills to Succeed Academy, www.s2sacademy.com. Copyright © 2011 to 2013 Accenture. All rights reserved.
7
Tools and support available to you
If you have a query or an issue relating to accessing or using the
Skills to Succeed Academy, there are support documents available to
help you.
DWP: Support materials are located on the National Partnerships Team site
http://intralink/1/jcp/odet/npent/resources/dwp_t768160.asp#TopOfPage
National Careers Service: Support materials are located on the Adviser resource portal.
https://nationalcareersservice.direct.gov.uk/resourceportal/Pages/Resource-for-Advisers.aspx
Leaflet
Academy video
FAQs page on the site
(linked from every course main
menu)
Handbook
Site navigation
guide
Technology
guide
Further assistance
DWP: Advisers contact District Lead with issues
and District Leads email
skills.tosucceed@dwp.gsi.gov.uk
National Careers Service: Advisers email
NationalCareersquestions@skillsfundingagency.b
is.gov.uk
Skills to Succeed Academy, www.s2sacademy.com. Copyright © 2011 to 2013 Accenture. All rights reserved.
8
The Skills to Succeed Academy leaflet
The Skills to Succeed Academy leaflet should be used when referring
customers to the Skills to Succeed Academy
The Skills to Succeed Academy leaflet should be used by Advisers to introduce the Skills to Succeed
Academy to customers. Leaflets should be given to customers so that they have all the information
they need to access the site and understand how the Skills to Succeed Academy will benefit them.
Contents:
1. What is included in the Academy
2. How the Academy benefits customers
3. How to access the Academy site
Use:
1. Use the leaflet to market the Academy and
talk through what is included and how it
can benefits your customer
2. Give the leaflet to customers so that they
have the information they need to register
on the site using our Access Code
DWP Advisers: The leaflet is located <insert local site where leaflet is located>
National Careers Service Advisers: Leaflet is located on the resource portal
https://nationalcareersservice.direct.gov.uk/resourceportal/Pages/Resource-forAdvisers.aspx
Skills to Succeed Academy, www.s2sacademy.com. Copyright © 2011 to 2013 Accenture. All rights reserved.
9
The Skills to Succeed Academy video
The Skills to Succeed Academy video provides a fast and fun
introduction to the Academy and has been designed to engage Advisers
The Skills to Succeed Academy video is a great way to quickly understand what is included in the
Academy and how the Academy benefits customers and Advisers. It lasts 5 minutes and is worth a
watch!
Contents:
1. Introduction to the Academy
2. The Academy courses and characters
3. Activities included in the Academy
4. Feedback on use of the Academy
Adviser use:
Watch the video to get a high level
overview of the Academy content and how
the Academy benefits Advisers and
customers
Skills to Succeed Academy, www.s2sacademy.com. Copyright © 2011 to 2013 Accenture. All rights reserved.
10
The Skills to Succeed Academy Handbook
The Skills to Succeed Academy Handbook will help you identify which
modules to recommend to your customers and discuss what they
have learnt once they have completed a training modules
The Skills to Succeed Academy Handbook is a one stop shop for Advisers to use when referring
customers to the Academy and talking to customers about modules they have completed.
Contents:
1. General information about the Skills to Succeed
Academy and when to use it with customers
2. Information to use when referring the Academy to
customers
3. Guidance to help talk with customers about their
progress through the Academy modules
4. Suggested module combinations to address
specific customer needs,
5. Overviews of all training modules which you can
use as crib sheets when discussing the training
Use: Whenever you or your customer have questions
or need further information on the Skills to Succeed
Academy the Handbook can help
Skills to Succeed Academy, www.s2sacademy.com. Copyright © 2011 to 2013 Accenture. All rights reserved.
11
The site navigation guide
The Skills to Succeed Academy site navigation guide has been
designed to help you find your way around the site and use the
training modules
The Skills to Succeed Academy site navigation guide provides all the information needed to answer
questions in relation to accessing and navigating the site.
Contents:
1. Registration and logging on to the S2S Academy
2. The features of the course menus
3. Using the training modules
Use: If a customer is unsure how to navigate the site
or you aren’t sure how to navigate the site yourself,
use the navigation guide to find all the information
you need about the site and how it works
Note: You can also get an animated tour of the
navigation features of the site via the help
button on the course menu screens
Skills to Succeed Academy, www.s2sacademy.com. Copyright © 2011 to 2013 Accenture. All rights reserved.
12
The site technology guide
The Skills to Succeed Academy site technology guide has been
designed to provide information on what technology requirements
there are to run the Academy
The Skills to Succeed Academy technology guide provides all the information needed to check if your
technology can run the Academy and what actions need to be taken to get the right technology
specifications to run the Academy.
Contents:
1. Details of the technology specifications needed
to run the Academy
2. Information on how to get these specifications
on a computer
3. Details on what happens in the training if the
right specifications are not in place
Use: If a customer is having a technical problem, ask
what the issue is to find out if their computer needs
to be updated
Skills to Succeed Academy, www.s2sacademy.com. Copyright © 2011 to 2013 Accenture. All rights reserved.
13
Next steps
To start using the Academy with your customers you need to
complete a few simple steps to get ready…
What to do next
Look at the ‘getting started’ document you will emailed or provided with. This provides scenarios when
you can signpost the Academy to customers
Look at the Academy Handbook. You can follow the simple steps in this to use the Academy with your
customers:
• DWP Advisers: http://intralink/1/jcp/odet/npent/resources/dwp_t768160.asp#TopOfPage
• National Careers Service Advisers: located in the National Careers Service resource portal
https://nationalcareersservice.direct.gov.uk/resourceportal/Pages/Resource-for-Advisers.aspx
Log on to the Skills to Succeed Academy at www.s2sacademy.com and look at the site using the access
code DW1AD1 for DWP Advisers and NC1AD1 for National Careers Service Advisers. Don’t share
your Adviser access code with customers!
DWP Advisers: log on to the Academy using Mozilla Firefox on your work computers …until Internet
Explorer 9 is installed on your work computer (at the latest by mid-2014). Then use Internet Explorer
Download the Academy leaflet ready to give to your customers:
• DWP Advisers: Download from <for DWP - insert local site location> This includes the customer
access code <for DWP - insert code> for our district.
• National Careers Service Advisers: Download from the National Careers Service resource portal at
https://nationalcareersservice.direct.gov.uk/resourceportal/Pages/Resource-for-Advisers.aspx
This includes the customer access code NC1JC1 that our customers need to register
Skills to Succeed Academy, www.s2sacademy.com. Copyright © 2011 to 2013 Accenture. All rights reserved.
14
Remember!
Don’t forget these important pieces of information when you start to
use the Academy!
Remember
• Don’t share your Adviser access code with customers!
The DWP Adviser access code is DW1AD1. The DWP customer access code is district specific
The NCS Adviser access code is NC1AD1. The NCS customer access code is NC1JC1
•
DWP Advisers: Log on to the Academy using Mozilla Firefox. until Internet Explorer 9 is installed on
your work computer (at the latest by mid-2014). Then use Internet Explorer
•
Hand out the Academy leaflet to customers so they can access the site (include their access code!)
•
Make sure to ask customers to complete the feedback survey and quiz at the end of all modules
•
DWP Advisers - Tracking customer Academy referrals and customer Academy progress:
o
Log the referral in the DWP LMS and track customer progress in the customer Action Plan.
The Academy is located in ‘National Initiatives 1’ on the LMS
•
NCS Advisers - Tracking customer Academy referrals and customer Academy progress:
o
Track customer Academy progress in the customer Action Plan and track Academy referrals in
the National Careers Service CRM system by selecting the ‘Skills to Succeed Academy’ option
in the ‘referred to’ page
•
DWP and NCS: Discuss customer progress at follow up meetings/sessions using the Handbook for
guidance
Skills to Succeed Academy, www.s2sacademy.com. Copyright © 2011 to 2013 Accenture. All rights reserved.
15
Appendix
Skills to Succeed Academy, www.s2sacademy.com. Copyright © 2011 to 2013 Accenture. All rights reserved.
Steps for Advisers to register and access the
Skills to Succeed Academy
www.s2sacademy.com
1
Access the site using the site address above
DWP Advisers; Access using Mozilla Firefox until
Internet Explorer 9 is installed on your computer
2
Click on the ‘Student registration’ link
3
Use your work email as the email address to register
and enter a secure password
4
Use the access code DW1AD1 for DWP and
NC1AD1 for National Careers Service
5
Fill in demographics information (this is for
customers so does not need to be accurate for you)
6
Complete the captcha text (this stops computer
programmes accessing the site)
7
Read and agree to the site’s Terms of Use and
Privacy Policy
8
Click ‘create new account’ and you are ready to go!
Skills to Succeed Academy, www.s2sacademy.com. Copyright © 2011 to 2013 Accenture. All rights reserved.
17
The ‘You and Your Career’ training course
GETTING A
JOB
6. Understand the
different ways you
can get experience
to help you decide
your next steps
YOU AND
YOUR
CAREER
7. Find out
what happened
to Lila
SUCCESS
WORK
4. Discover how
knowing what
makes you tick can
help you find a
career that suits
you
5. How to find
out about future
careers
2. What is a
career? Find out
in this module
and see how the
training will work
for you
3. Find out about
what influences
you and what
career
preconceptions
you have
1 . See Nan help
Lila to start deciding
about what career
she wants. Is it a DJ
or a lawyer?
Skills to Succeed Academy, www.s2sacademy.com. Copyright © 2011 to 2013 Accenture. All rights reserved.
18
The ‘Success in Work’ training course
2. Getting on Track:
Discover the 3 secrets
to success to make
working life less of a
challenge and see how
the training will work
for you
GETTING A
JOB
1. The Night Before:
See the character
Daniel try to prepare
for work the next day
make the most out of
work opportunities
and manage your
career
4. Welcome to
WurkyWorld:
See Karen, Ravi and
Daniel as they start
working at WurkyWorld
5. Finding Your
Feet:
How to make those
'first steps' at work
successful ones
YOU AND
YOUR
set career goals,
CAREER
10. Using Your
Skills to Succeed:
Understand how to
3. Ready...Steady…
Prep:
Understand the key
ingredients you need to
start a new job?
8. Having the Right
Attitude:
Understand why the
right attitude and right
behaviour are important
and how to deal with the
realities of work
9. Life at WurkyWorld:
See how Karen, Ravi
and Daniel are doing in
their jobs at WurkyWorld
during their probationary
period
SUCCESS IN
WORK
7. Knowing Your Job:
Understand what professional
behaviours are, how to do well
at your job and the importance
of feedback from colleagues
6. Getting To
Know You:
Find out why
building
relationships at
work is really
important
Skills to Succeed Academy, www.s2sacademy.com. Copyright © 2011 to 2013 Accenture. All rights reserved.
19