first, break all the
rules
What the World’s Greatest Managers Do Differently
Haysville USD 261 Leadership Academy
Haysville USD 261 Leadership Academy
a vision for schools
"Which elements will attract only
talented employees and keep them,
and which elements are appealing to
every employee, the best, the rest,
and the ROAD (retired on active
duty) warriors?" (p. 26).
Haysville USD 261 Leadership Academy
a vision for schools
Best
Rest
ROAD
Haysville USD 261 Leadership Academy
question #1
Do I know
what's expected
of me at work?
Haysville USD 261 Leadership Academy
question #2
Do I have the
materials and
equipment I need to
do my work right?
Haysville USD 261 Leadership Academy
question #3
At work, do I have
the opportunity to
do what I do best
every day?
Haysville USD 261 Leadership Academy
question #4
In the last seven days,
have I received
recognition or praise for
doing good work?
Haysville USD 261 Leadership Academy
question #5
Does my supervisor,
or someone at work,
seem to care about me
as a person?
Haysville USD 261 Leadership Academy
question #6
Is there someone at
work who
encourages my
development?
Haysville USD 261 Leadership Academy
question #7
At work, do
my opinions
seem to count?
Haysville USD 261 Leadership Academy
question #8
Does the
mission/purpose of my
company make me feel
my job is important?
Haysville USD 261 Leadership Academy
question #9
Are my co-workers
committed to doing
quality work?
Haysville USD 261 Leadership Academy
question #10
Do I have a best
friend at work?
Haysville USD 261 Leadership Academy
question #11
In the last six months,
has someone at work
talked to me about my
progress?
Haysville USD 261 Leadership Academy
question #12
This last year, have I
had opportunities at
work to learn and
grow?
Haysville USD 261 Leadership Academy
why do
people
leave?
Haysville USD 261 Leadership Academy
why do people leave?
"People leave managers,
not companies...in the end,
turnover is mostly a
manager issue" (p. 33).
Haysville USD 261 Leadership Academy
why do people leave?
"An employee may join…lured by their
generous benefits package and their
reputation for valuing employees. But it
is (the) relationship with (the) immediate
manager that will determine how
long…and how productive" (p. 36).
Haysville USD 261 Leadership Academy
why do people leave?
"The longer your lower-level
needs remain unmet, the more
likely it is that you will burn out,
become unproductive, and leave"
(p. 46).
Haysville USD 261 Leadership Academy
management
versus
leadership
Haysville USD 261 Leadership Academy
management versus leadership
“To manage a system
effectively, you might focus
on the interactions of the
parts rather than their
behavior taken separately.”
Russell L. Ackoff
Haysville USD 261 Leadership Academy
management versus leadership
We all do both; Some of us are in
roles that require more management
(achieving the vision), while others
have opportunities for leadership
(setting the vision)
Haysville USD 261 Leadership Academy
management versus leadership
"People don't change that much.
Don't waste time trying to put in
what was left out.
Try to draw in what was left in.
That is hard enough" (p. 57).
Haysville USD 261 Leadership Academy
management versus leadership
"The manager's function is to
speed up the reaction
between two substances, thus
creating the desired end
product" (p. 59).
Haysville USD 261 Leadership Academy
management versus leadership
"A manager must be able to do
four activities extremely well:
select a person, set expectations,
motivate the person, develop the
person" (p. 59).
Haysville USD 261 Leadership Academy
Haysville USD 261 Leadership Academy
talent
Three Kinds of Talent
• Striving
– explains the why of a person
• Thinking
– explains the how of a person
• Relating
– explains the who of a person
Haysville USD 261 Leadership Academy
talent
"Try to identify one critical talent in each of
the three talent categories, striving, thinking,
relating. Use these three talents as your
foundation. Focus on them during the
interviewing process. Mention them when
asking people for referrals. Do not
compromise on them, no matter how
alluring a candidate's résumé might appear."
(pg. 102)
Haysville USD 261 Leadership Academy
Haysville USD 261 Leadership Academy
rules
"Every time you make a rule you
take away a choice and choice,
with all of its illuminating
repercussions, is the fuel for
learning." (pg. 115)
Haysville USD 261 Leadership Academy
rules of thumb
1. Follow certain steps in terms of accuracy
or safety.
2. Standards rule.
3. Don’t let the creed overshadow the
message.
4. There are no steps leading to customer
satisfaction
Haysville USD 261 Leadership Academy
what the
best do
Haysville USD 261 Leadership Academy
what the best do…
"I deliberately look for
something to like
about each of my
people." pg. 143
Haysville USD 261 Leadership Academy
what the best do…
"Investing in the best was, first,
the fairest thing to do; second,
the best way to learn; and, third,
the only way to stay focused on
excellence" (p. 155).
Haysville USD 261 Leadership Academy
what the best do…
"Go back and 'rehire' your best people-that is, go back and tell them why they
are so good. Tell them why they are one
of the cornerstones of the team's
success....Simply tell them why their
contribution is so valued today. Don't
assume your best know" (p. 156).
Haysville USD 261 Leadership Academy
what the best do…
"Excellence is not the opposite
of failure. It is just
different...includ(ing) behaviors
that look surprisingly similar to
the behaviors of your strugglers"
(p. 157).
Haysville USD 261 Leadership Academy
what the best do…
"Define excellence vividly,
quantitatively. Paint a picture for
your most talented employees of
what excellence looks like....It's
fairer...more productive. And, most
of all, it's much more fun" (p. 163).
Haysville USD 261 Leadership Academy
what the best do…
"The best managers are more
deliberate. They talk with each
individual, asking about strengths,
weaknesses, goals, and dreams...they
know the surest way to identify each
person's talents is to watch his or her
behavior over time" (p. 149).
Haysville USD 261 Leadership Academy
what the best do…
"You succeed by finding ways
to capitalize on who you are,
not by trying to fix who you
aren't" (p. 171).
Haysville USD 261 Leadership Academy
what the best do…
"It is a rare thing to be able to find a role that gives
you a chance to express the specialness inside you,
a role where what makes you You is also what
makes you good. It is rare, not because there
aren't enough interesting roles--virtually every role
performed at excellence has the potential to
interest somebody--but because so few individuals
ever come to know their true talent and so many
managers fail to notice the clues" (p.150).
Haysville USD 261 Leadership Academy
what the best do…
How to better unleash an employee's
distinct talents:
• Carve out a unique set of expectations that will
stretch and focus
• Highlight and perfect their unique style, helping
him understand why it works and how to perfect
it
• Run interference: Our teachers don't work for
me. I work for them.
Haysville USD 261 Leadership Academy
what the best do NEXT
Haysville USD 261 Leadership Academy