Good to Great
College of Technology
Workforce Training
Presented by
Geoff Ranere
College of Technology Office of
Workforce Training
Good to Great

“If you want what you’ve never had,
you must be willing to do what you've
never done”
 Walt Disney
College of Technology Office of
Workforce Training
Good to Great

“All your dreams can come true, if you
have the courage to pursue them.”
 Walt Disney
College of Technology Office of
Workforce Training
Good to Great

“I have been up against tough competition
all my life. I wouldn’t know how to get
along without it.”
 Walt Disney
College of Technology Office of
Workforce Training
Good to Great

“If you can dream it, you can do it.”
 Walt Disney
College of Technology Office of
Workforce Training
Good to Great

“The way to get started is to quit talking
and start doing.”
 Walt Disney
College of Technology Office of
Workforce Training
Good to Great

“It’s kind of fun to do the impossible.”
 Walt Disney
College of Technology Office of
Workforce Training
Good to Great

“ I believe in being an innovator.”
 Walt Disney
College of Technology Office of
Workforce Training
Good to Great

“Of all the things I’ve done, the most vital
is coordinating those who work with me
and aiming their efforts at a certain goal.”
 Walt Disney
College of Technology Office of
Workforce Training
Structure of Presentation

Walt Disney

Good to Great
Jim Collins

Leadership
Warren Bennis
College of Technology Office of
Workforce Training
Objective

Realize there are
NO HOME RUNS

Get you thinking

Take notes

Have an epiphany
College of Technology Office of
Workforce Training
Introductions
"You can design and
create, and build the most
wonderful place in the
world, but it takes people
to make the dream a
reality."
Walt Disney
College of Technology Office of
Workforce Training
7 Rules to Greatness
College of Technology Office of
Workforce Training
Rule 1

How does your
company’s service
compare?

Who else might your
customers compare
you to?
Seven Principles of
Success
Rule #1
The competition is anyone the
customer compares you with.
College of Technology Office of
Workforce Training
Rule 2
Seven Principles of Success
Rule #2
Pay fantastic attention to
details.
College of Technology Office of
Workforce Training
College of Technology Office of
Workforce Training
Rule 2

What details get in
the way of you being
easy to do business
with?

What details could be
improved to keep
your customers
coming back?
Seven Principles of
Success
Rule #2
Pay fantastic attention to
details.
The best time to kill a sacred cow is now!
College of Technology Office of
Workforce Training
Rule 3

What does “walking
the talk” mean for
your business?

How could you do an
even better job of
“Walking the Talk”
than you do right
now?
Seven Principles of
Success
Rule #3
Everyone walks the talk.
College of Technology Office of
Workforce Training
Rule 4

Seven Principles of
Success
Rule #4
Everything walks the talk.
What one thing could
you change, so that it
did a better job of
walking the talk?
College of Technology Office of
Workforce Training
Rule 5

Seven Principles of
Success
Rule #5
Customers are best heard
through many ears.

How could the
process of gathering
information be made
more meaningful and
effective?
What formal or
informal listening
posts are you not
using, that you should
be using?
College of Technology Office of
Workforce Training
Rule 6

Seven Principles of
Success
Rule #6
How often does good
performance go
unrecognized?
Reward, recognize, and
celebrate.
College of Technology Office of
Workforce Training
Rule 7

Do all employees
understand the
importance of their
roles in the
organization?

There are NO
unimportant people
Seven Principles of
Success
Rule #7
Everyone makes a difference.
College of Technology Office of
Workforce Training
Sustaining Success
In order to realize your full potential,
you must be willing to change.
College of Technology Office of
Workforce Training
The Change Process

Key Concepts
 First
Who, Then What
 Confront
the Brutal
Facts
 Disciplined
 Building
Last
Action
Greatness to
College of Technology Office of
Workforce Training
The Change Process

Get the right people
on the bus

Get the right people in
the right seats
College of Technology Office of
Workforce Training
The Change Process

Confront the brutal
facts
College of Technology Office of
Workforce Training
The Change Process

Disciplined Action
College of Technology Office of
Workforce Training
The Change Process

Building Greatness to
Last
“At Disney, we hold
ourselves to a higher
standard” Walt Disney
Aladdin Gaming, LLC (Las Vegas Hotel Casino) (2001)
ABB Lummus Global, Inc. (Petroleum Refining) (2006)
American Banknote Corporation (1999)
American Federation of Television and Radio Artists / AFTRA
(1982)
America Online Latin America, Inc. (2005)
American Restaurant Group, Inc. (2004)
Ameridebt (2004)
AMF Bowling Worldwide, Inc. (2001)
Atkins Nutritionals, Inc. (2005)
Baldwin Piano & Organ Company (2001)
Bethlehem Steel Corporation (2001)
Big Buck Brewery & Steakhouse, Inc. (2004)
Birch Telecom, Inc. (2005)
Burlington Industries Inc. (2001)
Carolco Pictures Inc. (1995)
Chiquita Brands International Inc. (2001)
Continental Airlines Inc. (1967 & 1984)
Converse Inc. (2001)
Dairy Mart Convenience Stores Inc. (2001)
Delphi Corporation (2005)
Delta Airlines Inc. (2005)
Dow Corning Corporation (1995)
Eastern Airlines Inc. (1991)
Enron Corporations (2001)
eToys Inc. (2001)
College of Technology Office of
Workforce Training
The Change Process
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eToys Inc. (2001)
Excite@Home (2001)
Frank’s Nursery & Crafts, Inc. (2004)
Frederick's of Hollywood Inc. (2000)
Fruit of the Loom Inc. (1999)
Gadzooks, Inc. (2004)
Happy Kids, Inc. (2005)
Hollywood Casino Shreveport (2004)
KB Toys, Inc. (2004)
Kmart Corporation (2002)
Lionel Corporation (1967 & 1984)
Loews Cineplex Entertainment, Inc. (2000)
Maidenform Inc. (1997)
Marvel Entertainment Group (1996)
Montgomery Ward Inc (1997 & 2000)
Motor City Five/MC5 rock group of the 1960s (1970)
Musicland Holding Corp. (2006)
Northwest Airlines (2005)
Orion Pictures Corporation (1992)
Owens Corning Corporation (2000)
Pan Am Corporation (1998)
Planet Hollywood International Inc.(1999 & 2001)
Polaroid Corporation (2001)
Purina Mills Inc. (1999)
Regal Cinemas Inc. (2001)
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Resorts International Inc. (1994)
Schlotzskys Inc. (2004)
Silicon Graphics, Inc. (2006)
Singer Company (1999)
Sizzler International (1996)
Smith Corona Corporation (1995)
Southland Corporation (7-11 stores) (1990)
Sunbeam Corporation (2001)
Swissair Group Inc. (2001)
Texaco
Toysmart.com (2000)
TLC rock group (1995)
Trans World Airlines Inc. /TWA (1995 & 2000)
US Airways Group, Inc. (2004)
US Office Products Company (mail boxes etc. stores) (2001)
Vlasic Foods International Inc. (2001)
Western Union Corporation (1993)
Winn-Dixie Stores, Inc. (2005)
Zenith Electronics Corporation (1999)
College of Technology Office of
Workforce Training
The Change Process
At Disney, we hold
ourselves to a higher
standard”


Walt Disney

What is your
standard?
Is “Good” good
enough?
What is stopping you
from reaching the
next level of
performance?
College of Technology Office of
Workforce Training
The Change Process
 Staying
Power
Developing Lasting
Effective Teams
Warren Bennis
College of Technology Office of
Workforce Training
Warren Bennis
7 Leadership Essentials
College of Technology Office of
Workforce Training
Developing an Effective Team

Technical
competence:

Business literacy and
grasp of one's field


What is your level of
technical
competence?
What is the
technical
competency of the
individuals who
work with you?
Is that adequate?
College of Technology Office of
Workforce Training
Developing an Effective Team

Conceptual skill:

An ability for abstract
or strategic thinking


How advanced are
your conceptual
skills?
How advanced are
the conceptual skills
of the individuals
who work with you?
How can you
improve?
College of Technology Office of
Workforce Training
Developing an Effective Team

Track record:

A history of achieving
results



What is your track
record of success?
Are you as successful
as you want to be?
Are you as successful
as you could be?
What do you intend to
do about it?
College of Technology Office of
Workforce Training
Developing an Effective Team

People skills:
The ability to
communicate,
motivate, and
delegate

How are your people
skills?

What skills do you
need to improve?
College of Technology Office of
Workforce Training
Developing an Effective Team

Taste:

Who is your up and
coming talent?
The ability to identify
and cultivate talent

Who shows the
greatest potential in
your organization?
College of Technology Office of
Workforce Training
Developing an Effective Team

Judgment:
Making difficult
decisions in a short
time frame with
imperfect data

How are your
decision making
abilities?

When is making a
decision hard?

Do all decisions
have to be “right”?
College of Technology Office of
Workforce Training
Developing an Effective Team

Character:

How would you
define yourself?
The qualities that
define who we are

What is your best
quality?

What is your worst
quality?
College of Technology Office of
Workforce Training
What does it All Mean?
College of Technology Office of
Workforce Training
Keys to Success

Be Present
College of Technology Office of
Workforce Training
Keys to Success

Focus on your
customers’ needs
College of Technology Office of
Workforce Training
Keys to Success

Don’t settle for
mediocrity
College of Technology Office of
Workforce Training
Keys to Success

Be Fearless

Make a decision and
then make the
decision right.
College of Technology Office of
Workforce Training
Keys to Success

Create a “Can Do”
Culture

People aren't
interested in what you
can't do for them!
College of Technology Office of
Workforce Training
A Story
How badly do you want to be successful?
College of Technology Office of
Workforce Training
References
Connellan, T. Inside the Magical Kingdom
Collins, J. Good to Great
Bennis W. Leadership
College of Technology Office of
Workforce Training