Wg Cdr Dave Winstanley RAF Leadership Centre Neuro Linguistic

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RAF Leadership Centre
Neuro Linguistic Programming
Wg Cdr Dave Winstanley
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‘…we must learn to understand the ‘out-ofawareness’ aspects of communication. We must
never assume that we are fully aware of what we
communicate to someone else. There exists in the
world today tremendous distortions in meaning as
men try to communicate with one another’
Edward T. Hall The Silent Language
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‘The meaning of any communication is defined
by the response it elicits’
Lewis& Pucelik, Magic of NLP Demystified
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WHY EMBRACE NLP?
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Stretching communication to another level
• It is about maximising potential
• It is about enhancing operational effectiveness
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Scope
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Background
What is NLP
NLP Presuppositions
Representational Systems
Rapport and Linguistics
NLP and Mission Command
Vision
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BACKGROUND
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Common Misconceptions
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Tree hugging – pink and fluffy.
It’s just hypnosis.
No relevance to military operations.
No relevance to Military Leadership.
Just another fad.
Its just common sense.
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WHAT IS NLP?
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What is NLP
• Neuro: Our nervous system through which we gather and
process information received through our 5 senses.
• Linguistic: Language and other nonverbal systems through
which our internal representations are coded, ordered and
given meaning.
• Programming: The patterns, programmes and strategies
that we run in our neurology to achieve our specific and
desired outcomes.
David Shephard & The Performance Partnership
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In other words:
‘…how to use the minds own language to
consistently achieve our specific and desired
outcomes’
David Shephard & The Performance Partnership
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Communication model
FILTERS
DELETE
DISTORT
GENERALISE
Time/Space
INTERNAL
REP
Matter/Energy
EXTERNAL
EVENT
Language
Memories
STATE
2 Billion bits per sec
Decisions
Meta Programs
PHYSIOLOGY
Values & Beliefs
Attitudes
BEHAVIOUR
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Frames
‘Ways of Thinking’
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Cause > Effect.
Results vs. Excuses.
Perception is Projection.
Responsibility for results
The Mind-Body Connection.
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NLP Presuppositions
• Everyone has a unique model of the world.
• Respect other peoples model of the world.
• The map is not the territory.
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People are not their behaviour.
All behaviour has a positive intention.
There is no failure, only feedback
There are no un-resourceful people, only un-resourceful states.
The meaning of communication is the response you get.
Everyone can be taught to do anything
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REPRESENTATIONAL
SYSTEMS
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Representational Systems
& Sub modalities
• Visual: looks good to me.
• Auditory: I been hearing good things
about it.
• Kinesthetic: I feel good about the whole
project.
• Olfactory: Smells like a winner to me.
• Gustatory: I can taste the victory.
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Eye Pattern Chart
Normally Organised
As You look at the Person
Visual
Constructed
Visual
Remembered
Auditory
Constructed
Auditory
Remembered
Kinaesthetic
Auditory
Digital
Reversed organised : Flip diagram over the vertical axis
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RAPPORT
AND LINGUISTICS
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What is Rapport
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A state of trusting and openness.
A perception of liking and being liked.
A state of feeling of closeness and safety.
A state where a person is less critical of ideas offered
to them.
• 1 to 1
• 1 to many
• Many to many
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Rapport
Words
7%
Tonality
38%
Physiology
55%
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Rapport through
Physiology
• Matching
• Mirroring
• Crossover Mirroring
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Posture
Gestures
Facial Expression and Blinking
Breathing
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NLP
and
Mission Cmd
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Mission Command
‘Auftragstaktik
• Tactical decisions should be left to
junior leaders on the spot who were
trusted to make the right decisions.
The Army had to learn to live with
and exploit chaos, not seek to control
it.
• Discipline did not mean following
orders but acting in accordance with
intentions.
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Mission Command
‘Auftragstaktik
• The intention should convey absolute clarity
of purpose by focussing on the essentials and
leaving out everything else. The task should
not be specified in too much detail.
• The senior commander was not to tell his
subordinate how he was to accomplish his
task, as he would if were to issue an order.
• The first part of the directive was to give the
subordinate freedom to act within the
boundaries set by the overall intention. The
intention was binding. The task was not.
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Mission Command
‘Auftragstaktik
• It recognised that battle quickly becomes chaotic. It
emphasised independence of thought and action,
stating that ‘a failure to act or a delay are a more
serious fault than making a mistake.
• The responsibility of every officer was to exploit their
given situation to the benefit of the whole. The guiding
principle of action was to be the intent of the higher
commander. Officers were to ask themselves the
question: ‘What would my superior order me to do if
he were in my position and knew what I know?’
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Any Questions
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