The Lloyd’s
iPad pilot
Adam Stafford, Head of Electronic Distribution
The iPad Pilot: Agenda

Why did Lloyd’s start an iPad pilot?

Approach

Who is involved?

What has happened?

Are Lloyd’s building a central app?

Outcomes from the pilot

Commonly used apps

The iPad pilot 2012 – 2013
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The iPad Pilot: Why?
Mobile tablet devices have obvious potential to be used throughout the Lloyd’s
market, bringing technology and greater efficiencies to the face to face business
process, driving innovation and supporting the strategic plans for the TMEL
Why look at it?

Obvious potential to support face to face negotiation

Brings electronic data capture in to process

Gives brokers multiple tools to support broking process

Aligned with other initiatives, i.e. work on TMEL

Saves everyone’s arm muscles, it’s popular and brokers love nice toys
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The iPad Pilot: Approach
The main objective was to facilitate the exploration of opportunities and support
the market in expanding the use of tablet technology

Lloyd’s has provided 30 iPads across the brokers involved

Some pilot brokers have invested in their own tablets

To date Lloyd’s role in the project has been to

facilitate use of the iPads

raise awareness

provide a platform for discussion of ideas and processes

introduce solution providers to the participants
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The iPad Pilot: Who is involved?
brokers
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Managing agents
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The iPad Pilot: What has happened?

Methods of use….
iPad as an
electronic slipcase
iPad as a
mobile desktop
iPad and a trading
platform or MMT
Carrier A
The
Message
Exchange
Carrier B
Carrier C
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The iPad Pilot: What has happened?

iPads and TMEL…
Trace
Trace
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The iPad Pilot: What has happened?

iPads and TMEL…
TIW
Trace
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The iPad Pilot: What has happened?

iPads and TMEL…
Tri-systems
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The iPad Pilot: Are Lloyd’s building a central
app?

The team agreed that Lloyd's should not get in to the space of buying or
building a central 'app' on the basis that:

There are currently several
vendors able to offer
relevant solutions and
choice is a good thing

Intuitive software removes
the need for one “familiar”
solution
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The iPad Pilot: Outcomes…
Consenus on the
benefits of tablets

Supports face to face
broking

Entire internet available at
broke

Increased efficiencies
across the market

Structured data

Full audit trail; single
version of the truth
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The iPad Pilot: Outcomes…
Wi-Fi at Lloyd’s

Lloyd’s has implemented a secure, free to use Wi-Fi:

This has been implemented on all underwriting floors at Lloyd’s

Currently, this allows up to 220 connections

Select “Lloyd’s Wi-Fi” from the available networks

The password is available at the LITA desk
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The iPad Pilot: Outcomes…
Changes to broking practices

Each broker has completed a
“broking practices” form

The forms are available to view at
www.lloyds.com/ipads
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The iPad Pilot: Outcomes…
Initial concerns, issues and security

Is the iPad the right product?


iPads must be synchronised with an iTunes account
Security concerns

Jailbreaking

IT support concerns - including separation of personal data from work
data

Cultural changes - hearts and minds of market practitioners
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The iPad Pilot: Commonly used apps…
Security / Device
Management
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Documents
Industry
specific
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The iPad Pilot: The pilot 2012 - 2013

The iPad Pilot is going to continue for the foreseeable future

Solution providers continuing to invest in solutions for the market



Lloyd’s will continue to facilitate the use of iPads, other tablets and
new technologies
Use of the Lloyd’s Wi-Fi
will be monitored and
upgraded if appropriate
Lloyd’s will continue to
review the need for any
central services / web
apps
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