1.02 Factors that
affect
communication
Factors that affect
communication
Influences
2
1.02 Understand effective communication
Factors that affect
communication
3
1.02 Understand effective communication
Factors that affect
communication
4
1.02 Understand effective communication
Factors that affect
communication
5
1.02 Understand effective communication
Prejudices – Bias, opinions,
stereotypes.
 Prejudices – Bias, opinions, stereotypes.
 Affect how people feel about others and relate to





others
Feelings affect communications
Example: Bias toward lazy people
Frustrations – Impatience, anger, annoyance.
Emotions affect communication
Take time to analyze emotions and be
responsible for own behavior
Influences can be positive or
negative:
 Influences can be positive or negative:
 Positive: Shows interest and concern;
Experience worthwhile communication;
and leads to effective healthcare workers
 Negative: Disinterest and lack of concern;
communication breakdown
 Examples of Influences on Quality of
Communications
Life Experiences
 Life Experiences – Shared Experiences.
 Common interests and hobbies increase
shared experiences
 Most effective communication based on
shared experiences
 Fewer shared life experiences when there
are wide age differences between the
healthcare professional and patient
Bell
 identify communication barriers that you
may have experienced.
Barriers to Communication
Sender
Barriers
Message
Barriers
Receiver
Feedback Absent or Distorted
Barriers make it difficult to:
• send a clear message
• understand message being sent
• provide appropriate feedback
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1.02 Understand effective communication
Barriers to Communication
Barriers
to
Communication
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1.02 Understand effective communication
Factors that Effect
Communication: Barriers
Barriers
to
Communication
Personal
Attitudes
Emotions
Labeling
Preconceptions
Prejudices
Resistance to
change
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1.02 Understand effective communication
Factors that Effect
Communication: Barriers
Barriers
to
Communication
Personal
Attitudes
Emotions
Labeling
Preconceptions
Prejudices
Resistance to
change
Physical
Cognitive impairment
Physical challenges
Sensory impairment
Speech impairment
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1.02 Understand effective communication
Factors that Effect
Communication: Barriers
Barriers
to
Communication
Personal
Attitudes
Emotions
Labeling
Preconceptions
Prejudices
Resistance to
change
Physical
Cognitive impairment
Physical challenges
Sensory impairment
Speech impairment
Cultural
Language
differences
Health practices
and beliefs
Religions
14
1.02 Understand effective communication
Factors that Effect
Communication: Barriers
Barriers
to
Communication
Personal
Attitudes
Emotions
Labeling
Preconceptions
Prejudices
Resistance to
change
Physical
Cognitive impairment
Cultural
Language
differences
Physical challenges
Sensory Impairment
Speech impairment
Health practices
and beliefs
Religions
Environmental
Activity level
Comfort level
Noise
Physical
arrangement
Time
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1.02 Understand effective communication