Signature Cloud Support
Benefit Overview
Microsoft Partner Network
August 2014
Signature Cloud Support is an exclusive
partner technical benefit that provides
qualified cloud competency partners with
an elevated level of technical support for
Microsoft cloud products.
$108B
The Signature Cloud Support benefit
provides partners with access to technical
support engineers who work extensively
with partners, have extensive productspecific knowledge, and are accountable
for driving cases to resolution from start
to finish.
Signature Cloud Support Value
Experienced
Engineers are trained to an escalation level with
extensive product-specific knowledge
Partner-centric
Engineers work extensively with partners and
understand partners’ businesses and priorities
Solutions-oriented
Engineers are accountable for end-to-end
scenarios including hybrid deployments
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Effective end of
September 2014
Cloud Performance
Hybrid
On Premises
Competencies:
Cloud Productivity, Small and MM
Cloud, Cloud Platform
Competencies: Messaging,
Competencies:
All other
Communication, Collab & Content, Mid
Market SP, Dev and Deployment,
Project and Portfolio Mgmt Data
Platform, Datacenter, App Dev, SB
50 Advisory Hours, Pre-sales Support, Partner Support Community
Gold
Unlimited Signature Cloud Support*
20 Product Support Incidents
10 Signature Cloud Support Incidents*
20 Product Support Incidents
20 Advisory Hours, Pre-sales Support, Partner Support Community
Silver
Action Pack
Network
Unlimited Signature Cloud Support*
15 Product Support Incidents
5 Signature Cloud Support Incidents*
15 Product Support Incidents
5 Advisory Hours (with first cloud sale), Partner Support Community
10 Product Support Incidents
Partner Support Community
Online Interactive Sessions
*Currently limited to Office 365; Microsoft Azure coming end of Sept.
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Effective end of
September 2014
Cloud Performance
Hybrid
On Premises
Competencies:
Competencies: Messaging,
Competencies:
Cloud Productivity, Small and MM
Cloud, Cloud Platform
Communication, Collab & Content, Mid
Market SP, Dev and Deployment,
Project and Portfolio Mgmt Data
Platform, Datacenter, App Dev, SB
All other
50 Advisory Hours, Pre-sales Support, Partner Support Community
Gold
Unlimited Signature Cloud Support*
20 Product Support Incidents
10 Signature Cloud Support Incidents*
20 Product Support Incidents
20 Advisory Hours, Pre-sales Support, Partner Support Community
Silver
Action Pack
Network
Unlimited Signature Cloud Support*
15 Product Support Incidents
5 Signature Cloud Support Incidents*
15 Product Support Incidents
5 Advisory Hours (with first cloud sale), Partner Support Community
10 Product Support Incidents
Partner Support Community
Online Interactive Sessions
*Currently limited to Office 365; Microsoft Azure coming end of Sept.
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Microsoft Office 365
Microsoft Azure
• Application Development
•
Application Development
• Collaboration & Content
•
Datacenter
•
Data Platform
• Communication
• Devices and Deployment
• Messaging
• Mid-Market Solution Provider
• Project and Portfolio Management
• Small Business*
*Signature Cloud Support is available for these competency partners
until the partner re-enrolls.
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Cloud Performance
Competencies
Hybrid
Competencies
On-Premises
Competencies
• September 29th you will be
eligible to use the benefits.
• Office 365 Centric Competencies:
• Because the Office 365
Signature Cloud Support
experience has been in pilot
in FY14, the experience will be
live for all qualified partners
on September 29th.
• Signature Cloud Support is
exclusive to the Cloud
Performance and Hybrid
competencies.
• Azure Centric Competencies:
• Because the Azure Signature
Cloud Support experience is
new in FY15 the experience
will be live for qualified
partners upon re-enrollment..
• Existing technical benefits
can be used without
interruption.
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Microsoft Office 365
Microsoft Azure
1.
Log in to My support benefits and
activities page on the Microsoft
Partner Network portal.
1.
Log in to My support benefits and
activities page on the Microsoft
Partner Network portal.
2.
In the My benefits section, find the
Signature Cloud Support benefit
(e.g., Partner Signature 5pack,
Partner Signature 10pack, or
Partner Signature unlimited) click
the “Submit an issue” link under
the Action column that
corresponds with your Signature
Cloud Support benefit.
2.
In the My benefits section, find the
Signature Cloud Support benefit (e.g.,
Partner Signature 5pack, Partner
Signature 10pack, or Partner Signature
unlimited) click the “Submit an issue”
link under the Action column that
corresponds with your Signature
Cloud Support benefit.
3.
In the “Welcome to Microsoft
Partner Signature Cloud Support”
page, click the “Submit Office 365
incident online” link next to the
Microsoft Azure logo.
3.
In the “Welcome to Microsoft
Partner Signature Cloud Support”
page, click the “Submit Office 365
incident online” link next to the
Office 365 logo.
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