Team Leader
Training
1
Slide
Lesson One
Introduction
Slide
2
Lesson One - Objectives
1.0 Review the TERT Deployment process
1.1 Outline the events in each phase of the deployment
process
1.2 Discuss the role of the team leader during each phase
2.0 Explain the purpose of the APCO/NENA ANSI
Standard For TERT Deployment
2.1 Review the ANSI Standard
2.2 Locate several TERT deployment issues and
recommended actions in the ANSI Standard
Slide
3
Deployment Process
Pre-Deployment Departure & En-Route
1.Team Building
2.Travel to Deployment Area
3.Preliminary Work Plan Development
4.Final Team Review
Pre-Deployment Planning
1. Coordination with State TERT
Coordinator and Others
2. Team Member Identification
3. Team Member Communication
4. Departure Planning and Logistics
Post-Deployment
1. Demobilization Requirements
2. After-action Reports
3. Administrative Paperwork
Deployment
1. Information Exchange with
Receiving Agency
2. Team Briefing
3. Team Leader Responsibilities
4. Logistics and Operational Needs
5. Personnel Management
6. Departure Planning
Post-deployment Departure
1. Replacement Briefings
2. Review Logistics
3. Continued Personnel Management
Slide
4
Team Leader Roles in the
Deployment Process
Activity 1.0
Slide
5
APCO / NENA ANSI Standard
For TERT Deployment
Activity 1.1
Slide
6
Lesson Two
Deployment Preparation
Slide
7
Lesson Two - Objectives
3.0 Recognize the importance of a deployment resource number
and proper authorization for deployment
4.0 List the essential information topics of the deployment that must
be discussed with the TERT state coordinator
5.0 Discuss how to prepare team members for deployment.
5.1 Identify what should be initially communicated to team
members
5.2 Explain the purpose of meeting with the entire team at
the assembly area
6.0 Review the transportation logistics necessary for deployment
Slide
8
Information Gathering

Working Conditions

Purpose of deployment

Anticipated duration

Weather/Environmental
Conditions
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Security

Equipment

Receiving agency contact

Transportation logistics
Slide
9
Preparation of Team Members

Initial Member Communication

Assembly Area Communication

Transportation and Logistics
Slide
10
Lesson Three
Deployment Departure
Slide
11
Lesson Three - Objectives
7.0 Engage in different team building exercises
7.1 Review the purpose of team building
7.2 Select from a range of team building exercises
8.0 Review the team member considerations in
developing a preliminary work plan
9.0 Discuss the final review of team member
expectations, responsibilities, and deployment
information
Slide
12
Team Building

Overview

Contracts

Exercises
Slide
13
Development of
a Preliminary Work Plan
The work plan should consider:

The shifts the member
typically works

The work experience of
the member

The preferences of the
members
Slide
14
Final Review
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A reminder of why the team members are being
deployed
The need for professionalism follow a “chain-ofcommand”
Reporting problems during deployment
The need to have the resource number and proper ID
Follow all rules, policies, and regulations
Buddy system
Completing paperwork
Ensuring the team manifest is accurate
Updates
Slide
15
Lesson Four
Deployment
Slide
16
Lesson Four - Objectives
10.0 Discuss the initial responsibilities of the team
leader upon arrival in the deployment area
10.1 Identify the communication points that
should be discussed with the receiving
TERT coordinator
10.2 Review the purpose and scope of the team
member briefing
Slide
17
Lesson Four - Objectives
11.0 Describe the responsibilities of the team leader
during deployment
11.1 List the logistical responsibilities of the team
leader
11.2 Review the operational responsibilities of the
team leader
11.3 Develop a strategy to solve a hypothetical
team member personnel problem
11.4 List the potential signs of stress or emotional
issues in team members
11.5 Discuss the planning required to return from a
deployment area
Slide 18
Identifying and Communicating
with the Receiving Agency
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TERT Package Information
Establishment of Team Boundaries and
Responsibilities
Outline of Team Needs/Resources
Expectations
Work Plans
Transition Plans
Communication Plans
Updates
Slide
19
Logistical Needs

Lodging

Meals

Shift length

Resources to perform the
assigned job

Resources for emotional
support

Additional responsibilities
Slide
20
Operational Needs

Continually evaluating,
planning, and adapting

Meet with the team
members

Communicating with home
state TERT Coordinator

Ask for assistance
Slide
21
Personnel Management

On-going
documentation

Personnel
Issues
Slide
22
Activity 4.0
John, a deployed TERT team member, comes to you
and states that last night he was directed by the
supervisor of his shift, to do a lot of data entry in his
“down time”. The volume of in-coming and out-going
calls has decreased and the supervisor has assigned
him to the data entry. This involves typing in call and
response information for periods when the 911 system
was being upgraded. This is a considerable amount of
data entry, John doesn’t object to helping when there is
nothing else to do, but the on-site personnel have not
been assigned this additional responsibility. His concern
is that everyone should be doing this, not just him and
that this task is not within the scope of the deployment.
Slide
23
Identification of Stress and
Emotional Issues
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A change in attitude
Withdrawal from others
Wide range of other issues
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Inappropriate emotional
response
Loss of appetite
Over desire to sleep or rest
Fear of making a mistake
Inability to rest
Feeling overwhelmed
Many emotions all at once
Slide
24
Departure Planning

Brief the replacement team

Review the logistics to return
home

Brief the entire team

Complete the TERT member
deployment Review
Slide
25
Lesson Five
Post-Deployment
Slide
26
Lesson Five - Objectives
12.0 Describe TERT response
demobilization requirements
13.0 Identify the three components of an
after-action report
Slide
27
After Action Reporting

Deployment Description

Deployment Reports

Opportunities for Improvement
Slide
28
Characteristics of a Good AAR
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Avoids giving a critique or lecture
Facilitate discussing by asking leading questions
Let participants describe what happened in their own
words
Discuss how it happened, why it happened, and how it
could be done better
Focus the discussion so important tactical lessons are
made explicit
Relates tactical events to subsequent results
Avoids detailed examination of events not directly
related to major training objectives
Cuts off excuses by participants for inappropriate
tactical actions
Slide
29
Lesson Six
Conclusion
Slide
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