Communication Methods
Audio, video and chat
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Communication Methods…
audio, video and chat
Objectives
• Identify different methods of communication – nonverbal, audio, video, and chat
• Identify uses for emoticons, raise hand, step away
and polling
• Use VoIP audio single talker and simultaneous
talkers to effectively communicate during a
session
• Use the live video with single video and
simultaneous video
• Use Chat to send and receive public, private, and
announcement type messages
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Communication Methods
Audio
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Audio Setup Wizard
• Best Practice: Use the Audio Setup Wizard
at the beginning of every session
• Steps:


Select Audio Output Device – how you will hear
Select Audio Input Device – how you will speak
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Troubleshooting Tips
• Is the headset plugged in correctly?
• Is there a mute switch on the headset?
• Is the computer’s audio muted or turned way
down?
• Did the user select the correct audio input
device? You may have more than one
microphone or input device so double check.
• Still need help?

http://support.blackboardcollaborate.com
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Keys to Speaking
1. Audio Permission – by
default all Participants
have the permission.
2. Mic On… Mic Off
3. Visual confirmation
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Simultaneous Talkers
Tips
•
•
Use headset or echocancelling microphone
Don’t talk over other
Participants
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Simultaneous Talkers
Audio comes
out of the
laptop
speakers and
into the open
microphone…
which causes
the echo!
Use a
headset
to
prevent
echo
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Tips for Managing
Simultaneous Talkers
•
•
•
Ensure that everyone using the audio has an echo cancelling
device.
If someone in the session is using the audio without an echo
cancelling device, consider moving back to the default of one
talker at a time and take turns using the VoIP.
Remember that the Moderator can control the Participants
audio. If a microphone is left on and is causing an echo, the
Moderator can turn it off by temporarily removing audio
permission.
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Communication Methods
Teleconference Audio
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Using the Phone for Audio
• Teleconference audio can be the only source of audio in
the session or blended with the VoIP audio
• All audio is captured in the recording
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Steps for Configuring
and Using Telephony
•
Steps
– Obtain the phone number and PIN
– Select > Configure Telephone Conference from the
Audio & Video Options menu
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Steps for Configuring
and Using Telephony
• Steps
– Enter the connection
information
– “Session Information”
will be the number to
which the session
connects
– Click Save & Connect or
Save
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Connecting
• Select Connect Session to Teleconference from the
Audio & Video Options menu
• Session calls and connects
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Teleconference
Connected
• Teleconference will show in the Participants panel
• Telephone handset icon will appear for participants
connected by phone
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Participants Connecting
• Click the telephone button to access the
teleconference number and PIN
Connected
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Muting Teleconference
• Remove Audio permission from the
Teleconference
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Communication Methods
Live Video
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Transmit Live Video
• Steps



Open the Audio & Video panel
Click Video or Preview
Note
 Permission
is on for all Participants by default
 Permission can be turned off by the Moderator
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Key Video Features
• Maximum Simultaneous
Cameras… - 1 to 6
• Make Video Follow
Moderator Focus or
Make Video Follow
Speaker
• Send Camera Snapshot
To Whiteboard
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Communication Methods
Chat
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Sending a Chat
Participant
Type Message… hit Enter
Moderator
Can send to the Room or
private to other
Moderators
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Private Chat
• Right-click on the Participant’s name or
choose Send a Private Chat from the
Options menu.
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Private Chat
• Private chat conversations appear in tabs
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Understanding the Tabs
Supervised chat
displayed for the
Moderator
Public
Private
Moderators
only
Private with new
message waiting to
be read
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Chat Announcements
Steps to send an announcement:
1. Options menu > Send Announcement…
2. Type the message and click Send
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