Accounts Receivable
1/2013
1
Mission Statement
The Accounts Receivables Department is responsible for timely
collection of unpaid freight charges for transportation services
provided.
Department Structure

Tier One
•
1st point of contact
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Begins calling on Day
31
•
Account
Aging/Demand Letter
Sent

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•
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Tier Two

Revenue
Recovery
•
Uncollectible Monies
•
3rd party
involvement
Problem Resolution
Escalated Issues
2nd Demand Letter
Sent
Your Responsibilities
•
•
•
•
•
•
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SECURE SIGNED RATE AGREEMENTS
ENTER ACCURATE DATA INTO LEADS
KNOW YOUR CUSTOMER’S BILLING REQUIREMENTS
PROVIDE REQUIRED DOCUMENTATION
COMMUNICATE CUSTOMER REQUIREMENTS TO BCO
OR BROKER CARRIER
COMMUNICATE WITH A/R
MONITOR YOUR AGING
Rate Confirmation Sheet
•
WRITTEN LOAD CONFIRMATION FROM YOUR
CUSTOMER AGREEING TO A SPECIFIC RATE
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What else could be included??
o
o
o
o
o
o
o
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Pallets
Loading/Unloading
TONU & Deadhead
Detention & Layover
Special Equipment
Permits & Escorts
Exclusive Use
Expedited Service/Team Service
Stop Offs/Out of Route Miles
Per Diem
Broker Confirmation Sheet
You must notate specifically what the broker is required to
provide, how much they will be paid and how much we can
deduct for failure to comply.
Without this, you and Landstar will be responsible for any charges
unpaid by customer
Customer Requirements
WHAT ARE THEY?
WHAT
YOUR CUSTOMER REQUIRES FROM US TO PAY THE BILL…
I.E.
Bill of Lading/Proof of delivery; Customer reference number
in BOL field; Lumper Receipt; etc
WHY THEY ARE IMPORTANT:
MISSING
REQUIREMENTS RESULTING IN NON-PAYMENT CAN
RESULT IN AGENCY DEDUCTIONS
COMMUNICATION IS KEY!!!!!!!!
Agent Risk
WHAT IS IT?
ANY
AMOUNT BILLED OVER THE CREDIT LIMIT OR ANY AMOUNT BILLED TO
A CUSTOMER WITH NO CREDIT
WHY IT IS IMPORTANT:
BILLING
LOADS AT AGENT RISK MAKES YOU ULTIMATELY RESPONSIBLE FOR
THE FREIGHT CHARGES IF THE CUSTOMER REFUSES TO PAY….
TAKE
SMART, CALCULATED RISKS…
Agent Deductions
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o
o
o
CAN AN AGENT BE CHARGED BACK FOR LOADS COVERED
UNDER A CREDIT LINE?
YES!!!!!
WHY????
Agent Billing Mistakes (I.E. billing wrong customer; missing customer
requirements)
Unable to Provide Rate Confirmation Sheet
Unable to Meet Terms on Signed Rate Confirmation Sheet (for which
customer short-pays the invoice)
Money Savings Guidelines
DO NOT HAUL WITHOUT A
CONTRACT OR SIGNED RATE
CONFIRMATION SHEET
DO NOT CONTINUE TO HAUL FOR
CUSTOMERS THAT HAVE EXCEEDED
THEIR CREDIT LIMIT
DO NOT BILL OUTSIDE OF
CONTRACT TERMS
DO NOT HAUL AGENT RISK
What is Revenue Recovery?
The Revenue Recovery team works to make every
effort in recovering monies owed to Landstar but
deemed uncollectible by the Tier 2 analyst.
RR COLLECTION METHODS?
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10 Day Demand Letter (10DDL) May Be Sent to Debtor via Certified
Mail
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If No Response to 10DDL, Debtor File Will Be Forwarded to Outside
Collection Agency
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If Outstanding Receivables = Agent Risk at Time Load Was Moved,
Agency Deductions Will Be Set Up
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If Outside Collection Agency Is Able to Collect, The Agent Will Be
Reimbursed Any Deductions Minus Collection Fees
Questions? Comments?
Phone Number: 800-241-7528
Presentations are customarily updated on a bi-annual basis (information is subject to change).